16 tips to improve  the customer    experience
Tip # 1: Help customers design products.Tip # 2: Help customers choose products.Tip # 3: Help customers try new products o...
Tip # 1Help customersdesign products
How can you help customers design products faster, and/or cheaper, and/or simpler, and/or in a more environmentally fr...
ExampleSourcehttp://99designs.com/
4 tips to create an interactive experience  Products  The company needs to make its products interactive.  Physical places...
Active participation                                                             Future / Curiosity                       ...
Tip # 2 Help customerschoose products
How can you help customers choose productsor services faster, and/or cheaper, and/or simpler, and/or in a more environ...
ExampleSourcehttp://topten.ch/
Tip # 3 Help customerstry new products   or services
How can you help customers try new products faster, and/or cheaper, and/or simpler, and/or in a more environmentally f...
ExampleSourcehttp://www.inayo.ch/html/probestunde.html
ExampleSourcehttp://www.deindeal.ch/
Tip # 4  Help customers   order and payproducts or services
How can you help customers order and payproducts or services faster, and/or cheaper, and/or simpler, and/or in a more ...
ExampleSourcehttps://www.paypal.com/
Tip # 5 Help customersfinance products   or services
How can you help customers finance productsor services faster, and/or cheaper, and/or simpler, and/or in a more enviro...
Sourceshttp://www.indiegogo.com/http://www.kickstarter.com/
http://delicious.com/frankcalberg/crowdfunding
Tip # 6   Help customers      transportproducts and/or people
How can you help customers transport productsand/or themselves from a to b faster, and/or cheaper, and/or simpler, and/...
P2P carsharingSourceshttp://www.autonetzer.de/http://www.buzzcar.com/https://fr.cityzencar.com/http://www.deways.com/https...
https://delicious.com/frankcalberg/transport
Tip # 7Help customersinstall products
How can you help customers install products faster, and/or cheaper, and/or simpler, and/or in a more environmentally f...
ExamplesSourceshttp://helpmateapp.com/http://www.renovero.ch/http://www.taskhire.ca/https://www.taskrabbit.com/
https://delicious.com/frankcalberg/crowdsourcing
Tip # 8Help peopleuse products
How can you help customers use products faster, and/or cheaper, and/or simpler, and/or in a more environmentally frien...
Make scanning an experience for kidsSourcehttp://youtu.be/16p9YRF0l-g, minute 8.
Tip # 9Help customers  save timeusing products
How can you help customers save time usingproducts faster, and/or cheaper, and/or simpler, and/or in a more environmen...
Lower football fieldso the ball does not run away
Tip # 10Help customers lower risk ofusing products
How can you help customers lower risk of usingproducts faster, and/or cheaper, and/or simpler, and/or in a more enviro...
Tip # 11Help customers reduce costs
How can you help customers reduce costs ofusing products faster, and/or cheaper, and/or simpler, and/or in a more envi...
Sourcehttp://www.comparis.ch/
Sourcehttp://www.kelkoo.com/
Tip # 12Help customershave more joyusing products
How can you help customers have more joy ofusing products faster, and/or cheaper, and/or simpler, and/or in a more env...
SourcePink, Daniel: To sell is human:The surprising truth aboutmoving others, location 1130.http://www.amazon.de/Sell-Huma...
Tip # 13   Help usersget more status
How can you help customers get more status faster, and/or cheaper, and/or simpler, and/or in a more environmentally fr...
Khan Academy uses energy points
Tip # 14Help customersearn money on their things
How can you help people earn money on theirthings faster, and/or cheaper, and/or simpler, and/or in a more environment...
P2P accommodationSourceshttp://www.9flats.com/https://www.airbnb.com/http://campinmygarden.com/https://www.couchsurfing.or...
Tip # 15 Help peopleget things fixed
How can you help people get things fixed faster, and/or cheaper, and/or simpler, and/or in a more environmentally frie...
