Social Networking 101 - MO


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  • We are going to give you lots of great info today you’ll be able to use to immediately increase revenue for your event. But you don’t need to take notes. Just come up afterwards and give us your business card, and we’ll send you a link to the slides right after the conference.
  • We are going to give you lots of great info today you’ll be able to use to immediately increase revenue for your event. But you don’t need to take notes. Just come up afterwards and give us your business card, and we’ll send you a link to the slides right after the conference.
  • Saffire Events was founded by Kendra Wright, who has been building websites since 1995, when the internet began.In 2000, she joined forces with Aaron Pederson, Saffire Events’ technical director, and Jeremy Emerson, Saffire Events’ creative director.
  • Besides their work in the event industry, their team does work for large consumer companies in a lot of industries. This gives a breadth of experience that they bring to marketing events online.
  • Monika- can you put a slide here, like the graphic on the next page, but for traditional media…start it with Me: 1 and then some stats on how many people each one may reach? Like TV ads, Radio ads, direct mail pieces…you can kind of make up the #’s or just find an example. Obviously direct mail’s going to vary per campaign, so just guesstimate what you think…-Graphic from
  • Cassie does website, mobile and social networking.
  • Cassie does website, mobile and social networking.
  • Troy, I had to unfollow Saffire Events so we can show these people how to do a follow. 
  • Since we do the Amador website, we’re the perfect people to supply these graphics, so we’re going to add a heading now; it’s basically a background for the top part of the page.
  • Looks pretty snazzy, doesn’t it, Troy?
  • Don’t follow too many until you have tweeted and have a branded page!
  • Troy, do any of these look legit, like you’d want to follow them?
  • 1.    Share your Blog postsDoes your company blog? Why not take the time to share that wonderful content with your audience on Social Media? Sharing your blog posts with your Facebook and Twitter followers will not only help you engage with them, but it will also increase web traffic to your blog. If you increase this traffic you can then convert them into paying customers.2.   QuestionsAsk a question on Twitter, LinkedIn, Quora or Facebook and then share the answers you get. Create thought provoking and engaging questions based upon your area of expertise or industry that will produce great responses. Then share those answers with everyone on your company’s page. You can generate great feedback and start interesting discussions.3.   Highlight Customer Stories and TestimonialsLet your customers do the marketing for you! Share the stories and experiences that your customers have had with your company for all to see. This will show your company from different perspectives and show others what they can expect when doing business with you.4.   Local ActivitiesA great way to get people involved with your business and the community is to let them know about the things that are happening locally. Keeping your fans engaged with what’s going on in the community will not only look good for you but when they tell others where they heard about the event, they will be reminded of your company and that they heard it from you first! A good way to do this is to run a contest and give away something relevant to your community.5.   Fill in the BlankThis is a great way to get some conversations started. By creating fill in the blanks, you are setting yourself up for some interesting responses. These types of comments/ posts really get people to participate because when people see them they just can’t help themselves and feel the need to chime in with their two cents.6.   Organize a contestCreate a Contest that is both engaging and simple, but make sure that the prize is enticing as well! Simplicity goes very far when it comes to online contests. The fact of the matter is that people want to enter to win something for free, but are more reluctant to do so when they have to give out their information in fear of being spammed and contacted for services or products that they don’t need or want. Therefore use contests to create more visibility for your company and attract more followers and fans rather than trying to sell them something!7.    Top 10 ListsCreate top ten lists for different topics related to your industry. This is a great way to give your professional opinion on what you think is more important along with creating some discussion and engagement. Top ten lists usually draw a lot more attention because they are easier to read and people like to see how things rank in a list. This is why whenever you can create a list about a specific topic, you should. It’s also great for SEO (Search Engine Optimization)!8.   How-to VideosShow a video on how to do something specific that’s related to your business or industry. By making a step-by-step video, you not only improve SEO, but you’re also helping your online credibility. Just make sure that you pick something that you are an expert in and make sure it is done right. No one likes watching a how to video and not being able to do what it is you set out to show him or her. Since video is very popular on the Internet, it makes sense to be one step ahead of the competition and take the time to film out exactly what you are trying to show them.9.   Post Funny Photos or SayingsPeople love to laugh, so if you have something funny to say or something funny to show, then share it! Just make sure it’s appropriate for your audience and doesn’t pull in politics or religion. You don’t want to lose credibility for something you thought was funny but offended your audience.10.  Customer ContentDon’t put the entire burden on your own shoulders all the time. Let your customers and clients do the work for you! Allow them to upload and share their content with their friends and followers. Make sure that you respond accordingly to any negative content that may arise! Encourage your audience and provide them a place where they can share their content, to get all around engagement! Just be sure that it doesn’t turn off topic or become spammy.Leave us a comment below and let us know what has worked for you! We’re always curious to learn about what strategies work for particular businesses! You can leave a response, or trackback from your own site.
