SlideShare a Scribd company logo
1 of 96
Download to read offline
Lean IT Summit 14 & 15 March 2017Lean IT Summit 14 & 15 March 2017
Copyright © Institut Lean France 2017
Lean IT Summit 2017
Wrap up
Marie-Pia Ignace
Institut Lean France
1
Lean IT Summit 14 & 15 March 2017Lean IT Summit 14 & 15 March 2017
Copyright © Institut Lean France 2017
Why IT needs lean
Lean IT Summit 14 & 15 March 2017
Improvement
Lean IT Summit 14 & 15 March 2017
Why would we need that?
Lean IT Summit 14 & 15 March 2017
Well…
Lean IT Summit 14 & 15 March 2017
What exists today ?
Lean IT Summit 14 & 15 March 2017
Lean IT Summit 14 & 15 March 2017
Lean IT Summit 14 & 15 March 2017
CMMi
Lean IT Summit 14 & 15 March 2017
Do our customers have fewer
incidents for that reason?
Lean IT Summit 14 & 15 March 2017
No !
Lean IT Summit 14 & 15 March 2017
Why ?
Lean IT Summit 14 & 15 March 2017
Let’s have a look…
Lean IT Summit 14 & 15 March 2017
… a closer look
Lean IT Summit 14 & 15 March 2017
First
Lean IT Summit 14 & 15 March 2017
There is a customer
Lean IT Summit 14 & 15 March 2017
And the customer has some…
Lean IT Summit 14 & 15 March 2017
Requirements
Lean IT Summit 14 & 15 March 2017
That we transform into…
Lean IT Summit 14 & 15 March 2017
Specifications
Lean IT Summit 14 & 15 March 2017
Specifications are checked
with the customer
Lean IT Summit 14 & 15 March 2017
The customer
specifies his
requirements
Lean IT Summit 14 & 15 March 2017
Back to writing
specifications
Lean IT Summit 14 & 15 March 2017
Then, we have…
Lean IT Summit 14 & 15 March 2017
Development
Lean IT Summit 14 & 15 March 2017
Second check with the
customer
Lean IT Summit 14 & 15 March 2017
The customer changes
opinion
Lean IT Summit 14 & 15 March 2017
(Time has passed since
the initial requirements)
Lean IT Summit 14 & 15 March 2017
Back to development
Lean IT Summit 14 & 15 March 2017
(Or was it a specification
problem?)
Lean IT Summit 14 & 15 March 2017
With some luck, we should
be able to start…
Lean IT Summit 14 & 15 March 2017
… The tests
Lean IT Summit 14 & 15 March 2017
But then…
Lean IT Summit 14 & 15 March 2017
We find bugs
Lean IT Summit 14 & 15 March 2017
Development
Lean IT Summit 14 & 15 March 2017
More tests
Lean IT Summit 14 & 15 March 2017
One day we will get to…
Lean IT Summit 14 & 15 March 2017
Pre-production
Lean IT Summit 14 & 15 March 2017
It’s now time for…
Lean IT Summit 14 & 15 March 2017
… a third check with the
customer
Lean IT Summit 14 & 15 March 2017
Bugs are found with the real
data
Lean IT Summit 14 & 15 March 2017
Back to development
Lean IT Summit 14 & 15 March 2017
Functional bugs are also
found
Lean IT Summit 14 & 15 March 2017
Back to specs
Lean IT Summit 14 & 15 March 2017
Back to development
Lean IT Summit 14 & 15 March 2017
And more tests
Lean IT Summit 14 & 15 March 2017
Then back to pre-production
Lean IT Summit 14 & 15 March 2017
In the end, we should
be …
Lean IT Summit 14 & 15 March 2017
In production!
Lean IT Summit 14 & 15 March 2017
Yes!
Lean IT Summit 14 & 15 March 2017
But then, we get…
Lean IT Summit 14 & 15 March 2017
Incidents!
Lean IT Summit 14 & 15 March 2017
Lean IT Summit 14 & 15 March 2017
That we know how to fix…
(Choose the best one)
Lean IT Summit 14 & 15 March 2017
 Restart a job
Lean IT Summit 14 & 15 March 2017
 Restart a job
 Add disk
Lean IT Summit 14 & 15 March 2017
 Restart a job
 Add disk
 Add CPU
Lean IT Summit 14 & 15 March 2017
 Restart a job
 Add disk
 Add CPU
 Add _________
Lean IT Summit 14 & 15 March 2017
Then…
Lean IT Summit 14 & 15 March 2017
(the production is redelivered)
Lean IT Summit 14 & 15 March 2017
New incident!
Lean IT Summit 14 & 15 March 2017
Lean IT Summit 14 & 15 March 2017
Now it’s time for a…
Lean IT Summit 14 & 15 March 2017
The task force!
Lean IT Summit 14 & 15 March 2017
Start a problem analysis
Lean IT Summit 14 & 15 March 2017
(back to development)
Lean IT Summit 14 & 15 March 2017
(tests)
Lean IT Summit 14 & 15 March 2017
(pre-production)
Lean IT Summit 14 & 15 March 2017
(in production)
Lean IT Summit 14 & 15 March 2017
…
Lean IT Summit 14 & 15 March 2017
Lean IT Summit 14 & 15 March 2017
Déjà vu?
Lean IT Summit 14 & 15 March 2017
Not strange that…
Lean IT Summit 14 & 15 March 2017
Specification teams
Lean IT Summit 14 & 15 March 2017
Developers
Lean IT Summit 14 & 15 March 2017
Test teams
Lean IT Summit 14 & 15 March 2017
Pre-production teams
Lean IT Summit 14 & 15 March 2017
Production teams
Lean IT Summit 14 & 15 March 2017
Incident management teams
Lean IT Summit 14 & 15 March 2017
Problem management teams
Lean IT Summit 14 & 15 March 2017
… are overloaded!
Lean IT Summit 14 & 15 March 2017
…
Lean IT Summit 14 & 15 March 2017
Lean IT Summit 14 & 15 March 2017
Be lean!
Lean IT Summit 14 & 15 March 2017 85
Lean IT Summit 14 & 15 March 2017 86
Lean IT Summit 14 & 15 March 2017 87
Lean IT Summit 14 & 15 March 2017 88
Lean IT Summit 14 & 15 March 2017 89
Lean IT Summit 14 & 15 March 2017 90
Lean IT Summit 14 & 15 March 2017 91
Lean IT Summit 14 & 15 March 2017 92
Lean IT Summit 14 & 15 March 2017 93
Lean IT Summit 14 & 15 March 2017 94
Lean IT Summit 14 & 15 March 2017 95
Lean IT Summit 14 & 15 March 2017 96

