Service design and the arctic wellbeing

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presentation at arctic design seminar

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Service design and the arctic wellbeing

  1. 1. Service Design and the arctic wellbeing Satu Miettinen Ph.D. Professor of Applied Art and Design University of Lapland, Finland Image from the northernmost leather factory Kero: www.kero.fi
  2. 2. Service design - phenomena <ul><li>palvelumuotoilu.fi </li></ul><ul><li>LinkedIn /Palvelumuotoilijat-RY-Finnish-Service-Design-1010397 </li></ul><ul><li>http://www.service-design-network.org/ </li></ul><ul><li>http://www.servicedesignbooks.org/ </li></ul><ul><li>http://www.servdes.org/ </li></ul>Image from Märät säpikkäät, contemporary Sami culture in television www.yle.fi
  3. 3. What is service design? <ul><li>Using empathic, user centered and co-design methods to develop and to improve services </li></ul><ul><li>Users participate in the design process </li></ul><ul><li>Keywords: contextual, user insight driven, visual, concretizing, creative, iterative, </li></ul><ul><li>and inspiring </li></ul>Image from service design research day at KELA (The Social Insurance Institution of Finland) with participants of National Cohesion and Competitiveness program (KOKO)
  4. 4. Service dominant logic <ul><li>Service-Dominant (S-D) Logic:  markets are centered on the exchange of service, and all economies and societies are service based. Consequently, marketing thought and practice should be grounded in service logic, principles and theories.  </li></ul><ul><li>S-D logic is primarily about value creation, co-creation of value where customer is present. </li></ul><ul><li>http://sdlogic.net/ </li></ul>Image: Rovaniemi design week 2012 walking tour map www.luovarovaniemi.fi
  5. 5. Design and wellbeing <ul><li>Design for humanity; haves and have nots Buckminster Fuller, http://bfi.org/about-bucky/resources/articles-transcripts/accelerating-acceleration </li></ul><ul><li>Design for need; Design for the Real World Victor Papanek </li></ul><ul><li>Social design, responsible design improving livelihoods, http://en.wikipedia.org/wiki/Social_design </li></ul><ul><li>http://www.experientia.com/blog/ </li></ul><ul><li>http://centerforinnovation.mayo.edu/design-thinking.html </li></ul>Image from Alistair Fuad-Luke co-design loop www.fuad-luke.com
  6. 6. Service design and wellbeing in Lapland <ul><li>Ikäihmisten elämänhallinnan ja hyvinvoinnin tukeminen: improving elederly people’s livelihoods with design </li></ul><ul><li>http://some.lappia.fi/blogs/ikaehyt/ </li></ul><ul><li>Elävä Lappi: living lab, wellbeing tourism user centered design </li></ul><ul><li>http://some.lappia.fi/blogs/elavalappi/ </li></ul><ul><li>Elvi: improving elederly people’s livelihoods with design </li></ul><ul><li>http://www.ulapland.fi/?DeptID=2770 </li></ul><ul><li>SINCO: service prototyping </li></ul><ul><li>http://serviceinnovationcorner.blogspot.com/ Nuorten hyvinvoinnin ankkurit Lapissa 2008 – 2010 : Wellbeing and the youth in Lapland </li></ul>

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