This document provides a summary of Satu Miettinen's portfolio, which includes experience leading several research projects applying service design methods to improve healthcare services. Recent projects focused on developing new service models for the elderly in Finland and diabetes patients in South Africa. She has also taught service design workshops internationally and completed her doctoral thesis on designing creative tourism experiences with craftspeople in Namibia.

1. PORTFOLIO
SATU
MIETTINEN
1)Picture
on
the
right:
Mie<nen,
Satu
and
Koivisto,
Mikko
(Eds.):
Designing
Services
with
InnovaHve
Methods.
PublicaHon
series
University
of
Art
and
Design
Helsinki
B
93.
Kuopio
Academy
of
Design.
Taitemia
PublicaHon
Series
33.
Otava.
Keuruu.
2009

2. Service
Design
for
Elderly:
New
ways
of
service
producHon
2010-­‐2013
• Working
as
Research
Director
in
a
research
project
funded
by
TEKES
(Finnish
Funding
Agency
for
InnovaHon
and
Technology)
• Project
goals
are:
a) Create
new
services/service
producHon
models
to
support
independed
living
of
the
elderly
and
the
handicapped
elderly
b) Create
new
services/service
producHon
models
for
hospital
rehabilitaHon
of
the
elderly
c) Create
new
services/service
producHon
models
for
elderly
living
at
hospitals
• Project
partners:
the
Finnish
AssociaHon
of
Regional
AuthoriHes,
Kuopio
University
Hospital,
the
City
of
Kuopio,
Kuopio
Evangelical
Lutheran
Parish,
the
1)Picture above: Co-production of
AssociaHon
of
Kuopio
Handicapped,
Alina
Services with the elderly at Viretori
HoivaHimi
Oy

3. Developing
new
services
for
diabetes
paHents
at
Cape
Peninsula
University
of
Technology
INDEHELA (Informatics Development
for Health in Africa), www.uku.fi/
indehela, is a long term North-South-
South partnership in research,
development and education to improve
healthcare services in Africa through
the development of appropriate
organizational information systems.
Goals of the service design workshop at
the Cape Peninsula University of in
February 2010 were to teach service
design methods, participate the users in
the service development and develop
new solution for home-based care of
1) Picture above: Sofia, Muniba and Anton working with type two diabetes.
community mapping

4. SERVICE
DESIGN
NETWORK
CONFERENCE
AMSTERDAM
24.-­‐26.11.298:
GET
WELL
SOON
WORKSHOP
Workshop
leaders:
Kuopio
Academy
of
Design,
Finland
and
thinkpublic,
UK
Target
group:
industry,
Service
Designers
and
those
interested
deepening
their
knowledge
in
this
field
short
descripWon:
This
Workshop
focuses
on
new
ways
to
design
health/public
services.
We’ll
engage
the
workshop
parWcipants
in
co-­‐
creaWon
process
where
they
and
their
services
will
get
beZer!
Workshop
aimes:
Understanding
of
the
complex
issues
to
be
considered
when
designing
health
service,
to
get
parWcipants
Paul
Thurston
thinkpublic
designing
innovaWve
soluWons
to
individuals'
needs
outside
exisWng
health
services
and
to
design
imaginaWve
new
Ivo
Gormley
thinkpublic
soluWons
to
key
social
challenges
Workshop
methods:
User
centered
design
methods
(co-­‐
Satu
Mieanen
Kuopio
Academy
of
Design
creaWon,
personas)
Mikko
Koivisto
Ego
Beta
PHOTOS
OF
THE
WORKSHOP:
hZp://www.flickr.com/thinkpublic
SDN Workshop 2008: Get Well Soon, Health and Wellbeing thinkpublic / Kuopio Academy of Design

5. EXPERIENCING
WELL-­‐BEING:
NEW
SERVICE
PLATFORMS
AND
USER
INTERFACES
FOR
LEISURE
AND
WELL-­‐BEING
2008-­‐2010
Working
as
a
Principal
InvesHgator
in
a
research
project
funded
by
TEKES
(Finnish
Funding
Agency
for
InnovaHon
and
Technology)
Project
goals
are:
a) Create
new
service
pla^orms
and
user
interface
concepts
that
uHlize
well-­‐being
technology
b) Create
a
product
development
model
using
service
design
c) Produce
technological
soluHons
for
accessible
leisure
and
tourism
Project
partners:
NOKIA
Oyj,
VTT,
HUDLE
Oy,
Kuopio
InnovaHon,
Finnish
AssociaHon
for
RehabilitaHon
(FARR)
1) Upper
picture:
Co-­‐creaHon
workshop
with
users
for
developing
Children’s
wellbeing
services
and
products
for
FARR
2) Lower
picture:
Cartoon
of
using
my
service
fellow
(
hap://www.myservicefellow.com/)
for
improving
healthcare
services
at
Viretori.
Cartoon
Reeaa
Kerola.

6. EXPERIENCING
WELL-­‐BEING:
NEW
SERVICE
PLATFORMS
AND
USER
INTERFACES
FOR
LEISURE
AND
WELL-­‐BEING
2008-­‐2010
• FacilitaHng
NOKIA
workshop
at
Bagalore
satellite
studio
in
India
• Teaching
design
based
scenario
work
and
future
studies
methods
• Fieldwork
1)
Upper
and
lower
leb
pictures
from
the
fieldwork
2)
Lower
right
picture
from
the
class

7. HITAUS
-­‐
service
design
project
with
Nilsiä
community
and
Tahkovuori
OY
•
Member
of
the
project
steering
group
•
Supervising
the
service
concepHng
and
experience
prototyping
•
http://www.tahko.com/
sees/
1)
Scenario
picture
for
Tahko/
Louhos-­‐arena
service
experience

