2. Definition
A graphical representation of collected information
A statistical quality control tool used in monitoring
the variations in the characteristics of a product or
service
One of the Seven Basic Tools of Quality
3. Also known as Shewhart charts or Process
behavior charts
First described by Walter A. Shewhart
Purpose- To determine if a manufacturing or
business process is in a state of statistical control
Used to study how a process changes over time
4. Consists of...
A central line for the average
An upper line for the upper control limit (UPC)
A lower line for the lower control limit (LPC)
5. Comparison of current data to these lines provides
details about whether the process variation is:-
Consistent (in control)
or
Unpredictable (out of control)
6. How to draw?
Points representing a statistic or data is taken from
the process at different times
The mean of this statistic using all the samples is
calculated
A centre line is drawn at the value of the mean of
the statistic
7. Standard error of the statistic is calculated using
all the samples
Upper and lower control limits are drawn typically
at 3 standard errors from the centre line
8. If all data points are within the control limits, the
process is said to be ‘in control‘
If data points fall outside the control limits, the
process is said to be out of control
13. Advantages...
Determines whether the process is in control or not
Monitor process variation over time
Detects unusual variations taking place in a time
14. Differentiate between special cause and common
cause variation
Assess effectiveness of change
Communicate process performance
Ensures product quality level
16. Conclusion
An understanding of statistical quality control and
variation is essential for an effective assessment
process
Statistical tools like control charts are especially
helpful in comparing performance with historical
patterns and assessing variation and stability