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    Design days case studies Tuija Hirvikoski Design days case studies Tuija Hirvikoski Presentation Transcript

    • (Re)designing regionalpoliciesCase studiesrelevant to theservice andstrategic design inpublic issuesCase Studies and the surveyTuija HirvikoskiLaurea University of AppliedSciencesCo-designed with the ENoLLLiving Lab communityDesign Days 2012
    • Inspiring  crea,vity,  innova,on  and  design  in   regions  and  ci,es     Applying     Living    Labs     thinking
    • (RE)DESIGNING REGIONAL POLICIES, CASE STUDIES/SURVEY RELEVANT TO THE (SERVICE/STRATEGIC) DESIGN IN PUBLIC ISSUESQuestions 1.  which were the triggers to start and develop the project/ methodology 2.  which kind of partnership was involved and at which stage of the process 3.  how were the successful projects / methodologies taken into consideration within public regional policies and to design public innovation as a whole 4.  which major challenges did they contribute to solving and the way forward you envisaged
    • DESIGNING BETTER SERVICES MULTIPLE APPROACH – MULTIPLE ROLESBetter Services designed for Changing rolesthe •  Service provider as a user •  Citizens •  User as a designer •  Firms •  Academia as designer •  etc •  NGOs •  Public organisations •  etc
    • CASE STUDIES RELEVANT TO THE (SERVICE/STRATEGIC) DESIGN IN PUBLIC ISSUES & SURVEY - CONCLUSIONSthe triggers:Needs & problems (with enabling technology and service OPPORTUNITY) •  “real problems of real people”.. can also come from the public or private sector, not just users •  turbulence & crises; •  need to improve customer orientation and PPPOpportunities and strengths: •  Evolving multi-stakeholder collaboration between Academia- Industry-Policy and citizens. Innovativeness and e.g. technological-social innovations and the leveraging power of metropolitan region •  EU –projects, "evangelists and intermediaries”
    • CASE STUDIES RELEVANT TO THE (SERVICE/STRATEGIC) DESIGN IN PUBLIC ISSUES & SURVEY - CONLUSIONSPartners and partnership phase:Partnership is fundamental in every phase – Europe has alwaysrecreated itself based on a citizen centred approach (e.g. Talkoot“Working Party”)Including-  Private foundations-  SMEs-  NGOsUsers are pitotal, BUT it needs the OWNERSHIP of the process(public body, company) to lead to results
    • CASE STUDIES RELEVANT TO THE (SERVICE/STRATEGIC) DESIGN IN PUBLIC ISSUES & SURVEY CONCLUSIONSwithin public regional policies / designing public innovation:Through interdependency, all levels and actors of the ecosystem are in continuous interaction."Death by Pilot is a threat; projects are successful after they have been rolled out as widerimplementations and/or adapted as part of the strategy"Structures,•  such as the Helsinki Innovation Fund, and the city ICT strategy and the New Oulu and Innovation Alliance;•  Experimental facilities,the City of Barcelona by applying a Living Lab thinking has led to a renewal of cultural industrywith job creation•  Innovation rings bridge the gap between NREN and commercial networks•  Changed regional policies towards the Digital literacy & universal access and learning to innovate with new employment and social policies •  Seniors a new age group ready to help society!In Lisbon citizen behaviour transformation (30% reduce in energy consumption); cluster ofSMEs into the international market;Manchester: stimulating growth in the time of crises
    • CASE STUDIES RELEVANT TO THE (SERVICE/STRATEGIC) DESIGN IN PUBLIC ISSUES & SURVEY - CONCLUSIONSA) addressing major challenges, B) the way forward A) Have been addressing the Grand challenges e.g. ageing, energy,inclusion, security and safety. There must be constant on-going work tosolve them. You should not expect one project to solve the whole issue.B) Calls for a cross-sectoral approach, engagement of all the players frommicro to the most macro level including internationalisation, enhancedorchestration and policy tools for better success in the future, includinginfra to share content and create solutions. - “pragmatic, concrete projects which create ENABLERS: interfaces, service concepts, formats which can multiply and scale”
