By rule of thumb – Customized SAP implementations are always more expensive than out-of-box. Unfortunately business needs and other circumstances end up pushing for customizationWe have seen clients with 2 or 3 yrs running on SAP and haven’t seen their ROI yetButwhy??
Why is that happening? (previous slide)Creating business case, we set expectations to the business and all eyes are on the projectThe business knows it is costing money after implementation
Whyshouldweimproveit?Thisisthephasewheremost of the expenses take place. Business operation (Runthebusiness) issupported in thisphase of the SAP lifecycle.
Onlywhenthebusinessstartsbeingcharged back every time thebusinesscallsthesupportteam,theystartsolvingtheirownissues, whythereis a FAQ package, whythereis a knowledge base… SELF-SERVICE whereapplicable.Avoid incremental costsrelatedtosupporting/maintainingcustomizedcode, thatresultsfromthespecializedimplementatorsawayfromtheplatform/environmenttheyimplemented.
“Walk the Process” - BackwardsDocument each process stepCollect process data“Inventory”Lead timeValue added timeManual/AutoNon-Value added timeQueue timeUnnecessary manual activitiesAny othercause of process flow disruption
What is the vision of the business, where are they now, where they want to be, how to get there, How to measure if they got there and keeping the momentum .these are the key q. we would like to answer in order to desing a service for AMS. SLA alinged App Support with business goals and objectives without a Clear SLA you don’t know what the business expects from you. Standarize process to deliver value to the business.Which processes are in place in regards to Incident Management, Problem Management, Configuration Management, Change Management. Then which tools are being used (from Excel to automated/integrated product suits). Email? Person to person.Define KPI’s and SLA’s aligned to business needs (i.e. availability by business process/unit
Increasing the ROI of SAP post-implementation
Using Six Sigma to reduce Costs and Boost Performance in SAP Managed Services ] Raul Morales, Application Management Services, Softtek [ CHAVONE JACOBS ASUG INSTALLATION MEMBER MEMBER SINCE: 2003 [ COREY PEARSON[ ALLAN FISHER ASUG INSTALLATION MEMBER ASUG INSTALLATION MEMBER MEMBER SINCE: 2008 MEMBER SINCE: 2008
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