SlideShare a Scribd company logo

ITIL For SMBs

•Download as PPT, PDF•
•
ManageEngine
ManageEngine

ITIL for SMBs presented by Alex D Paul in InnoTech show, San Antonio, United States

TechnologyBusiness
1 of 26
ITIL for SMBs Alex D Paul Director, ManageEngine
Agenda
About ME ,[object Object],[object Object],[object Object],[object Object],[object Object]
ITIL – A Quick Backgrounder
ITIL – Collective Knowledge
ITIL V2 Modules Red Book Blue Book
ITIL V3 Core Modules
How ITIL V3 relates to V2
Example : Change Management
Change Management
Change Management ,[object Object]
Change Mgmt Process
Change Management Workflow Tuesday, January 8, 2008
What SMBs think about ITIL Complicated Not for SMBs Expensive
Why is ITIL so complicated Detailed books and complicated process Expensive Consulting Expensive Tools
[object Object],[object Object]
#1 If IT Ain’t Broke Don’t Fix It ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
# 2 By The Spirit Not By The Book I have to implement at least 2 or 3 ITIL process ,[object Object],[object Object],[object Object],After-Certification-do-something Syndrome
#3 Complicated Does Not Mean Sophisticated ,[object Object],[object Object],[object Object],ITIL, federated CMDB, ITIL V3, BSM, IPAM, ITAM, Blah blah blah He knows everything, he can help me implement ITIL
# 4 Fail Fast & Change Course ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Knowing is not Doing ,[object Object],[object Object],I read a lot about swimming I know to swim
# 5 Pick The Right People ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
# 6 Team’s Project, not yours ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
# 7 The Main Thing ,[object Object],[object Object],[object Object]
Summary ,[object Object],[object Object],[object Object],[object Object]
From The Battle Front ,[object Object],[object Object],[object Object]

Recommended

IT Management Toolkit - ITIL Is Not Enough
IT Management Toolkit - ITIL Is Not EnoughIT Management Toolkit - ITIL Is Not Enough
IT Management Toolkit - ITIL Is Not EnoughAhmed Al-Hadidi
 
Tackling ITIL Implementation Challenges
Tackling ITIL Implementation ChallengesTackling ITIL Implementation Challenges
Tackling ITIL Implementation ChallengesMohamed Zohair
 
Tackling ITIL Implementation Challenges
Tackling ITIL Implementation ChallengesTackling ITIL Implementation Challenges
Tackling ITIL Implementation ChallengesMohamed Zohair
 
ITIL Foundation card Game
ITIL Foundation card GameITIL Foundation card Game
ITIL Foundation card GameMohamed Zohair
 
How to select A good itsm tool
How to select A good itsm toolHow to select A good itsm tool
How to select A good itsm toolMohamed Zohair
 
(ONLINE) ITIL Indonesia Community – Meetup “Modern IT Service Management Tran...
(ONLINE) ITIL Indonesia Community – Meetup “Modern IT Service Management Tran...(ONLINE) ITIL Indonesia Community – Meetup “Modern IT Service Management Tran...
(ONLINE) ITIL Indonesia Community – Meetup “Modern IT Service Management Tran...ITIL Indonesia
 
Itsmf india presentation issues in implementing itil ver 1
Itsmf india presentation issues in implementing itil ver 1Itsmf india presentation issues in implementing itil ver 1
Itsmf india presentation issues in implementing itil ver 1Habeeb Mahaboob
 
Dit yvol5iss22
Dit yvol5iss22Dit yvol5iss22
Dit yvol5iss22Rick Lemieux
 

Recommended

IT Management Toolkit - ITIL Is Not Enough
IT Management Toolkit - ITIL Is Not EnoughIT Management Toolkit - ITIL Is Not Enough
IT Management Toolkit - ITIL Is Not EnoughAhmed Al-Hadidi
 
Tackling ITIL Implementation Challenges
Tackling ITIL Implementation ChallengesTackling ITIL Implementation Challenges
Tackling ITIL Implementation ChallengesMohamed Zohair
 
Tackling ITIL Implementation Challenges
Tackling ITIL Implementation ChallengesTackling ITIL Implementation Challenges
Tackling ITIL Implementation ChallengesMohamed Zohair
 
ITIL Foundation card Game
ITIL Foundation card GameITIL Foundation card Game
ITIL Foundation card GameMohamed Zohair
 
How to select A good itsm tool
How to select A good itsm toolHow to select A good itsm tool
How to select A good itsm toolMohamed Zohair
 
(ONLINE) ITIL Indonesia Community – Meetup “Modern IT Service Management Tran...
(ONLINE) ITIL Indonesia Community – Meetup “Modern IT Service Management Tran...(ONLINE) ITIL Indonesia Community – Meetup “Modern IT Service Management Tran...
(ONLINE) ITIL Indonesia Community – Meetup “Modern IT Service Management Tran...ITIL Indonesia
 