  • Source Mashable.
  • Source Mashable.
  • Source Mashable.
  • - media section, event section, etc
  • Schedule up to 10 posts for each account you set up for FREEFacebook, Twitter, LinkedIn“GO AWESOME” and for $10 a month, you can schedule up to 100 posts per account
  • Different for weekends and weekdays
  • Videos account for 50% of all online traffic as of January 2012
  • In the past, we all had a “guy.” Someone to keep our site updated.
  • Sometimes, however, your guy isn’t available.
  • #1 we all know nothing sells an event like photos. Photos are also an EXTREMELY personal way to share an event, especially if the photo is of them. This is one of the great things about localized eventsAbout half of young Americans find their news through Facebook. Do you make it easy for people to share content and articles?
  • Social Networking 101 - MO

    2. 2. SIT BACK AND RELAXGive us your business card at the end of the presentation; We’ll send you our slides.
    3. 3. CAN’T GET ENOUGH SAFFIRE? Come by our booth: 41A chance to meet Kendra!
    4. 4. SOCIAL NETWORKINGOur working definition: • Social networking is the practice of connecting your customers through social media outlets to facilitate positive relationships that grow your brand.
    5. 5. SOCIAL MEDIA VS. SOCIAL NETWORKINGSocial media and social networking are notsynonyms.Social media are the OUTLETS likeFacebook, Twitter, etc. • Use social media outlets to create your social network.The social NETWORK is what you create tobring value to your event.
    6. 6. Your social media outlets are only as good as the network you build on them.
    7. 7. PRESENTERS Kendra Cassie Wright Roberts• First job managing events for • Received BS Public non-profit Relations, & Masters Sport• Began building websites in Management, The 1995 for Fortune 1000 University of Texas company • Born in Central City, NE• Started own company in 1998 • United States Olympic• Brings big-company experience to the event Committee industry • Rodeo Austin
    8. 8. HISTORY
    12. 12. PALAMINO FEST
    13. 13. Our goal is to elevate the event industry byenhancing its most important virtual front door – its online presence.
    14. 14. WHY USE SOCIAL NETWORKING? Traditional Networking Model Local Radio Ad: 5,000 people/ Local TV Ad commercialCampaign: 200,000people/commercial Print: Varies based on Send*Based on midsized market
    15. 15. WHY USE SOCIAL NETWORKING? Social Networking ModelME: 1 My Friends’ My Friends: Friends 500+ 250,000+
    17. 17. YOUR SOCIAL MEDIA PRIORITIES• Spend 70% of your time on Facebook• Use an app that posts tweets when you post on Facebook (adding 0-10%)• Spend 15% on YouTube• Spend 5% between Pinterest and Instagram (photo sharing)
    18. 18. WHICH OUTLETS DO I USE?Focus your attention on key players.DON’T try to have a presence on everysocial media outlet.From the marketer’s standpoint, it’s muchmore effective to have a solid presence inone or two channels than it is to try todominate every platform.
    19. 19. WHAT TO SHARE & WHEREWhat to Share WhereShort blurbs Facebook, TwitterLonger stories Facebook (and/or link to website or blog)Photos Facebook, Twitter, Pinterest, InstagramVideos Facebook, Twitter, YouTubeContests Facebook, Twitter (website)
    20. 20. FACEBOOK
    21. 21. POLLHow many of you have a personal Facebook account?How many of you have a Facebook account for your event?
    22. 22. FACEBOOKOver 1 BILLION monthly active usersOne in every seven humans on earthis active on FacebookThe most important way to spend yoursocial networking energyFacebook trends to know• People use it on mobile• People use it for photo sharing
    23. 23. FACEBOOK COVER PHOTO Be creative! Use this space to make big announcements, i.e. event dates and upcoming performers. Change it daily during your event to highlight the day’s activities. You can’t put links on your cover photo.
