System Center 2012 Orchestrator R2 - Enterprise IT Automation

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System Center 2012 Orchestrator R2 - Enterprise IT Automation

System Center 2012 Orchestrator R2 - Enterprise IT Automation

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  • 1. System Center 2012 R2 Orchestrator Portland User Group April 10th 2014 Identity Management | Data Protection | Extended Enterprise © 2014 Edgile, Inc. – All Rights Reserved
  • 2. © 2013 Edgile, Inc. – All Rights Reserved Enterprise Automation
  • 3. © 2013 Edgile, Inc. – All Rights Reserved System Center 2012 – Cloud OS Azure Integration Pack
  • 4. © 2013 Edgile, Inc. – All Rights Reserved Deploy Services Automatically
  • 5. © 2013 Edgile, Inc. – All Rights Reserved Automating Self-Service User requests Provisioning Release management Rapid change Customers face resource and management challenges with too many manual processes and efforts Application Deployments SLA adherence Capacity management Manual tasks Batch scripts Patch remediation Automating self-service results in lower management overhead and focused scarce resources Reduce manual admin efforts for routine tasks Decrease in errors and rework Empower application owners to deploy applications and services consistently and reliably Give users fast and easy access to services
  • 6. © 2013 Edgile, Inc. – All Rights Reserved Orchestrator Overview
  • 7. © 2013 Edgile, Inc. – All Rights Reserved Automation Concepts
  • 8. © 2013 Edgile, Inc. – All Rights Reserved Tiny Demo 8
  • 9. © 2013 Edgile, Inc. – All Rights Reserved Process automation Service Delivery and Automation Architecture Integration Orchestrator Automation
  • 10. © 2013 Edgile, Inc. – All Rights Reserved Automation Best Practice Planning 10 Develop a Runbook Automation Wish List • Which processes are the most time-consuming? • Where are service levels suffering the most? • Which problems recur most frequently? • Which are most expensive for the company? • Which process failures are visible to everyone?
  • 11. © 2013 Edgile, Inc. – All Rights Reserved Automation Best Practice Planning 11 Identify Best Candidate Processes for Runbook Automation • Is Orchestrator the right tool for this task? • Is it technically feasible? • Development cost and effort? • Time to recoup investment • What ports and permissions will this use? • Closing the loop with ITSM integration
  • 12. © 2013 Edgile, Inc. – All Rights Reserved Automation Reality Funnel 12 Identify Best Candidate Processes for Runbook Automation Best candidates for runbook automation Recovery Tasks Incident Remediation User Provisioning
  • 13. © 2013 Edgile, Inc. – All Rights Reserved Scenario 1 – Basic Task Automation 13 Automate “Manual” Tasks Occurs 1 time every month Takes about 20 minutes to complete Estimate: 1 week to build Runbook 20 minutes x 12 months = 4 hours per year 40 hours / 4 hours = 10 years ROI
  • 14. © 2013 Edgile, Inc. – All Rights Reserved Scenario 2 – Incident Remediation 14 Automate “Service Stopped” Alerts 1 Alert Every Day 1st line Help Desk receives and forward (5 mins) 2nd line remediates and fixes (15 mins) Estimate: 1 week to build Runbook 20 minutes x 365 days = 121 hours per year 40 hours / 20 minutes = 120 days = 4 months ROI
  • 15. © 2013 Edgile, Inc. – All Rights Reserved Remember – You Can Make it Worse! 15