Itsmf india presentation issues in implementing itil ver 1
Itsmf india presentation issues in implementing itil ver 1Itsmf india presentation issues in implementing itil ver 1
Itsmf india presentation issues in implementing itil ver 1Habeeb Mahaboob
 
Dit yvol5iss22
Dit yvol5iss22Dit yvol5iss22
Dit yvol5iss22Rick Lemieux
 
(ONLINE) ITIL Indonesia Community - Sinergi ITSM dan Enterprise Architecture
(ONLINE) ITIL Indonesia Community - Sinergi ITSM dan Enterprise Architecture(ONLINE) ITIL Indonesia Community - Sinergi ITSM dan Enterprise Architecture
(ONLINE) ITIL Indonesia Community - Sinergi ITSM dan Enterprise ArchitectureITIL Indonesia
 
ITIL Challenges With Implementation
ITIL Challenges With ImplementationITIL Challenges With Implementation
ITIL Challenges With ImplementationAcend Corporate Learning
 
Agile your ITIL
Agile your ITILAgile your ITIL
Agile your ITILClaire Agutter
 
ADD: New itil implementation approach
ADD: New itil implementation approachADD: New itil implementation approach
ADD: New itil implementation approachMohamed Zohair
 
Co5bit
Co5bitCo5bit
Co5bitAnne Starr
 
Road Map - ITIL Implemetation
Road Map - ITIL ImplemetationRoad Map - ITIL Implemetation
Road Map - ITIL ImplemetationFernando Palma
 
Practical Use Case for Lean IT Kaizen
Practical Use Case for Lean IT KaizenPractical Use Case for Lean IT Kaizen
Practical Use Case for Lean IT KaizenLean IT Association
 
Itil implementation lessons learned
Itil implementation lessons learnedItil implementation lessons learned
Itil implementation lessons learnedsamarato
 
Cobit, itil and cmmi - a tutorial
Cobit, itil and cmmi - a tutorialCobit, itil and cmmi - a tutorial
Cobit, itil and cmmi - a tutorialseveman
 
IT - Business Alignment
IT - Business AlignmentIT - Business Alignment
IT - Business AlignmentBP Gurus
 
What Itil V3 Doesn’T Say About Organisational Structure
What Itil V3 Doesn’T Say About Organisational StructureWhat Itil V3 Doesn’T Say About Organisational Structure
What Itil V3 Doesn’T Say About Organisational StructurePatrick Keogh
 
What is ITIL®? - A Complete Careers Guide
What is ITIL®? - A Complete Careers GuideWhat is ITIL®? - A Complete Careers Guide
What is ITIL®? - A Complete Careers GuideKnowledge Train
 
IT Service Management Overview
IT Service Management OverviewIT Service Management Overview
IT Service Management OverviewAhmed Al-Hadidi
 
Secure Software Development – COBIT5 Perspective
Secure Software Development – COBIT5 PerspectiveSecure Software Development – COBIT5 Perspective
Secure Software Development – COBIT5 PerspectiveSPIN Chennai
 
(ONLINE) ITIL Indonesia Community - Practical SACM
(ONLINE) ITIL Indonesia Community - Practical SACM(ONLINE) ITIL Indonesia Community - Practical SACM
(ONLINE) ITIL Indonesia Community - Practical SACMITIL Indonesia
 
Information Technology Service Management (ITSM) Implementation Methodology B...
Information Technology Service Management (ITSM) Implementation Methodology B...Information Technology Service Management (ITSM) Implementation Methodology B...
Information Technology Service Management (ITSM) Implementation Methodology B...Waqas Tariq
 
ITIL for those who Don't have the Time
ITIL for those who Don't have the TimeITIL for those who Don't have the Time
ITIL for those who Don't have the TimeManageEngine
 
MY BUSINESS - MY IT - MY ITSM
MY BUSINESS - MY IT - MY ITSMMY BUSINESS - MY IT - MY ITSM
MY BUSINESS - MY IT - MY ITSMAditya Dashora
 
How to apply lean to it
How to apply lean to itHow to apply lean to it
How to apply lean to itJohn Bun
 
Measuring Success in the Lean IT World
Measuring Success in the Lean IT WorldMeasuring Success in the Lean IT World
Measuring Success in the Lean IT WorldLean IT Association
 
ITIL Handbook
ITIL HandbookITIL Handbook
ITIL HandbookDino Adani -Trained in Agile, ITIL & SAP HCM
 
Dit yvol5iss20
Dit yvol5iss20Dit yvol5iss20
Dit yvol5iss20Rick Lemieux
 

More Related Content

What's hot

(ONLINE) ITIL Indonesia Community - Sinergi ITSM dan Enterprise Architecture
(ONLINE) ITIL Indonesia Community - Sinergi ITSM dan Enterprise Architecture(ONLINE) ITIL Indonesia Community - Sinergi ITSM dan Enterprise Architecture
(ONLINE) ITIL Indonesia Community - Sinergi ITSM dan Enterprise ArchitectureITIL Indonesia
 
