Being an assertive leader: managing conflict
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Managing and dealing with conflict in both the workplace and in our personal lives is a key component to building and maintaining healthy relationships. We have all lost our power or position through the wrath or negative behaviour of another, or in this battle for supremacy, have over-extended our own power to push ourselves as the ultimate authority. Conflict is not a one-sided game, and with better self-awareness and emotional management, we can begin to better manage others by understanding what part our own behaviour plays in manifesting, fuelling or even minimising conflict.
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Being an assertive leader: managing conflict
- 2. GETTING TO KNOW EACH OTHER
- 17. WHAT REALLY MAKES YOU STEAM?
- 19. TOP TIPS 19 » Be aware of how other character types affect you. » Choose your response carefully. » Regulate breathing to manage emotion. » Face your stress source head-on when you’re ready. » Make a plan and be realistic. » Take one step at a time.
- 22. OpenandHonest Considering Other Needs Direct Aggression » Bossy » Arrogant » Intolerant » Opinionated » Overbearing
- 23. OpenandHonest Considering Other Needs Indirect Aggression » Sarcastic » Deceiving » Ambiguous » Insinuating » Guilt-inducing
- 24. OpenandHonest Considering Other Needs Submissive » Wailing » Moaning » Helpless » Passive » Indecisive » Apologetic
- 25. OpenandHonest Considering Other Needs Assertive » Direct » Honest » Accepting » Responsible » Spontaneous
- 26. OpenandHonest Considering Other Needs Direct Aggression Assertive Indirect Aggression Passive
- 27. The Impact of Learned Behaviour » How does this behaviour look and sound? » How does it make you feel? » What is your non-assertive reaction? » The outcome of this action?
- 30. LEAVE YOUR RUCKSACK OF TROUBLE AT THE DOOR Always remember: Take a moment breath a get into your confident state.
- 31. ACTION PLAN Stop Start Continue In regards to offering Leadership excellence - outline one thing that you would like to focus on and stop doing, one that you will focus on and start doing and one that you will definitely continue doing.
- 32. Thank you!
Editor's Notes
- For time saving I use this slide to point out that last time we spent a great deal of time getting to know each by me leading – now it is over to them. As we run through the exercise
- Starting story – ‘My bonkers boss’
- Get group to stand.Remain standing if you understand the spirit of your company’s T&E policyRemain standing if you believe most people in your org follow the spiritRemain standing if you know the letter of the policy (all clauses)
- Open out to audience – when does talent go right / go wrongAs leaders how do we adapt to changes in talent – who’s ready for millennials?
- These are the building blocks that help me manage performance gaps and avoid conflictI also use them to manage customer : advisor trust