Presentation for a speech I had in an important private banking event in October 2018. How will be banks tomorrow? How will be their customers? What has a bank to do in order to be ready for new coming customers?

1. ENG.ITMassimo Canducci - Chief Innovation Officer - Engineering Group
The Future of Banking
A new World is coming.

2. Introduction
Bright young things based in San Francisco,
New York, London and Stockholm are raising
billions of dollars in venture capital to
“disrupt” financial services.
With much brashness, these t-shirt-wearing
whizz-kids are confident they will do to banks
what digital photography did to Kodak.
The Economist
Jun 17th 2015
https://goo.gl/RgdXC3
Massimo Canducci - @mcanducci

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Fintech in the World
9.819 Fintech – Feb 2018 – gomedici.com – 10.403 initiatives
source: ABI Lab Fintech Forum 2018

4. Introduction
Massimo Canducci
@mcanducci

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It won’t happen / first reason
TRUST
Massimo Canducci - @mcanducci

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TRUST
Massimo Canducci - @mcanducci
https://yougov.co.uk/news/2017/05/02/how-much-do-people-trust-banks-globally/

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TRUST
Massimo Canducci - @mcanducci
https://yougov.co.uk/news/2017/05/02/how-much-do-people-trust-banks-globally/

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TRUST
Massimo Canducci - @mcanducci

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TRUST
Massimo Canducci - @mcanducci

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It won’t happen / second reason
You need a bank account to use most fintech services
Massimo Canducci - @mcanducci

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It won’t happen / third reason
Some banks have to become more Fintech than Fintechs
Massimo Canducci - @mcanducci

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How Fintech affect the financial services market
In the System
Massimo Canducci - @mcanducci

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How Fintech affect the financial services market
In the System
In B2B sphere
Massimo Canducci - @mcanducci

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How Fintech affect the financial services market
In the System
In B2B sphere
In B2B2C market
Massimo Canducci - @mcanducci

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How Fintech affect the financial services market
In the System
In B2B sphere
In B2C market
In B2B2C market
Massimo Canducci - @mcanducci

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B2B2C & B2C are the only fields that matter
Massimo Canducci - @mcanducci

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B2B2C market: tools for Family Bankers.
Massimo Canducci - @mcanducci

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B2C market / who is our customer?
Massimo Canducci - @mcanducci

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B2C market / who is our customer?
Massimo Canducci - @mcanducci

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Wasting time for queues is not an option
Massimo Canducci - @mcanducci

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This is not a solution
Massimo Canducci - @mcanducci

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The only channel in the future (?)
Mobile too
Mobile first
Mobile only
Massimo Canducci - @mcanducci

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How we will pay
1 billion
monthly users 520k active users
2,196 billion
monthly users 1,5 billion
monthly users
260k active users
Massimo Canducci - @mcanducci

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How we will pay
Massimo Canducci - @mcanducci

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How we will pay
Massimo Canducci - @mcanducci

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Titolo / sottotitolo A ‘consumer-centric’
mobile-based
approach
Massimo Canducci - @mcanducci

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Titolo / sottotitolo
Completely safe
A ‘consumer-centric’
mobile-based
approach
Massimo Canducci - @mcanducci

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Titolo / sottotitolo
Lorem ipsum dolor sit amet
Ubisque totum elit rerum
Fegisti nunc pretium sed xentam etiam
Praesent venit sunt ut vocabolum
Completely safe
BUT no more
• ID
• email
• Usernames
• Passwords
• Pins
• 2FA / MFA
Just Biometrics
Massimo Canducci - @mcanducci

29. ENG.ITEven for Physical Security or ATM

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What is security for Customers
I have my money
My bank protects my money
My apps manage my money,
protected by my bank
Nobody can steal my money
from my bank
Massimo Canducci - @mcanducci

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What is security for Customers
I trust my bank
I trust my bank because I
know how they use my money
I trust my bank because they
have an iPhone app
I trust my bank because they
use "blockchain"
Massimo Canducci - @mcanducci

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What is security for Customers
I trust my bank because it is
ON
the "blockchain"
Massimo Canducci - @mcanducci

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DLT / is it a solution looking for a problem?
Fraud Reduction
Know your Customer (KYC)
Smart Contracts
Payments
Trading Platforms
Digital conservation
Trade finance
Loans
Insurance
… (a lot of other use cases)
Internal Processess
User Oriented
Functionalities
Massimo Canducci - @mcanducci

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It is a matter of communication
BLOCKCHAIN!
AI!
4.0!
COOL!
Massimo Canducci
@mcanducci

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How we will communicate with a Bank
Massimo Canducci
@mcanducci

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How we will communicate with a Bank
Massimo Canducci
@mcanducci

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How we will communicate with a Bank
Massimo Canducci
@mcanducci

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How we will communicate with a Bank
Massimo Canducci - @mcanducci

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How we will communicate with a Bank
Massimo Canducci - @mcanducci

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Titolo / sottotitoloNo more
rule based
chatbot
Massimo Canducci - @mcanducci

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Titolo / sottotitoloExample of AI natural language interaction
Massimo Canducci - @mcanducci

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AI can play GO, maybe it (?) can communicate with your customer.
Massimo Canducci - @mcanducci

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Ethics and Sustainability
Massimo Canducci - @mcanducci

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Titolo / sottotitolo
Fintech firms are allies in B2B and competitor in B2B2C / B2C
Conclusions
Trust is the Key for B2B2C & B2C markets
New services for an easier life
Digital only, mobile first, mobile only (?)
Consumer-centric - everything should be easy to do
Services based on new technologies (DLT / AI / …)
New kind of communication
Ethical and Sustainable
New tools for key partners

45. Titolo / sottotitolo
Massimo Canducci
Chief Innovation Officer
Engineering Group
The Future of Banking
A new World is coming.