ADD: New itil implementation approach
ADD: New itil implementation approachADD: New itil implementation approach
ADD: New itil implementation approachMohamed Zohair
 
Road Map - ITIL Implemetation
Road Map - ITIL ImplemetationRoad Map - ITIL Implemetation
Road Map - ITIL ImplemetationFernando Palma
 
Practical Use Case for Lean IT Kaizen
Practical Use Case for Lean IT KaizenPractical Use Case for Lean IT Kaizen
Practical Use Case for Lean IT KaizenLean IT Association
 
Itil implementation lessons learned
Itil implementation lessons learnedItil implementation lessons learned
Itil implementation lessons learnedsamarato
 
Cobit, itil and cmmi - a tutorial
Cobit, itil and cmmi - a tutorialCobit, itil and cmmi - a tutorial
Cobit, itil and cmmi - a tutorialseveman
 
IT - Business Alignment
IT - Business AlignmentIT - Business Alignment
IT - Business AlignmentBP Gurus
 
What Itil V3 Doesn’T Say About Organisational Structure
What Itil V3 Doesn’T Say About Organisational StructureWhat Itil V3 Doesn’T Say About Organisational Structure
What Itil V3 Doesn’T Say About Organisational StructurePatrick Keogh
 
What is ITIL®? - A Complete Careers Guide
What is ITIL®? - A Complete Careers GuideWhat is ITIL®? - A Complete Careers Guide
What is ITIL®? - A Complete Careers GuideKnowledge Train
 
IT Service Management Overview
IT Service Management OverviewIT Service Management Overview
IT Service Management OverviewAhmed Al-Hadidi
 
Secure Software Development – COBIT5 Perspective
Secure Software Development – COBIT5 PerspectiveSecure Software Development – COBIT5 Perspective
Secure Software Development – COBIT5 PerspectiveSPIN Chennai
 
(ONLINE) ITIL Indonesia Community - Practical SACM
(ONLINE) ITIL Indonesia Community - Practical SACM(ONLINE) ITIL Indonesia Community - Practical SACM
(ONLINE) ITIL Indonesia Community - Practical SACMITIL Indonesia
 
Information Technology Service Management (ITSM) Implementation Methodology B...
Information Technology Service Management (ITSM) Implementation Methodology B...Information Technology Service Management (ITSM) Implementation Methodology B...
Information Technology Service Management (ITSM) Implementation Methodology B...Waqas Tariq
 
ITIL for those who Don't have the Time
ITIL for those who Don't have the TimeITIL for those who Don't have the Time
ITIL for those who Don't have the TimeManageEngine
 
MY BUSINESS - MY IT - MY ITSM
MY BUSINESS - MY IT - MY ITSMMY BUSINESS - MY IT - MY ITSM
MY BUSINESS - MY IT - MY ITSMAditya Dashora
 
How to apply lean to it
How to apply lean to itHow to apply lean to it
How to apply lean to itJohn Bun
 
Measuring Success in the Lean IT World
Measuring Success in the Lean IT WorldMeasuring Success in the Lean IT World
Measuring Success in the Lean IT WorldLean IT Association
 

What's hot (20)

(ONLINE) ITIL Indonesia Community - Sinergi ITSM dan Enterprise Architecture
(ONLINE) ITIL Indonesia Community - Sinergi ITSM dan Enterprise Architecture(ONLINE) ITIL Indonesia Community - Sinergi ITSM dan Enterprise Architecture
(ONLINE) ITIL Indonesia Community - Sinergi ITSM dan Enterprise Architecture
 
ITIL Challenges With Implementation
ITIL Challenges With ImplementationITIL Challenges With Implementation
ITIL Challenges With Implementation
 
Agile your ITIL
Agile your ITILAgile your ITIL
Agile your ITIL
 
ADD: New itil implementation approach
ADD: New itil implementation approachADD: New itil implementation approach
ADD: New itil implementation approach
 
Co5bit
Co5bitCo5bit
Co5bit
 
Road Map - ITIL Implemetation
Road Map - ITIL ImplemetationRoad Map - ITIL Implemetation
Road Map - ITIL Implemetation
 
Practical Use Case for Lean IT Kaizen
Practical Use Case for Lean IT KaizenPractical Use Case for Lean IT Kaizen
Practical Use Case for Lean IT Kaizen
 
Itil implementation lessons learned
Itil implementation lessons learnedItil implementation lessons learned
Itil implementation lessons learned
 
Cobit, itil and cmmi - a tutorial
Cobit, itil and cmmi - a tutorialCobit, itil and cmmi - a tutorial
Cobit, itil and cmmi - a tutorial
 
IT - Business Alignment
IT - Business AlignmentIT - Business Alignment
IT - Business Alignment
 
What Itil V3 Doesn’T Say About Organisational Structure
What Itil V3 Doesn’T Say About Organisational StructureWhat Itil V3 Doesn’T Say About Organisational Structure
What Itil V3 Doesn’T Say About Organisational Structure
 