    • CASE STUDIESIn order to learn more find, The Helsinki Living Labs•  Smart Cities & Sustainability •  Forum Virium Helsinki (slides and video): •  The Arabianranta suburb and the Helsinkihttp://www.openlivinglabs.eu/news/smart-cities-and-sustainability-city-living-lab Innovation fund •  Energising Urban Societies•  Living Labs go Really Local (Mechelen event slides): •  The Laurea UAS as regional player: e.g. Uusimaahttp://www.openlivinglabs.eu/news/highlights-user-driven-open-innovation-ecosystems-go-really-local-conference Innovation Strategy, Saterisk, E2C, Caring TV/ The New Oulu and Oulu Innovation Alliance, •  The Oulu Avaus, The Patio digital platform, The City of Barcelona as a LivingLab The Lisbon Smart City strategy The City of Manchester Friesland – the Consciousness Academia approach
    • WARMEST THANKS TO THE FRIENDS WHO CONTRIBUTED THIS PRESENTATION,•  Deputy Mayor Sinikka Salo•  Riikka Hirvasniemi•  Anna Kivilehto, ENoLL•  Professor Alvaro de Oliveira•  Dave Carter•  Artur Serra•  Markku Markkula•  Pentti Launonen•  Jarmo Eskelinen, ENoLL President•  Paula Lehto•  Anne Äyväri•  Jyri Suomela
    • Helsinki Smart City Showcase http://vimeo.com/16424693FVH; Innovation Fund, projects… HELSINKI LIVING LABS LAUREA UNIVERSITY OF APPLIED SCIENCES ENERGISING URBAN SOCIETIES
    • Focus AreasSmart City Innovative Procurements Innovation CommunitiesWellbeing Growth CoachingNew Forms of MediaExpected:Environment & Sustainability
    • Focus Areas Smart City Innovative Procurements Innovation Communities“the challenges were•  in wellbeing cases new solutions to support personal responsibility for Wellbeing wellbeing, Growth Coaching•  in Open Data case the need to provide citizens with better and wider selection of digital services,•  New Forms of Media of providing participation channels for in Stadi.TV case the challenge the people” Expected: Environment & Sustainability
    • Open CitiesData.opencities.net – a data catalogue summing up the sources of open data inEurope•  Boosting innovation by opening up and utilizing public data sources•  Open Cities App Challenge as well as  national app challenges•  opencities.net Kuva: HKI kuvapankki / Seppo Laakso
    • Open CitiesData.opencities.net – a data catalogue summing up the sources of open data inEurope “The successful projects have rolled out for wider adaptation; examples Boosting innovation by opening up and• include the Digital Health card, HealthStand, the Helsinki Region Infoshare utilizing public data sources open data clearing house method has been built in the City of Helsinki ICT strategy, which recognises an open approach to digital service•  Open Cities App Challenge as well as  development as one of the main pillars of the strategy national app challenges•  opencities.net Kuva: HKI kuvapankki / Seppo Laakso
    • New Forms Urban media screens of Media “the Stadi.TV case has been built into the communications strategy of the city ofStadi.TV, Helsinki, to supportthe voice of transparencyHelsinki people Workshops and education on media production
    • New Forms Urban media screens of MediaStadi.TV,the voice ofHelsinki people Workshops and education on media production
    • SATERISK Is tracking generating risks? The unregulated use of tracking is generating risks. We need to know what are the risks and needs in legislation and in tracking equipment to keep anyone safe. EU:s new satellite tracking system Galileo will be operative in 2013. Now is the last change to evaluate the risks and needs if we want to have an guidance to future legislation and equipments. P RO JEC T The project will produce PAR TN ER S following deliverables to support the R&D of the part S a te llite s ys tem s N e tw or k ope ra to rs G P S- a nd G a lile o IG D ( In fo rm ation M app ing s oftw are r ec eive r G athe ring D ev ic es ) GPS m an ufac tu rer N atio na l leg islation G alileo taking