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PORTFOLIO

SATU
MIETTINEN

h0p://www.satumie=nen.com

h0p://www.servicedesignthinking.com

Miettinen, Satu and Koivisto, M...
EXPERIENCING
WELL‐BEING:
NEW
SERVICE
PLATFORMS
AND

USER
INTERFACES
FOR
LEISURE
AND
WELL‐BEING
2008‐2010 
Working
as
a
res...
EXPERIENCING
WELL‐BEING:
NEW
SERVICE
PLATFORMS
AND

USER
INTERFACES
FOR
LEISURE
AND
WELL‐BEING
2008‐2010 
Co‐creaYon
works...
EXPERIENCING
WELL‐BEING:
NEW
SERVICE
PLATFORMS
AND

USER
INTERFACES
FOR
LEISURE
AND
WELL‐BEING
2008‐2010

•  FacilitaYng
N...
HITAUS
‐

service
design
project
with
Nilsiä
city
and


Tahko24
2008

•  Member

of
the
project


steering
group

• 
Goal
...
Service
Design
for
Elderly:
New
ways
of
service

producYon
2010‐2013


Working
as
Research
Lead
and
Project

Manager
in
a
...
”Lost
in
Katutura”
–


capacity
building
project
in


Namibia
2010

•  Working
as
a
project
lead
for
Lost
in
Katutura
–
pr...
Service
Design
Network
Conference
in
Berlin

11.‐14.10.2010

Working as a planning committe member for SDN
Conference in B...
Developing

new
services
for
diabetes
paYents

at
Cape
Peninsula
University
of
Technology

INDEHELA (Informatics Developme...
SERVICE DESIGN NETWORK CONFERENCE AMSTERDAM 
24.‐26.11.298: GET WELL SOON WORKSHOP 
Workshop leaders: Kuopio Academy of De...
CADIP
WORKSHOP,
Centro
Avanzado
de
Diseño
e
Innovación
de

Productos,
Universidad
Metropolitana
de
Chile
2008

Lectures
an...
DESIGNING
THE
CREATIVE
TOURISM
EXPERIENCE
‐
A
SERVICE
DESIGN

PROCESS
WITH
THE
NAMIBIAN
CRAFTS
PEOPLE

Doctoral Thesis at ...
NOKIA
ONLY
PLANET
&


AFRICAN
DESIGN
INSTITUTE
2007

‐ 
Consultancy
in
the
co‐ordinaYon
of

Nokia
Only
Planet
Namibia

‐ P...
POTENTIALS‐PROJECTS
1
&
2,
WORLD
DESIGN
RESEARCH
GROUP

AT
THE
UNIVERSITY
OF
ART
AND
DESIGN
HELSINKI
2006‐2007

Project
co...
PAMBILI
ASSOCIATION
NAMIBIA
2005‐2007

Establishing
Pambili
AssociaYon
with

Melanie
Harteveld
Becker.
Pambili

AssociaYon...
CRAFTS
ROUTE,
EASTERN
FINLAND
2003‐2005


Working
as
a
project

manager
for
the
South

Ostrobothnian
Craps

AssociaYon

‐ ...
AZERBAIJAN
CULTURAL
HERITAGE
SUPPORT
PROJECT
2004

‐ Working
as
a
consultant
in
a

Cultural
Heritage
Support

‐ Working
wi...
EUROTEX‐ PROJECT, LAPLAND 1997‐1999 
Working
as
a
project
co‐ordinator
for


the
Lappish
Craps
AssociaYon
in


European
Un...
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Satu Miettinen Portfolio 2010

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Satu Miettinen Portfolio 2010

