The emergent technologies are ushering in a dramatic rise in the demand for digital financial services. We are seeing many new, more efficient financial solutions, such as online deposits, mobile wallets, electronic bill payments, etc.
Digital intervention is a reality in today’s banking business and banks need to adapt and respond to this change to stay ahead of competition. The digital foreground has presented banks with a huge opportunity to attract new customers, lower costs, develop new propositions and business models, as also explore customer value to its maximum. To create a digital environment is now a priority for all banks and they need to undergo considerable investment for complete transformation.
The CII-PwC report titled, Banks taking a quantum leap through digital, released at CII National BANKing TECH Summit by Mr H R Khan Dy Governor RBI, Mr A P Hota MD& CEO National Payments Corporation of India and M S RaghavanChairman & MD, IDBI Bank.
2023 digital transformation trends in banking.pdfSun Technologies
A successful digital transformation might enhance the bank's ability to compete in a market that is becoming more congested. As a result of digital transformation, transactions can be completed quickly and easily, maintaining records, managing databases, and deploying services that promote financial inclusion and overall customer retention.
Transforming Retail Digital Banks into Future-Ready Institutions Leveraging W...Liveplex
Our latest white paper, "Transforming Retail Digital Banks into Future-Ready Institutions Leveraging Web 3.0 and AI," is here!
This comprehensive guide outlines a strategic roadmap for retail digital banks aiming to evolve into advanced entities harnessing the power of emerging technologies.
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Six Fintech Trends of Foremost Importance in 2017eTailing India
The scourge of innovation in the financial sector has long been the legacy technology on which banking systems are built. Whether back, middle or front office, inefficient and uncompromising systems have hindered improvements to customer service and expectations.
Digital intervention is a reality in today’s banking business and banks need to adapt and respond to this change to stay ahead of competition. The digital foreground has presented banks with a huge opportunity to attract new customers, lower costs, develop new propositions and business models, as also explore customer value to its maximum. To create a digital environment is now a priority for all banks and they need to undergo considerable investment for complete transformation.
The CII-PwC report titled, Banks taking a quantum leap through digital, released at CII National BANKing TECH Summit by Mr H R Khan Dy Governor RBI, Mr A P Hota MD& CEO National Payments Corporation of India and M S RaghavanChairman & MD, IDBI Bank.
2023 digital transformation trends in banking.pdfSun Technologies
A successful digital transformation might enhance the bank's ability to compete in a market that is becoming more congested. As a result of digital transformation, transactions can be completed quickly and easily, maintaining records, managing databases, and deploying services that promote financial inclusion and overall customer retention.
Transforming Retail Digital Banks into Future-Ready Institutions Leveraging W...Liveplex
Our latest white paper, "Transforming Retail Digital Banks into Future-Ready Institutions Leveraging Web 3.0 and AI," is here!
This comprehensive guide outlines a strategic roadmap for retail digital banks aiming to evolve into advanced entities harnessing the power of emerging technologies.
🌐 What's Inside?
▶ A Four-Phase Transformation Roadmap: From foundational adjustments to full technological integration and optimization.
▶ Real-World Use Cases: Dive into how leading banks already benefit from AI and blockchain technologies.
▶ Strategic Insights: Addressing the challenges and showcasing the tremendous opportunities these technologies offer in enhancing operational efficiencies and customer experiences.
🔍 Why Read This?
Whether you're a banking executive, a fintech enthusiast, or someone curious about the intersection of finance and technology, this white paper offers valuable insights into how the adoption of Web 3.0 and AI can position banks as pivotal players in the financial ecosystems of the future.
🤝 Join Us on This Journey
Engage with us as we explore how these innovations can transform operations and redefine customer interactions in the banking sector. Your feedback and insights are invaluable as we navigate this exciting transformation.
🔗 Download the White Paper to get started on transforming your institution and becoming a leader in the future of financial services.
#Banking #DigitalTransformation #Web3 #AI #FinTech #Innovation #FutureOfBanking
Six Fintech Trends of Foremost Importance in 2017eTailing India
The scourge of innovation in the financial sector has long been the legacy technology on which banking systems are built. Whether back, middle or front office, inefficient and uncompromising systems have hindered improvements to customer service and expectations.
