Real Time Online Marketing-CAFS
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Cassie Roberts' presentation at the Colorado Association of Fairs & Shows Convention
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Real Time Online Marketing-CAFS
- 1. INCREASING BUCKS & BUTTS: REAL-TIME, ONLINE MARKETING CASSIE ROBERTS
- 2. SIT BACK AND RELAX. Give me your business card at the end of the presentation, and we’ll send you our slides.
- 3. MARKETING YOUR EVENT What do you spend the most money on? How does it work for you? Is it getting you the best results? Is it helping you to grow?
- 4. RODEO HOUSTON STATISTICS “How did you hear about the event?” Newspaper – 2% Rodeo Advertising – 4% Radio – 9% TV – 10% Website – 46%
- 5. INTERNET WINS POPULARITY CONTEST
- 6. A STEP FURTHER Source: Morgan Stanley Research
- 7. ARE YOU FOLLOWING THESE TRENDS? ARE YOUR CUSTOMERS?
- 8. PRESENTERS Cassie Roberts Manager, Sales & Partnership • Received BS Public Relations, & Masters Sport Management, The University of Texas • Born in Central City, NE • United States Olympic Committee • Rodeo Austin
- 9. HISTORY
- 10. SAFFIRE CLIENTS
- 15. PALAMINO FEST
- 17. our goal is to elevate the festival industry by enhancing its most important virtual front door – its online presence.
- 18. OUR AGENDA TODAY Your to do list for when you get home Prioritize how to make your website better Statistics to watch and what to do with the info The latest trends and what to do about them Maximize your mobile presence How to make more money with email Tools to market your event from at your event Specific online marketing ideas
- 19. MAKE A GAME PLAN
- 20. WHAT WILL YOU SAY? 1. determine your target audiences
- 21. WHAT WILL YOU SAY? 2. get your team together - make sure to include all audiences
- 22. WHAT WILL YOU SAY? 3. brainstorm all the reasons people come to your event
- 23. WHAT WILL YOU SAY? 4. come up with topics for all these reasons
- 24. CONSIDER THE “RULE OF THIRDS” 1/3 about yourself and your brand 1/3 about things people might be interested in that aren’t self-promotional 1/3 interact with people
- 25. WHERE WILL YOU SAY IT? Website Email Facebook Twitter Flickr YouTube Pinterest Blog
- 26. CREATE AN EDITORIAL CALENDAR
- 27. YOUR WEBSITE
- 28. HOW DO YOU MANAGE YOUR SITE?
- 29. YOUR WEB GUY
- 30. YOUR WEB GUY
- 31. YOUR WEB GUY
- 32. THE GOAL you must be able to market your event on your website in real time
- 33. THE REALITY 98% of anonymous online prospects enter a website looking for something, yet still leave anonymous
- 34. MAKE INFO QUICK TO FIND Don’t have more than 5-7 links in one place. Make your information hierarchical. Use categories and subcategories to organize your event information.
- 35. MAKE IT FUN Use photos to tell your story. Give people features to click.
- 36. besides your homepage, where do people go on your website? (do you know?)
- 37. MAKE EVENT PAGES INTERACTIVE
- 38. MAKE EVENT PAGES INTERACTIVE
- 39. MAKE EVENT PAGES INTERACTIVE
- 40. MAXIMIZE SOCIAL MEDIA Facebook or Tweet your FESTIVAL
- 41. MAXIMIZE SOCIAL MEDIA Facebook or Tweet a festival EVENT/FEATURE
- 42. MAXIMIZE SOCIAL MEDIA Facebook or Tweet a PHOTO of an event/feature
- 45. ECOMMERCE=INCREMENTAL REVENUE
- 46. DETERMINING PRICE 80/20 rule • Approximately 80% of the tickets you sell online will be redeemed • Offer 20% discount • Come out even Free shipping or print at home • ESPECIALLY when cheap to ship
- 47. SELL MORE NOW Make your tickets easy to find. Have minimum clicks to get to the shopping cart. Integrate the design of your website with the design of your cart so that the “look” doesn’t change at the buying moment.
