SlideShare a Scribd company logo
1 of 18
The Fragile Client Relationship Moderator: Neil Perry
Neil A. Perry
Marketer Only Meetings
Brand Feedback	 Consistent Agency / Vendor Themes Looking for Strategic Thinking Want Collaboration Financial Concerns and Must See Clear ROI Want New Thinking; Fresh Ideas
Expressed Concerns / Needs Integration / Elimination of Silos Managing the Increased Needs from Channel Growth Senior, Stable Agency Leadership Best Pricing
Brands & Marketers Generally Satisfied with Agencies / Vendors Want Thought Leadership Increasingly Seeking “The Next Big Idea” Shiny New Objects Time Compressed / Overwhelmed Internal Staff
My Agency Rocks
My Agency Rocks Gets My Brand Clear POV Strategic Partners Challenge Each Other Integrated Idea Generation
Ideal Partnerships
Ideal Partnerships Best Solutions Through Working Together Honesty Nimble Financially Fair Collaborating Partner
First Questions What are the barriers to developing effective partnerships with clients, or vendors? What have you done to overcome these barriers, and create a Collaborative Partnership?
Services, Attributes & Skills
Services, Attributes & Skills New Ideas / Best Ideas Stake a Course Walk In Our Shoes Tool Selection and Matches Technical Innovators “Smart Creative” Thought Leadership
Questions What skills or attributes will you need to develop to succeed in today’s marketing environment? What / How can you make those changes happen?
Perceived Weaknesses
Perceived Weaknesses “In a Rut” “Test the Waters” Fatigued, Too Comfortable Loss of Drive Tech Savvy Disconnected ROI / Results
Questions What are the perceived, or real weaknesses in your organization that gets in the way of your client relationship? What can or are you doing to shore up those weaknesses and improve your partnership?
Recap Agencies Do Rock! The Critical Importance of Partnering Enhanced Skills and Attributes to Meet Future Needs Address and Correct Weaknesses It is a Fragile Client Relationship Let’s Redesign Ourselves!

More Related Content

What's hot

Why Building a Team is Critical to Creating Value in Your Business
Why Building a Team is Critical to Creating Value in Your BusinessWhy Building a Team is Critical to Creating Value in Your Business
Why Building a Team is Critical to Creating Value in Your Business
Krista Sheets
 

What's hot (20)

Think Like An Executive: The Business of Knowing Their Business
Think Like An Executive: The Business of Knowing Their BusinessThink Like An Executive: The Business of Knowing Their Business
Think Like An Executive: The Business of Knowing Their Business
 
An introduction of New Agent Training and Broker Owner Series at Greater Bost...
An introduction of New Agent Training and Broker Owner Series at Greater Bost...An introduction of New Agent Training and Broker Owner Series at Greater Bost...
An introduction of New Agent Training and Broker Owner Series at Greater Bost...
 
The business of knowing your customer's business - The key to selling value
The business of knowing your customer's business - The key to selling valueThe business of knowing your customer's business - The key to selling value
The business of knowing your customer's business - The key to selling value
 
5 Ways to Enhance the B2B Buyer-Seller Relationship
5 Ways to Enhance the B2B Buyer-Seller Relationship5 Ways to Enhance the B2B Buyer-Seller Relationship
5 Ways to Enhance the B2B Buyer-Seller Relationship
 
Selective Marketing
Selective MarketingSelective Marketing
Selective Marketing
 
Why Building a Team is Critical to Creating Value in Your Business
Why Building a Team is Critical to Creating Value in Your BusinessWhy Building a Team is Critical to Creating Value in Your Business
Why Building a Team is Critical to Creating Value in Your Business
 
Buying lifecycle, buyer stages mapped to personas and actions
Buying lifecycle, buyer stages mapped to personas and actionsBuying lifecycle, buyer stages mapped to personas and actions
Buying lifecycle, buyer stages mapped to personas and actions
 
Thinking of Buying a Business?
Thinking of Buying a Business?Thinking of Buying a Business?
Thinking of Buying a Business?
 
September 2010 Consultants Business Development Forum
September 2010 Consultants Business Development ForumSeptember 2010 Consultants Business Development Forum
September 2010 Consultants Business Development Forum
 
4 Keys to Differentiate on Value
4 Keys to Differentiate on Value4 Keys to Differentiate on Value
4 Keys to Differentiate on Value
 
7 rules for productizing startup ideas
7 rules for productizing startup ideas7 rules for productizing startup ideas
7 rules for productizing startup ideas
 
Consult Australia Tasmania Seminar - Proactive Business Development
Consult Australia Tasmania Seminar - Proactive Business DevelopmentConsult Australia Tasmania Seminar - Proactive Business Development
Consult Australia Tasmania Seminar - Proactive Business Development
 
Delivering Consistent National Brand Service At Multiple Locations - ICSA Pr...
Delivering Consistent National Brand Service At Multiple Locations - ICSA  Pr...Delivering Consistent National Brand Service At Multiple Locations - ICSA  Pr...
Delivering Consistent National Brand Service At Multiple Locations - ICSA Pr...
 
