How organizations develop as the external environment change? this presentation explains complete process of organizational development and change interventions.
1. Organizational Development
"Change is the law of life,
and those who look only
to the past or present are
certain to miss the future."
- John F. Kennedy
Prepared By Humayun Khalid
3. Welcome
TO THE PRESENTATION
Faculty Cafeteria Development and Change Interventions
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Humayun Khalid Qureshi
MBA 1.5 (HR)
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4. An Over View
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Humayun Khalid Qureshi
MBA 1.5 (HR)
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7. Table of Contents
•Faculty Cafeteria
•SWOT Faculty Cafeteria
Faculty Cafeteria
Prepared By Humayun Khalid
8. Faculty Cafeteria
• Organizational Proposal
assessment and report
Of
• Plan for Plan
• Identify goals and Faculty Cafeteria
strategies
• Develop ActionPlan
• Documentationand
approval
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9. Faculty Cafeteria
•Evaluation by Faculty
Cafeteria
•Evaluation as activities
occurs Project Evaluation
•Roles and responsibilities
•Reporting and
Methodology
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10. Change
•Human Resource
Management & Process
•Techno-Structural The Change
•Productional Interventions
Interventions
•Financial Interventions
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12. University of Sargodha
Establish = 2002
Prior History:
Demont Morency College = 1929
At Shahpur, later shifted to
Sargodha in 1946. Currently it is headed by
Later renamed as Govt. College Sir Dr. Muhammad Akram
Sargodha . Chaudhary.
In 2002, Govt. College was
converted into University under an
ordinance.
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Humayun Khalid Qureshi
MBA 1.5 (HR)
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13. UOS SWOTAnalysis
What are the types of environments???
Strengths Weaknesses
Major Major which should to be minimized
Central Location in the Commercial area oUniversity security is not working efficiently
7th number in Punjab due to research
oNon-managerial staff (sweepers, clerks, peons)
Digital access over research journals are less qualified than duties
University own ambulance service oThe free area of university is not in use
University own pharmacy and hospital
oDigital access is just available within university
University own FM 0.96 Radio service
oUniversity guards shows favoritism
Latest computer technology
oSurprise visits are done just for once in a year
University purified water product (KHUSH AAB)
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Humayun Khalid Qureshi
MBA 1.5 (HR)
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14. UOS SWOTAnalysis
Opportunities Threats
Major Major which should to be avoided
Security System can be improved Terrorism threats which is affecting the quality
Non-managerial staff service can be improved by of university services.
trainings.
Due to economic condition of country, university
By providing a separate Cafeteria for Faculty management is bound to increase the fees; this
only threat is also disappointing the students.
Surprise visits can improve the employee Political pressure is also affecting the service
efficiency quality of employees.
Master’s level students should have access over
External factors influence and involvement
journals, Plagiarism (TURNITIN) Checkers
should be control.
Monitoring of performance by surveys
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Humayun Khalid Qureshi
MBA 1.5 (HR)
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15. Faculty Cafeteria
• A separate place for faculty
entertainment
• Beautiful location
• Beautiful and relax environment
• Fresh & quality foods
• Active, social and trained staff
• And many more…!
Prepared By Humayun Khalid
16. SWOT AnalysisFaculty Cafeteria
Strengths Weaknesses
Major Major which should to be minimized
One and only for FACULTY oLittle bit high prices
No competitor at this level
oStaff attendance is not dependable
Clean and organized
oYoung inexperienced staff
High quality fresh foods
oStaff is lacking in some service basics
Well mannered qualified staff
Use of feedback cards about service, food quality
and environment
Menu visibility and accessibility in advance
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Humayun Khalid Qureshi
MBA 1.5 (HR)
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17. SWOT AnalysisFaculty Cafeteria
Opportunities Threats
Major Major which should to be avoided
Security System can be improved Terrorism threats which is affecting the visits of
Non-managerial staff service can be improved by outsiders.
trainings.
High cost of material can affect the prices of the
Separate hall for students can be opened but after food items.
the success of teacher’s response
Employee’s salaries should have to increase as
Surprise visits can improve the employee per rules.
efficiency
Employee’s attendance.