Sourcehttp://www.fixmystreet.com/report/324532
Tip # 16  Help peoplerecycle things
How can you help people recycle things faster, and/or cheaper, and/or simpler, and/or in a more environmentally friend...
Sourcehttp://www.flickr.com/photos/frankcalberg/4700472830/
Thank you very much in advance for anydonation you choose to make to showyour appreciation.http://www.frankcalberg.com/pay...
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How do you improve the customer experience?

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16 inputs to improve the customer experience.

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How do you improve the customer experience?

  1. 1. 16 tips to improve the customer experience
  2. 2. Tip # 1: Help customers design products.Tip # 2: Help customers choose products.Tip # 3: Help customers try new products or services.Tip # 4: Help customers order and pay products or services.Tip # 5: Help customers finance products or services.Tip # 6: Help customers transport products and/or people.Tip # 7: Help customers install products.Tip # 8: Help people use products.Tip # 9: Help customers save time using products.Tip # 10: Help customers lower risk of using products.Tip # 11: Help customers reduce costs.Tip # 12: Help customers have more joy using products.Tip # 13: Help users get more status.Tip # 14: Help customers earn money on their things.Tip # 15: Help people get things fixed.Tip # 16: Help people recycle things.
  3. 3. Tip # 1Help customersdesign products
  4. 4. How can you help customers design products faster, and/or cheaper, and/or simpler, and/or in a more environmentally friendly way, and/or in a more exciting way, and/or in a more interactive way?
  5. 5. ExampleSourcehttp://99designs.com/
  6. 6. 4 tips to create an interactive experience Products The company needs to make its products interactive. Physical places The company needs to redesign its physical places for 2-way interactions. People The company needs to train its people for co-creative dialogue. Digital sites The company needs to open up the architecture of its digital sites to other processes and content that the company doesnt control.Sourcehttp://blogs.hbr.org/cs/2011/04/experience_co-creation.html
  7. 7. Active participation Future / Curiosity Participation on Participation onPast / Nostalgia blogs about Wikipedia business development Visit to museum Passive entertainment
  8. 8. Tip # 2 Help customerschoose products
  9. 9. How can you help customers choose productsor services faster, and/or cheaper, and/or simpler, and/or in a more environmentally friendly way, and/or in a more exciting way?
  10. 10. ExampleSourcehttp://topten.ch/
  11. 11. Tip # 3 Help customerstry new products or services
  12. 12. How can you help customers try new products faster, and/or cheaper, and/or simpler, and/or in a more environmentally friendly way, in a less risky way, and/or in a more exciting way?
  13. 13. ExampleSourcehttp://www.inayo.ch/html/probestunde.html
  14. 14. ExampleSourcehttp://www.deindeal.ch/
  15. 15. Tip # 4 Help customers order and payproducts or services
  16. 16. How can you help customers order and payproducts or services faster, and/or cheaper, and/or simpler, and/or in a more environmentally friendly way, in a less risky way, and/or in a more exciting way?
  17. 17. ExampleSourcehttps://www.paypal.com/
  18. 18. Tip # 5 Help customersfinance products or services
  19. 19. How can you help customers finance productsor services faster, and/or cheaper, and/or simpler, and/or in a more environmentally friendly way, in a less risky way, and/or in a more exciting way?
  20. 20. Sourceshttp://www.indiegogo.com/http://www.kickstarter.com/
  21. 21. http://delicious.com/frankcalberg/crowdfunding
  22. 22. Tip # 6 Help customers transportproducts and/or people
  23. 23. How can you help customers transport productsand/or themselves from a to b faster, and/or cheaper, and/or simpler, and/or in a more environmentally friendly way, in a less risky way, and/or in a more exciting way?