What is ITIL®? - A Complete Careers Guide
What is ITIL®? - A Complete Careers GuideWhat is ITIL®? - A Complete Careers Guide
What is ITIL®? - A Complete Careers Guide
 
IT Service Management Overview
IT Service Management OverviewIT Service Management Overview
IT Service Management Overview
 
Secure Software Development – COBIT5 Perspective
Secure Software Development – COBIT5 PerspectiveSecure Software Development – COBIT5 Perspective
Secure Software Development – COBIT5 Perspective
 
(ONLINE) ITIL Indonesia Community - Practical SACM
(ONLINE) ITIL Indonesia Community - Practical SACM(ONLINE) ITIL Indonesia Community - Practical SACM
(ONLINE) ITIL Indonesia Community - Practical SACM
 
Information Technology Service Management (ITSM) Implementation Methodology B...
Information Technology Service Management (ITSM) Implementation Methodology B...Information Technology Service Management (ITSM) Implementation Methodology B...
Information Technology Service Management (ITSM) Implementation Methodology B...
 
ITIL for those who Don't have the Time
ITIL for those who Don't have the TimeITIL for those who Don't have the Time
ITIL for those who Don't have the Time
 
MY BUSINESS - MY IT - MY ITSM
MY BUSINESS - MY IT - MY ITSMMY BUSINESS - MY IT - MY ITSM
MY BUSINESS - MY IT - MY ITSM
 
How to apply lean to it
How to apply lean to itHow to apply lean to it
How to apply lean to it
 
Measuring Success in the Lean IT World
Measuring Success in the Lean IT WorldMeasuring Success in the Lean IT World
Measuring Success in the Lean IT World
 

Similar to ITIL For SMBs

Dit yvol5iss20
Dit yvol5iss20Dit yvol5iss20
Dit yvol5iss20Rick Lemieux
 
Dit yvol3iss18
Dit yvol3iss18Dit yvol3iss18
Dit yvol3iss18Rick Lemieux
 
Dit yvol3iss12
Dit yvol3iss12Dit yvol3iss12
Dit yvol3iss12Rick Lemieux
 
When Reality Hits ITIL - Implementations
When Reality Hits ITIL - ImplementationsWhen Reality Hits ITIL - Implementations
When Reality Hits ITIL - ImplementationsServiceDesk Plus
 
Dit yvol3iss27
Dit yvol3iss27Dit yvol3iss27
Dit yvol3iss27Rick Lemieux
 
Dit yvol2iss18
Dit yvol2iss18Dit yvol2iss18
Dit yvol2iss18Rick Lemieux
 
Dit yvol4iss22
Dit yvol4iss22Dit yvol4iss22
Dit yvol4iss22Rick Lemieux
 
June2007 Implementing Itil Problem Mgmt
June2007 Implementing Itil Problem MgmtJune2007 Implementing Itil Problem Mgmt
June2007 Implementing Itil Problem MgmtIT Service and Support
 
Dit yvol2iss45
Dit yvol2iss45Dit yvol2iss45
Dit yvol2iss45Rick Lemieux
 
Dit yvol2iss48
Dit yvol2iss48Dit yvol2iss48
Dit yvol2iss48Rick Lemieux
 
TechClimb_Webinar_PPT_working_1014
TechClimb_Webinar_PPT_working_1014TechClimb_Webinar_PPT_working_1014
TechClimb_Webinar_PPT_working_1014Laura J. Wilcox
 
Dit yvol2iss19
Dit yvol2iss19Dit yvol2iss19
Dit yvol2iss19Rick Lemieux
 
Dit yvol2iss11
Dit yvol2iss11Dit yvol2iss11
Dit yvol2iss11Rick Lemieux
 
Dit yvol5iss29
Dit yvol5iss29Dit yvol5iss29
Dit yvol5iss29Rick Lemieux
 
DevOps and Agile in an ITSM world
DevOps and Agile in an ITSM worldDevOps and Agile in an ITSM world
DevOps and Agile in an ITSM worldClaire Agutter
 

Similar to ITIL For SMBs (20)

ITIL Handbook
ITIL HandbookITIL Handbook
ITIL Handbook
 
Dit yvol5iss20
Dit yvol5iss20Dit yvol5iss20
Dit yvol5iss20
 
Dit yvol3iss18
Dit yvol3iss18Dit yvol3iss18
Dit yvol3iss18
 
ITIL Heroes Handbook
ITIL Heroes HandbookITIL Heroes Handbook
ITIL Heroes Handbook
 
Dit yvol3iss12
Dit yvol3iss12Dit yvol3iss12
Dit yvol3iss12
 
ITIL
ITILITIL
ITIL
 
When Reality Hits ITIL - Implementations
When Reality Hits ITIL - ImplementationsWhen Reality Hits ITIL - Implementations
When Reality Hits ITIL - Implementations
 