companies: E U- legis lation E U- dire ctive s an d U se r se gm en t no rm s F as tr ax L td -a comprehensive risk B ilatera l a gre em en ts be tw ee n states E A DS T rev o c o y R o u teP C Inter nationa l E AD S P o rta lif y o y ag ree m ents assessment UM L o o m is ( m o n ey t ran s p o rt) U n iv ersity o f L a p la n d p o lice D at a P r o tec tio n Om buds ma n F ico ra C u st o m s H altik -a report of new features needed from future satellite navigation systems -a report of new features Some top of the line companies are taking part, needed from tracking orincluding EADS, Portalify, RoutePC and Trevoc.From the public authorities Ficora, MINTC mapping equipment(ministery of transport and communication) and -a proposal of regulatoryCustoms are taking part to the project .University of changesLapland is the research partner in legal issues. Saterisk-project secured in November 2008 funding from Tekes Security/aerospace-program. Project will last 2½ years. Laurea University of Applied sciences, University of Lapland Jouni Viitanen & Jussi Ojala
    • SATERISK Is tracking generating risks? The unregulated use of tracking is generating risks. We need to know what are the risks and needs in legislation and in tracking equipment to keep anyone safe. EU:s new satellite tracking system Galileo will be Nunamaker: »real problems of real people » operative in 2013. Now is the last change to evaluate the risks and needs if we want to have an guidance to future legislation and equipments. with transparency empowering citizens with No Big Brother feeling whilst the surveillance technology is increasing at the same time P RO JEC T The project will produce PAR TN ER S following deliverables to support the R&D of the part S a te llite s ys tem s N e tw or k ope ra to rs G P S- a nd G a lile o IG D ( In fo rm ation M app ing s oftw are r ec eive r G athe ring D ev ic es ) GPS m an ufac tu rer N atio na l leg islation G alileo taking companies: E U- legis lation E U- dire ctive s an d U se r se gm en t no rm s F as tr ax L td -a comprehensive risk B ilatera l a gre em en ts be tw ee n states E A DS T rev o c o y R o u teP C Inter nationa l E AD S P o rta lif y o y ag ree m ents assessment UM L o o m is ( m o n ey t ran s p o rt) U n iv ersity o f L a p la n d p o lice D at a P r o tec tio n Om buds ma n F ico ra C u st o m s H altik -a report of new features needed from future satellite National authorities Finnish Customs, Police navigation systems -a report of new features Some top of the line companies are taking part, needed from tracking orincluding EADS, Portalify, RoutePC and Trevoc.From the public authorities Ficora, MINTC mapping equipment(ministery of transport and communication) and -a proposal of regulatoryCustoms are taking part to the project .University of changesLapland is the research partner in legal issues. http://www.laurea.fi/fi/tutkimus_ja_kehitys/julkaisut/tutkijoille/Documents/ SATERISK_Rajamaki%20et%20al.pdf Saterisk-project secured in November 2008 funding from Tekes Security/aerospace-program. Project will last 2½ years. Laurea University of Applied sciences, University of Lapland Jouni Viitanen & Jussi Ojala
    • ENERGISING URBAN ECOSYSTEMS EUE•  It is argued that the built environment lays the core foundation for the activities and competitiveness of any and all societies. It provides the scene and setting for human interaction and offers the necessary framework for economic activities (infra-structures, market place, product and service development platforms and places for interaction). In this context, it is broadly recognized that urban development (construction of urban infrastructures, buildings and networks) and urban life styles (urban activities and processes as well as patterns of city living) are seen as the main contributors to global environmental impact. Consequently, it is the 21st century urban ecosystems will be the future argued that test-beds, living laboratories and co-creation platforms for addressing the joint, global development challenges. Accordingly, it is argued that the future urban ecosystems must undergo a facilitated transformation process in accordance with the principles of sustainable development. http://www.rym.fi/tutkimusohjelmat/energizingsociety/