More Related Content

Similar to Why IT needs Lean by Marie-Pia Ignace

Template - PDCA Semester 1 2020.pptx
Template - PDCA Semester 1 2020.pptxTemplate - PDCA Semester 1 2020.pptx
Template - PDCA Semester 1 2020.pptx
CCOHondaBSD
 

Similar to Why IT needs Lean by Marie-Pia Ignace (20)

VisibleThread Users Conference 2018 - Welcome
VisibleThread Users Conference 2018 - WelcomeVisibleThread Users Conference 2018 - Welcome
VisibleThread Users Conference 2018 - Welcome
 
How to Build Business Cases for SEO Fixes
How to Build Business Cases for SEO FixesHow to Build Business Cases for SEO Fixes
How to Build Business Cases for SEO Fixes
 
teaserapp
teaserappteaserapp
teaserapp
 
Release Planning Days - The story of a ritual @ Meetic
Release Planning Days - The story of a ritual @ MeeticRelease Planning Days - The story of a ritual @ Meetic
Release Planning Days - The story of a ritual @ Meetic
 
Make it Real: Designing with Data
Make it Real: Designing with DataMake it Real: Designing with Data
Make it Real: Designing with Data
 
EES-Launch planV6
EES-Launch planV6EES-Launch planV6
EES-Launch planV6
 
Better service management with artificial intelligence - Arvind Ganga - SEE 2018
Better service management with artificial intelligence - Arvind Ganga - SEE 2018Better service management with artificial intelligence - Arvind Ganga - SEE 2018
Better service management with artificial intelligence - Arvind Ganga - SEE 2018
 
Last Quarter at Front Q1 2019
Last Quarter at Front Q1 2019Last Quarter at Front Q1 2019
Last Quarter at Front Q1 2019
 
InsightPool Adam Lewites
InsightPool Adam LewitesInsightPool Adam Lewites
InsightPool Adam Lewites
 
Dynamics Buinsess Conference 2015: Microsoft Dynamics CRM Things To Know and ...
Dynamics Buinsess Conference 2015: Microsoft Dynamics CRM Things To Know and ...Dynamics Buinsess Conference 2015: Microsoft Dynamics CRM Things To Know and ...
Dynamics Buinsess Conference 2015: Microsoft Dynamics CRM Things To Know and ...
 
