Learning Together by Doing Together: Building Local Government Design Capacity Through Collaboration with Design Education - Thorpe, Prendiville, Oliver
This document describes a participatory action research project between a design university and Camden Council in London to explore how they can work together to improve outcomes for citizens. Over 12 months, design students and staff will partner with the council on a public collaboration lab pilot project. The goal is to test how co-design can help democratize public services and evaluate the impact of design in local government reform. As part of this, students have partnered with the council's home library service, which delivers books and information to homebound residents, to develop new service scenarios using a digital platform that could help the at-risk users and reduce costs for the council.
Interior in Korea since 2014 (so 4 years now). Every year quite a number of projects all over the country are selected (=funded) and carried out under this grand-project; for instance, in this year 50 selected projects are on-going now. As for me, I was one of the service designers of the selected projects in 2015. This year I work as an advisory committee member for the whole project.
Mauricio Manhães: Three Overarching Perspectives for Service DesignService Design Network
Over the last two decades, service design has steadily attracted adopters from both practitioner and academic realms. The diverse origins of these adopters pose challenges for the further advancement of the discipline. To address one of those challenges, an automated text analysis technique was used to identify discursive elements of service design practitioners’ narrative to address organizational change. The findings identified three basins of meaning in the discursive construction of service design practitioners: STORIES, TEAM, and IMPLEMENTING. It also identified a strong lack of consistency of service design discursive elements regarding implementation.
Doing Co-design: What, why, with whom and howPenny Hagen
Talk presented by Penny Hagen and Natalie Rowland for UX Australia 2013 in Melbourne.
In co-design those impacted by the proposed design are actively involved as partners in the design process. Co-design is being used in government, community and health sectors to extend traditional consultation methods and increase program reach and impact. Co-design approaches are also being used by corporates to engage internal stakeholders and customers, identify new service opportunities and improve existing ones. But what is it, why do it and how?
When ‘doing’ co-design, the role of the designer becomes one of facilitator: enabling participation, designing the right triggers, questions and scaffolds in which meaningful and effective participation can occur. Getting this right can be challenging and raise a few interesting questions along the way.
In this presentation we will share our approach to co-design developed over the last eight years working with a range of organisations in Australia and New Zealand. The presentation will draw upon case studies such as the design of HIV testing services with Australian men, the design of service strategies and mental health programs with young people and mental health professionals and an organisational wide co-design training for program for librarians, aimed at preparing them to become co-designers themselves.
The presentation will cover the key principles and framework we apply in designing co-design workshops, favourite activities for involving and priming groups of people for productive participation as well as tips and considerations for doing co-design in dynamic, sensitive and political situations.
We will also explore questions raised by co-design such as:
How creative can ‘users’ be?
What level of influence do ‘users’ have?
What happens to the expertise of the ‘designer’?
How far can we/should we take it?
How do you know when you (or the organisation you are working with) are ready adopt a co-design approach?
Interior in Korea since 2014 (so 4 years now). Every year quite a number of projects all over the country are selected (=funded) and carried out under this grand-project; for instance, in this year 50 selected projects are on-going now. As for me, I was one of the service designers of the selected projects in 2015. This year I work as an advisory committee member for the whole project.
Mauricio Manhães: Three Overarching Perspectives for Service DesignService Design Network
Over the last two decades, service design has steadily attracted adopters from both practitioner and academic realms. The diverse origins of these adopters pose challenges for the further advancement of the discipline. To address one of those challenges, an automated text analysis technique was used to identify discursive elements of service design practitioners’ narrative to address organizational change. The findings identified three basins of meaning in the discursive construction of service design practitioners: STORIES, TEAM, and IMPLEMENTING. It also identified a strong lack of consistency of service design discursive elements regarding implementation.
Doing Co-design: What, why, with whom and howPenny Hagen
Talk presented by Penny Hagen and Natalie Rowland for UX Australia 2013 in Melbourne.
In co-design those impacted by the proposed design are actively involved as partners in the design process. Co-design is being used in government, community and health sectors to extend traditional consultation methods and increase program reach and impact. Co-design approaches are also being used by corporates to engage internal stakeholders and customers, identify new service opportunities and improve existing ones. But what is it, why do it and how?
When ‘doing’ co-design, the role of the designer becomes one of facilitator: enabling participation, designing the right triggers, questions and scaffolds in which meaningful and effective participation can occur. Getting this right can be challenging and raise a few interesting questions along the way.
