This presentation talks about the Retail industry inside out and focusses on the IT strategy being followed in the industry. A business case for Carrefour is built up for various candidate projects analysed using a 10 lens method. I appreciate you leave a comment on the slideshow. You are free to use to use the information as long as you mention the source although I would not be able to share the originals with you since it is not under my ownership alone.

1. IT Strategy for Carrefour Singapore Group 5 Ankit Malhotra (IT 006)| Madhur Raj (IT 032) |Nandini Mittal IT 023| Raaj Poddar (IT 030) |Sameer Tandon (IT 039) |Sudhin Dutta (IT 048)

3. Phase 1 – Homework Business Drivers, Trends and Company Analysis

5. Market Share

11. Key Issues

15. Margins

16. Key Performance Indicator’s

17. Key Performance Indicator’s

18. Key Performance Indicator’s

19. Critical Success Factors

22. Top Ten ERP Vendors Source : http://www.amrresearch.com/content/View.asp?pmillid=18358

32. Scoring Points over the last year

35. Global Footprint Source : www.scribd.comarrefour

39. Organization Structure Source : Primary Research – Carrefour Singapore

40. Share Price Movement over the past year

43. Business Strategy

44. Business Strategy Source : www.scribd.comarrefour

45. Birds Eye View of Business Model of Carrefour Supplier 1 Supplier 2 Supplier 3 Supplier N DC Store 1 Store N Store 2

48. CSFs for Carrefour

52. SWOT Analysis

53. SWOT Contd…

54. Key Financial Indicators Increasing Cash Flows, decreasing debts Source : www.scribd.comarrefoursastrategy

55. Key Financial Indicators Increasing Cash Flows, decreasing debts Source : www.scribd.comarrefoursastrategy

56. Key Financial Ratios Source : www.scribd.comarrefour

58. Phase 2 – Candidate Project Identification

65. Identify Character of the Company

68. Lens 3 – Role of IT in transformation

69. Lens 3 – Role of IT in transformation cont… Process Current Quadr-ant New Quadr-ant Business Capability IT Capability IT Role Candidate Project Increase Customer satisfaction C Q Customer delight is need of hour Automated billing technique using RFID Y E S Y E S Save customer time C Q Customer time is crucial particularly of working professional Online shopping with ready to pick/ home delivery Y E S Y E S Reduce Supplier dependency C Q Automatic ordering of required inventory Vendor managed inventory Y E S Y E S

70. Business strategy

71. Renewed Innovation to achieve business strategy

72. Renewed Innovation to achieve business strategy cont….

73. Renewed Innovation to achieve business strategy cont….

75. Lens 4 - Application of Porter’s 5 forces with IT perspective

76. How IT can create

77. How IT can change

78. How IT can change

79. How IT can change

81. User Survey

83. Retail - Benchmarks

84. Competitor Analysis Matrix Ratings Carrefour Tesco Wal-Mart Countries France, Belgium, Spain, South Korea, Singapore, Dubai Britain, Eastern Europe, Thailand, Korea U.S.A. Critical Succes Factors Number of stores 12000+ 2300+ 7000+ 3 PL Logistics efficiency High Medium High Supplier dependancy Medium High Low Effective Transportation High Medium High Storage Space utilisation High Medium High Key Indicators Sales Growth High High High Supply chain costs Low Low Low Profit Margins High Medium High Use of Information Technology RFID usage Partial Yes Yes ERP and CRM in place Yes Yes Yes Use of Business Intelligence Partial Partial No Virtualised / Robust IT Infrastructure Partial Partial Yes EDI usage for procurement Yes Yes Yes Online Shopping Partial Yes Yes

89. Technology Adoption Curve Pioneers Time

91. Idea Scan (1/2)

92. Idea Scan (2/2)

94. Value Chain Support Activities Primary Activities Gross Sales Firm Infrastructure Human Resource Management Technology Development Procurement Inbound Logistics Operations Outbound Logistics Marketing and Sales Services

97. Lens 10 - CSFs for Carrefour

98. Phase 3 - IT Audit

102. Carrefour – Factory to Strategic movement in McFarlan Model Carrefour needs to move to the strategic quadrant and hence should take up projects to give them competitive advantage

108. Phase 4 – Project Consolidation

109. Project consolidation

110. Project Consolidation cont…

111. Project Consolidation cont…

112. Project Consolidation cont…

113. Project Consolidation cont…

114. Project Consolidation cont…

115. Project Consolidation cont…

116. Phase 5 - PROJECT FUNDING AND JUSTIFICATION

117. Project Funding and Justification

125. References Carrefour’s business strategy (off its own website) http://www.carrefour.com/cdc/group/our-strategy/ http://www.supplychainer.com/50226711/walmart_and_carrefour_in_china_whose_strategy_is_better.php Carrefour’s expansion plans http://www.foodanddrinkeurope.com/Retail/Carrefour-moves-closer-to-customers Sustainability Report http://www.carrefour.com/cdc/responsible-commerce/sustainibility-report/ Best practices http://www.fondation-internationale-carrefour.org/fic/foundation/best-practices/

126. Carrefour group and its suppliers http://www.carrefour.com/cdc/responsible-commerce/our-social-and-ethical-approach/the-group-and-its-suppliers/ About the retail expansion aimed by Carrefour http://www.highbeam.com/doc/1G1-63581724.html Approach followed by Carrefour http://www.carrefour.com/cdc/responsible-commerce/ Model of delivery of Govt. services online http://www.govtalk.gov.uk/documents/smart_cards_framework_v1-0.rtf Retail IT strategy http://books.google.com.sg/books?id=mu29s06R1GQC&pg=PA271&lpg=PA271&dq=IT+strategy+followed+in+retail+sector&source=web&ots=VtPh0UvxYl&sig=wg1XQJsrpYChAkJQ0-NVs33478Q&hl=en&sa=X&oi=book_result&resnum=5&ct=result#PPA271,M1 References