QSM Chap 10 Service Culture in Tourism and Hospitality Industry.pptx
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Real Learning graphics
1. Copyright 2015 by Jay Cross
Aha! Graphics
Jay Cross
August 25, 2015
Real
Learning
The missing manual for do-it-yourself
learners
1
2. Copyright 2015 by Jay Cross 2
hese are the current (beta) graphics from Real
earning.
believe all non-fiction books communicate best
ith illustrations. As youâll see, this book is chock
ull of them.
ictures provide another means of getting to the
message. They reinforce the concepts in the text.
heyâre also a graphic index to the book, the site,
nd the content. For many, theyâre the only part of
eal Learning they will read.
lease donât share this file with others; itâs beta-
eta-beta. I assembled most of this by cutting and
asting drawings licensed from Common Craft.
he concept is there; time will tell if I improve the
xecution.
jaycross.com
3. Copyright 2015 by Jay Cross 3
LEARNING,
Fast: Real Learning Slow: Seat of the pants
4. Copyright 2015 by Jay Cross 4
These are the most recent graphics from the
Real Learning book. Whip through them to get
a feel for the what this is about.
Then visit the Real Learning Project at
http://bit.ly/1MPKRZ4
Recipient X8wg*SS
5. Copyright 2015 by Jay Cross 5
r
Jay Cross
Aha!
Work smarter and have greater impact.
Learn faster and remember more.
Work out loud. Embrace openness.
Co-create knowledge with colleagues.
Plan how to achieve your growth goals.
Become the person you aspire to be.
Learn from experience
without instructors or classrooms.
6. Real Learning is for me. Itâs self-
directed learning. It focuses on
two areas: what I need to do to
keep up with my job and what
experience I need to advance in
my career.
They said I was responsible
for my own learning, but I donât
know where to start or what to
do. It feels haphazard.
Real Learning is based
on what neurologists and
learning scientists have
found
to be most effective.
Do-it-yourself learning.
7. Copyright 2015 by Jay Cross 7
Seeing a photo of a lightbulb can
increase your creative capacity by
15%. One of many science
findings that you can apply to
learn more naturally.
8. Copyright 2015 by Jay Cross 8
Scientists have discovered lots about
how we learn and grow, but most of the
findings never make it down to workers
who have to get the job done and people
who want to advance.
I created the Real Learning Project to
share advice on what works with people
who are striving to learn and prosper.
JAY
Brain scientists know how
to improve the way you learn.
9. Copyright 2015 by Jay Cross 9
Your Progress Log (âPlogâ) is key to your learning.
Your Plog may be a blog or a journal.
Record your goals.
Jot down what you learn
(and how) every day. Reflect on your progress
every week.
or
10. Copyright 2015 by Jay Cross 10
Maybe I can get
assigned to the
new AI project
here. Iâd sure learn
a lot.
I am keeping track
of my daily progress.
I share what I am
doing with my
peers.
Iâve got my personal
network in place. Bots
bring new stuff to my
attention. I curate my
teamâs research.
An independent learner,
taking charge of her destiny.
11. Copyright 2015 by Jay Cross 11
Set your goals and review them frequently.
Assess your level of commitment and
motivated skills, and core values.
Consider what you are proud of and
what makes you feel good about
yourself.
Think about where you want to be five
years from now, ten years, twenty
years.
Write down your major goals at work,
in your career, and for your life.
12. Copyright 2015 by Jay Cross 12
You will achieve more by leveraging
your strengths than by shoring
up your weaknesses.
13. Copyright 2015 by Jay Cross 13
School probably taught you itâs okay
to learn about something rather than
to learn to do it. Lessons that arenât
tied to action have no staying power.
You learn by living your
life, doing your job, and
paying attention.
Experience is the best teacher.
16. Copyright 2015 by Jay Cross 16
I learn bits and pieces,
sometimes without even
realizing it. In the end, it all
comes together, and superior
performance is the result.
Learning from
experience is tough. Not
learning from
experience is the end of
the road.I learn as I work,
not apart from it.
I learn what I need to know. Itâs
always relevant, unlike some
workshops Iâve attended.
These days, learning is the job.
ahasite.com
17. Copyright 2015 by Jay Cross 17
Bullshit
The web is made of this.
Cut on your crap detectors.
18. Copyright 2015 by Jay Cross 18
Letâs hook up!
Neurons just want to connect.
21. Copyright 2015 by Jay Cross 21
Formal
Learning
Informal
Learning
Spending Learning
Absurd corporate spending:
80+% of professional learning is informal.
22. Copyright 2015 by Jay Cross 22
What Jane Hart calls Modern Workplace
Learning is social.
We learn from one another. âWe store
our knowledge in our friends.â We share
information and collaborate. Our
networks and âlife linesâ are vital to our
performance. Each one teach one.
Learning is social.
23. Copyright 2015 by Jay Cross 23
Experiential
Learning
Social
Learning
Informal
Learning
Formal
Learning
Serendipitous
Learning
70:20:10
Situated
Learning
Double-loop
Learning
Performance
Support
Connectivism
21st Century
Learning
Flipped
Learning
Real
Learning
Real Learning embraces them all.
40. Copyright 2015 by Jay Cross 40
The focus has shifted from
knowing stuff to getting
things done. You learn
experientially â in the
course of doing your job.
