Presentation given at KM Roundtable in Melbourne, talking about the people aspects of collaboration.

1. Collaboration is about people James Robertson, Step Two Designs (jamesr@steptwo.com.au)

3. What are the people factors that drive the success or failure of collaboration?

4. Two critical success factors

5. There are two critical success factors for collaboration tools www.steptwo.com.au/papers/kmc_discussionforums

6. clear purpose

7. common sense of community

8. Testing a few real-world examples ? Sharing subject-matter expertise  Project collaboration  Reviewing the new web strategy  Designing the new office space  Staff buy and swap area

9. Other key principles

10. You can’t force staff to collaborate www.steptwo.com.au/papers/cmb_collabpeople

11. Let staff drive their own experimentation and use of tools theobvious.typepad.com/blog/2007/03/the_100_guarant.html

12. Target and support areas that have a clear desire and need

13. Build trust and relationships face to face

14. en.wikipedia.org/wiki/Forming-storming-norming-performing forming storming norming performing

15. Ensure there are business opportunities for collaboration

16. Collaboration must be supported and facilitated www.steptwo.com.au/papers/cmb_supportcollab

17. Build social networks to connect people with people

18. Focus on the purpose and outcome, beyond just chatting