Dit yvol3iss27
Dit yvol3iss27Dit yvol3iss27
Dit yvol3iss27
 
Dit yvol2iss18
Dit yvol2iss18Dit yvol2iss18
Dit yvol2iss18
 
Dit yvol4iss22
Dit yvol4iss22Dit yvol4iss22
Dit yvol4iss22
 
ITIL Handbook
ITIL HandbookITIL Handbook
ITIL Handbook
 
June2007 Implementing Itil Problem Mgmt
June2007 Implementing Itil Problem MgmtJune2007 Implementing Itil Problem Mgmt
June2007 Implementing Itil Problem Mgmt
 
Dit yvol2iss45
Dit yvol2iss45Dit yvol2iss45
Dit yvol2iss45
 
An Overview of ITIL
An Overview of ITILAn Overview of ITIL
An Overview of ITIL
 
Dit yvol2iss48
Dit yvol2iss48Dit yvol2iss48
Dit yvol2iss48
 
TechClimb_Webinar_PPT_working_1014
TechClimb_Webinar_PPT_working_1014TechClimb_Webinar_PPT_working_1014
TechClimb_Webinar_PPT_working_1014
 
Dit yvol2iss19
Dit yvol2iss19Dit yvol2iss19
Dit yvol2iss19
 
Dit yvol2iss11
Dit yvol2iss11Dit yvol2iss11
Dit yvol2iss11
 
Dit yvol5iss29
Dit yvol5iss29Dit yvol5iss29
Dit yvol5iss29
 
DevOps and Agile in an ITSM world
DevOps and Agile in an ITSM worldDevOps and Agile in an ITSM world
DevOps and Agile in an ITSM world
 

More from ManageEngine

IT security : Keep calm and monitor PowerShell
IT security : Keep calm and monitor PowerShellIT security : Keep calm and monitor PowerShell
IT security : Keep calm and monitor PowerShellManageEngine
 
IT security: PowerShell as a cyberattack tool
IT security: PowerShell as a cyberattack toolIT security: PowerShell as a cyberattack tool
IT security: PowerShell as a cyberattack toolManageEngine
 
There's more than one way to get admin privileges
There's more than one way to get admin privilegesThere's more than one way to get admin privileges
There's more than one way to get admin privilegesManageEngine
 
8 must dos for a perfect privileged account management strategy
8 must dos for a perfect privileged account management strategy8 must dos for a perfect privileged account management strategy
8 must dos for a perfect privileged account management strategyManageEngine
 
ManageEngine's Patch Manager Plus
ManageEngine's Patch Manager PlusManageEngine's Patch Manager Plus
ManageEngine's Patch Manager PlusManageEngine
 
Ease out the GDPR adoption with ManageEngine
Ease out the GDPR adoption with ManageEngineEase out the GDPR adoption with ManageEngine
Ease out the GDPR adoption with ManageEngineManageEngine
 
Major Incident Management in ServiceDesk Plus
Major Incident Management in ServiceDesk PlusMajor Incident Management in ServiceDesk Plus
Major Incident Management in ServiceDesk PlusManageEngine
 
IT Incident Management in ServiceDesk Plus
IT Incident Management in ServiceDesk PlusIT Incident Management in ServiceDesk Plus
IT Incident Management in ServiceDesk PlusManageEngine
 
IT Change Management in ServiceDesk Plus
IT Change Management in ServiceDesk PlusIT Change Management in ServiceDesk Plus
IT Change Management in ServiceDesk PlusManageEngine
 
IT Asset Management in ServiceDesk Plus
IT Asset Management in ServiceDesk PlusIT Asset Management in ServiceDesk Plus
IT Asset Management in ServiceDesk PlusManageEngine
 
Webinar - How to Get Real-Time Network Management Right?
Webinar - How to Get Real-Time Network Management Right?Webinar - How to Get Real-Time Network Management Right?
Webinar - How to Get Real-Time Network Management Right?ManageEngine
 
Webinar - How to Get Real-Time Network Management Right?
Webinar - How to Get Real-Time Network Management Right?Webinar - How to Get Real-Time Network Management Right?
Webinar - How to Get Real-Time Network Management Right?ManageEngine
 
Desmitificando SNMP Parte-II
Desmitificando SNMP Parte-IIDesmitificando SNMP Parte-II
Desmitificando SNMP Parte-IIManageEngine
 
SNMP Demystified Part-II
SNMP Demystified Part-IISNMP Demystified Part-II
SNMP Demystified Part-IIManageEngine
 
Are Your Mission Critical Applications Really Performing?
Are Your Mission Critical Applications Really Performing?Are Your Mission Critical Applications Really Performing?
Are Your Mission Critical Applications Really Performing?ManageEngine
 
Desmitificando SNMP
Desmitificando SNMPDesmitificando SNMP
Desmitificando SNMPManageEngine
 
SNMP Demystified Part-I
SNMP Demystified Part-ISNMP Demystified Part-I
SNMP Demystified Part-IManageEngine
 
How Application Discovery and Dependency Mapping can stop you from losing cus...
How Application Discovery and Dependency Mapping can stop you from losing cus...How Application Discovery and Dependency Mapping can stop you from losing cus...
How Application Discovery and Dependency Mapping can stop you from losing cus...ManageEngine
 
