Benefits: Higher debt recovery ratio Focus resources on exceptional debts Ease of debt collection outsourcing A lot of automation Small efforts for loyal debtors Collect debts earlier

1. Ultimus BPM for
Debt Management
Mihails Galuška
Nexum Insurance Technologies
mihails.galuska@nexum.lv
+371 29137360

2. Fact view Process view
Goal – collect information, core Goal – excellent customer &
business operations with accounts, internal service, fast and
products, HR, contracts accurate operations, control
HR system, Accounts,
Transactions, Contracts,
Document storage
Partner integration Task automation
Fast communications
Operational control
Error-free operations

3. Debt collection
Automated reminders Automated deadline
Benefits: no human interaction to control at each step
prepare and send them
Debt information comes directly
from accountancy
Benefits: Debt collection Classification according to predefined
starts immediately business rules
Benefits: focus on the most
promising and important debts,
optimized workload

4. Customer-Product patterns
Product First reminder Call Contract Pass to external Write-off
break collector
Loan secured +5 days, +10 days, customer +60 days, +90 days, +720 days,
with income automatically manager lawyer automatically accountant
>2000 LTL >2000 LTL >2000 LTL >2000 LTL >2000 LTL
Loan against +10 days, +15 days, customer +60 days, +90 days, +360 days,
surety automatically manager lawyer automatically accountant
>2000 LTL >2000 LTL >2000 LTL >2000 LTL >500 LTL
Real estate +2 days, +10 days, customer +30 days, +45 days, <auction
loan automatically manager lawyer automatically process>
>5000 LTL >5000 LTL >5000 LTL >5000 LTL
Loan up to +5 days, +7 days, customer +15 days, +30 days, +360 days,
3000 kroons automatically manager lawyer automatically accountant
>150 LTL >500 LTL >500 LTL >500 LTL >500 LTL

5. Outsourced debt collection
Creditor Legal services
Debt collector provider
Debtor

6. Smart process routing
Weighted groups
30%
70%
Persons or groups
Relative job
functions
Job functions
Queues

7. User view - individual task lists
• Real-time task lists - no reporting overhead
• Prioritized active, completed, overdue, urgent tasks,
• Outlook, browser or other application
• Shared Inboxes

8. operator

10. Business rules
• Debt sizing, classification and prioritization
• Debt with/without loan security
• Schedule for reminder letters
• Roles and task completion time
• Employee cost rates

11. Customer&user view - automated reminder letters
• Different media – e-mail, fax, post mail, SMS
• Automated generation and distribution using message templates
• Always sent on-time
• To be used for 80% of debts
• No human power required!

12. Process bottlenecks and performance

13. Measure efficiency of debt collection
◊ Recovery rate,
◊ Older than X days...
◊ # of bad debts

14. Single application for all processes

15. Process changes
15

16. Architecture (SOA)
Core business functions: Process context:
ERP system Ultimus BPM
Core business
information
Alerts and notifications: Centralized document storage:
E-mail service Microsoft Sharepoint