- 48. ANALYTICS
- 49. GOOGLE ANALYTICS
- 50. 4 IMPORTANT THINGS TO WATCH • Low visits? site Improve SEO or online marketing visits of your site
- 51. 4 IMPORTANT THINGS TO WATCH bounce • High bounce rate? Improve your rate homepage
- 52. 4 IMPORTANT THINGS TO WATCH actions/ • Not enough action? Make your website conversion more compelling rate (good rate: 2%)
- 53. 4 IMPORTANT THINGS TO WATCH time • Low time? Add interactivity and on site other “stickiness”
- 54. TARGETING TRENDS
- 55. what is the fastest growing website of all time?
- 56. PINTEREST Pinterest was the first site to get 10 million unique visitors in a month. Pin event photos (and more) and invite your customers to follow your boards!
- 57. PINTEREST
- 58. PINTEREST
- 59. TEXT MARKETING Your customers are texting. Consider joining the conversation. Judiciously text deals and special announcements. Start offering people the opportunity to sign up for text, even if you don’t know what you’ll do with them.
- 60. 50% of all web content is…
- 61. YOUTUBE Customers exposed to videos are 437% more likely to engage in your brand. • Engagement = Purchases Make your videos raw and not too produced to help customers identify with your brand.
- 62. WHY TWEET? 17% of the top 1,000 search terms on Twitter alternate hourly.
- 63. WHY TWEET? Twitter is current on up-to-the minute important news and cultural happenings. Ramp up your publishing frequency, and make timely content the focus of your Twitter activities in order to satisfy information-hungry users.
- 64. TRICKS & TIPS FOR TWEETS For the highest click-through rates: Tweet between 120-130 characters. Write tweets containing “via,” “RT,” “please” and “check.” Post weird/human interest stories. Tweet on the weekends. We don’t like to work on weekends either. Use: www.hootsuite.com to schedule social media in advance
- 65. WHAT IS THIS? #
- 66. THE ART OF THE HASHTAG A hashtag how Twitter users organize themselves: if everyone uses a certain hashtag to tweet about a topic, it becomes easier to find that topic in search, and is more likely to appear in Twitter’s Trending Topics.
- 67. ENSURE ADOPTION OF A HASHTAG Sorry! You can't!
- 68. WHAT YOU CAN DO POST it – relevant places on your website/blog PRINT it – event materials, signage, scoreboards, etc. It is it – Twittereasy and enticing for and PUBLICIZE vital to make adopt and promote hashtags. it feed, regularly your customers to find, consistently
- 69. AN OLYMPIC EXAMPLE Hashtags preferred by Olympics: #London2012 #Olympics #GoUSA Hashtag used:
- 70. MOVING MOBILE
- 71. MOBILE
- 72. APP OR MOBILE SITE? 0% BlackBerry 24% Android 46% Apple iPhone 30%
- 73. APP OR MOBILE SITE?
- 74. WHY MOBILE? Customers use mobile search to shop. • 95% of all mobile searches are for local products and services. • 61% of all local searches result in a purchase.
- 78. WHAT LEADS TO MOBILE PURCHASE?
- 79. MOBILE CONTENT MANAGEMENT Update your content in real time!
- 80. MOBILE CONTENT MANAGEMENT Manage information about your events
- 81. MOBILE CONTENT MANAGEMENT Edit a quick homepage message
- 82. EMAIL MARKETING
- 83. TARGET EMAILS FOR MOBILE email opens on smartphones and tablets have increased 80% over the last six months
- 84. WHEN WILL YOU SAY IT? Statistics are clear • Day of week: Tuesday (try Friday for fun!) • Time of day: Mid-morning Unless you’re big, don’t publicize schedule
- 85. WHO WILL YOU SAY IT TO? If you’re starting from scratch, GET GOING! • Outlook contacts • Volunteers • Sponsors • Vendors • Performers • Past purchasers • Etc.
- 86. EMAIL SIGNUPS ON EVERY PAGE
- 87. What will we say?
- 88. WHAT WILL WE SAY?
- 89. CONSIDER A PYRAMID one main story TEST AGAINST EACH OTHER two smaller two smaller features features
- 90. WHAT WILL WE SAY? don’t tell the whole story. goal: CLICKS!
