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"Lean IT practices, from theory to application" by Mike Orzen
 

"Lean IT practices, from theory to application" by Mike Orzen

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Mike Orzen's presentation at the 1st European Lean IT Summit held in Paris in October 2011.

Mike Orzen's presentation at the 1st European Lean IT Summit held in Paris in October 2011.

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    "Lean IT practices, from theory to application" by Mike Orzen "Lean IT practices, from theory to application" by Mike Orzen Presentation Transcript

    • Copyright © Institut Lean France 2011Lean IT From Theory to Application Moving beyond the what to the how! Mike Orzen Lean Enterprise Institute The Shingo Prize www.maorzen.com
    • Copyright © Institut Lean France 2011 Level SetLean IT - From Theory to Application, Mike Orzen www.maorzen.com 2
    • Copyright © Institut Lean France 2011Paradigms 3
    • Copyright © Institut Lean France 2011 Where is Value in IT?Lean IT - From Theory to Application, Mike Orzen www.maorzen.com 4
    • Copyright © Institut Lean France 2011 The IT Myth• IT enables people to solve problems and create value Information is primary Functionality is secondaryLean IT - From Theory to Application, Mike Orzen www.maorzen.com 5
    • Copyright © Institut Lean France 2011 The “Weave”Lean IT - From Theory to Application, Mike Orzen www.maorzen.com 6
    • IT Services Value Streams Governance, Budget Enterprise Architecture Prioritization, Delivery PMO and Resource Mgt. Portfolio Mgt. Infrastructure Engineering App Dev/Maintenance, Operations Help Desk & Support Application Delivery Value Stream Service Desk Value Stream Security, Stability Value Stream Client Services Value Stream© Copyright 2011 Mike Orzen & Associates, Inc. www.maorzen.com All rights reserved. 7
    • IT Services Value Streams Governance, Budget Enterprise Architecture Prioritization, Delivery PMO and Resource Mgt. Portfolio Mgt. Infrastructure Engineering App Dev/Maintenance, Operations Help Desk & Support Application Delivery Value Stream Service Desk Value Stream Security, Stability Value Stream Client Services Value Stream© Copyright 2011 Mike Orzen & Associates, Inc. www.maorzen.com All rights reserved. 8
    • IT Services Value Streams Governance, Budget Enterprise Architecture Prioritization, Delivery PMO and Resource Mgt. Portfolio Mgt. Infrastructure Engineering App Dev/Maintenance, Operations Help Desk & Support Application Delivery Value Stream Service Desk Value Stream Security, Stability Value Stream Client Services Value Stream© Copyright 2011 Mike Orzen & Associates, Inc. www.maorzen.com All rights reserved. 9
    • Copyright © Institut Lean France 2011 About the “Weave”• The good: expertise and execution/collaboration and communication• The bad: silo based thinking, local optimization, conflicting priorities• The ugly: unnecessary complexity and tech debtLean IT - From Theory to Application, Mike Orzen www.maorzen.com 10
    • Copyright © Institut Lean France 2011 IT vs. Lean - Behaviors• Firefighting to methodical cadence of workLean IT - From Theory to Application, Mike Orzen www.maorzen.com 11
    • Copyright © Institut Lean France 2011 4 Steps1 Understand the real work2 Streamline communication3 Simplify the process4 Adopt hypothesis-driven problem solvingLean IT - From Theory to Application, Mike Orzen www.maorzen.com 12
    • Copyright © Institut Lean France 2011 Projects Business Problems Barriers & Opportunities Counter Measures & SolutionsLean IT - From Theory to Application, Mike Orzen www.maorzen.com 13
    • Copyright © Institut Lean France 2011 Working Sequence Process • Quality, Speed, Improvement Cost Information • Accurate, Timely, Actionable, Formatted, Requirements Accessible • Stable, System Trusted, Requirements SecureLean IT - From Theory to Application, Mike Orzen www.maorzen.com 14
    • Copyright © Institut Lean France 2011 An Example• “Know the business better than the business”• 4 DNA elements applied to informationLean IT - From Theory to Application, Mike Orzen www.maorzen.com 15
    • Copyright © Institut Lean France 2011 Processing “Client” Records1. Specifications document all work processes and include content, sequence, timing and outcome. VSM Volume, quality and timing measures Focused process mapping Problem solvingLean IT - From Theory to Application, Mike Orzen www.maorzen.com 16
    • Copyright © Institut Lean France 2011 Processing “Client” RecordsLean IT - From Theory to Application, Mike Orzen www.maorzen.com 17
    • Copyright © Institut Lean France 2011 Processing “Client” Records2. Connections with clear YES/NO signals directly link every customer and supplier. Collaborate all the players Coordinate information systems Establish clear signals and business rulesLean IT - From Theory to Application, Mike Orzen www.maorzen.com 18
    • Copyright © Institut Lean France 2011 Processing “Client” RecordsLean IT - From Theory to Application, Mike Orzen www.maorzen.com 19
    • Copyright © Institut Lean France 2011 Processing “Client” Records3. Every product and service travels a single, simple and direct flow path. Clearly define the target value stream Keep it simple and direct Coordinate information systemsLean IT - From Theory to Application, Mike Orzen www.maorzen.com 20
    • Copyright © Institut Lean France 2011 Processing “Client” RecordsLean IT - From Theory to Application, Mike Orzen www.maorzen.com 21
    • Copyright © Institut Lean France 2011 Processing “Client” Records4. Workers at the lowest feasible level, guided by a coach, improve their own work processes using scientific methods. Keeps the people closest to the work engaged in CPI Keeps work instructions from becoming “invisible” Works as a disinfectant to reactive firefighting behaviorLean IT - From Theory to Application, Mike Orzen www.maorzen.com 22
    • Copyright © Institut Lean France 2011 Processing “Client” RecordsLean IT - From Theory to Application, Mike Orzen www.maorzen.com 23
    • Copyright © Institut Lean France 2011 Why is Lean IT So Difficult?Lean IT - From Theory to Application, Mike Orzen www.maorzen.com 24
    • Copyright © Institut Lean France 2011 The Trouble with CPI and IT• Conflicting forces• Event-driven thinking• Culture of heroic effort• Leading with technology to solve a process problem (missing the point)Lean IT - From Theory to Application, Mike Orzen www.maorzen.com 25
    • Copyright © Institut Lean France 2011 Examples of Applied Lean IT• Server Deployment• App and H/W Maintenance• Dev/Ops Coordination• Break/Fix Process• Offshore Coordination• Coverage Process• Help Desk• PrioritizationLean IT - From Theory to Application, Mike Orzen www.maorzen.com 26
    • Copyright © Institut Lean France 2011 Questions & CommentsMike OrzenLean Enterprise InstituteThe Shingo Prizewww.maorzen.comTwitter: MikeOrzenLeanITLean IT - From Theory to Application, Mike Orzen www.maorzen.com 27
    • Copyright © Institut Lean France 2011www.lean-it-summit.com