Solution focused approach to agile coaching at Agile Central Europe

Solution Focused Approach to Agile Coaching Pierluigi Pugliese ConneX o X

Workshop! Interact Learn Experience Have fun!

Imagine...

What is an Agile Coach? And many more roles... Consultant Coach Mentor Trainer Client = Colleague, Team, Manager, Customer, ...

Coaching: opening Options by asking questions

Questions ...that make the difference

Solution Focused: Asking the right Questions - Steve De Shazer, Insoo Kim Berg et al. - “All of the Facts belong only to the Problem, not to its Solution” (Ludwig Wittgenstein) Asking for Solutions is more efﬁcient than digging in Problem analysis

1 2. Experience How? the difference 3. Find path to solution, backwards The Goal The Client Problem 1. Move to the solution State

The Problem The Goal

The Solution State

Where in Agile? Team Coaching 1-to-1 Coaching Meetings It’s an attitude when asking questions!

Retrospectives 1. Set the stage 2. Envision a solution 3. Find the differences 4. Deﬁne the steps needed (and action items!) 5. Close the Retrospective

Planning Imagine... - Our customer is delighted with our next delivery: what does he like most in it? - We have delivered a product that brings us ahead of the competition: what have we done differently?

Customer Interactions Imagine our product has given you a real advantage in X, what differences do you notice most?

Coaching Solution Focused - Deﬁne the goal - Elicit new options and - Ask, don’t suggest past resources - Don’t judge the - Focus on possible negative solutions - Appreciate the - Wait as much as needed! positive

Techniques Systemic Questions Circular Questions Scales Miracles Interviews

Systemic - What would be Questions different? - What resources did you use? Suppose you - How would you have achieved recognise it? your goal...

Systemic Questions Find the difference that makes the difference and ask about it!

Why not why? - Use the question “why” sparingly - Elicits values - Promotes problem analysis - Rationalises the irrational - Stabilises the status quo

What else? And what else?

Circular Questions - How would X do it? - How would X notice it? - What would X say?

Your turn... - Organise in pairs: Coach and Client - Client wants to solve a problem - Coach asks Systemic and Circular Questions - Feedback - Exchange roles, repeat Feedback: - Coach ➠ Client: % in Solution State - Client ➠ Coach: Non Solution-Focused questions

Scales 10 Goal Steps to Solution 5 Now Past Resources 1

Miracles - Imagine... a totally normal evening - Sleep normally - A miracle happens and the problem you had is gone - But you don’t know that, because you were sleeping - You wake up in the morning: how would you recognise the problem is gone? How would the others react?

Interviews - I [the coach] am a journalist of the [newspaper, magazine, TV, radio, internet news...] - I’m here to interview you [the Client] because you have solved brilliantly the problem X - All our listeners/viewers/readers/... want to know how you did it - What was the last step to it? - What was the step before the last? - What was/is different since you achieved your goal?

Your turn... - Organise in pairs: Coach and Client - Client wants to solve a problem - Coach asks using all techniques - Feedback - Exchange roles, repeat Feedback: - Coach ➠ Client: % in Solution State - Client ➠ Coach: Non Solution-Focused questions

Imagine... - Back to the ofﬁce, you have used successfully these techniques - What did you do differently? - Where did you apply them? - How did your colleagues notice you are now mastering these techniques?

Questions? Now or per email ppugliese: [at] connexxo [dot] com

Pierluigi Pugliese ConneX o X http://blog.connexxo.com

Solution focused approach to agile coaching at Agile Central Europe

by Pierluigi Pugliese on Apr 09, 2010

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