Template - PDCA Semester 1 2020.pptx
Template - PDCA Semester 1 2020.pptxTemplate - PDCA Semester 1 2020.pptx
Template - PDCA Semester 1 2020.pptx
 
How to Impress, Not Overwhelm your CMO with Analytics
How to Impress, Not Overwhelm your CMO with AnalyticsHow to Impress, Not Overwhelm your CMO with Analytics
How to Impress, Not Overwhelm your CMO with Analytics
 
How to Impress, Not Overwhelm your CMO with Analytics
How to Impress, Not Overwhelm your CMO with AnalyticsHow to Impress, Not Overwhelm your CMO with Analytics
How to Impress, Not Overwhelm your CMO with Analytics
 
Presentation200403
Presentation200403Presentation200403
Presentation200403
 
Developing Leadership Agility: 6 Mistakes Leaders Make
Developing Leadership Agility: 6 Mistakes Leaders MakeDeveloping Leadership Agility: 6 Mistakes Leaders Make
Developing Leadership Agility: 6 Mistakes Leaders Make
 
Lessons learned and business case for a rapid RPA
Lessons learned and business case for a rapid RPALessons learned and business case for a rapid RPA
Lessons learned and business case for a rapid RPA
 
itil v3 for dummies
 itil v3 for dummies itil v3 for dummies
itil v3 for dummies
 
Scope it right
Scope it rightScope it right
Scope it right
 
Flink Forward SF 2017: Trevor Grant - Introduction to Online Machine Learning...
Flink Forward SF 2017: Trevor Grant - Introduction to Online Machine Learning...Flink Forward SF 2017: Trevor Grant - Introduction to Online Machine Learning...
Flink Forward SF 2017: Trevor Grant - Introduction to Online Machine Learning...
 
Marketing's Role in Driving Growth with Key Accounts
Marketing's Role in Driving Growth with Key AccountsMarketing's Role in Driving Growth with Key Accounts
Marketing's Role in Driving Growth with Key Accounts
 

More from Operae Partners

Plus d agilité avec le lean par Régis Medina Agile France 2013
Plus d agilité avec le lean par Régis Medina Agile France 2013Plus d agilité avec le lean par Régis Medina Agile France 2013
Plus d agilité avec le lean par Régis Medina Agile France 2013
Operae Partners
 

More from Operae Partners (20)

Gemba et teletravail
Gemba et teletravailGemba et teletravail
Gemba et teletravail
 
Notre offre pour un monde informatique sans incidents
Notre offre pour un monde informatique sans incidents Notre offre pour un monde informatique sans incidents
Notre offre pour un monde informatique sans incidents
 
From Lean IT to Lean Digital, Marie-Pia Ignace
From Lean IT to Lean Digital, Marie-Pia IgnaceFrom Lean IT to Lean Digital, Marie-Pia Ignace
From Lean IT to Lean Digital, Marie-Pia Ignace
 
Where to start a Lean journey by Marie-Pia Ignace
Where to start a Lean journey by Marie-Pia IgnaceWhere to start a Lean journey by Marie-Pia Ignace
Where to start a Lean journey by Marie-Pia Ignace
 
Lean and digital transformation by Régis Medina
Lean and digital transformation by Régis MedinaLean and digital transformation by Régis Medina
Lean and digital transformation by Régis Medina
 
L'Obeya - Agile France 2015
L'Obeya - Agile France 2015L'Obeya - Agile France 2015
L'Obeya - Agile France 2015
 
Lean and Agile by Regis Medina - Lean IT Summit 2013
Lean and Agile by Regis Medina - Lean IT Summit 2013Lean and Agile by Regis Medina - Lean IT Summit 2013
Lean and Agile by Regis Medina - Lean IT Summit 2013
 
Plus d agilité avec le lean par Régis Medina Agile France 2013
Plus d agilité avec le lean par Régis Medina Agile France 2013Plus d agilité avec le lean par Régis Medina Agile France 2013
Plus d agilité avec le lean par Régis Medina Agile France 2013
 
Coacher des managers avec le Lean (Agile France 2013)
Coacher des managers avec le Lean (Agile France 2013)Coacher des managers avec le Lean (Agile France 2013)
Coacher des managers avec le Lean (Agile France 2013)
 
Perche lean nell it
Perche lean nell it Perche lean nell it
Perche lean nell it
 
Lean IT : Pourquoi l informatique a besoin du lean !
Lean IT : Pourquoi l informatique a besoin du lean !Lean IT : Pourquoi l informatique a besoin du lean !
Lean IT : Pourquoi l informatique a besoin du lean !
 
