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Lviv Outsourcing Forum 2016

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Сергій Сумніков “BPO для західних замовників: можливості і виклики”

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Lviv Outsourcing Forum 2016

  1. 1. BPO for Western Customers: Opportunities & Challenges Sergiy Sumnikov
  2. 2. Source: E&Y Report “Outsourcing in Europe” Which services are BPO services?
  3. 3. • Subsidiaries of international BPO companies e.g. WNS, Euroscript • Polish BPO companies that serve Western clients e.g. ArchiDoc SA Special group: Shared Service Centers (SSC) and captive centers of Western companies, e.g. Shell, Bayer BPO for Western customers in Poland
  4. 4. • More realization of HR potential • More business with Western countries • More full satisfaction of customer needs • Possible synergy between ITO and BPO Why think about BPO in such a successful ITO country as Ukraine?
  5. 5. • Ukrainian BPO companies that serve Western clients e.g. BPO Nextdoor, Pure BPO • Subsidiaries of international BPO companies e.g. Runway BPO, Teleperformance Special group: Shared Service Centers (SSC) and captive centers of Western companies, e.g. Nestle, Austrian Airlines BPO for Western customers in Ukraine: status quo
  6. 6. • Difference in costs between Ukraine and EU countries • Big HR pool with potential employees with foreign language skills and/or a special qualification • Low competition for HR • Positive image of Ukraine as ITO destination BPO for Western customers in Ukraine: opportunities
  7. 7. • Few people are able to effectively sell BPO services to Western companies • Not always clear service definitions • Geopolitical risks • Automation BPO for Western customers in Ukraine: challenges
  8. 8. • As soon as geopolitical stability comes, foreign companies will open their BPO and SSC offices in Ukraine • Ukrainian BPO companies can be competitive if they will be able to effectively sell their services • ITO & BPO can and should be friends BPO for Western customers in Ukraine: outlook
  9. 9. LinkedIn: Sergiy Sumnikov sergiy.sumnikov@bponextdoor.com Questions?

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