In this presentation we will share our approach to co-design developed over the last eight years working with a range of organisations in Australia and New Zealand. The presentation will draw upon case studies such as the design of HIV testing services with Australian men, the design of service strategies and mental health programs with young people and mental health professionals and an organisational wide co-design training for program for librarians, aimed at preparing them to become co-designers themselves.
The presentation will cover the key principles and framework we apply in designing co-design workshops, favourite activities for involving and priming groups of people for productive participation as well as tips and considerations for doing co-design in dynamic, sensitive and political situations.
We will also explore questions raised by co-design such as:
How creative can ‘users’ be?
What level of influence do ‘users’ have?
What happens to the expertise of the ‘designer’?
How far can we/should we take it?
How do you know when you (or the organisation you are working with) are ready adopt a co-design approach?
Clara Bidorini | The Missing Framework Between Startups and Corporations | KyvoService Design Network
Clara Bidorini, speaks at SDGC19. Clara Bidorini is a social entrepreneur and strategic designer. She coordinates Corporate Acceleration and Organizational Innovation Programs at Kyvo, and teaches Strategic and Business Design in Brazil.
Often misunderstood among entrepreneurs, Service Design has proved to be a relevant approach to help corporations and startups to craft solutions together and improve dialogues within their ecosystems. From blockchain to beauty market, the method has proved to be successful not only in leading startups to seek deeper validation of their hypotheses, but also in convincing corporations to pursue data oriented solutions, instead of the usual dogmas.
Become a member!
https://www.service-design-network.org
Follow us on Twitter: https://twitter.com/sdnetwork
Or on LinkedIn: https://www.linkedin.com/company/2933277
Like us on Facebook: https://www.facebook.com/ServiceDesignNetwork/
Behind-the-scenes on Instagram: https://www.instagram.com/servicedesignnetwork/
Keynote #3 when policy meets design by jung joo leeux singapore
In this talk, Jung-Joo will highlight what design can do for public service and policy development, and eventually transform the government to be more human-centered. Jung-Joo will illustrate this through her recent collaboration project with the Ministry of Manpower Singapore.
A Tiny Service Design History | Daniele Catalanotto | Swiss Innovation AcademyService Design Network
We often talk about the future of Service Design. What will AI bring to it? How will machine learning change our practice? But often, we lack the basic understanding of our past. What’s the first service that ever existed in history? How old is really co-creation? In this fun talk, Daniele shares key stories about the history of our field. Starting with 10,000 BC up to 2019. This little journey will show how Service Design stole ideas from psychology, politics and even philosophy.
Become a member!
https://www.service-design-network.org
Follow us on Twitter: https://twitter.com/sdnetwork
Or on LinkedIn: https://www.linkedin.com/company/2933277
Like us on Facebook: https://www.facebook.com/ServiceDesignNetwork/
Behind-the-scenes on Instagram: https://www.instagram.com/servicedesignnetwork/
Exploring Service Design: User Experience Beyond the ScreenAriel van Spronsen
A look at service design: What is is, and how it related to user experience design. Presented at Refresh Bellingham January 2010 (and again at Infocamp 2010).
Subsections:
- Context
- What is Service Design?
- Service Design Concepts
- Service Design Practice
- User Experience Beyond the Screen
- Resources
Please note that the work contained in the slides on Concepts and Processes are a compilation of key concepts from the work of other thinkers in Service Design. The works have been attributed to their authors and are not my original work. All other slides are my thinking and work.
Presentation on Library Service Design and Assessment at the Association of Research Libraries 2012 Library Assessment Conference. The presentation covers the current challenges for library services, the trends amplifying them, the mindset/process/tools needed to address them, some brief case studies of the tools in action, and some tips on getting started.
Clara Bidorini | The Missing Framework Between Startups and Corporations | KyvoService Design Network
Clara Bidorini, speaks at SDGC19. Clara Bidorini is a social entrepreneur and strategic designer. She coordinates Corporate Acceleration and Organizational Innovation Programs at Kyvo, and teaches Strategic and Business Design in Brazil.
Often misunderstood among entrepreneurs, Service Design has proved to be a relevant approach to help corporations and startups to craft solutions together and improve dialogues within their ecosystems. From blockchain to beauty market, the method has proved to be successful not only in leading startups to seek deeper validation of their hypotheses, but also in convincing corporations to pursue data oriented solutions, instead of the usual dogmas.