    • Regional Innovation Ecosystem Aalto University Campus 2020 Nokia Young entrepreneurial mindset EUE partnership Tapiola Rovio The research consortium has developed its research agenda through far-reaching, collaborative and Garden City multidisciplinary research work done jointly by companies, universities and research centres. It has advanced from open agenda negotiations into a closed consortium that though has connections to other, parallel research and development programs. EUE acts as a seed for these other initiatives. within public regional policies and to design public innovation EUE is built on progressive visions and key notions on the development of future urban ecosystems, which will enable proactive and effective planning, designing and management of ecologically sustainable,Aalto University digitalized and innovative living environments with respect to local site conditions, values and culture. The future urban ecosystems are seen as core platforms for mutually complementing innovation activities and processes, which can develop regional competitiveness and pioneering competencies for complementary EIT ICT Lab product/solution development in the global markets.According to the plans, by 2020, there will be new investments of 4-5 billion €:metro, tunnel construction of ring road, other infra, housing, office and businessbuildings, public services, university buildings, sports and cultural facilities…
    • Regional Innovation Ecosystem Aalto University Campus 2020 Nokia Young entrepreneurial mindset Tapiola Rovio Garden CityAalto University EIT ICT LabAccording to the plans, by 2020, there will be new investments of 4-5 billion €:metro, tunnel construction of ring road, other infra, housing, office and businessbuildings, public services, university buildings, sports and cultural facilities…
    • Municipal reform ’The New Oulu’ The Avaus project – Wellness Services in the Future the Patio platform When the New Oulu (Haukipudas, Kiiminki, Oulu, Oulunsalo and Yli-Ii), comes into existence on January 1st 2013, will Oulu be the fifth largest city in Finland measured by the number of inhabitants. The Oulu Innovation Alliance,
    • THE OULU INNOVATION ALLIANCE & THE PATIO PLATFORM•  The Innovation Alliance The shared Innovation platform: Patio http://www.businessoulu.com/en/operating- http://www.patiolla.fi/en/general environment/network/innovation-alliance.html •  Test user forum PATIO gives you an•  The Oulu Innovation Alliance is a strategic alliance formed between the opportunity to participate in the development of products and services. City of Oulu, University of Oulu, Oulu University of Applied Sciences, VTT PATIO is open for everyone and it is Technical Research Centre of Finland the worlds first combination of a Citizens Forum and Living Lab and Technopolis in 2009. The purpose of the alliance is to carry on Oulus activities..” long tradition in co-operation between education and research institutes, companies and the public sector. Oulu’s high-tech image was built on this co-operation in the 1980s.
    • Avaus  –Wellness  Services  in  the  Future       Mr  Keijo  Koski            Accountable  Director            keijo.koski@ouka.fi        +35844  703  4160       Ms  Minna  Angeria              Project  Manager              minna.angeria@ouka.fi            +35844  703  4555              www.ouka.fi/avaus  (prosedures,  abstract  in  english  and   swedish)  19/06/12     Project  Manager  Minna  Angeria  