Sales And Software Consulting Overview
Sales And Software Consulting OverviewSales And Software Consulting Overview
Sales And Software Consulting Overview
 
Top 10 small business issues
Top 10 small business issuesTop 10 small business issues
Top 10 small business issues
 
MAPPING YOUR CUSTOMER JOURNEY: THE ORGANIZATIONAL EXERCISE YOU MUST DO
MAPPING YOUR CUSTOMER JOURNEY: THE ORGANIZATIONAL EXERCISE YOU MUST DO MAPPING YOUR CUSTOMER JOURNEY: THE ORGANIZATIONAL EXERCISE YOU MUST DO
MAPPING YOUR CUSTOMER JOURNEY: THE ORGANIZATIONAL EXERCISE YOU MUST DO
 
How to Market Business Consulting Services through Packaging
How to Market Business Consulting Services through PackagingHow to Market Business Consulting Services through Packaging
How to Market Business Consulting Services through Packaging
 
New Small Business Association Concept
New Small Business Association ConceptNew Small Business Association Concept
New Small Business Association Concept
 
Increase Your Persuasive Skills by Tuning In
Increase Your Persuasive Skills by Tuning InIncrease Your Persuasive Skills by Tuning In
Increase Your Persuasive Skills by Tuning In
 
3 Pillars Of Business Success
3 Pillars Of Business Success3 Pillars Of Business Success
3 Pillars Of Business Success
 

Similar to The Fragile Client Relationship

Template: Writing a Business Plan 101
Template: Writing a Business Plan 101Template: Writing a Business Plan 101
Template: Writing a Business Plan 101
40billion
 
Sales Influence Presentation June 2015 07062015
Sales Influence Presentation June 2015 07062015Sales Influence Presentation June 2015 07062015
Sales Influence Presentation June 2015 07062015
Madeleine Tewes MBA
 

Similar to The Fragile Client Relationship (20)

Venture Development - My Value Proposition
Venture Development - My Value PropositionVenture Development - My Value Proposition
Venture Development - My Value Proposition
 
Template: Writing a Business Plan 101
Template: Writing a Business Plan 101Template: Writing a Business Plan 101
Template: Writing a Business Plan 101
 
Reg Compl Ipmiaq
Reg Compl IpmiaqReg Compl Ipmiaq
Reg Compl Ipmiaq
 
Business Plan Presentation Template
Business Plan Presentation TemplateBusiness Plan Presentation Template
Business Plan Presentation Template
 
Mr VC here's my Big Idea
Mr VC here's my Big IdeaMr VC here's my Big Idea
Mr VC here's my Big Idea
 
How YOU Sell
How YOU SellHow YOU Sell
How YOU Sell
 
Transforming the Boardrooms "Boardroom Effectiveness "
Transforming the Boardrooms "Boardroom Effectiveness"Transforming the Boardrooms "Boardroom Effectiveness"
Transforming the Boardrooms "Boardroom Effectiveness "
 
JETT SOL Amcham Shanghai China
JETT SOL  Amcham Shanghai ChinaJETT SOL  Amcham Shanghai China
JETT SOL Amcham Shanghai China
 
Centennial Brand Sept 19 2005
Centennial Brand Sept 19 2005Centennial Brand Sept 19 2005
Centennial Brand Sept 19 2005
 
Chp12 E Business Design
Chp12 E Business DesignChp12 E Business Design
Chp12 E Business Design
 
SEO 2.0 Presentation (search engine optimization 2.0)
SEO 2.0 Presentation (search engine optimization 2.0)SEO 2.0 Presentation (search engine optimization 2.0)
SEO 2.0 Presentation (search engine optimization 2.0)
 
Sote ICT Business Ideas Competition Form 2017
Sote ICT Business Ideas Competition Form 2017Sote ICT Business Ideas Competition Form 2017
Sote ICT Business Ideas Competition Form 2017
 
What Every Executive Wants You to Know About Successfully Selling to the Top
What Every Executive Wants You to Know About Successfully Selling to the TopWhat Every Executive Wants You to Know About Successfully Selling to the Top
What Every Executive Wants You to Know About Successfully Selling to the Top
 