Digital has become the way forward for banks across the world. The coronavirus pandemic has accelerated the need for digital transformation and many forward-thinking banks have adopted a digital-first strategy swiftly to keep pace with the new demands. Download the document to know more.
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The Fintech industry which is the backbone of all economies has also been impacted because of Covid. What are the implications of Covid to an important sector?
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Digital Transformation in Banking Financial Services Industrysethnainaa
Digital Transformation is more than just moving from traditional banking system to
a digital one. It is a vital change in how banks and other financial institutions learn
about, interact with, and satisfy customer’s needs. The age of “Customer is King”
has truly arrived.
Digital Transformation in Banking Financial Services Industrydrishtipuro1234
Digital Transformation is more than just moving from traditional banking system to a digital one. It is a vital change in how banks and other financial institutions learn about, interact with, and satisfy customer’s needs. The age of “Customer is King” has truly arrived.
The future of financial technology (FinTech) - Trends and PredictionsAlexander Clifford
Through the adoption of innovative technologies, the financial sector is undergoing a digital transformation that achieves efficiency, increased accessibility, and economic growth. This increased digitalisation is being powered by financial technology, known as FinTech. Let’s dive into the trends of FinTech as well as the predictions about what the future of the financial industry looks like.
A digital shift is taking place globally over wide range of sectors to stay ahead in the competition in their respective fields to which banking industry is no exception. Digitalization is inevitable for banking industry and hence "Hop on the digitalisation express" should be the goal of every bank in the world. The financial landscape is on the verge of change and has essentially revolutionised the business model of banking industry. In the new digital era, increasing expectations of the customers across all delivery channels, be it ATM, Internet banking or mobile banking is a standard requirement. Customer centric digitalised operations will increase the efficiency and effectiveness in banking services in the challenging, dynamic environment. Millenials are more eager to do their banking transactions and financial planning via e-banking and hence a key to success of banks is offering everything on electronic media. Projecting the banks offerings on third-party sites and providing value added services on mobile application using the open API economy will be crucial too. Not only are the Customers, the key players of digitalisation as the banks are constantly striving hard to remain one step ahead of customers but also the competitors and the regulatory agencies are acting as drivers to digitalisation. Customers expect a seamless multichannel experience and a consistent, global service from banking sector. Samita V. Dalvi "Digitisation in Banking" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Special Issue | International Conference on Digital Economy and its Impact on Business and Industry , October 2018, URL: http://www.ijtsrd.com/papers/ijtsrd18704.pdf
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Innovations that FinTech’s represent are primarily focused on improving customer-facing facets. The three growth levers that drive Fintech growth rates are – superior CX driven by the high trust earned, new-age branding, and marketing approaches, including gamification and cost optimization possible because of deep venture capital and leaner virtual operations.
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Digital Transformation in Banking Financial Services Industrydrishtipuro1234
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A digital shift is taking place globally over wide range of sectors to stay ahead in the competition in their respective fields to which banking industry is no exception. Digitalization is inevitable for banking industry and hence "Hop on the digitalisation express" should be the goal of every bank in the world. The financial landscape is on the verge of change and has essentially revolutionised the business model of banking industry. In the new digital era, increasing expectations of the customers across all delivery channels, be it ATM, Internet banking or mobile banking is a standard requirement. Customer centric digitalised operations will increase the efficiency and effectiveness in banking services in the challenging, dynamic environment. Millenials are more eager to do their banking transactions and financial planning via e-banking and hence a key to success of banks is offering everything on electronic media. Projecting the banks offerings on third-party sites and providing value added services on mobile application using the open API economy will be crucial too. Not only are the Customers, the key players of digitalisation as the banks are constantly striving hard to remain one step ahead of customers but also the competitors and the regulatory agencies are acting as drivers to digitalisation. Customers expect a seamless multichannel experience and a consistent, global service from banking sector. Samita V. Dalvi "Digitisation in Banking" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Special Issue | International Conference on Digital Economy and its Impact on Business and Industry , October 2018, URL: http://www.ijtsrd.com/papers/ijtsrd18704.pdf
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Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
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1. Why does the banking industry need to invest in digital or
technology?
