Outomes focussed approach bulgaria


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Outomes focussed approach bulgaria

  1. 1. Spot the difference service designers and outcomes focused practitioners and their role in social innovationSeptember 14, 2012 1
  2. 2. Innovation in social services • A decisive shift towards prevention • Greater integration of public services at a local level driven by better partnership. Collaboration and effective local delivery • Greater investment in the people who deliver services through enhanced workforce development, effective leadership • A sharp focus on improving performance though innovation and use of digital technology (Christie, 2011) 2
  3. 3. Innovation at IRISSWhether innovation is radical or incremental isimplies a real change in the way work isdone, using new knowledge organisationalforms, or processes to develop changes in theway we deliver support to people. 3
  4. 4. An outcomes focused approach • Outcomes in a social care context refers to the impacts or end results of support in a person life • Aims to shift the balance of power for the professional to the service user (Boyle et al. 2010) • Benefits of approach found for individuals staff and organisations (Miller 2011) • Innovative because provision of support typically been led by available resources rather than outcomes people want to achieve 4
  5. 5. A service design approach • Holistic, multidisciplinary and integrative approach where designers with different expertise work with service stakeholder (Bartlett et al. 2008) • Aims to make services more useful, usable, desirable for people and effective and efficient for organisation (Moritz 2005) • Perceptions are challenged, change is stimulated through process and products which can change cultures (Burns et al. 2006) • Innovative because collaborative process, integrating across boundaries 5
  6. 6. In our paper• 3 different themes• Many similarities and differences• This presentation, 3 differences – Incremental or radical social innovation – Focus on the person but who generates the idea? – Visualisation vs. conversation 6
  7. 7. Difference Incremental or radical social innovation• Petts et al (2001) innovation and risk in social services• Mager (2006) high levels of uncertainty are the hallmark of service design projects• Process of iteration manages risk and supports a focus on outcomes at each stage of design 7
  8. 8. Questions Incremental or radical social innovation• Do we need to be radical to be innovative?• How do can we support the social care sector to embrace risk?• Can service design approaches effectively manage risk? 8
  9. 9. DifferenceFocus on the person but who generates the idea? 9
  10. 10. QuestionsFocus on the person but who generates the idea?• Is the use of service designers democracy with the designer facilitating?• Is the designer first among equals, so ultimately as responsible for the outcome as the idea? 10
  11. 11. Difference Visualisation vs. conversation• Skills and tools 11
  12. 12. Questions Visualisation vs. conversation• How sustainable is the inclusion of visual methods in service delivery and development?• How do we measure meaningful interactions when including visual methods? 12
  13. 13. More questions than answers?• We think service design could be considered as a complimentary asset (Tether 2008), that is it enhances the value of an outcomes focused approach and is also enhanced by the use of the approach• Both could contribute to innovation by involving service stakeholders in the design of services, leading to: – Increased personalisation of services – Wider and richer choices of ideas – Lower cost by eliminating processes that users do not value/are inefficient 13
  14. 14. Thoughts…• What can learn from others who are working within public sector improvement field?• What can we learn from others who are appraising different social innovation approaches? 14