Basic Communication Skills
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Basic Communication Skills

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  • A really good painstakingly made presentation. However, some audio added to it would be an additional feather in your cap. Ellis Dion, Freelance Trainer
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Basic Communication Skills Basic Communication Skills Presentation Transcript

  • Field of Consciousness
  • How do you go about Establishing Rapport?  Yo ne dSe o e e u e lf-C nfid nc  Yo m t Und rs nd P o le u us e ta ep  Yo m t b Enthus s u us e ia tic  Yo m t m keEyeC nta t u us a o c  Yo m t b Inte s din the u us e re te m
  • Hearing Smell Seeing Touch Taste
  • Communication - Meaning  C m unic tio isad m p c s … o m a n yna ic ro e s  thro h thisp c s w c nve atho ht o fe lingto ug ro e s e o y ug r e s mo e e o e ne ls .  ho it isre e dd p nd o as t o e nts s uli, w c ive e e s n e f ve , tim tha p rs n ise o e to t e o xp s d .  ho yo s y w t yo s y p ysa im o nt ro in w u a ha u a la n p rta le c m unic tio o m a n.
  • TOTAL COMMUNICATION PROCESS Writing 9% Speaking 30% Reading 16% Listening 45%
  • LEVELS OF COMMUNICATION  VERBAL  Intrave a into tio o w rd a s und rb l: na n f o nd o  Extrave a ve a im lic tio o w rd a p s s rb l rb l: p a n f o s nd hra e , s m ntic e a s  NON-VERBAL  Ge ture s s Ps o tures  Mo m nts ve e  SYMBOLIC
  • Barriers in Communication (that have to do with the COMMUNICATOR)  Unwilling s tos y thing d re ne s a s iffe ntly  Unwilling s tore tetoo rsd re ne s la the iffe ntly  Unwilling s tole rn ne a p a he ne s a w p ro c s  La k o Se o e e c f lf-C nfid nc  La k o Enthus s c f ia m  Vo eq lity ic ua  P jud e re ic
  • Barriers in Communication (that have to do with the COMMUNICATOR)  Dis g e e b tw e ve a a no a re m nt e e n rb l nd n-ve a m s a e rb l e s g s  Ne a g tiveSe Im g lf a e  La k o Fe d a k c f ebc  La k o Mo tio a Tra c f tiva n nd ining  La ua ea Vo a ula Le l ng g nd c b ry ve  La k o Se Aw re s c f lf a ne s
  • Barriers in Communication (that have to do with the RECEIVER)  Se c le tiveP rc p n e e tio  Unw illing s to C ng ne s ha e  La k o Inte s in theTo ic c f re t p /Sub c je t  P jud e& Be f Sys m re ic lie te  Re utta Ins ts b l tinc  P rs na Va Sys m e o l lue te  He -a -No inte l & e rna fa to re nd w rna xte l c rs
  • External Barriers in Communication  Enviro e nm nt  Theve nue  Thee c o no e ffe t f is  Te p ra m e turein thero m o  Othe P o le–Sta , Ed a n r ep tus uc tio  Time
  • 5 Basic reasons we Do Not Listen  Lis ningisHa W rk te rd o  C me n o p titio  TheRus fo Ac n h r tio  Sp e d re e (12 w mv/s3 0w m e d iffe nc s 0 p 6 p )  La k o Tra c f ining
  • 4 Levels of Listening  TheNon-Lis ne te r  TheMa ina Lis ne rg l te r  TheEva tiveLis ne lua te r  TheActiveLis ne te r
  • Improving Listening Skills  By no b ingP o c ie t e re c up d  Be Op n Mind d & No De ns ing e e n fe ive  Minim izingInte tio rrup ns  Effe tiveLis ningis He ring inte re c te : a , rp tingw n he ne e s ry, und rs nd them s a ea re tingto it. c sa e ta ing e s g nd la  By As kingQue tio s ns
  • COMMUNICATION  7% WORDS  W rd a o o s re nly la e a thelis ne p the o n b ls nd te rs ut ir w inte re tio o s e ke w rd rp ta n n p a rs o s  38% PARALINGUISTIC  Thew y in w h s m thingiss id - thea c nt, to a a hic o e a ce ne nd vo em d tio isim o nt tothelis ne ic o ula n p rta te r.  55% BODY LANGUAGE  W t as e ke lo kslikew ha p a r o hiled live e ringam s a ea c e s g ffe ts thelis ne sund rs nd m s te r’ e ta ing o t.
  • TYPES OF BODY LANGUAGE Remember that you are dealing with “PEOPLE”  (P)OSTURES & GESTURES  Ho d yo us ha g s w o u e nd e ture ?Sta e s nc ?  (E)YE CONTACT  Ho ’ yo “ htho e ? w s ur Lig us ”  (O)RIENTATION  Ho d yo p s n yo e w o u o itio urs lf?  (P)RESENTATION  Ho d yo d live yo m s a e w o u e r ur e s g ?  (L)OOKS  Areyo lo ks a p a nc , d s im o nt? ur o , p e ra e re s p rta  (E)PRESSIONS OF EMOTION  Areyo us u ingfa ia e re s nsto e re se o n? c l xp s io xp s m tio
  • Thank You  P a evis a le vec m e . le s it nd a o m nts w w om w .d o z.info  w w a e p s io w .p g im re s nz.info  w w s s lle w .ho tre e r.runho ting o s .c m  s a hw ni@ ho a o sc a tm il.c m