Sales Excellence
Sales ExcellenceSales Excellence
Sales Excellence
 
Henley Presentation
Henley PresentationHenley Presentation
Henley Presentation
 
STC Summit 2014 Winning Strategies for Independent Consultants
STC Summit 2014 Winning Strategies for Independent ConsultantsSTC Summit 2014 Winning Strategies for Independent Consultants
STC Summit 2014 Winning Strategies for Independent Consultants
 
Business Success for Farriers
Business Success for FarriersBusiness Success for Farriers
Business Success for Farriers
 
Building A Value Propostion
Building A Value PropostionBuilding A Value Propostion
Building A Value Propostion
 
Fire Your Banker, Hire A Relationship Manager!
Fire Your Banker, Hire A Relationship Manager!Fire Your Banker, Hire A Relationship Manager!
Fire Your Banker, Hire A Relationship Manager!
 
Sales Influence Presentation June 2015 07062015
Sales Influence Presentation June 2015 07062015Sales Influence Presentation June 2015 07062015
Sales Influence Presentation June 2015 07062015
 

More from iMedia Connection

More from iMedia Connection (20)

How to Close the Loop on Data-Driven Creative
How to Close the Loop on Data-Driven CreativeHow to Close the Loop on Data-Driven Creative
How to Close the Loop on Data-Driven Creative
 
Welcome by Summit Host Beverly Jackson of MGM
Welcome by Summit Host Beverly Jackson of MGMWelcome by Summit Host Beverly Jackson of MGM
Welcome by Summit Host Beverly Jackson of MGM
 
Integrating Digital Innovation into Marketing DNA
Integrating Digital Innovation into Marketing DNAIntegrating Digital Innovation into Marketing DNA
Integrating Digital Innovation into Marketing DNA
 
Keynote: The Future of Brand is Experience
Keynote: The Future of Brand is ExperienceKeynote: The Future of Brand is Experience
Keynote: The Future of Brand is Experience
 
Keynote: Using Data to Tell Stories
Keynote: Using Data to Tell StoriesKeynote: Using Data to Tell Stories
Keynote: Using Data to Tell Stories
 
Why Marketers Should Think Like Movie Producers
Why Marketers Should Think Like Movie Producers Why Marketers Should Think Like Movie Producers
Why Marketers Should Think Like Movie Producers
 
Keynote: The New Workforce
Keynote: The New WorkforceKeynote: The New Workforce
Keynote: The New Workforce
 
Follow Up to Opening Keynote on The New Workforce
Follow Up to Opening Keynote on The New WorkforceFollow Up to Opening Keynote on The New Workforce
Follow Up to Opening Keynote on The New Workforce
 
Failures in Research & Development
Failures in Research & DevelopmentFailures in Research & Development
Failures in Research & Development
 
The Story of People & their Technology
The Story of People & their TechnologyThe Story of People & their Technology
The Story of People & their Technology
 
Opening Remarks by Summit Host
Opening Remarks by Summit HostOpening Remarks by Summit Host
Opening Remarks by Summit Host
 
The Future of Advertising in the IoT
The Future of Advertising in the IoTThe Future of Advertising in the IoT
The Future of Advertising in the IoT
 
Intro: The State of Ad Tech
Intro: The State of Ad TechIntro: The State of Ad Tech
Intro: The State of Ad Tech
 
Halt & Catch Fire: Is PII No Longer the Third-Rail of Digital Privacy?
Halt & Catch Fire: Is PII No Longer the Third-Rail of Digital Privacy?Halt & Catch Fire: Is PII No Longer the Third-Rail of Digital Privacy?
Halt & Catch Fire: Is PII No Longer the Third-Rail of Digital Privacy?
 
Welcome by Summit Host
Welcome by Summit HostWelcome by Summit Host
Welcome by Summit Host
 
Closing Discussion: Designing for Disruption
Closing Discussion: Designing for DisruptionClosing Discussion: Designing for Disruption
Closing Discussion: Designing for Disruption
 
Creativity in a Programmatic World
Creativity in a Programmatic WorldCreativity in a Programmatic World
Creativity in a Programmatic World
 
The New World of Content Marketing: Delivering the Right Content to the Right...
The New World of Content Marketing: Delivering the Right Content to the Right...The New World of Content Marketing: Delivering the Right Content to the Right...
The New World of Content Marketing: Delivering the Right Content to the Right...
 