    • Avaus  –Wellness  Services  in  the  Future  the  triggers        •  Turbulence  in  opera,ve  environment:  legisla,on,  Na,onal  governmental   plans,  New  Oulu,  Ageing  Society,  need  for  cross-­‐sectoral  collabora,on  and   Mr  Keijo  Koski     co-­‐design  of  services,            Accountable  Director            keijo.koski@ouka.fi  •  Transforma,on  from  organisa,on  driven  service  development  towards   customer  orienta,on        +35844  703  4160      •  Be]er  results  with  increased  pa,ent  responsibility  in  the  care  process  and   Ms  Minna  Angeria     improved  self-­‐care..              Project  Manager    •  Challenges  related  to  the  Personal  Health  Record  systems                minna.angeria@ouka.fi  •  Need  to  improve  Public  Private    partnership.    555            +35844  703  4•  Good  reputa,on  as  an  innovator,  interna,onal  connec,ons,    and  good     collabora,on    with  research  ins,tu,ons  and  HEIs   in  english  and        www.ouka.fi/avaus  (prosedures,  abstract     swedish)   19/06/12     Project  Manager  Minna  Angeria  
    • Avaus  –  Wellness  Services  in  the   Future  Themes  :    Customer-­‐oriented  services  with  suppor,ng   technological  solu,ons     •  senior  ci,zens   •  children  and  adolescents   •  ci,zens  of  working  age  Regional  innova,on  environment   •  new  working  model     •  working  methods   •  large  network   •  commitment       Oulun  kaupunki    |    Sosiaali-­‐  ja  19/06/12   terveysministeriö    |    Tekes    |    PPSHP    
    •                            Key  elements  •  customer-­‐orienta,on  •  freedom  of  choice  •  ”  individual  responsibility”  •  op,ons  (mul,-­‐channel  procedures,  welfare-­‐fix)  •  mobility  of  informa,on  and  money.  •  par,cipa,on  in  the  development  of  services  (clients,   professionals,  organisa,ons,  companies,  educa,onal   ins,tu,ons,  research  ins,tu,ons,  volunteers,  developer   clients)  •  mobile  services  (mobile  units,  other  technological   opportuni,es)   Oulun  kaupunki    |    Sosiaali-­‐  ja  19/06/12   terveysministeriö    |    Tekes    |    PPSHP    
    • •  To  ensure  con,nuity  of  ci,zen-­‐oriented  development  processes,   the  project  shall  determine  ground  rules  for  open  innova6on   environment.    •  The  project  par,cipants  and  other  stakeholders  will  be  provided   with  workshops  and  other  forums  for  defining  the  goal  state.      •  Separate  clarifica,ons  will  be  produced  for  the  development   themes  to  be  specified  on  a  later  phase.      •  The  service  reform  requires  also  an  amendment  of  legisla,on.      •  With  the  defini,on  of  the  goal  state,  modifica,on  needs  will  be   introduced  and  necessary  contribu,ons  passed  on.     Oulun  kaupunki    |    Sosiaali-­‐  ja  19/06/12   terveysministeriö    |    Tekes    |    PPSHP    
    • •  To  ensure  con,nuity  of  ci,zen-­‐oriented  development  processes,   the  project  shall  determine  ground  rules  for  open  innova6on   environment.    •  The  project  par,cipants  and  other  stakeholders  will  be  provided   with  workshops  and  other  forums  for  defining  the  goal  state.      •  Separate  clarifica,ons  will  be  produced  for  the  development   themes  to  be  specified  on  a  later  phase.    Co-­‐opera,on  and  learning  process    •  The  service  reform  requires  also  an  amendment  of  legisla,on.      •  With  the  defini,on  of  the  goal  state,  modifica,on  needs  will  be   introduced  and  necessary  contribu,ons  passed  on.     Oulun  kaupunki    |    Sosiaali-­‐  ja  19/06/12   terveysministeriö    |    Tekes    |    PPSHP    
    •                Other  coopera,on  partners  •  City  of  Oulu  (wellness  services,  culture  services,  Business  Oulu,  informa,on  management)  •  PPSHP  (Northern  Ostrobothnia  Hospital  District),  area  of  special  responsibili,es  (5   hospital  districts)  •  through  the  Northern  Finland  Regional  Steering  Group  (rest  of  North  Finland)  •  Ministry  of  Social  Affairs  and  Health,  Tekes  (Finnish  Funding  Agency  for  Technology  and   Innova,on),  Sitra  (Finnish  Innova,on  Fund),  Associa,on  of  Finnish  Local  and  Regional   Authori,es      •  CHT  (Centre  for  Health  and  technology),  CIE  (Centre  for  Internet  Excellence),  Oulu   Wellness  Ins,tute  •  Oulu  University  of  Applied  Sciences,  University  of  Oulu,  Na,onal  Ins,tute  for  Health  and   Welfare  •  Companies,  private  and  public  service  providers,  technology  businesses  •  SOSTE  (Finnish  Society  for  Social  and  Health)    •  Sparring  municipali,es,  Tampere,  Kuopio,  Greater  Helsinki,  South  Karelia  Social  and   Health  Care  District  (EKSOTE)  •  End-­‐users,  Oulu  residents,  developer  customers     Oulun  kaupunki    |    Sosiaali-­‐  ja  19/06/12   terveysministeriö    |    Tekes    |    PPSHP    