- 91. good content links to CLICKS, but a good subject line (sent at right time) leads to OPENS
- 92. WHAT MAKES A GOOD SUBJECT LINE? Include something recognizable Use action words Not too spammy 50 characters or less • Turn into Tweet, with 120 characters, # and shortened URL • Turn into Facebook, with 150 characters, graphic and no #
- 93. EMAIL ARTICLES: THE FORMULA Headline Image Text (short, with links) Call to action • Consider “Click here to enter now!”
- 94. MEASURE YOUR EMAILS PER EMAIL Open rate Click-through rate (CTR) Response rate – web visits, revenue OVER TIME House file size Churn (percentage who leave your list) Revenue/email Cost/email
- 95. SAMPLE OPEN RATES Varies by client • 9-15% on low end • 30-35% on high end Who has the highest open rate? • Good subject line • Clients who sell online • Clients with a strong brand • Sent at right time/day (Tuesday mid- morning)
- 96. SAMPLE CLICK RATES Around 10-20% (not as much variance) Depends on call to action, so use action words • Get More Info! • Sign Up! • Buy Now! • More Photos! Again, don’t tell the whole story.
- 98. FACEBOOK
- 99. TWITTER
- 100. PINTEREST
- 101. YOUTUBE
- 102. SPECIFIC IDEAS Ask questions that get people to talk about themselves in relation to your event
- 103. GRAB THEIR ATTENTION • Consider funny – tweets from mascot, etc. • Personal/human interest stories get a lot of hits • Posts with photos get more views! Think about what YOU would want to click!
- 104. MAKE PEOPLE FEEL LIKE INSIDERS • Be the first to know about X via social media! • See behind-the-scenes looks at our event! Your customers feel special, and they are more likely to be long term followers.
- 105. MULTIMEDIA • Photo contests on website and Facebook • Caption that photo • Funny video upload Photos and video are naturally VIRAL and give you more event photos!
- 106. TAGGING IN FACEBOOK Take pictures of the crowd at concerts, post them and encourage them to tag themselves Your photo appears in their Facebook feed!
- 107. GET PEOPLE TALKING Show live tweets on concert side screens Have a vote or quiz • Answer on text, app, QR code, etc.
- 108. CONTESTS WITH PUBLICITY BONUS Have a contest for front row concert seats • Text, tweet or post on FB page NOW = publicity Do giveaways with charitable tie-in Allow groups to get $ for their orgs for advance sales; host trip for winners
- 109. GETTING RETWEETS Judiciously promote big sponsors for retweet Same with vendors and entertainers Post thanks to people/groups; they’ll repost
- 110. BULLS EYE Leave your business card, and I’ll send: • These slides • The Editorial Calendar template • A free subscription to The Dirt
Editor's Notes
- We are going to give you lots of great info today you’ll be able to use to immediately increase revenue for your event. But you don’t need to take notes. Just come up afterwards and give us your business card, and we’ll send you a link to the slides right after the conference.
- They say put your money where your mouth is; let’s talk about these things.
- Five years ago, most of us probably felt like we were spending a ton of time online. But internet usage has more than DOUBLED since then! The amount of time people spend overall on the Internet has increased 121% over the past five years.In 2010, for the first time ever, Internet usage surpassed television usage.Even if we’re not personally following this trend, our customers are, and they are the ones we most need to reach in order to grow.Are we following this trend?Do we think our customers are?
- By 2014, more people will access your website via mobile devices than desktop computers. Based on the trajectory I’ve seen, I believe it!
- Saffire Events was founded by Kendra Wright, who has been building websites since 1995, when the internet began.In 2000, she joined forces with Aaron Pederson, Saffire Events’ technical director, and Jeremy Emerson, Saffire Events’ creative director.
- Besides their work in the event industry, their team does work for large consumer companies in a lot of industries. This gives a breadth of experience that they bring to marketing events online.
- Cassie does website, mobile and social networking.
- Blog – you update and customers commentThe rest, both you and your customers can contribute.
- This is a format I’ve loved and used for years. It’s super simple (and I can send it to you – just request it). Just put the dates down the left and the mediums across the top. Then start filling in things from your brainstorming session.
- Sometimes, however, your guy isn’t available.
- #1 we all know nothing sells an event like photos. Photos are also an EXTREMELY personal way to share an event, especially if the photo is of them. This is one of the great things about localized eventsAbout half of young Americans find their news through Facebook. Do you make it easy for people to share content and articles?