  1. 1. PORTFOLIO
 SATU
MIETTINEN
 h0p://www.satumie=nen.com
 h0p://www.servicedesignthinking.com
 Miettinen, Satu and Koivisto, Mikko (Eds.): Designing Services with Innovative Methods. Publication series University of Art and Design Helsinki B 93. Kuopio Academy of Design. Taitemia Publication Series 33. Otava. Keuruu. 2009 http://www.ellibs.com/fi/book/9789525018424
  2. 2. EXPERIENCING
WELL‐BEING:
NEW
SERVICE
PLATFORMS
AND
 USER
INTERFACES
FOR
LEISURE
AND
WELL‐BEING
2008‐2010  Working
as
a
research
lead
and
project
manager
in
a
 research
project
funded
by
TEKES
(Finnish
Funding
 Agency
for
InnovaYon
and
Technology)
 Project
goals
were:
 a) Create
new
service
pla[orms
and
user
interface
 concepts
that
uYlize
new
technologies
 b) Create
a
service
development
model
for
the
area
of
 well
being
 c) Produce
technological
and
service
soluYons
for
 accessible
leisure
and
tourism
 Research
funding:
170 000 €
 Project
partners:
 NOKIA
Oyj
h0p://www.nokia.com
 VTT
h0p://www.v0.fi
 HUDLE
Oy
h0p://www.hudle.com
 Kuopio
InnovaYon

 h0p://www.kuopioinnovaYon.fi
 Finnish
AssociaYon
for
RehabilitaYon
(FARR)
 h0p://www.kunnonpaikka.fi
 Experience prototyping and concept development for Hudle mobile marketing service for Kuopio tourism, service launch summer 2010: http://www.kuopioinfo.fi/finnish/ perussivut/tapahtumat/ tapahtumat.php Pictures and concept: Olli Happonen
  3. 3. EXPERIENCING
WELL‐BEING:
NEW
SERVICE
PLATFORMS
AND
 USER
INTERFACES
FOR
LEISURE
AND
WELL‐BEING
2008‐2010  Co‐creaYon
workshop
with
users,
concept
design
for
 children’s
outdoor’s
safari
 Developing

children’s
wellbeing
services
and
products
 for
FARR
 Pictures
and
concept:
Niina
TalaslahY Developing new service experience for Cumulus Hotel lobby Pictures and concept: Anette Hiltunen
  4. 4. EXPERIENCING
WELL‐BEING:
NEW
SERVICE
PLATFORMS
AND
 USER
INTERFACES
FOR
LEISURE
AND
WELL‐BEING
2008‐2010
 •  FacilitaYng
NOKIA
workshop
at
Bagalore
 satellite
studio
in
India
 •  Teaching
design
based
scenario
work
and
 future
studies
methods
for
the
workshop
 parYcipants
of
the
ShrisY
School
of
 Design,
Art
and
Technology

School
 
h0p://srishY.ac.in/
 Pictures
from
the
fieldwork
and
the
class


  5. 5. HITAUS
‐

service
design
project
with
Nilsiä
city
and

 Tahko24
2008
 •  Member

of
the
project

 steering
group
 • 
Goal
was
to
design
a
new
service

 product
for
winter
season
of
the
ski
 resort
 • 
Project
lead
for
service
concepYng

 and
experience
prototyping
 Service
scenario
for
a
new
winter
service
produt
for
 Tahko,
h0p://www.tahko.com
 Pictures
and
concept:
Kuopio
Academy
of
Design
 Picture from a service product launch at Tahko ski resort: snow experience with music, fire and silence produced with the Kuopio Design Academy, http://www.tahko24h.fi/ and http://www.nilsia.fi Photo: Kari Ikonen
  6. 6. Service
Design
for
Elderly:
New
ways
of
service
 producYon
2010‐2013
 
Working
as
Research
Lead
and
Project
 Manager
in
a
research
project
funded
by
 TEKES
(Finnish
Funding
Agency
for
 InnovaYon
and
Technology)
 Project
goals
are:
 a)  Create
new
services/service
producYon
models
to
 support
independed
living
of
the
elderly
and
the
 handicapped
elderly
 b)  Create
new
services/service
producYon
models
for
 rehabilitaYon
of
the
elderly
 c)  Create
new
services/service
producYon
models
for
 the
assisted
living
of
elderly
 Research
funding:
201000
€
 Co-creation with the elderly at Viretori Project partners: the Finnish Association of Regional Authorities http://www.kunnat.net/ Kuopio University Hospital http://www.kys.fi the City of Kuopio http://www.kuopio.fi Kuopio Evangelical Lutheran Parish http://www.evl.fi the Association of Kuopio Handicapped http://www.savokarjalaninvalidit.net/ Alina Hoivatiimi Oy http://www.alinahoivatiimi.fi/
  7. 7. ”Lost
in
Katutura”
–

