Сергій Сумніков “BPO для західних замовників: можливості і виклики”

1. BPO for Western Customers:
Opportunities & Challenges
Sergiy Sumnikov

2. Source: E&Y Report “Outsourcing in Europe”
Which services are BPO services?

3. • Subsidiaries of international BPO companies
e.g. WNS, Euroscript
• Polish BPO companies that serve Western clients
e.g. ArchiDoc SA
Special group: Shared Service Centers (SSC) and captive centers of
Western companies, e.g. Shell, Bayer
BPO for Western customers in Poland

4. • More realization of HR potential
• More business with Western countries
• More full satisfaction of customer needs
• Possible synergy between ITO and BPO
Why think about BPO in
such a successful ITO country as Ukraine?

5. • Ukrainian BPO companies that serve Western clients
e.g. BPO Nextdoor, Pure BPO
• Subsidiaries of international BPO companies
e.g. Runway BPO, Teleperformance
Special group: Shared Service Centers (SSC) and captive centers
of Western companies, e.g. Nestle, Austrian Airlines
BPO for Western customers in Ukraine:
status quo

6. • Difference in costs between Ukraine and EU countries
• Big HR pool with potential employees with foreign language
skills and/or a special qualification
• Low competition for HR
• Positive image of Ukraine as ITO destination
BPO for Western customers in Ukraine:
opportunities

7. • Few people are able to effectively sell BPO services
to Western companies
• Not always clear service definitions
• Geopolitical risks
• Automation
BPO for Western customers in Ukraine:
challenges

8. • As soon as geopolitical stability comes, foreign companies will
open their BPO and SSC offices in Ukraine
• Ukrainian BPO companies can be competitive if they will be
able to effectively sell their services
• ITO & BPO can and should be friends
BPO for Western customers in Ukraine:
outlook

9. LinkedIn: Sergiy Sumnikov
sergiy.sumnikov@bponextdoor.com
Questions?