"The myth of Certainty - Is implementation a naughty word?" by Steve Bell
"The myth of Certainty - Is implementation a naughty word?" by Steve Bell"The myth of Certainty - Is implementation a naughty word?" by Steve Bell
"The myth of Certainty - Is implementation a naughty word?" by Steve Bell
 
"Deploying Lean in a bank IT department" by Paul Thysens
"Deploying Lean in a bank IT department" by Paul Thysens"Deploying Lean in a bank IT department" by Paul Thysens
"Deploying Lean in a bank IT department" by Paul Thysens
 
"Make problems visible and users happy" by Catherine Chabiron
"Make problems visible and users happy" by Catherine Chabiron"Make problems visible and users happy" by Catherine Chabiron
"Make problems visible and users happy" by Catherine Chabiron
 
"Kaizen spirit in Design work" by Michael Ballé
"Kaizen spirit in Design work" by Michael Ballé"Kaizen spirit in Design work" by Michael Ballé
"Kaizen spirit in Design work" by Michael Ballé
 
"Our approach to Kaizen" by J Prochazka and M Chmelar
"Our approach to Kaizen" by J Prochazka and M Chmelar "Our approach to Kaizen" by J Prochazka and M Chmelar
"Our approach to Kaizen" by J Prochazka and M Chmelar
 
"Lean IT practices, from theory to application" by Mike Orzen
"Lean IT practices, from theory to application" by Mike Orzen"Lean IT practices, from theory to application" by Mike Orzen
"Lean IT practices, from theory to application" by Mike Orzen
 
Lean IT strategy, lean measurement and organizational design
Lean IT strategy, lean measurement and organizational designLean IT strategy, lean measurement and organizational design
Lean IT strategy, lean measurement and organizational design
 
"Information needs for the lean organization" by Jean Cunningham
"Information needs for the lean organization" by Jean Cunningham"Information needs for the lean organization" by Jean Cunningham
"Information needs for the lean organization" by Jean Cunningham
 
"Lean software development: discovering waste" by Mary Poppendieck
"Lean software development: discovering waste" by Mary Poppendieck"Lean software development: discovering waste" by Mary Poppendieck
"Lean software development: discovering waste" by Mary Poppendieck
 

Recently uploaded

TrustArc Webinar - Unified Trust Center for Privacy, Security, Compliance, an...
TrustArc Webinar - Unified Trust Center for Privacy, Security, Compliance, an...TrustArc Webinar - Unified Trust Center for Privacy, Security, Compliance, an...
TrustArc Webinar - Unified Trust Center for Privacy, Security, Compliance, an...
TrustArc
 
Microsoft BitLocker Bypass Attack Method.pdf
Microsoft BitLocker Bypass Attack Method.pdfMicrosoft BitLocker Bypass Attack Method.pdf
Microsoft BitLocker Bypass Attack Method.pdf
Overkill Security
 
Harnessing Passkeys in the Battle Against AI-Powered Cyber Threats.pptx
Harnessing Passkeys in the Battle Against AI-Powered Cyber Threats.pptxHarnessing Passkeys in the Battle Against AI-Powered Cyber Threats.pptx
Harnessing Passkeys in the Battle Against AI-Powered Cyber Threats.pptx
FIDO Alliance
 
Hyatt driving innovation and exceptional customer experiences with FIDO passw...
Hyatt driving innovation and exceptional customer experiences with FIDO passw...Hyatt driving innovation and exceptional customer experiences with FIDO passw...
Hyatt driving innovation and exceptional customer experiences with FIDO passw...
FIDO Alliance
 

Recently uploaded (20)

Event-Driven Architecture Masterclass: Integrating Distributed Data Stores Ac...
Event-Driven Architecture Masterclass: Integrating Distributed Data Stores Ac...Event-Driven Architecture Masterclass: Integrating Distributed Data Stores Ac...
Event-Driven Architecture Masterclass: Integrating Distributed Data Stores Ac...
 
