Solution
   Focused
 Approach to
Agile Coaching

    Pierluigi Pugliese
       ConneX o
            X
Workshop!
Interact
Learn
Experience
             Have fun!
Imagine...
What is an Agile Coach?
And many more roles...




                           Consultant                        Coach




...
Coaching: opening Options
   by asking questions
Questions




   ...that make the difference
Solution Focused:
Asking the right Questions
-   Steve De Shazer, Insoo Kim Berg et al.
-   “All of the Facts belong only ...
1
                                            2. Experience
                       How?                 the difference

  ...
The Problem
 The Goal
The Solution State
Where in Agile?
Team Coaching

                                                   1-to-1 Coaching




                Meet...
Retrospectives
          1. Set the stage
          2. Envision a solution
          3. Find the differences
          4. ...
Planning
    Imagine...
-   Our customer is delighted with our next delivery:
    what does he like most in it?
-   We hav...
Customer Interactions
Imagine our product has
given you a real advantage
in X, what differences do
you notice most?
Coaching Solution Focused
 -   Define the goal       -   Elicit new options and
 -   Ask, don’t suggest       past resource...
Techniques

    Systemic Questions
    Circular Questions
           Scales
          Miracles
         Interviews
Systemic         -   What would be
Questions            different?
                 -   What resources did
               ...
Systemic Questions
           Find the difference that
              makes the difference
                  and ask about ...
Why not why?

-   Use the question “why”
    sparingly
-   Elicits values
-   Promotes problem analysis
-   Rationalises t...
What else?




And what else?
Circular
Questions

            -   How would X do it?
            -   How would X notice it?
            -   What would X...
Your turn...
                              -   Organise in pairs:
                                  Coach and Client
     ...
Scales         10

                    Goal

   Steps to
   Solution
               5
               Now
     Past
   Reso...
Miracles


-   Imagine... a totally normal evening
-   Sleep normally
-   A miracle happens and the problem you had is gon...
Interviews
-   I [the coach] am a journalist of the
    [newspaper, magazine, TV, radio,
    internet news...]
-   I’m her...
Your turn...
                              -   Organise in pairs:
                                  Coach and Client
     ...
Imagine...

-   Back to the office, you have
    used successfully these
    techniques
-   What did you do differently?
- ...
Questions?




Now or per email ppugliese: [at] connexxo [dot] com
Pierluigi Pugliese
ConneX o
     X
 http://blog.connexxo.com
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Solution focused approach to agile coaching at Agile Central Europe

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This is the presentation I gave at Agile Central Europe 2010 about how to use Solution Focused techniques

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Solution focused approach to agile coaching at Agile Central Europe

  1. 1. Solution Focused Approach to Agile Coaching Pierluigi Pugliese ConneX o X
  2. 2. Workshop! Interact Learn Experience Have fun!
  3. 3. Imagine...
  4. 4. What is an Agile Coach? And many more roles... Consultant Coach Mentor Trainer Client = Colleague, Team, Manager, Customer, ...
  5. 5. Coaching: opening Options by asking questions
  6. 6. Questions ...that make the difference
  7. 7. Solution Focused: Asking the right Questions - Steve De Shazer, Insoo Kim Berg et al. - “All of the Facts belong only to the Problem, not to its Solution” (Ludwig Wittgenstein) Asking for Solutions is more efficient than digging in Problem analysis
  8. 8. 1 2. Experience How? the difference 3. Find path to solution, backwards The Goal The Client Problem 1. Move to the solution State
  9. 9. The Problem The Goal
  10. 10. The Solution State
  11. 11. Where in Agile? Team Coaching 1-to-1 Coaching Meetings It’s an attitude when asking questions!
  12. 12. Retrospectives 1. Set the stage 2. Envision a solution 3. Find the differences 4. Define the steps needed (and action items!) 5. Close the Retrospective
  13. 13. Planning Imagine... - Our customer is delighted with our next delivery: what does he like most in it? - We have delivered a product that brings us ahead of the competition: what have we done differently?
  14. 14. Customer Interactions Imagine our product has given you a real advantage in X, what differences do you notice most?
  15. 15. Coaching Solution Focused - Define the goal - Elicit new options and - Ask, don’t suggest past resources - Don’t judge the - Focus on possible negative solutions - Appreciate the - Wait as much as needed! positive
  16. 16. Techniques Systemic Questions Circular Questions Scales Miracles Interviews
  17. 17. Systemic - What would be Questions different? - What resources did you use? Suppose you - How would you have achieved recognise it? your goal...
  18. 18. Systemic Questions Find the difference that makes the difference and ask about it!
  19. 19. Why not why? - Use the question “why” sparingly - Elicits values - Promotes problem analysis - Rationalises the irrational - Stabilises the status quo
  20. 20. What else? And what else?
  21. 21. Circular Questions - How would X do it? - How would X notice it? - What would X say?
  22. 22. Your turn... - Organise in pairs: Coach and Client - Client wants to solve a problem - Coach asks Systemic and Circular Questions - Feedback - Exchange roles, repeat Feedback: - Coach ➠ Client: % in Solution State - Client ➠ Coach: Non Solution-Focused questions
  23. 23. Scales 10 Goal Steps to Solution 5 Now Past Resources 1
  24. 24. Miracles - Imagine... a totally normal evening - Sleep normally - A miracle happens and the problem you had is gone - But you don’t know that, because you were sleeping - You wake up in the morning: how would you recognise the problem is gone? How would the others react?
  25. 25. Interviews - I [the coach] am a journalist of the [newspaper, magazine, TV, radio, internet news...] - I’m here to interview you [the Client] because you have solved brilliantly the problem X - All our listeners/viewers/readers/... want to know how you did it - What was the last step to it? - What was the step before the last? - What was/is different since you achieved your goal?
  26. 26. Your turn... - Organise in pairs: Coach and Client - Client wants to solve a problem - Coach asks using all techniques - Feedback - Exchange roles, repeat Feedback: - Coach ➠ Client: % in Solution State - Client ➠ Coach: Non Solution-Focused questions
  27. 27. Imagine... - Back to the office, you have used successfully these techniques - What did you do differently? - Where did you apply them? - How did your colleagues notice you are now mastering these techniques?
  28. 28. Questions? Now or per email ppugliese: [at] connexxo [dot] com
  29. 29. Pierluigi Pugliese ConneX o X http://blog.connexxo.com

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