Operating cost can be covered by offering the
teachers of colleges with special cafeteria-cards by
Operational and training cost can be increased.
giving memberships.
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MBA 1.5 (HR)
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18. The Phases of Proposal
Phase 1 Phase 2 Phase 3
Organization Assessment “Plan For Plan “ for Strategic goals and
& Development Planning Strategic Plan objectives
• Steps involved: • Steps involved: • Facilities we will
• History of UOS • Initial meeting provide
• Current Facilities • Initial discussion • Faculty Privacy
• Employees • Pleasant environment
background • Departments
• Meeting with UOS interaction
officials • New Job
• Exchange information opportunities
for developmental • Financial outcomes
issues
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Umber Naseem
MBA 1.5 (HR)
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19. The Phases of Proposal
Phase 4 Phase 5
Action Plan To Implement Development And Approval
Strategic Plan Of Strategic Plan Document
• Steps involved: • Steps involved:
• Tender notice • Final Documentation
• Initial Approval Process • Review by registrar
• Documentation • Final Approval by Vice
• Plan Implementation Chancellor
(Construction) • Finalization and
• Staffing Plan Implementation
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Umber Naseem
MBA 1.5 (HR)
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20. Project Evaluation
Faculty Point of Activities
View Point of View
Faculty interest and encouragement University assessment provide
to build “Faculty Cafeteria” necessary help
Able to promote this idea University management provide
Faculty gives ideas to improve the necessary information
process of establishing the cafeteria. Departmental surveys give positive
High authorities give permissions with feedback
respect to construction of cafeteria Action plan and strategic plan were
building. successful
New Job openings
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Umber Naseem
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22. Roles and Responsibilities
Consultant Client
Provide appropriate response to teachers Provide prompt response to consultants’
regarding project. communication.
Provide ongoing coaching to directors of Provide adequate information about the
departments during the whole year. university, faculty and environment.
Generate the plan about management of the Finish the project assessment regarding
project. outcomes and benefits.
Facilitate strategic planning process, including Separate meeting can be held by directors to
customization and development. discuss some important matters.
Review all the planning process.
Facilitate staffing analysis, including roles and Regularly reflect, document and share
responsibilities of staff. learning from the project with the
consultants and directors.
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Umber Naseem
MBA 1.5 (HR)
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23. Proposal Budget
Fees Amount
Phase 1 Organizational Assessment 10,000
Phase 2 Plan for Plan 40,000
Phase 3 Identify goals and objectives 15,000
Phase 4 Action and resource planning 40,000
Phase 5 Finalize Strategic Plan 20,000
Total Fees 125,000
Material and Expenses
Travel Expenses 10,000
Stationery expenses 1000
Total Material Expense 11000
Total Project Costs 136,000
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Umber Naseem
MBA 1.5 (HR)
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24. Additional Expenses
Fees Amount
Monthly Trainings for 2 months 100,000
First-term (6-months, Jan-June) developmental cost 100,000
Second-term (6-months, July-December) developmental 50,000
cost
Marketing cost 2*4 = 300* 50 15,000
Total 265,000
Sum (Total Table 1 and Table 2) 401,000
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Umber Naseem
MBA 1.5 (HR)
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25. Reporting & Methodology
Summary of all activities
Methodology :
By using questionnaire and face to face meetings .
Questionnaire includes on the following levels.
