1. PC Repair Fundamentals Questions 1 - 25

2. 1-6 Chapter 3 Questions April

3. 1. What is the difference between a hard boot and soft boot?

4. Answer: -Hard Boot is turning the power of a computer on or off by the power button. -Soft Boot is using software to turn the computer on or off. (ctrl/alt/delete)

5. 2. What are the four main parts of the boot process?

6. Answer: 1. The startup BIOS runs the POST and assigns system resources. 2. The startup BIOS program searches for and loads an OS. 3. The OS configures the system and completes its own loading. 4. Application software is loaded and executed.

7. 3. What memory address is always assigned to the first instruction in the ROM BIOS startup program?

8. Answer: FFFF0h

9. 4. How does startup BIOS communicate errors during POST if video is not yet available?

10. Answer: Through a series of audio beeps, different numbers of beeps mean different errors depending on your bios manufacturer.

11. 5. Name the program that is needed to locate the beginning of the OS on a drive.

12. Answer: Master Boot Record (MBR)

13. 6. List three types of information contained in a hard drive’s partition table.

14. Answer: 1- Map to the partitions on the hard drive. 2- Information about where each logical drive is located, where it starts and where it ends. 3- Which partition contain the drive to be used for booting. (the active partition)

15. 7-12 Chapter 3 Questions James

16. 7. What is the name of the windows NT/2000/XP boot loader program?

18. 8. How many startup disks are needed to boot Windows 2000 from floppy disks?

20. 9 . When is troubleshooting a failed boot, if you don’t see any lights or hear any noise, what hardware system do you first assume is at fault?

22. 10. When booting your computer and you see a blank screen, but hear a single beep, what can you assume worked with no errors?

24. 11. When booting your computer and you see a blank screen, but hear a single beep, what component should you check first?

26. 12. Using the rule “trade good for suspected bad,” describe how easily troubleshoot a video problem?

28. 13-18 CHAPTER 3 QUESTIONS Nickie

29. 13. Give five possible questions that should be asked of a user who is experiencing computer problems.

30. 1. Please describe the problem. What error messages, unusual displays, or failures did you see? 2. When did it start? 3. what was the situation when the problem occurred? 4. what programs or software were you using? 5. Has there been a recent thunder storm or electrical problem?

31. 14. What is the best way to document intermittent problems?

32. Write down the initial symptoms, the source of the problem, and what you did to fix it.

33. 15. Using Windows, list the steps to print a screen that shows an error message.

34. 1. Press Ctrl/p 2. Select okay

35. 16. What preventive maintenance measures need to be done inside the case at least once a year?

36. 1. Make sure all vent are clear 2.Use compressed air to blow the dust out of the case, or use a vacuum to clean vents, power supply and fan. 3. Ensure that chips and expansion cards are firmly seated.

37. 17. List at least three task you should complete before moving or shipping a computer.

38. 1. Turn power off to the computer and all other devices. 2. Coil all external cords and secure them with plastic ties or rubber bands. 3. Disconnect power cords from the electrical outlet and the devices.

39. 18. How do you properly dispose of a battery pack from a notebook computer? A broken monitor? A toner cartridge from a laser printer?

40. 1. Return them to the original dealer. 2. Check with local county or environmental officials for laws and regulations in your area.

41. 19-25 Chapter 3 Questions Alex Coffey

42. 19.) If you are unsure how to properly dispose of a can of contact cleaner, how can you find out the acceptable method of disposal?

43. Check with local county or environmental officials for laws and regulations in your area for proper disposal of these items.

44. 20.) What two tools can be used to remove dust from inside a computer case?

45. Compressed Air, or Vacuum (Safe to use antistatic vacuum)

46. 21.) What are three types of ribbon cables you might find inside a PC?

47. 1.) 34-pin floppy drive cable with twist 2.) 40-pin IDE cable with 40 wires 3.) 40-pin IDE cable with 80 fine wires (80 conductor cable)

48. 22.) Why is it important to NOT rock an expansion card from side to side as you remove it from its slot?

49. Rocking an expansion card from side to side might spread the slot opening and weaken the connection. Instead rock it from end to end.

50. 23.) What type of expansion card can have a retention mechanism at the bottom of the card to help stabilize it in the slot?

51. Video Card

52. 24.) Name three tools that you can use to protect a system against ESD as you work on it.

53. 1.) Antistatic Gloves 2.) Ground Mats 3.) Ground Bracelet

54. 25.) If you suspect that a USB port is faulty, what tool can you use to test the port?

55. Loop-Back Plug