PC Maintenance Security and Troubleshooting


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Mike Hertz power point from his PC Maintenance and Troubleshooting presentation at Tech Day Camp 2012

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PC Maintenance Security and Troubleshooting

  1. 1. Presented by: Michael Hertz – SOHO Systems
  2. 2. PC Maintenance Hard drive disk space and performance  Disk Cleanup  ACC – System Tools  Disk Defragmenting  ACC – System Tools  Disk Error Checking  Drive properties – Tools
  3. 3. PC Maintenance CCleaner  Clean temp files  Check registry  Check startup options  Uninstall unwanted programs http://www.piriform.com/CCLEANER
  4. 4. PC Maintenance Installing Updates  Windows/Microsoft automatic updates  Java  Adobe  Reader  Flash  Anti-Virus/Anti-Malware  Virus/malware definitions  Program updates  Other; Vendor s/w, drivers, utilities.  If it ain’t broke…
  5. 5. PC Maintenance Clean and dust  Heat is the enemy  Blow out w/ canned air or vacuum vents and fans  Provide good circulation  Check that fans are spinning
  6. 6. PC Maintenance Schedule daily/weekly scan with your Anti-Malware software Backup your system!
  7. 7. PC Security – protect yoursystems, data and identity Firewalls  Hardware  Basic consumer grade routers  Advanced routers/security appliances  Software  Windows Firewall  Security Suite firewalls  Standalone free firewalls  ZoneAlarm
  8. 8. PC Security – protect yoursystems, data and identity AntiVirus/AntiSpyware software  Basic free programs  MS Security Essentials  AVG  BitDefender  Clam  Avast  Malwarebytes
  9. 9. PC Security – protect yoursystems, data and identity  Basic licensed programs  Norton/Symantec AV  Kaspersky  McAfee  Trend Micro
  10. 10. PC Security – protect yoursystems, data and identity  Security/Internet Suites  What’s Included  AV/AM  Firewalls  Browser protection, web site scanning  Spam filter
  11. 11. PC Security – protect yoursystems, data and identity  Security/Internet Suites  Not recommended for older PC’s due to performance degradation  Use basic AV programs  Install anti-malware free-ware  Malwarebytes, Spybot, SuperAntiMalware  Run manual updates and manual scans routinely  Browser add-ons  Web of Trust (WOT), AVG LinkScanner  Avoid unnecessary browser toolbars
  12. 12. PC Security – protect yoursystems, data and identity Other means of protection  Smell test  If it doesn’t seem right…  Email attachments and links  Drive by downloads  Rogue AntiMalware programs/popups  Know the look and feel of your Security s/w  Test your AV w/ “angryip scanner”
  13. 13. TroubleshootingCommon PC problems PC won’t boot Do any lights/LEDs light up or blink? Can you hear the fans? Can you hear the hard drive?
  14. 14. Troubleshooting During the initial power up Does anything appear on the screen? Manufacturer logo Error messages Windows logo If nothing, check power source and connections Check monitor, monitor power Laptops & lcd displays – look very closely, is there a faint image? Possibly bad backlight Check to see if fans are turning
  15. 15. Troubleshooting If manufacturer BIOS screen displays error Probably a hardware problem or corrupted OS If Windows logo appears and hangs Reboot in “safe mode” Hit F8 after BIOS screens and before Windows logo
  16. 16. Troubleshooting BSOD Did you install or update any programs, hardware, drivers, utilities If BSOD continues Remove new hardware Uninstall programs Roll back updates Run manufacturers diagnostics Hangs or crashes See BSOD Slow See PC maintenance Clean, defrag, check disk, scan
  17. 17. Troubleshooting Use Windows System Restore System Restore rolls back Windows (registry) to a restore point in time Useful when new programs, drivers or updates/patches create problems After cleaning malware infections with Anti-malware s/w Boot PC from a bootable CD/DVD (Windows OS cd is bootable) Run system repair from Windows 7 CD/DVD
  18. 18. Thank You!Any Questions?