    24. 24. FACEBOOK PROFILE PICTURE Don’t forget the profile picture! It will appear “solo” throughout Facebook; it needs to be able to stand alone and represent your brand.
    28. 28. TAGGING IN FACEBOOKLet’s do an experiment. Smile!
    29. 29. TAGGING IN FACEBOOKTake pictures of the crowd atconcerts, post them and encouragethem to tag themselves Your photo appears in their Facebook feed!
    30. 30. DEEP THOUGHT Ask questions that get people totalk about themselves in relation to your event
    31. 31. GRAB THEIR ATTENTION• Consider funny – posts from mascot, etc.• Personal/human interest stories get a lot of hits• Posts with photos get more views! Think about what YOU would want to click!
    32. 32. TWITTER
    33. 33. POLLHow many of you have a personal Twitter account?How many of you have a Twitter account for your event?
    34. 34. TWITTERYour 2nd priority for social media530 million accounts340 million tweets a day1 million accounts added to Twitter every day
    35. 35. WHY TWEET?Twitter is current on up-to-the minuteimportant news and culturalhappenings.Ramp up your publishingfrequency, and make timely contentthe focus of your Twitter activities inorder to satisfy information-hungryusers.
    36. 36. STEP 1: SET UP TWITTERNo more than 15 characters in UsernameExample: Amador County Fair • Too many characters: @AmadorCountyFair • Use: @AmadorFair • Use your real business name so search engines & customers can find you SAFFIRE RECOMMENDATION Include your state in your username if you need to differentiate yourself!
    37. 37. COMPLETE A FEW FIELDS AmadorFair
    38. 38. WHO TO FOLLOW IN SET UPWhen you set up your account, justfollow the minimum - Industryassociations & businesses • IAFE @IAFE • IFEA @IFEAworld • State/regional organization • Saffire Events @SaffireEvents
    39. 39. STEP 2: CUSTOMIZE YOUR PAGEEdit Profile • Add a photo (logo) o Get 10x more followers • Add a bio (mission – make it fun) o Get 8x more followersCustomize your design • Use your website background
    40. 40. NEW! ADD A HEADERMake a file that is 1200px wide by 600px tallIt will be a background behind:• Twitter name• Bio• Location• URLJust another way to convey your brandUpload it to Profile/Design
    41. 41. Amador header
    42. 42. STEP 3: DO A FEW RE-TWEETSRe-tweet people you follow• Look through your timeline• At first, this is just to get your feet wet• Give people a taste of what’s to come
    43. 43. STEP 4: FOLLOW SOME PEOPLEEvents similar to yoursBig eventsPeople involved in your eventLocal businessesJust for fun SAFFIRE RECOMMENDATION Don’t follow too many until you have tweeted and have a branded page!
    44. 44. PEOPLE INVOLVED IN YOUR EVENTSponsorsVendorsEntertainersVolunteersExhibitorsBoard members SAFFIRE RECOMMENDATION Follow people on a Tuesday morning; there may be better chance they’ll follow you back.
    45. 45. LOCAL BUSINESSESLocal businesses • Amador (county) • Plymouth (city)Local press SAFFIRE RECOMMENDATION Pilfer from those we are following & our followers!
    46. 46. STEP 5: WRITE SOME TWEETSIt’s a chicken and the egg: peopledon’t follow people without tweets, butyou’ll get better bang for buck onceyou have more followersTweet what you think will be helpful toyour target audience • Don’t be too self-serving
    47. 47. WHAT TO POSTWebsite changes/blog posts/emailarticlesTestimonialsPhotos/Videos“Insider info”News of weird/human interest storiesContestsQuestions
    48. 48. SPECIFIC IDEASSend opening day congrats to otherfairsJudiciously promote big sponsors forretweetSame with vendors and entertainersPost thanks to people/groups; they’llrepost
    49. 49. TRICKS & TIPS FOR TWEETSFor the highest click-through rates:Tweet between 120-130 characters.Write tweets containing “via,” “RT,” “please” and“check.”Post weird/human interest stories.Tweet on the weekends. SAFFIRE RECOMMENDATION Use: or to schedule social media in advance.
    50. 50. WHAT IS THIS? #
    51. 51. THE ART OF THE HASHTAGA hashtag is how Twitter users organizethemselves.People start including a hashtag whentweeting about a topic.It becomes easier to find that topic in search.It is more likely to appear in Twitter’s TrendingTopics.