  24. 24. P2P carsharingSourceshttp://www.autonetzer.de/http://www.buzzcar.com/https://fr.cityzencar.com/http://www.deways.com/https://www.drivy.com/http://www.livop.fr/https://www.nachbarschaftsauto.de/https://relayrides.com/http://www.tamyca.de/http://www.unevoiturealouer.com/
  25. 25. https://delicious.com/frankcalberg/transport
  26. 26. Tip # 7Help customersinstall products
  27. 27. How can you help customers install products faster, and/or cheaper, and/or simpler, and/or in a more environmentally friendly way, in a less risky way, and/or in a more exciting way?
  28. 28. ExamplesSourceshttp://helpmateapp.com/http://www.renovero.ch/http://www.taskhire.ca/https://www.taskrabbit.com/
  29. 29. https://delicious.com/frankcalberg/crowdsourcing
  30. 30. Tip # 8Help peopleuse products
  31. 31. How can you help customers use products faster, and/or cheaper, and/or simpler, and/or in a more environmentally friendly way, and/or in a less risky way, and/or in a more exciting way?
  32. 32. Make scanning an experience for kidsSourcehttp://youtu.be/16p9YRF0l-g, minute 8.
  33. 33. Tip # 9Help customers save timeusing products
  34. 34. How can you help customers save time usingproducts faster, and/or cheaper, and/or simpler, and/or in a more environmentally friendly way, and/or in a less risky way, and/or in a more exciting way?
  35. 35. Lower football fieldso the ball does not run away
  36. 36. Tip # 10Help customers lower risk ofusing products
  37. 37. How can you help customers lower risk of usingproducts faster, and/or cheaper, and/or simpler, and/or in a more environmentally friendly way, and/or in a less risky way, and/or in a more exciting way?
  38. 38. Tip # 11Help customers reduce costs
  39. 39. How can you help customers reduce costs ofusing products faster, and/or cheaper, and/or simpler, and/or in a more environmentally friendly way, and/or in a less risky way, and/or in a more exciting way?
  40. 40. Sourcehttp://www.comparis.ch/
  41. 41. Sourcehttp://www.kelkoo.com/
  42. 42. Tip # 12Help customershave more joyusing products
  43. 43. How can you help customers have more joy ofusing products faster, and/or cheaper, and/or simpler, and/or in a more environmentally friendly way, and/or in a less risky way, and/or in a more exciting way?
  44. 44. SourcePink, Daniel: To sell is human:The surprising truth aboutmoving others, location 1130.http://www.amazon.de/Sell-Human-Surprising-Influencing-ebook/dp/B00AO3K05S/
  45. 45. Tip # 13 Help usersget more status
  46. 46. How can you help customers get more status faster, and/or cheaper, and/or simpler, and/or in a more environmentally friendly way, and/or in a less risky way, and/or in a more exciting way?
  47. 47. Khan Academy uses energy points
  48. 48. Tip # 14Help customersearn money on their things
  49. 49. How can you help people earn money on theirthings faster, and/or cheaper, and/or simpler, and/or in a more environmentally friendly way, and/or in a less risky way, and/or in a more exciting way?
  50. 50. P2P accommodationSourceshttp://www.9flats.com/https://www.airbnb.com/http://campinmygarden.com/https://www.couchsurfing.org/https://roomorama.com/http://www.wimdu.co.uk/
  51. 51. Tip # 15 Help peopleget things fixed
  52. 52. How can you help people get things fixed faster, and/or cheaper, and/or simpler, and/or in a more environmentally friendly way, and/or in a less risky way, and/or in a more exciting way?
  53. 53. Sourcehttp://www.fixmystreet.com/report/324532
  54. 54. Tip # 16 Help peoplerecycle things
  55. 55. How can you help people recycle things faster, and/or cheaper, and/or simpler, and/or in a more environmentally friendly way, and/or in a less risky way, and/or in a more exciting way?
  56. 56. Sourcehttp://www.flickr.com/photos/frankcalberg/4700472830/
  57. 57. Thank you very much in advance for anydonation you choose to make to showyour appreciation.http://www.frankcalberg.com/payment
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