ITIL For those who don't have the Time
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ITIL for those who don't have time presentation by Alex D Paul, Director (ITSM), ManageEngine
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ITIL For those who don't have the Time
- 1. ITIL For Those Who Don’t Have The Time Alex D Paul Product Manager
- 2. ITIL – A Quick Backgrounder
- 3. ITIL – Collective Knowledge
- 4. ITIL Modules Blue Book Red Book
- 6. Incident Management Incident is a disruption in the normal service The goal of Incident Management is to restore normal services as soon as possible with resolution and recovery.
- 7. Incident Management - Example
- 8. Incident Management Workflow Tuesday, January 8, 2008
- 9. Problem Management Eliminate The Root Cause
- 10. Problem Management The goal of Problem Management is to find the root cause of incidents and reduce the impact on business. It is a proactive approach that prevents recurrence of incidents.
- 12. Problem Management Workflow Tuesday, January 8, 2008
- 14. Change Management The goal of Change Management is to control and manage approved changes with accepted risk.
- 15. Change Management Workflow Tuesday, January 8, 2008
- 16. CMDB CMDB – Critical Servers –top down approach Map services to assets and people using it Cover points of failure
- 17. What People think about ITIL Complicated Not for SMBs Expensive But Common Sense is made expensive
- 18. After Training - Where Do I Start? ITIL V3 ITIL V2 Too much of information Pink Elephant Certification Pink Elephant Certification ISO 20000 ITIL software products ITIL Process consultants
- 19. ITIL Process and Software Mostly, this is the part where you get robbed
- 20. Complex Software
- 21. ITIL Versions – What is right for me?
- 22. ITIL V3 ITIL V3 gets more focus on BSM Core Modules
- 23. How ITIL V3 relates to V2
- 24. Take a minute to think Why is ITIL software so expensive. What are my options?
- 25. Get Your Answers Run a comparison and get your own answers
- 26. Get The Complete Picture
- 27. ServiceDesk Plus and ITIL ServiceDesk Plus comes with ITIL ready framework Incident Management Problem Management Change Management CMDB No Expensive Consultants Required
- 28. Thank You
Editor's Notes
- Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
- Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
- Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
- Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
- Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
- Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
- Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
- Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?
- Most of ITIL is really common sense.What is the goal of Incident Management?What is the goal of Problem Mgmt?Change Management?Configuration Management?