    52. 52. ENSURE ADOPTION OF A HASHTAG You can’t!
    53. 53. WHAT YOU CAN DOPOST it – relevant places on yourwebsite/blogPRINT it – eventmaterials, signage, scoreboards, etc.PUBLICIZE it –SAFFIRE RECOMMENDATION Twitter feed, regularlyand consistently for customers to find, adopt Make it easy and enticing and promote hashtags.
    54. 54. AN RECENT EXAMPLEMany also use hashtags to add somethingparenthetical/funnyat the end of a tweetManti Te’o hashtag: #catfished
    57. 57. STEP 7: GO ABOUT YOUR DAYInstall Firefox extension • While you are online reading articles, don’t just post them; highlight text and click Buffer icon at bottom right to tweet
    59. 59. TWITONOMY
    60. 60. STEP 8: TWEAK & REPEATCheck BufferApp or Twitonomy analytics.Write down topics that had the mostreach. • Do more of those.Write down topics that had the leastreach. • Do less of those.
    61. 61. what is the fastest growing website of all time?
    62. 62. PINTERESTPinterest was the first site toget 10 million unique visitorsin a month.Pin event photos (and more)and invite your customers tofollow your boards!Not your highest priority, butdo it! It’s fun!
    63. 63. PINTEREST
    64. 64. PINTEREST
    65. 65. 50% of all web content is…
    66. 66. YOUTUBE Customers exposed to videos are 437% more likely to engage in your brand. • Engagement = Purchases SAFFIRE RECOMMENDATIONMake your videos raw and not too produced to help customers identify with your brand.
    67. 67. YOUTUBE3rd in your social mediapriorities4 billion videos/day viewed800 million unique usersvisit YouTube each month44% of YouTube’s usersare agedbetween 12 and 34
    68. 68. INSTAGRAM • Mainly for mobile • Known for image “doctoring” • Trends younger • Ease of use lowers barriers to content creation and helps fuel posts on other networks.
    69. 69. Reach younger customers with…
    70. 70. 1. CREATE AN ACCOUNT
    71. 71. 2. TAKE A PHOTO
    72. 72. 3. PICK A FILTER
    73. 73. 4. POST!
    74. 74. FUN FACTS ABOUT INSTAGRAM• Social media users plan to increase their use of Instagram at a rate higher than that of any other network.• 85% of Instagrammers use the platform at work, way above any other social media format.
    75. 75. USE HASHTAGS ON INSTAGRAM TOO! SAFFIRE RECOMMENDATION Use the same hashtags that you use on twitter so people (and you) have less to remember.
    76. 76. FINAL WORD ON INSTAGRAMThe most important thing you cando for your Instagram community isto remain active, engaged andprovide value by responding tocomments.
    77. 77. Where is the best place tomaximize your social media presence?
    79. 79. FACEBOOK
    80. 80. TWITTER
    81. 81. PINTEREST
    82. 82. YOUTUBE
    83. 83. YOUR WEBSITE
    85. 85. YOUR WEB GUY
    86. 86. THE GOAL you must be able tomarket your event on your website in real time
    87. 87. MAXIMIZE SOCIAL MEDIA ON WEBSITE Facebook or Tweet your FESTIVAL
    88. 88. MAXIMIZE SOCIAL MEDIA ON WEBSITE Facebook/Tweet a festival EVENT/FEATURE
    89. 89. MAXIMIZE SOCIAL MEDIA ON WEBSITEFacebook or Tweet a PHOTO of an event/feature
    91. 91. MAKE PEOPLE FEEL LIKE INSIDERS• Be the first to know about X via social media!• See behind-the-scenes looks at our event! Your customers feel special, and they are more likely to be long term followers.
    92. 92. MULTIMEDIA• Photo contests on website and Facebook• Caption that photo• Funny video upload Photos and video arenaturally VIRAL and give you more event photos!
    93. 93. GET PEOPLE TALKINGShow live tweets on concert sidescreensHave a vote or quiz • Answer on text, app, QR code, etc.
    94. 94. RECAPDon’t try to spread yourself too thinover social media outlets-pick a fewand be successfulDon’t prioritize social media at theexpense of your website
    95. 95. BULLS EYELeave your business card, andwe’ll send:• These slides• A free subscription to The Dirt• Invitation to educational webinars