Successfully reported this slideshow.

ITIL For those who don't have the Time

1,178 views

Published on

ITIL for those who don't have time presentation by Alex D Paul, Director (ITSM), ManageEngine

Published in: Technology, Business
  • Be the first to comment

ITIL For those who don't have the Time

  1. 1. ITIL For Those Who Don’t Have The Time<br />Alex D Paul <br />Product Manager<br />
  2. 2. ITIL – A Quick Backgrounder<br />
  3. 3. ITIL – Collective Knowledge<br />
  4. 4. ITIL Modules<br />Blue Book<br />Red Book<br />
  5. 5. Incident Management<br />
  6. 6. Incident Management<br />Incident is a disruption in the normal service<br />The goal of Incident Management is to restore normal services as soon as possible with resolution and recovery.<br />
  7. 7. Incident Management - Example<br />
  8. 8. Incident Management Workflow<br />Tuesday, January 8, 2008<br />
  9. 9. Problem Management<br />Eliminate The Root Cause<br />
  10. 10. Problem Management<br />The goal of Problem Management is to find the root cause of incidents and reduce the impact on business.<br />It is a proactive approach that prevents recurrence of incidents.<br />
  11. 11. Problem Management<br />
  12. 12. Problem Management Workflow<br />Tuesday, January 8, 2008<br />
  13. 13. Change Management<br />
  14. 14. Change Management<br />The goal of Change Management is to control and manage approved changes with accepted risk.<br />
  15. 15. Change Management Workflow<br />Tuesday, January 8, 2008<br />
  16. 16. CMDB<br />CMDB – Critical Servers –top down approach<br />Map services to assets and people using it<br />Cover points of failure<br />
  17. 17. What People think about ITIL <br />Complicated<br />Not for SMBs<br />Expensive<br />But Common Sense is made expensive<br />
  18. 18. After Training - Where Do I Start? <br />ITIL V3<br />ITIL V2<br /> Too much of information <br />Pink Elephant Certification<br />Pink Elephant Certification<br />ISO 20000<br />ITIL software products<br />ITIL Process consultants<br />
  19. 19. ITIL Process and Software <br />Mostly, this is the part where you get robbed<br />
  20. 20. Complex Software<br />
  21. 21. ITIL Versions – What is right for me?<br />
  22. 22. ITIL V3<br />ITIL V3 gets more focus on BSM<br />Core Modules<br />
  23. 23. How ITIL V3 relates to V2<br />
  24. 24. Take a minute to think<br />Why is ITIL software so expensive.<br />What are my options?<br />
  25. 25. Get Your Answers<br />Run a comparison and get your own answers<br />
  26. 26. Get The Complete Picture<br />
  27. 27. ServiceDesk Plus and ITIL<br />ServiceDesk Plus comes with <br />ITIL ready framework<br />Incident Management<br />Problem Management<br />Change Management<br />CMDB<br />No Expensive Consultants Required<br />
  28. 28. Thank You<br />

×