Programmatic Evolution - Be Transparent or Be Forgotten: Three Ways that Tran...
Programmatic Evolution - Be Transparent or Be Forgotten: Three Ways that Tran...Programmatic Evolution - Be Transparent or Be Forgotten: Three Ways that Tran...
Programmatic Evolution - Be Transparent or Be Forgotten: Three Ways that Tran...
 
Timely & Creative Marketing Requires Controlling Frequency
Timely & Creative Marketing Requires Controlling FrequencyTimely & Creative Marketing Requires Controlling Frequency
Timely & Creative Marketing Requires Controlling Frequency
 

Recently uploaded

Insurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageInsurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usage
Matteo Carbone
 
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
lizamodels9
 
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pillsMifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Abortion pills in Kuwait Cytotec pills in Kuwait
 

Recently uploaded (20)

Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
 
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
Best VIP Call Girls Noida Sector 40 Call Me: 8448380779
 
Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...Boost the utilization of your HCL environment by reevaluating use cases and f...
Boost the utilization of your HCL environment by reevaluating use cases and f...
 
Insurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usageInsurers' journeys to build a mastery in the IoT usage
Insurers' journeys to build a mastery in the IoT usage
 
Pharma Works Profile of Karan Communications
Pharma Works Profile of Karan CommunicationsPharma Works Profile of Karan Communications
Pharma Works Profile of Karan Communications
 
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
The Path to Product Excellence: Avoiding Common Pitfalls and Enhancing Commun...
 
Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with Culture
 
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
Russian Call Girls In Gurgaon ❤️8448577510 ⊹Best Escorts Service In 24/7 Delh...
 
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
 
Regression analysis: Simple Linear Regression Multiple Linear Regression
Regression analysis:  Simple Linear Regression Multiple Linear RegressionRegression analysis:  Simple Linear Regression Multiple Linear Regression
Regression analysis: Simple Linear Regression Multiple Linear Regression
 
How to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League CityHow to Get Started in Social Media for Art League City
How to Get Started in Social Media for Art League City
 
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
VVVIP Call Girls In Greater Kailash ➡️ Delhi ➡️ 9999965857 🚀 No Advance 24HRS...
 
Call Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine ServiceCall Girls In Panjim North Goa 9971646499 Genuine Service
Call Girls In Panjim North Goa 9971646499 Genuine Service
 
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pillsMifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
Mifty kit IN Salmiya (+918133066128) Abortion pills IN Salmiyah Cytotec pills
 
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
KYC-Verified Accounts: Helping Companies Handle Challenging Regulatory Enviro...
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
 
The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case studyThe Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
 
Monte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSMMonte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSM
 
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st CenturyFamous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Century
 

The Fragile Client Relationship

  • 1. The Fragile Client Relationship Moderator: Neil Perry
  • 4. Brand Feedback Consistent Agency / Vendor Themes Looking for Strategic Thinking Want Collaboration Financial Concerns and Must See Clear ROI Want New Thinking; Fresh Ideas
  • 5. Expressed Concerns / Needs Integration / Elimination of Silos Managing the Increased Needs from Channel Growth Senior, Stable Agency Leadership Best Pricing
  • 6. Brands & Marketers Generally Satisfied with Agencies / Vendors Want Thought Leadership Increasingly Seeking “The Next Big Idea” Shiny New Objects Time Compressed / Overwhelmed Internal Staff
  • 8. My Agency Rocks Gets My Brand Clear POV Strategic Partners Challenge Each Other Integrated Idea Generation
  • 10. Ideal Partnerships Best Solutions Through Working Together Honesty Nimble Financially Fair Collaborating Partner
  • 11. First Questions What are the barriers to developing effective partnerships with clients, or vendors? What have you done to overcome these barriers, and create a Collaborative Partnership?
  • 13. Services, Attributes & Skills New Ideas / Best Ideas Stake a Course Walk In Our Shoes Tool Selection and Matches Technical Innovators “Smart Creative” Thought Leadership
  • 14. Questions What skills or attributes will you need to develop to succeed in today’s marketing environment? What / How can you make those changes happen?
  • 16. Perceived Weaknesses “In a Rut” “Test the Waters” Fatigued, Too Comfortable Loss of Drive Tech Savvy Disconnected ROI / Results
  • 17. Questions What are the perceived, or real weaknesses in your organization that gets in the way of your client relationship? What can or are you doing to shore up those weaknesses and improve your partnership?
  • 18. Recap Agencies Do Rock! The Critical Importance of Partnering Enhanced Skills and Attributes to Meet Future Needs Address and Correct Weaknesses It is a Fragile Client Relationship Let’s Redesign Ourselves!