JavaScript Usage Statistics 2024 - The Ultimate Guide
JavaScript Usage Statistics 2024 - The Ultimate GuideJavaScript Usage Statistics 2024 - The Ultimate Guide
JavaScript Usage Statistics 2024 - The Ultimate Guide
 
Design Guidelines for Passkeys 2024.pptx
Design Guidelines for Passkeys 2024.pptxDesign Guidelines for Passkeys 2024.pptx
Design Guidelines for Passkeys 2024.pptx
 
Top 10 CodeIgniter Development Companies
Top 10 CodeIgniter Development CompaniesTop 10 CodeIgniter Development Companies
Top 10 CodeIgniter Development Companies
 
الأمن السيبراني - ما لا يسع للمستخدم جهله
الأمن السيبراني - ما لا يسع للمستخدم جهلهالأمن السيبراني - ما لا يسع للمستخدم جهله
الأمن السيبراني - ما لا يسع للمستخدم جهله
 
Microsoft CSP Briefing Pre-Engagement - Questionnaire
Microsoft CSP Briefing Pre-Engagement - QuestionnaireMicrosoft CSP Briefing Pre-Engagement - Questionnaire
Microsoft CSP Briefing Pre-Engagement - Questionnaire
 
JohnPollard-hybrid-app-RailsConf2024.pptx
JohnPollard-hybrid-app-RailsConf2024.pptxJohnPollard-hybrid-app-RailsConf2024.pptx
JohnPollard-hybrid-app-RailsConf2024.pptx
 
Event-Driven Architecture Masterclass: Challenges in Stream Processing
Event-Driven Architecture Masterclass: Challenges in Stream ProcessingEvent-Driven Architecture Masterclass: Challenges in Stream Processing
Event-Driven Architecture Masterclass: Challenges in Stream Processing
 
Six Myths about Ontologies: The Basics of Formal Ontology
Six Myths about Ontologies: The Basics of Formal OntologySix Myths about Ontologies: The Basics of Formal Ontology
Six Myths about Ontologies: The Basics of Formal Ontology
 
TrustArc Webinar - Unified Trust Center for Privacy, Security, Compliance, an...
TrustArc Webinar - Unified Trust Center for Privacy, Security, Compliance, an...TrustArc Webinar - Unified Trust Center for Privacy, Security, Compliance, an...
TrustArc Webinar - Unified Trust Center for Privacy, Security, Compliance, an...
 
Generative AI Use Cases and Applications.pdf
Generative AI Use Cases and Applications.pdfGenerative AI Use Cases and Applications.pdf
Generative AI Use Cases and Applications.pdf
 
Microsoft BitLocker Bypass Attack Method.pdf
Microsoft BitLocker Bypass Attack Method.pdfMicrosoft BitLocker Bypass Attack Method.pdf
Microsoft BitLocker Bypass Attack Method.pdf
 
AI in Action: Real World Use Cases by Anitaraj
AI in Action: Real World Use Cases by AnitarajAI in Action: Real World Use Cases by Anitaraj
AI in Action: Real World Use Cases by Anitaraj
 
Vector Search @ sw2con for slideshare.pptx
Vector Search @ sw2con for slideshare.pptxVector Search @ sw2con for slideshare.pptx
Vector Search @ sw2con for slideshare.pptx
 
Design and Development of a Provenance Capture Platform for Data Science
Design and Development of a Provenance Capture Platform for Data ScienceDesign and Development of a Provenance Capture Platform for Data Science
Design and Development of a Provenance Capture Platform for Data Science
 
How to Check GPS Location with a Live Tracker in Pakistan
How to Check GPS Location with a Live Tracker in PakistanHow to Check GPS Location with a Live Tracker in Pakistan
How to Check GPS Location with a Live Tracker in Pakistan
 
Harnessing Passkeys in the Battle Against AI-Powered Cyber Threats.pptx
Harnessing Passkeys in the Battle Against AI-Powered Cyber Threats.pptxHarnessing Passkeys in the Battle Against AI-Powered Cyber Threats.pptx
Harnessing Passkeys in the Battle Against AI-Powered Cyber Threats.pptx
 
Hyatt driving innovation and exceptional customer experiences with FIDO passw...
Hyatt driving innovation and exceptional customer experiences with FIDO passw...Hyatt driving innovation and exceptional customer experiences with FIDO passw...
Hyatt driving innovation and exceptional customer experiences with FIDO passw...
 
2024 May Patch Tuesday
2024 May Patch Tuesday2024 May Patch Tuesday
2024 May Patch Tuesday
 
ERP Contender Series: Acumatica vs. Sage Intacct
ERP Contender Series: Acumatica vs. Sage IntacctERP Contender Series: Acumatica vs. Sage Intacct
ERP Contender Series: Acumatica vs. Sage Intacct
 

Why IT needs Lean by Marie-Pia Ignace