- Selling advanced tickets to your event is like an insurance policy against all these things. Things happen. People get busy. They use up all the money from their current paycheck. But if they have a ticket to your event, they will probably come. But not all of them will. People will spend incremental revenue.And because redemption won’t be 100%, you can even afford to discount tickets and/or offer free shipping off the gate price, and still make more than you would have.
- Selling advanced tickets to your event is like an insurance policy against all these things. Things happen. People get busy. They use up all the money from their current paycheck. But if they have a ticket to your event, they will probably come. But not all of them will. People will spend incremental revenue.And because redemption won’t be 100%, you can even afford to discount tickets and/or offer free shipping off the gate price, and still make more than you would have.
- Videos account for 50% of all online traffic as of January 2012
- Videos account for 50% of all online traffic as of January 2012
- http://www.socialmediaexaminer.com/12-ways-to-market-your-event-with-social-media/http://www.commscorner.com/2010/04/live-events-need-twitter-hastags-built.html Source Mashable.
- http://www.socialmediaexaminer.com/12-ways-to-market-your-event-with-social-media/http://www.commscorner.com/2010/04/live-events-need-twitter-hastags-built.html Source Mashable.
- http://www.commscorner.com/2010/04/live-events-need-twitter-hastags-built.html
- http://www.commscorner.com/2010/04/live-events-need-twitter-hastags-built.htmlPost - media section, event section, etc
- So you know you need to be on Mobile, but what should you do- an app or a mobile site? And do you know the difference? App: Downloadable interface that installs Mobile site- DEFINITELY. You’ll reach MORE! That way you don’t have to guess which phone will “win!”The same technology you use to build mobile also works for tablets (no Flash)An app only reaches your most loyal followers while a mobile site reaches EVERYONEQR codes only go to mobile sites!
- If you’re doing it, so are your customers. Figure out ways to market that link different forms of technologyTablet/Laptop/Phone/TV: Pick two and link them
- Fascinating which things it doesn’t matter if it’s DURING the program even! Not just during commercials
- Therefore, the use of personalization, smart timing, and enticing calls to action are essential in making your content stand out and receive the desired attention. These best practices and much more are detailed in our free guide to email success
- Kendra – You can get statistics from your tool, so you should test, but Tuesdays mid-morning is the best time historically.Big events like Rodeo Austin can have a monthly newsletter, but especially for smaller events, we don’t recommend a publicized schedule. It’s the kiss of death for not having news at the moment you’re “supposed” to send it. Instead have an internal calendar.
- I’m always surprised that events don’t have email lists that they email on a regular basis. Does anyone here not email yet?
- The most important place to collect addresses on an ongoing basis is from your website. These people have self-selected that they like receiving information electronically.Don’t:LINK to an email signup (include it on the page)Put it on just the HOMEPAGE (put it on every page)
- Now you take your ideas you’ve put into your calendar, and pick the one(s) to send, and write your story – but don’t put the whole thing in your email. Put a few sentences, and link to your website or blog, where people might get “sucked in” to learn more. I love including more than one article, so you can test them against each other. Then have an office pool as to which one will get the most clicks – I bet you’re surprised!
- This is a format I’ve loved and used for years. It’s super simple (and I can send it to you – just request it). Just put the dates down the left and the mediums across the top. Then start filling in things from your brainstorming session.
- Now you take your ideas you’ve put into your calendar, and pick the one(s) to send, and write your story – but don’t put the whole thing in your email. Put a few sentences, and link to your website or blog, where people might get “sucked in” to learn more. I love including more than one article, so you can test them against each other. Then have an office pool as to which one will get the most clicks – I bet you’re surprised!
- Now you take your ideas you’ve put into your calendar, and pick the one(s) to send, and write your story – but don’t put the whole thing in your email. Put a few sentences, and link to your website or blog, where people might get “sucked in” to learn more. I love including more than one article, so you can test them against each other. Then have an office pool as to which one will get the most clicks – I bet you’re surprised!
- We talked about how your goal in your content is to get clicks to your website, blog or Facebook. But none of this means anything if people don’t open it in the first place! Make sure you have a good subject line!What is a good open rate?
- So what’s the format? Simple. You just need a headline, some imagery, text and a call to action. Some research shows that Click Here gets lots more clicks, but I’d include it not as the link – make the link be the actual action you want them to take.