View From The TopA Private Sector Perspective        PPMA CONFERENCE 2012           BRIDGET TAYLORDIRECTOR OF STRATEGY AND...
Future Workforce
Future Customer Service in a Local AuthorityStrategic              Analytical apps                Networking apps        S...
Successful Organisations need to have focus on both             performance and health   Performance                      ...
Our people approach Performance Management - the  two way deal Recognition Training and personal  development opportuni...
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Bridget Taylor - A View from the Top - A Private Sector Perspective - PPMA Seminar April 2012

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Bridget Taylor - A View from the Top - A Private Sector Perspective - PPMA Seminar April 2012

  1. 1. View From The TopA Private Sector Perspective PPMA CONFERENCE 2012 BRIDGET TAYLORDIRECTOR OF STRATEGY AND ENGAGEMENT BT GLOBAL SERVICES
  2. 2. Future Workforce
  3. 3. Future Customer Service in a Local AuthorityStrategic Analytical apps Networking apps Suppliers council Citizen access platform Access Self-assessment Insight Matching apps apps Support & governance Self-service apps Rating apps Citizens
  4. 4. Successful Organisations need to have focus on both performance and health Performance HealthWhat an organisation The ability of andelivers to stakeholders organisation to align, in financial and execute and renew itself operational terms better than the competition
  5. 5. Our people approach Performance Management - the two way deal Recognition Training and personal development opportunities Flexible deployment through use of a local ‘bench’ Focus on re-skilling and re- deployment Health & Wellbeing Agile working

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