    • Defini,on  Phase  Determining  vision  and  goal  state        During  the  defini,on  phase,  a  vision  and  goal  state  will  be   created  of  the  reform  of  social  welfare  and  healthcare   services  in  the  future.  The  vision  will  be  created  in   coopera,on  with  an  extensive  network  of  actors.  Also  the   residents  will  be  involved  in  the  development  procedure.      Evalua6on  and  tes6ng        During  the  defini,on  phase,  so-­‐called  sparring  municipali,es   will  be  invited  to  cooperate  in  tes,ng  and  trying  out  the   visions  and  plans.  The  defini,on  phase  will  be  implemented   in  coopera,on  with  the  Ministry  of  Social  Affairs  and  Health   and  Tekes,  the  Finnish  Funding  Agency  for  Technology  and   Innova,on.  Na,onal  coopera,on  will  be  supervised  by  a   na,onal  steering  commi]ee.     Oulun  kaupunki    |    Sosiaali-­‐  ja  19/06/12   terveysministeriö    |    Tekes    |    PPSHP    
    • Public Procurement for innovation market pullEast of England pre-commercial procurement for health careinnovationsq  May 2009: first pre-commercial procurement of an innovative process, material,device, product or service to help meet current health priorities in the region;q ERDF funded initiative: Up to £100,000 was awarded for winning tenders in a firstphase with the potential of further financial assistance to develop and evaluateprojects in a second phase.q The aim is to provide procurement opportunities for innovative health carebusinesses and bring the benefits of new innovations and technologies to patients.RAPIDE ERDF Fast Track Network of 12 regions from across the EUExploring how the public sector can influence innovationq Lead by the Regional Development Agency of South West England (UK),between 2008-2010 selection and adaptation of: 1. Innovation Voucher Schemes 2. Pre-Commercial Procurement projects (PCP) 3. Business Angel Networks 4. Assessment tool for start-ups in incubators 5. Pitching tool (media-based) to bring innovators to investors « The public sector constitutes an enormous market accounting up to 16% of GDP…public procurement is potentially one of the most powerful levers for effecting behavioural change amongst its private sector suppliers » Kevin Morgan 2010 33
    • THE NEXT STEPSLIVING LABS SUMMER SCHOOL IN HELSINKI HTTP://WWW.LAUREA.FI/EN/IIIENOLLSS IDEALL Designers and Living Labs working together for user-centred innovation Supported by EU
    • IDeALL Designers and Living Labs working together for user-centered innovation Designers WP5 Living Labs Design for All Cité du Design Design For All Foundation ENoLL COPIL 1 Launching WP1 CONNECT AND CREATE A COMMON NETWORK ESoCE-NETY1 Common Platform COPIL 2 Plateform TION COORDINA WP2 WP 3 SHARE, COMPARE AND EXPERIMENT WITH BOTH COPIL 3 DEVELOP INTERDISCIPLINARY PRIVATE COMPANIES AND Methodologies METHODOLOGIES LOCAL COMMUNITIES Cité du Design All partners COPIL 4 Methodologies + Best practices ExperimentationY2 WP4 DISSEMINATE All partners COPIL 5 TRAINING – EVENTS – NETWORKS – CONFERENCES - EXHIBITIONS Dissemination Stable European Network for User-Centred Innovation DESIGNERS – LIVING LABS – COMPANIES – CITIES – UNIVERSITIES – DECISION MAKERS …
    • Tide the knot! Perseverance! “Sisu”!“I will run through the brick wall”“If needed, I will stand on my head” I wish you a creative workshop! Tuija.hirvikoski@laurea.fi http://www.sagerountree.com/sagetree/sagetree/Newsletter/February09.html