 capacity
building
project
in

 Namibia
2010
 •  Working
as
a
project
lead
for
Lost
in
Katutura
– project
 •  Goal
of
the
project
is
to
develop
capaciYes
in
 the
areas
of
design
 •  Running
a
social
media
workshop
with
 Penduka: h0p://pendukasocialmedia.blogspot.com
 Workshop poster: Niina Turtola
  8. 8. Service
Design
Network
Conference
in
Berlin
 11.‐14.10.2010
 Working as a planning committe member for SDN Conference in Berlin. Participating both in tutoring a student workshop with T-labs and co-ordinating a workshop on Public Services with Sylvain Cotton (servicedesign.lu), Jussi Sorsimo (Culminatum) and Toke Stub Barter (Copenhagen Innovation lab). Tutoring a student workshop for the T-labs (Deutche Telekom)
  9. 9. Developing

new
services
for
diabetes
paYents
 at
Cape
Peninsula
University
of
Technology
 INDEHELA (Informatics Development for Health in Africa), http://www.uku.fi/indehela is a long term North-South-South partnership in research, development and education to improve healthcare services in Africa through the development of appropriate organizational information systems. Goals of the service design workshop at the Cape Peninsula University of in February 2010 were to teach service design methods, participate the users in the service development and develop new solution for home-based care of type two diabetes. Sofia, Muniba and Anton working with community mapping
  10. 10. SERVICE DESIGN NETWORK CONFERENCE AMSTERDAM  24.‐26.11.298: GET WELL SOON WORKSHOP  Workshop leaders: Kuopio Academy of Design, Finland and  thinkpublic, UK  Target group: industry, Service Designers and those interested  deepening their knowledge in this field  short descripWon:  This Workshop focuses on new ways to design health/public  services. We’ll engage the workshop parWcipants in co‐ creaWon process where they and their services will get beZer!  Workshop aimes: Understanding of the complex issues to be  considered when designing health service, to get parWcipants  designing innovaWve soluWons to individuals' needs outside  exisWng health services and to design imaginaWve new  soluWons to key social challenges  Workshop methods: User centered design methods (co‐ creaWon, personas)  PHOTOS OF THE WORKSHOP:  hZp://www.flickr.com/thinkpublic   Paul Thurston thinkpublic  Ivo Gormley thinkpublic   Satu Mieanen Kuopio Academy of Design   Mikko Koivisto Ego Beta  SDN Workshop 2008: Get Well Soon, Health and Wellbeing thinkpublic / Kuopio Academy of Design
  11. 11. CADIP
WORKSHOP,
Centro
Avanzado
de
Diseño
e
Innovación
de
 Productos,
Universidad
Metropolitana
de
Chile
2008
 Lectures
and
consultancy
of
the

 CAPID
Chimparongo
product
 design
and
innovaYon
project
 ‐ Project
start‐up
workshop
with
 CADIP
team
in

Chimbarongo
 (SME
companies
working
with
 willow
producYon)
 ‐ Lectures
at
UTEM
 ‐ Project
co‐operaYon
on
the
 development
of
mobile
learning
 pla[orm
 h0p://www.cadip.cl/
 Picture
from
Chimbarongo
fieldwork
visit

  12. 12. DESIGNING
THE
CREATIVE
TOURISM
EXPERIENCE
‐
A
SERVICE
DESIGN
 PROCESS
WITH
THE
NAMIBIAN
CRAFTS
PEOPLE
 Doctoral Thesis at the University of Art and Design, Helsinki in 2007
  13. 13. NOKIA
ONLY
PLANET
&

 AFRICAN
DESIGN
INSTITUTE
2007
 ‐ 
Consultancy
in
the
co‐ordinaYon
of
 Nokia
Only
Planet
Namibia
 ‐ Preliminary
research
and
consept
 design
for
Nokia
African
Design
 InsYtute
project  hZp://onlyplanet.nokia.com/php/public/  
Pictures
from
Only
Planet
Namibia
workshop