Itâs a new deal entirely.
Built on material from Jane Hartâs book Modern Workplace Learning. c4lpt.co.uk
âNo more courses,
no more books.âIn a complex world
where progress is
accelerating,
learning is the
work.
Modern Workplace Learning
41. Copyright 2015 by Jay Cross 41
The #1 way to increase your learning on the job
is to tackle challenging assignments.
42. Copyright 2015 by Jay Cross 42
Great. Our new robotics group
could use a hand. Why donât we
get you assigned there for the
next quarter?
Iâd like to take on some
new challenges.
âStretchâ assignments provide a
powerful way to learn and grow.
43. Copyright 2015 by Jay Cross 43
In business school, Jay learned
more from his study group than from
his professors. Form your own.
49. Copyright 2015 by Jay Cross 49
http://www.clker.com/
http://www.clipartsheep.com/http://commoncraft.com
Search Google for what you want
and click Images. Be careful not
to take copyrighted material.
You need not be an artist to communicate visually.
An inexpensive license
gives me access to more
than 2000 images.
54. Copyright 2015 by Jay Cross 54
Unknown
Territory
The Edge
Unsafe
Safe
Unknown
Territory
Unknown
Territory
High risk
Moderate Risk
Low Risk
How far into Unknown
Territory do you want
to go? Whatâs your
risk profile?
55. Copyright 2015 by Jay Cross 55
Trips deep into unknown territory
are scary but thatâs where you learn.
56. Copyright 2015 by Jay Cross 56
Low Risk
Moderate Risk
High risk
Risk prone, daredevil, gambler, hair on fire.
High risk but high return if it works.
Risk averse. Timid.
Low risk, low reward.
Adventurous. Optimistic.
Loves challenge.
Best odds of success.
57. Copyright 2015 by Jay Cross 57
Which would you choose?
One million
dollars in cash.
50-50 chance of
winning $2.4 million.
or
58. Copyright 2015 by Jay Cross 58
Average performers
Happy Employees
Productivity
+31%
Sales
+37%
Creativity
+200%
from Positive Intelligence
by Shawn Achor
The happier you are, the
more productive you become.
63. Copyright 2015 by Jay Cross 63
Cue
Reward
Routine
The Habit Loop (Duhigg)
64. Copyright 2015 by Jay Cross 64
Work Out Loud
Leave breadcrumbs
so others can find
what you found.
Share what you
are doing on your blog.
Show samples
so others can
understand.
Post artifacts from
meetings, events,
conferences.
Share an iPhone
video on
how to accomplish
something.
Share your presentations
on SlideShare
Make transparency
your default mode
of working.
Tweet your
discoveries.
Work with a spirit
of generosity. Build up
your karma.
Provide feedback
to others.
Speak your mind.
65. Copyright 2015 by Jay Cross 65
Formal Learning
Push
Passive learner
Courses, workshops
Grades, obedience
Most often solo
Anticipate
Conform
Assumes world is predictable
Informal Learning
Pull
Active learner
Learn from experience
Competence, growth
Most often social
Respond
Innovate
Assumes all is unpredictable
Learning is migrating from
top-down Push to bottom-up Pull.
66. Whatâs our time-to-market?
How can we increase sales?
How competitive are we?
When are new products
coming on stream?
How can we do more
for our customers?
Are we poised for
digital transformation?
Speak the language of business
to learn how business works.
67. Copyright 2015 by Jay Cross 67
Twitter is the public square where we find out whatâs
going on, share ideas, and gossip. The modern agora.
68. Copyright 2015 by Jay Cross 68
Why you must take responsibility
for your own learning.
Response by
200 Chief
Learning Officers
71. Copyright 2015 by Jay Cross 71
Real
Learning
The missing manual for do-it-yourself
learners
72. Copyright 2015 by Jay Cross 72
JAY CROSS has shaped the way millions of
professionals make decisions. He designed the first
business degree program at the University of
Phoenix and literally wrote the book on Informal
Learning. A champion of experiential learning and
systems thinking, Jayâs calling is to create happier,
more productive workplaces. He is a graduate of
Princeton and Harvard but was struck by how much
more one learns from life than from schooling. He
leads The Real Learning Project and is CEO of the
Internet Time Alliance.
73. Copyright 2015 by Jay Cross 73
âReal Learning is the manual we've been waiting for to
help empower self-directed learners in really practical
ways.â
Laura Overton, Founder and CEO, Towards Maturity.
âJayâs straightforward style will lead you into the age of
learner empowerment, choice, and personal freedom.â
Curt Bonk, Professor, Indiana University
âA suite of tools for understanding yourself as a learner
and to kick-start you into learning better, faster, deeper.
Learning to learn gives you the advantage you need to be
a better you for yourself and your future.â
Clark Quinn, Managing Director, Quinnovation
âJay Cross' collection of resources for Aha! Learning
rockets thinking, planning, and action into the future. If
you're up for new views and ideas and tools, get
onboard.â
R. S. Webster, Prof. Emeritus Ohio State University
74. Copyright 2015 by Jay Cross 74
Jay Cross
Real Learning
The missing manual for do-it-yourself
learners
http://bit.ly/1MPKRZ4