Webinar - The Science Behind Effective Service Catalogues
Webinar - The Science Behind Effective Service CataloguesWebinar - The Science Behind Effective Service Catalogues
Webinar - The Science Behind Effective Service CataloguesManageEngine
 
Webinar - 8 ways to align IT to your business
Webinar - 8 ways to align IT to your businessWebinar - 8 ways to align IT to your business
Webinar - 8 ways to align IT to your businessManageEngine
 

More from ManageEngine (20)

IT security : Keep calm and monitor PowerShell
IT security : Keep calm and monitor PowerShellIT security : Keep calm and monitor PowerShell
IT security : Keep calm and monitor PowerShell
 
IT security: PowerShell as a cyberattack tool
IT security: PowerShell as a cyberattack toolIT security: PowerShell as a cyberattack tool
IT security: PowerShell as a cyberattack tool
 
There's more than one way to get admin privileges
There's more than one way to get admin privilegesThere's more than one way to get admin privileges
There's more than one way to get admin privileges
 
8 must dos for a perfect privileged account management strategy
8 must dos for a perfect privileged account management strategy8 must dos for a perfect privileged account management strategy
8 must dos for a perfect privileged account management strategy
 
ManageEngine's Patch Manager Plus
ManageEngine's Patch Manager PlusManageEngine's Patch Manager Plus
ManageEngine's Patch Manager Plus
 
Ease out the GDPR adoption with ManageEngine
Ease out the GDPR adoption with ManageEngineEase out the GDPR adoption with ManageEngine
Ease out the GDPR adoption with ManageEngine
 
Major Incident Management in ServiceDesk Plus
Major Incident Management in ServiceDesk PlusMajor Incident Management in ServiceDesk Plus
Major Incident Management in ServiceDesk Plus
 
IT Incident Management in ServiceDesk Plus
IT Incident Management in ServiceDesk PlusIT Incident Management in ServiceDesk Plus
IT Incident Management in ServiceDesk Plus
 
IT Change Management in ServiceDesk Plus
IT Change Management in ServiceDesk PlusIT Change Management in ServiceDesk Plus
IT Change Management in ServiceDesk Plus
 
IT Asset Management in ServiceDesk Plus
IT Asset Management in ServiceDesk PlusIT Asset Management in ServiceDesk Plus
IT Asset Management in ServiceDesk Plus
 
Webinar - How to Get Real-Time Network Management Right?
Webinar - How to Get Real-Time Network Management Right?Webinar - How to Get Real-Time Network Management Right?
Webinar - How to Get Real-Time Network Management Right?
 
Webinar - How to Get Real-Time Network Management Right?
Webinar - How to Get Real-Time Network Management Right?Webinar - How to Get Real-Time Network Management Right?
Webinar - How to Get Real-Time Network Management Right?
 
Desmitificando SNMP Parte-II
Desmitificando SNMP Parte-IIDesmitificando SNMP Parte-II
Desmitificando SNMP Parte-II
 
SNMP Demystified Part-II
SNMP Demystified Part-IISNMP Demystified Part-II
SNMP Demystified Part-II
 
Are Your Mission Critical Applications Really Performing?
Are Your Mission Critical Applications Really Performing?Are Your Mission Critical Applications Really Performing?
Are Your Mission Critical Applications Really Performing?
 
Desmitificando SNMP
Desmitificando SNMPDesmitificando SNMP
Desmitificando SNMP
 
SNMP Demystified Part-I
SNMP Demystified Part-ISNMP Demystified Part-I
SNMP Demystified Part-I
 
How Application Discovery and Dependency Mapping can stop you from losing cus...
How Application Discovery and Dependency Mapping can stop you from losing cus...How Application Discovery and Dependency Mapping can stop you from losing cus...
How Application Discovery and Dependency Mapping can stop you from losing cus...
 
Webinar - The Science Behind Effective Service Catalogues
Webinar - The Science Behind Effective Service CataloguesWebinar - The Science Behind Effective Service Catalogues
Webinar - The Science Behind Effective Service Catalogues
 
Webinar - 8 ways to align IT to your business
Webinar - 8 ways to align IT to your businessWebinar - 8 ways to align IT to your business
Webinar - 8 ways to align IT to your business
 

Recently uploaded

GenCyber Cyber Security Day Presentation
GenCyber Cyber Security Day PresentationGenCyber Cyber Security Day Presentation
GenCyber Cyber Security Day PresentationMichael W. Hawkins
 
FULL ENJOY 🔝 8264348440 🔝 Call Girls in Diplomatic Enclave | Delhi
FULL ENJOY 🔝 8264348440 🔝 Call Girls in Diplomatic Enclave | DelhiFULL ENJOY 🔝 8264348440 🔝 Call Girls in Diplomatic Enclave | Delhi
FULL ENJOY 🔝 8264348440 🔝 Call Girls in Diplomatic Enclave | Delhisoniya singh
 
