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Bridget Taylor - A View from the Top - A Private Sector Perspective - PPMA Seminar April 2012

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PPMA - Public Sector People Managers' Association
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View From The Top A Private Sector Perspective PPMA CONFERENCE 2012 BRIDGET TAYLOR DIRECTOR OF STRATEGY AND ENGAGEMENT BT GLOBAL SERVICES
Future Workforce
Future Customer Service in a Local Authority Strategic Analytical apps Networking apps Suppliers council Citizen access platform Access Self-assessment Insight Matching apps apps Support & governance Self-service apps Rating apps Citizens
Successful Organisations need to have focus on both performance and health Performance Health What an organisation The ability of an delivers to stakeholders organisation to align, in financial and execute and renew itself operational terms better than the competition
Our people approach  Performance Management - the two way deal  Recognition  Training and personal development opportunities  Flexible deployment through use of a local ‘bench’  Focus on re-skilling and re- deployment  Health & Wellbeing  Agile working

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Bridget Taylor - A View from the Top - A Private Sector Perspective - PPMA Seminar April 2012

  • 1. View From The Top A Private Sector Perspective PPMA CONFERENCE 2012 BRIDGET TAYLOR DIRECTOR OF STRATEGY AND ENGAGEMENT BT GLOBAL SERVICES
  • 3. Future Customer Service in a Local Authority Strategic Analytical apps Networking apps Suppliers council Citizen access platform Access Self-assessment Insight Matching apps apps Support & governance Self-service apps Rating apps Citizens
  • 4. Successful Organisations need to have focus on both performance and health Performance Health What an organisation The ability of an delivers to stakeholders organisation to align, in financial and execute and renew itself operational terms better than the competition
  • 5. Our people approach  Performance Management - the two way deal  Recognition  Training and personal development opportunities  Flexible deployment through use of a local ‘bench’  Focus on re-skilling and re- deployment  Health & Wellbeing  Agile working