Become a member!
https://www.service-design-network.org
Follow us on Twitter: https://twitter.com/sdnetwork
Or on LinkedIn: https://www.linkedin.com/company/2933277
Like us on Facebook: https://www.facebook.com/ServiceDesignNetwork/
Behind-the-scenes on Instagram: https://www.instagram.com/servicedesignnetwork/
Keynote #3 when policy meets design by jung joo leeux singapore
In this talk, Jung-Joo will highlight what design can do for public service and policy development, and eventually transform the government to be more human-centered. Jung-Joo will illustrate this through her recent collaboration project with the Ministry of Manpower Singapore.
A Tiny Service Design History | Daniele Catalanotto | Swiss Innovation AcademyService Design Network
We often talk about the future of Service Design. What will AI bring to it? How will machine learning change our practice? But often, we lack the basic understanding of our past. What’s the first service that ever existed in history? How old is really co-creation? In this fun talk, Daniele shares key stories about the history of our field. Starting with 10,000 BC up to 2019. This little journey will show how Service Design stole ideas from psychology, politics and even philosophy.
Become a member!
https://www.service-design-network.org
Follow us on Twitter: https://twitter.com/sdnetwork
Or on LinkedIn: https://www.linkedin.com/company/2933277
Like us on Facebook: https://www.facebook.com/ServiceDesignNetwork/
Behind-the-scenes on Instagram: https://www.instagram.com/servicedesignnetwork/
Exploring Service Design: User Experience Beyond the ScreenAriel van Spronsen
A look at service design: What is is, and how it related to user experience design. Presented at Refresh Bellingham January 2010 (and again at Infocamp 2010).
Subsections:
- Context
- What is Service Design?
- Service Design Concepts
- Service Design Practice
- User Experience Beyond the Screen
- Resources
Please note that the work contained in the slides on Concepts and Processes are a compilation of key concepts from the work of other thinkers in Service Design. The works have been attributed to their authors and are not my original work. All other slides are my thinking and work.
Presentation on Library Service Design and Assessment at the Association of Research Libraries 2012 Library Assessment Conference. The presentation covers the current challenges for library services, the trends amplifying them, the mindset/process/tools needed to address them, some brief case studies of the tools in action, and some tips on getting started.
Service Design Education Panel - Boztepe, Grönvall
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Learning Together by Doing Together: Building Local Government Design Capacity Through Collaboration with Design Education - Thorpe, Prendiville, Oliver
1. Public Collaboration Lab
Learning together by doing together in Camden
Adam Thorpe
Alison Prendiville
Lara Salinas
Sarah Rhodes
University of the Arts London, UK
ServDes 2016, Geographies, Copenhagen
2. Design for Social Innovation and Sustainability Network
Universities active in design research for social innovation
Staff and students as societal resource
Community context as learning environment
40 Labs | 20+ countries | 6 continents
3. How can design universities and local government work
together to improve outcomes for Citizens?
To tell us what you think and for meetings in your area visit camden.gov.uk/camdenchallenge
#camdenchallenge
By 2017 Camden’s
funding from central
government will
have been cut in half.
This means making tough
choices about funding
local services.
Talk to us about how we tackle
Camden’s financial challenge together.
Wednesday 1 October
2 to 8pm, Pancras Square Library, N1C 4AG
3pm - the Leader of the Council, Cllr Sarah
Hayward, will talk about inequality in Camden
4pm Cllr Theo Blackwell will talk about where
the council gets its money from
4. How can design universities and local government work
together to improve outcomes for Citizens?
5. Participatory action research project
• 12 months (July 2015 - July 2016)
• Funded by the Arts and Humanities Research Council (AHRC)
Pilot
• A space for experiential learning and experimentation - learning
together by doing together
• A model for a way of Local Government and Design HE working
together to be trialed and tested
Public Collaboration Lab (PCL)
6. • Increase understanding of design educations role in
supporting innovation practices within local government,
through design-led action research.
• Explore the potential for co-design to democratize public
service and policy innovation and improve public outcomes.
• Co-design evaluative frameworks for assessing the role and
impact of design in local government service reform.
• Propose means by which benefits might be scaled up and
scaled out within other contexts.
Project aims
8. Finding synergy between design universities
and local government
“predefined and incorrect”
“dependent on political will”
“do the wrong things really well”
“desk based research”
“secondary research”
“quantitative research”
“human centred”
“primary research”
“collaborative”
“the WHAT is predefined”
“almost no possibility for going back to ask why”
“need for prototyping and piloting”
“need for piloting with service users
and council members
i.e. ward councilors and cabinet members”
“not so good at the beginning and the
end - discover and evaluate”
“good at delivery”
“we don’t allocate enough time to
develop a rich picture to discover what is
really happening on the ground –
therefore we don’t do measurement and
evaluation well”