Install Stable Diffusion in windows machine
Install Stable Diffusion in windows machineInstall Stable Diffusion in windows machine
Install Stable Diffusion in windows machinePadma Pradeep
 
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 3652toLead Limited
 
Azure Monitor & Application Insight to monitor Infrastructure & Application
Azure Monitor & Application Insight to monitor Infrastructure & ApplicationAzure Monitor & Application Insight to monitor Infrastructure & Application
Azure Monitor & Application Insight to monitor Infrastructure & ApplicationAndikSusilo4
 
Breaking the Kubernetes Kill Chain: Host Path Mount
Breaking the Kubernetes Kill Chain: Host Path MountBreaking the Kubernetes Kill Chain: Host Path Mount
Breaking the Kubernetes Kill Chain: Host Path MountPuma Security, LLC
 
Injustice - Developers Among Us (SciFiDevCon 2024)
Injustice - Developers Among Us (SciFiDevCon 2024)Injustice - Developers Among Us (SciFiDevCon 2024)
Injustice - Developers Among Us (SciFiDevCon 2024)Allon Mureinik
 
Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...
Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...
Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...Neo4j
 
IAC 2024 - IA Fast Track to Search Focused AI Solutions
IAC 2024 - IA Fast Track to Search Focused AI SolutionsIAC 2024 - IA Fast Track to Search Focused AI Solutions
IAC 2024 - IA Fast Track to Search Focused AI SolutionsEnterprise Knowledge
 
Unblocking The Main Thread Solving ANRs and Frozen Frames
Unblocking The Main Thread Solving ANRs and Frozen FramesUnblocking The Main Thread Solving ANRs and Frozen Frames
Unblocking The Main Thread Solving ANRs and Frozen FramesSinan KOZAK
 
Next-generation AAM aircraft unveiled by Supernal, S-A2
Next-generation AAM aircraft unveiled by Supernal, S-A2Next-generation AAM aircraft unveiled by Supernal, S-A2
Next-generation AAM aircraft unveiled by Supernal, S-A2Hyundai Motor Group
 
08448380779 Call Girls In Diplomatic Enclave Women Seeking Men
08448380779 Call Girls In Diplomatic Enclave Women Seeking Men08448380779 Call Girls In Diplomatic Enclave Women Seeking Men
08448380779 Call Girls In Diplomatic Enclave Women Seeking MenDelhi Call girls
 
Benefits Of Flutter Compared To Other Frameworks
Benefits Of Flutter Compared To Other FrameworksBenefits Of Flutter Compared To Other Frameworks
Benefits Of Flutter Compared To Other FrameworksSoftradix Technologies
 
08448380779 Call Girls In Civil Lines Women Seeking Men
08448380779 Call Girls In Civil Lines Women Seeking Men08448380779 Call Girls In Civil Lines Women Seeking Men
08448380779 Call Girls In Civil Lines Women Seeking MenDelhi Call girls
 
WhatsApp 9892124323 âś“Call Girls In Kalyan ( Mumbai ) secure service
WhatsApp 9892124323 âś“Call Girls In Kalyan ( Mumbai ) secure serviceWhatsApp 9892124323 âś“Call Girls In Kalyan ( Mumbai ) secure service
WhatsApp 9892124323 âś“Call Girls In Kalyan ( Mumbai ) secure servicePooja Nehwal
 
My Hashitalk Indonesia April 2024 Presentation
My Hashitalk Indonesia April 2024 PresentationMy Hashitalk Indonesia April 2024 Presentation
My Hashitalk Indonesia April 2024 PresentationRidwan Fadjar
 
Understanding the Laravel MVC Architecture
Understanding the Laravel MVC ArchitectureUnderstanding the Laravel MVC Architecture
Understanding the Laravel MVC ArchitecturePixlogix Infotech
 
08448380779 Call Girls In Greater Kailash - I Women Seeking Men
08448380779 Call Girls In Greater Kailash - I Women Seeking Men08448380779 Call Girls In Greater Kailash - I Women Seeking Men
08448380779 Call Girls In Greater Kailash - I Women Seeking MenDelhi Call girls
 
SIEMENS: RAPUNZEL – A Tale About Knowledge Graph
SIEMENS: RAPUNZEL – A Tale About Knowledge GraphSIEMENS: RAPUNZEL – A Tale About Knowledge Graph
SIEMENS: RAPUNZEL – A Tale About Knowledge GraphNeo4j
 

Recently uploaded (20)

GenCyber Cyber Security Day Presentation
GenCyber Cyber Security Day PresentationGenCyber Cyber Security Day Presentation
GenCyber Cyber Security Day Presentation
 
FULL ENJOY 🔝 8264348440 🔝 Call Girls in Diplomatic Enclave | Delhi
FULL ENJOY 🔝 8264348440 🔝 Call Girls in Diplomatic Enclave | DelhiFULL ENJOY 🔝 8264348440 🔝 Call Girls in Diplomatic Enclave | Delhi
FULL ENJOY 🔝 8264348440 🔝 Call Girls in Diplomatic Enclave | Delhi
 