1. A Personality Note
2. Demographic questions
3. Questions regarding the Faculty Cafeteria Development
4. Plan Selection
Face to face Meeting method based on the following phases:
1. Face to face talk
2. Group working observations
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Umber Naseem
MBA 1.5 (HR)
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26. The Change Interventions
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Aqsa Anam
MBA 1.5 (HR)
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27. Human Process Interventions
One of the most important intervention based on the
following intervention pillars:
At University Level
Coaching and Training
(Individual, Group Level)
At Faculty Cafeteria Level
(Individual, Group Level)
Process Consultation
Third Party intervention
Team building
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MBA 1.5 (HR)
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28. Human ProcessInterventions
• Conflict Meeting
– Clarify the duties
– Goals setting
– Group head role
– FC manager Role
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MBA 1.5 (HR)
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29. Human ProcessInterventions
• Goals Setting Intervention
• Performance Appraisals
• Reward System
• Career Planning and Development
• Managing Work Force Diversity
• Employees stress and wellness
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MBA 1.5 (HR)
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30. Techno-Structural
Interventions
Reducing Complexity:
Job role and responsibilities
Clear goals
Smooth way of information flow
Flawless system
No frauds and conflicts
New production methods
Reducing costs
Online monitoring and access over employee’s
service and performance
Performance evaluation
Easy Payment system (THUMBPAY)
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MBA 1.5 (HR)
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31. THE THUMB PAY
Technology will be introduced after 8 months of FC
establishment:
Directly connected with FC database,
Generate Electronic slip, at the end of the day the slips will be
transfer to respective banks for payment purpose.
Price of this device is $388, (Pak Rupee 38412) as calculated on Jan 13, 2013 on the ask
rate of 99/$. Source (alibaba.com)
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MBA 1.5 (HR)
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32. An overview to THUMBPAY System
Please Give THUMB Impression
Verifying
……………………..
……………………..
……………………..
Member Identified …..
Name : Madam Madiha Riaz
Department: B.ADMN. UOS
Account: HBL : 012345-545
Status: Premium
Bill Paid.
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33. Other Facilities
Wi-Fi facility
L.C.D for news alerts
Different food machines e.g. coffee maker
microwave oven etc
Alarm system
Energy efficient lights
Menu display system
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MBA 1.5 (HR)
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34. Structural Interventions
Structural design will help the
Manager
faculty cafeteria employees to
identify their job roles and
responsibilities.
Supervisor Supervisor
Employee Involvement Production
Non-
Waiters Managerial
Internal branding staff
Staff
Internal marketing
Internal customer recognition
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MBA 1.5 (HR)
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35. Work Design
Work Design Will Help In The Following
Aspects:
Activeness,
Effectiveness,
Coordination And
Excellent Performance.
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MBA 1.5 (HR)
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36. Production Interventions
Personnel
Healthy Cooking Staff.
Disease control.
Sick individuals will not allowed
to perform duties.
Proper Dressing by the cooking
staff.
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MBA 1.5 (HR)
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37. Production Interventions
Building & Facilities
Proper area (Kitchen) facilities
Clean and neat area for food
production.
Waste products be removed in
a proper way.
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MBA 1.5 (HR)
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38. CafeteriaProduction Interventions
Menu Performance
Categorization in food
items
Diet Control products
Not enough production
just up to need
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MBA 1.5 (HR)
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39. FinancialInterventions
1600
1400
1200
1000
800
600
400
200
0
Jun July Aug Sep Oct Nov Dec Jan Feb Mar Apr May
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MBA 1.5 (HR)
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40. TechniquesToManage Finances
Setting of goals with the limits of
budgets.
Reducing the burden of debts
By finding new streams of income
Memberships
Reducing the utility expenses
Building Formation
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MBA 1.5 (HR)
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43. At The End…!
University of Sargodha was established in 2002, and now up-to 2013,
different developmental plans takes place to enhance the quality of the
University. University produced many scholars and professionals.
But the question is this, that no one till now take the initiative of keeping the
root fresh, active, satisfied (physically and mentally).
The initiative of FACULTY CAFETERIA development is the milestone to
improve faculty health.
We as OD practitioners, assure that if this initiative is critically analyzed,
reviewed and take in action, it will increase the productivity of the faculty,
which will positively affect the faculty output in the shape of more brilliant,
sharp and active students, who will brighten the University of Sargodha name,
image and also the faculty of the university.
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MBA 1.5 (HR)
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44. Presentation is over
YOU MAY ASK QUESTIONS NOW!
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MBA 1.5 (HR)
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45. Presentation is over
YOU MAY NOW RELAX!
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Humayun, Umber,
Aqsa, Atif
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MBA 1.5 (HR)
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