8. CADIP
WORKSHOP,
Centro
Avanzado
de
Diseño
e
Innovación
de
Productos,
Universidad
Metropolitana
de
Chile
2008
Lectures
and
consultancy
of
the
CAPID
Chimparongo
product
design
and
innovaHon
project
-­‐ Project
start-­‐up
workshop
with
CADIP
team
in
Chimbarongo
(SME
companies
working
with
willow
producHon)
-­‐ Lectures
at
UTEM
-­‐ Project
co-­‐operaHon
on
the
development
of
mobile
learning
pla^orm
Link:
hap://www.cadip.cl/
1)
Pictures
from
Chimbarongo
fieldwork
visit

9. DESIGNING
THE
CREATIVE
TOURISM
EXPERIENCE
-­‐
A
SERVICE
DESIGN
PROCESS
WITH
THE
NAMIBIAN
CRAFTS
PEOPLE
Doctoral
Thesis
at
the
University
of
Art
and
Design,
Helsinki
in
2007
1)
Figure
from
doctoral
thesis
work

10. NOKIA
ONLY
PLANET
&
AFRICAN
DESIGN
INSTITUTE
2007
-­‐
Consultancy
in
the
co-­‐ordinaHon
of
Nokia
Only
Planet
Namibia
-­‐ Preliminary
research
and
consept
design
for
Nokia
African
Design
InsHtute
project
-­‐ Link:
hZp://onlyplanet.nokia.com/php/public/
1)
Pictures
from
Only
Planet
Namibia
workshop

11. POTENTIALS-­‐PROJECTS
1
&
2,
WORLD
DESIGN
RESEARCH
GROUP
AT
THE
UNIVERSITY
OF
ART
AND
DESIGN
HELSINKI
2006-­‐2007
Project
co-­‐ordinaHon
for
PotenHals-­‐
Design
in
the
Field
and
Design
Your
AcHon
projects
-­‐
Social
design
research
projects
focusing
onpracHcal
product
development
projects
with
arHsans
and
design
policy
development
work
in
developing
contries
-­‐
PotenHals
team
is
internaHonal
including
members
from:
Finland,
Colombia,
Indonesia,
Mexico,
Brazil
and
Namibia.
Team
has
exhibiHons
in
Finland
and
Namibia,
2
publicaHons
and
several
workshops.
Goal
of
the
project
is
to
develop
theory
and
tools
for
social
design
1)
Pictures
from
PotenHals
1
&
2
exhibiHons

12. PAMBILI
ASSOCIATION
NAMIBIA
2005-­‐2007
Establishing
Pambili
AssociaHon
with
Melanie
Harteveld
Becker.
Pambili
AssociaHon
promotes
Namibian
Crab
Design
and
MarkeHng
-­‐
Working
as
a
markeHng
director
-­‐
PromoHon
of
Namibian
crabs
products
at
FORMA
and
HABITARE
tradefairs
in
Finland
-­‐
Designing
a
webshop
for
the
Pambili
products
together
with
Designvector
ky
-­‐
Product
development
workshops
in
KaHma
Mulilo
with
woodcarvers
and
basketweavers
as
well
as
Ibenstein
felters
-­‐
Crabs
policy
process
for
the
City
of
Windhoek
1) Upper
leb
picture:
Pambili
collecHon
for
Forma
trade
fair
2) Other
pictures:
Basket
weaving
and
woodcarving
workshop
in
KaHma
Mulilo

13. AZERBAIJAN
CULTURAL
HERITAGE
SUPPORT
PROJECT
2004
-­‐ Working
as
a
consultant
in
a
Cultural
Heritage
Support
-­‐ Working
with
Sheki
ArHsan
AssociaHon
with
product
development
-­‐
MarkeHng
Sheki
Crabs
products
at
FORMA
tradefairs,
exhibiHons,
through
webshop
and
through
sales
visits
to
retailers
Link:
hZp://web.worldbank.org/
external/projects/main?
menuPK=228443&theSitePK=4094
1&pagePK=233757&piPK=233763
&Supplierid=11954
1) Picture
on
the
right
side:
Hand
weaving
of
a
knoaed
silk
carpet
2) Picture
on
the
leb
side:
Silk
scarves
developed
during
the
project

14. CRAFTS
ROUTE,
EASTERN
FINLAND
2003-­‐2005
Working
as
a
project
manager
for
the
South
Ostrobothnian
Crabs
AssociaHon
-­‐
Designing
a
crabs
travel
route
for
the
region
-­‐
Producing
funcHonal
souvenir
products
with
desiner
arHsan
partnership
-­‐
Organising
training
-­‐
Working
with
crabs
and
tourism
promoHon
Link:
hZp://www.taitoep.net/
1) Upper
picture:
Crabs
Route
developed
during
the
project
2) Lower
pictures:
Crabs
shop
and
linen
paaern
developed
during
the
project

15. EUROTEX-­‐
PROJECT,
LAPLAND
1997-­‐1999
Working
as
a
project
co-­‐ordinator
for
the
Lappish
Crams
AssociaWon
in
European
Union
pilot
projects
for
Cultural
development
and
InnovaWon
-­‐ Developing
products
for
texWle
tourists
-­‐
Working
with
arWsans’
skills
assessment
and
development
-­‐
Working
with
promoWon
of
texWle
tourism
-­‐ Links:
hZp://www.taitolappi.fi/
hZp://www.atlas-­‐euro.org/pages/content/
pgeurotex.htm
hZp://ec.europa.eu/regional_policy/
innovaWon/innovaWng/culture/081.htm
1) Picture
on
the
right
side:
Kaija
Palao’s
ateljee,
a
Lappish
crabman
involved
in
the
project
2) Picture
on
the
leb
side:
Scenary
from
Lemmenjoki