Shar
For decades, financial institutions were seen as places where customers queued, and the
inefficient processes caused frustrating delays. In the face of legacy mindsets and compliance
mandates, banks, on their part, were hesitant to upgrade their systems.
But most of that is past, as financial institutions face competition from tech-based Fintechs that
are nimble and flexible.
The pandemic hastened the incorporation of technology as customer adoption of digital soared
as never before. Consider a developmental metric attributable to the pandemic.
2. The Reserve Bank of India’s (RBI) Annual report shows that the total volume of digital transactions
in 2020-21 stood at 4,371 crores, up from 3,412 crores in 2019-20.
The emergent technologies (think AI, ML, AR, MR, VR, and Quantum Computing) are ushering in
a dramatic rise in the demand for digital financial services. We are seeing many new, more
efficient financial solutions, such as online deposits, mobile wallets, electronic bill payments, etc.
Unsurprisingly, these are gaining mainstream acceptance via the proliferating Fintechs and neo-
banks, as they simplify and streamline the customer’s total banking experience.
This article offers a quick roundup of why the banking industry will continue to
make upbeat digital and technology investments.
3. The world is flat
Today, geography is fast becoming history.
The revolutionary changes that Internet has powered in the last two decades have made a sea
change to the way everything operates – people, profits, and the planet. Each day innovative
spending models can be seen over E-commerce and the ways to pay for them (wallet tech and
buy now pay later models etc.).
Be it opening bank accounts virtually with e-KYC, transacting cheques, balancing accounts,
clearing utility bills, or setting up payment instructions. There is little that cannot be done online
today.
Expect customer dependence to rise on digital banking (especially with the onset of 5G, IoT, and
Voice Banking Tech). All roads, it appears, lead to banking technology.
High Accuracy Banking
Human precision and expertise – still essential to the banking industry – have been increasingly
replaced with intelligent machines. The error rates have decreased manifold as the productivity
rates in banking operations have soared exponentially.
Also, the way data and information can be safeguarded in the new digital order is of a different
magnitude – far more foolproof.
New mandates are introduced regularly to elevate the customer experience. Take, for instance,
ISO 20022. A rich, structured, and extensible messaging standard that creates a common
language and model for payment data across the globe. By 2025, when the high-value payment
systems are migrated and harmonized, the global banking ecosystem will be elevated to a new
4. reliable and resilient value transfer platform – expect even higher accuracy and customer-
centricity.
Quality of Living
In its unusual ways, the pandemic has made people aware of the quality of their lives – the
importance of work, family, relationships, and other existential matters surfaced like never
before. The era of resignations in the western world followed as substantial numbers prioritized
meaning over money.
As digital adoption and smartphone usage grew en masse, every aspect of the business was
transformed. There was simply no way that the traditional banking process – tedious and time-
consuming as they were – would find space in the new emerging paradigm.
In the internet and mobile banking world, frictionless, omnichannel, and hyper-personalized
customer journeys are more than buzzwords.
As one considers how most banking disruptors – led by Neobanks and Fintechs and the
subsidiaries of the tech giants – are creating loyal customers amongst the millennial and digital
natives demographic, the writing is evident on the wall – only companies mastering the art of
technology that deliver unprecedented customer value will thrive.
Power of Tech Intelligence to Boost Top and Bottom lines.
A direct impact on banking revenues and profits can be gleaned from the Reserve Bank of India’s
(RBI) call to all Indian banks to implement Business Intelligence (BI)as part of their retail,
corporate, and wealth management operations.
5. A BI system highlights the past through analyses and simulates the future by extrapolating
current trends. With this information, FIs cannot only make prescient judgments on markets and
money management but also boost productivity, efficiency, and, ultimately, profits.
Conclusion
As the year progresses, customers’ reliance on digital banking services will increase. Banks still
have enormous room to grow. More customer loyalty can be earned by investing in cutting-edge
tech to modernize their operations, streamline processes, and increase flexibility.
As Open Banking, Blockchain, Wearables, Biometrics, Chatbots, and Voice tech see increasing
adoption across Financial institutions; more legacy organizations will seek collaborative
approaches to learn and work with fintech companies and neo-banks.
Original Source: https://maveric-systems.com/blog/why-does-the-banking-industry-need-to-invest-in-digital-or-
technology/