Install Stable Diffusion in windows machine
Install Stable Diffusion in windows machineInstall Stable Diffusion in windows machine
Install Stable Diffusion in windows machine
 
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
Tech-Forward - Achieving Business Readiness For Copilot in Microsoft 365
 
Azure Monitor & Application Insight to monitor Infrastructure & Application
Azure Monitor & Application Insight to monitor Infrastructure & ApplicationAzure Monitor & Application Insight to monitor Infrastructure & Application
Azure Monitor & Application Insight to monitor Infrastructure & Application
 
Breaking the Kubernetes Kill Chain: Host Path Mount
Breaking the Kubernetes Kill Chain: Host Path MountBreaking the Kubernetes Kill Chain: Host Path Mount
Breaking the Kubernetes Kill Chain: Host Path Mount
 
Injustice - Developers Among Us (SciFiDevCon 2024)
Injustice - Developers Among Us (SciFiDevCon 2024)Injustice - Developers Among Us (SciFiDevCon 2024)
Injustice - Developers Among Us (SciFiDevCon 2024)
 
Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...
Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...
Neo4j - How KGs are shaping the future of Generative AI at AWS Summit London ...
 
IAC 2024 - IA Fast Track to Search Focused AI Solutions
IAC 2024 - IA Fast Track to Search Focused AI SolutionsIAC 2024 - IA Fast Track to Search Focused AI Solutions
IAC 2024 - IA Fast Track to Search Focused AI Solutions
 
Unblocking The Main Thread Solving ANRs and Frozen Frames
Unblocking The Main Thread Solving ANRs and Frozen FramesUnblocking The Main Thread Solving ANRs and Frozen Frames
Unblocking The Main Thread Solving ANRs and Frozen Frames
 
Next-generation AAM aircraft unveiled by Supernal, S-A2
Next-generation AAM aircraft unveiled by Supernal, S-A2Next-generation AAM aircraft unveiled by Supernal, S-A2
Next-generation AAM aircraft unveiled by Supernal, S-A2
 
08448380779 Call Girls In Diplomatic Enclave Women Seeking Men
08448380779 Call Girls In Diplomatic Enclave Women Seeking Men08448380779 Call Girls In Diplomatic Enclave Women Seeking Men
08448380779 Call Girls In Diplomatic Enclave Women Seeking Men
 
Benefits Of Flutter Compared To Other Frameworks
Benefits Of Flutter Compared To Other FrameworksBenefits Of Flutter Compared To Other Frameworks
Benefits Of Flutter Compared To Other Frameworks
 
08448380779 Call Girls In Civil Lines Women Seeking Men
08448380779 Call Girls In Civil Lines Women Seeking Men08448380779 Call Girls In Civil Lines Women Seeking Men
08448380779 Call Girls In Civil Lines Women Seeking Men
 
WhatsApp 9892124323 âś“Call Girls In Kalyan ( Mumbai ) secure service
WhatsApp 9892124323 âś“Call Girls In Kalyan ( Mumbai ) secure serviceWhatsApp 9892124323 âś“Call Girls In Kalyan ( Mumbai ) secure service
WhatsApp 9892124323 âś“Call Girls In Kalyan ( Mumbai ) secure service
 
My Hashitalk Indonesia April 2024 Presentation
My Hashitalk Indonesia April 2024 PresentationMy Hashitalk Indonesia April 2024 Presentation
My Hashitalk Indonesia April 2024 Presentation
 
Understanding the Laravel MVC Architecture
Understanding the Laravel MVC ArchitectureUnderstanding the Laravel MVC Architecture
Understanding the Laravel MVC Architecture
 
08448380779 Call Girls In Greater Kailash - I Women Seeking Men
08448380779 Call Girls In Greater Kailash - I Women Seeking Men08448380779 Call Girls In Greater Kailash - I Women Seeking Men
08448380779 Call Girls In Greater Kailash - I Women Seeking Men
 
The transition to renewables in India.pdf
The transition to renewables in India.pdfThe transition to renewables in India.pdf
The transition to renewables in India.pdf
 
SIEMENS: RAPUNZEL – A Tale About Knowledge Graph
SIEMENS: RAPUNZEL – A Tale About Knowledge GraphSIEMENS: RAPUNZEL – A Tale About Knowledge Graph
SIEMENS: RAPUNZEL – A Tale About Knowledge Graph
 

ITIL For SMBs

Editor's Notes

  1. Most of ITIL is really common sense. What is the goal of Incident Management? What is the goal of Problem Mgmt? Change Management? Configuration Management?
  2. Most of ITIL is really common sense. What is the goal of Incident Management? What is the goal of Problem Mgmt? Change Management? Configuration Management?
  3. Most of ITIL is really common sense. What is the goal of Incident Management? What is the goal of Problem Mgmt? Change Management? Configuration Management?