Retail Operations
2
Objectives
• The store administration and management
process
• Managing inventory at the store level
• Managing Receipts...
3
Tasks to be performed at the store
level
Receiving
and
displaying
goods
Providing
customers
‘shopping’
experience
Record...
4
Typical tasks to be performed
• Store Administration & Management of
Premises
• Managing Inventory & Display
• Managing ...
5
Management of Premises
• Duration of hours for business
• Responsibility for opening & closing the store
• Security of s...
6
Store Administration
• Cleanliness of the store premises
• Maintenance of the store façade & display
windows
• Time keep...
7
Managing Inventory & Display
• Receiving & Inwarding of goods
• Maintaining proper documentation for goods
received and ...
8
Managing Receipts
• Determining the mode of receiving payments
for sales – cash, credit cards, co-branded
cards, etc
• M...
9
Customer service
• The customer service policy defined by the
management is actually put into practice at the store
• Ha...
10
Managing
Events, Promotions, Alliances…
• Local tie-ups for certain products / services
• During events, promotions – s...
Upcoming SlideShare
Loading in...5
×

Retail operations

401

Published on

Published in: Business, Education
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total Views
401
On Slideshare
0
From Embeds
0
Number of Embeds
0
Actions
Shares
0
Downloads
29
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

Retail operations

  1. 1. Retail Operations
  2. 2. 2 Objectives • The store administration and management process • Managing inventory at the store level • Managing Receipts • Customer Service at the store • Managing events & promotions
  3. 3. 3 Tasks to be performed at the store level Receiving and displaying goods Providing customers ‘shopping’ experience Recording sales Managing alliances/partnerships and promotions/events Store administration and management of premises
  4. 4. 4 Typical tasks to be performed • Store Administration & Management of Premises • Managing Inventory & Display • Managing Receipts • Customer Service • Managing Events, promotions, Alliances and Partnerships
  5. 5. 5 Management of Premises • Duration of hours for business • Responsibility for opening & closing the store • Security of store Premises • Security of merchandise
  6. 6. 6 Store Administration • Cleanliness of the store premises • Maintenance of the store façade & display windows • Time keeping of store staff • Meeting requirements with respect to licenses & permissions as required by the law of the land
  7. 7. 7 Managing Inventory & Display • Receiving & Inwarding of goods • Maintaining proper documentation for goods received and returned from the store • Display of merchandise in various sections • Special displays in case of events & promotions
  8. 8. 8 Managing Receipts • Determining the mode of receiving payments for sales – cash, credit cards, co-branded cards, etc • Maintenance of records • Method of billing may be an aspect of store operations which most of the staff are conversant with.
  9. 9. 9 Customer service • The customer service policy defined by the management is actually put into practice at the store • Handling loyalty programmes • Handling irate customers • Handling situations when there is an increase in the number of customers in the store – Diwali, Christmas, a discount sale, etc
  10. 10. 10 Managing Events, Promotions, Alliances… • Local tie-ups for certain products / services • During events, promotions – staff needs to be trained on all aspects of the event/ promotion and the specialties in merchandise if any
  1. A particular slide catching your eye?

    Clipping is a handy way to collect important slides you want to go back to later.

×