  14. 14. POTENTIALS‐PROJECTS
1
&
2,
WORLD
DESIGN
RESEARCH
GROUP
 AT
THE
UNIVERSITY
OF
ART
AND
DESIGN
HELSINKI
2006‐2007
 Project
co‐ordinaYon
for
PotenYals‐
Design
 in
the
Field
and

Design
Your
AcYon
 projects
 ‐ 
Social
design
research
projects
focusing
 onpracYcal
product
development
projects
 with
arYsans
and
design
policy
 development
work
in
developing
contries
 ‐ 
PotenYals
team
is
internaYonal
including
 members
from:
Finland,
Colombia,
 Indonesia,
Mexico,
Brazil
and
Namibia.
 Team
has
exhibiYons
in
Finland
and
 Namibia,
2
publicaYons

and
several
 workshops.
Goal
of
the
project
is
to
 develop
theory
and
tools
for
social
design
 Pictures
from
PotenYals
1
&
2
exhibiYons

  15. 15. PAMBILI
ASSOCIATION
NAMIBIA
2005‐2007
 Establishing
Pambili
AssociaYon
with
 Melanie
Harteveld
Becker.
Pambili
 AssociaYon
promotes
Namibian
Crap
 Design
and
MarkeYng
 ‐ 
Working
as
a
markeYng
director
 ‐ 
PromoYon
of
Namibian
craps
products
 at
FORMA
and
HABITARE
tradefairs
in
 Finland
 ‐ 
Designing
a
webshop
for
the
Pambili
 products
together
with
Designvector
ky
 ‐ 
Product
development
workshops
in
 KaYma
Mulilo
with
woodcarvers
and
 basketweavers
as
well
as
Ibenstein
 felters
 ‐ 
Craps
policy
process
for
the
City
of
 Windhoek
 Pictures:
Pambili
collecYon
for
Forma
trade
fair
 Basket
weaving
and
woodcarving
workshop
in
KaYma
 Mulilo

  16. 16. CRAFTS
ROUTE,
EASTERN
FINLAND
2003‐2005

 Working
as
a
project
 manager
for
the
South
 Ostrobothnian
Craps
 AssociaYon
 ‐ 
Designing
a
craps
travel
 route
for
the
region
 ‐ 
Producing
funcYonal
 souvenir
products
with
 desiner
arYsan
partnership
 ‐ 
Organising
training
 ‐ 
Working
with
craps
and
 tourism
promoYon  hZp://www.taitoep.net/  Craps
Route
service
developed
during
 the
project
 A
new
craps
shop
concept
and
linen
 pa0ern
developed
during
the
project

  17. 17. AZERBAIJAN
CULTURAL
HERITAGE
SUPPORT
PROJECT
2004
 ‐ Working
as
a
consultant
in
a
 Cultural
Heritage
Support
 ‐ Working
with
Sheki
ArYsan
 AssociaYon
with
product
 development
 ‐ 
MarkeYng
Sheki
Craps
products
 at
FORMA
tradefairs,
exhibiYons,
 through
webshop
and
through
 sales
visits
to
retailers
 hZp://web.worldbank.org/ external/projects/main? menuPK=228443&theSitePK=4094 1&pagePK=233757&piPK=233763 &Supplierid=11954  Silk
scarves
developed
during
the
projectHand
weaving
of
a
kno0ed
silk
carpet
  18. 18. EUROTEX‐ PROJECT, LAPLAND 1997‐1999  Working
as
a
project
co‐ordinator
for

 the
Lappish
Craps
AssociaYon
in

 European
Union
pilot
projects
for

 Cultural
development
and
InnovaYon
 ‐ Developing
products
for
texYle
tourists
 ‐ 
Working
with
arYsans’
skills
assessment
 and
development
 ‐ 
Working
with
promoYon
of
texYle
 tourism
 hZp://www.taitolappi.fi/  hZp://www.atlas‐euro.org/pages/content/ pgeurotex.htm  hZp://ec.europa.eu/regional_policy/ innovaWon/innovaWng/culture/081.htm  Kaija Paltto’s ateljee, a Lappish craftswoman developed a new tourism service related as a result of the project

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