PC Maintenance Installing Updates Windows/Microsoft automatic updates Java Adobe Reader Flash Anti-Virus/Anti-Malware Virus/malware definitions Program updates Other; Vendor s/w, drivers, utilities. If it ain’t broke…
PC Maintenance Clean and dust Heat is the enemy Blow out w/ canned air or vacuum vents and fans Provide good circulation Check that fans are spinning
PC Maintenance Schedule daily/weekly scan with your Anti-Malware software Backup your system!
PC Security – protect yoursystems, data and identity Firewalls Hardware Basic consumer grade routers Advanced routers/security appliances Software Windows Firewall Security Suite firewalls Standalone free firewalls ZoneAlarm
PC Security – protect yoursystems, data and identity AntiVirus/AntiSpyware software Basic free programs MS Security Essentials AVG BitDefender Clam Avast Malwarebytes
PC Security – protect yoursystems, data and identity Basic licensed programs Norton/Symantec AV Kaspersky McAfee Trend Micro
PC Security – protect yoursystems, data and identity Security/Internet Suites What’s Included AV/AM Firewalls Browser protection, web site scanning Spam filter
PC Security – protect yoursystems, data and identity Security/Internet Suites Not recommended for older PC’s due to performance degradation Use basic AV programs Install anti-malware free-ware Malwarebytes, Spybot, SuperAntiMalware Run manual updates and manual scans routinely Browser add-ons Web of Trust (WOT), AVG LinkScanner Avoid unnecessary browser toolbars
PC Security – protect yoursystems, data and identity Other means of protection Smell test If it doesn’t seem right… Email attachments and links Drive by downloads Rogue AntiMalware programs/popups Know the look and feel of your Security s/w Test your AV w/ “angryip scanner”
TroubleshootingCommon PC problems PC won’t boot Do any lights/LEDs light up or blink? Can you hear the fans? Can you hear the hard drive?
Troubleshooting During the initial power up Does anything appear on the screen? Manufacturer logo Error messages Windows logo If nothing, check power source and connections Check monitor, monitor power Laptops & lcd displays – look very closely, is there a faint image? Possibly bad backlight Check to see if fans are turning
Troubleshooting If manufacturer BIOS screen displays error Probably a hardware problem or corrupted OS If Windows logo appears and hangs Reboot in “safe mode” Hit F8 after BIOS screens and before Windows logo
Troubleshooting BSOD Did you install or update any programs, hardware, drivers, utilities If BSOD continues Remove new hardware Uninstall programs Roll back updates Run manufacturers diagnostics Hangs or crashes See BSOD Slow See PC maintenance Clean, defrag, check disk, scan
Troubleshooting Use Windows System Restore System Restore rolls back Windows (registry) to a restore point in time Useful when new programs, drivers or updates/patches create problems After cleaning malware infections with Anti-malware s/w Boot PC from a bootable CD/DVD (Windows OS cd is bootable) Run system repair from Windows 7 CD/DVD