Intelligent Cargo in Efficient and Sustainable
Global Logistics Operations

Guidelines
for Training
--iCargo Training Seri...
Intelligent Cargo in Efficient and Sustainable
Global Logistics Operations

iCargo is a large-scale integrating project co...
iCargo Training - October 2013, Zaragoza

Guidelines for Training

Iñaki Etxaniz
Research scientist - Tecnalia

iCargo Tra...
Table of Contents
1. Training techniques
o
o
o

Blooms taxonomy
Engaging learners
Training methods

2. What to say: creati...
iCargo Training

Training techniques

The basis

iCargo Training Series:
Guidelines for Training

5

www.i-cargo.eu
“Learning is not
attained by chance,
it must be sought for
with ardor and
attended to
with diligence”

-Abigail Adams-

iC...
Blooms Taxonomy
The student can…

Creating
Evaluating

…create new product a point of view
…justify a decision

Analysing
...
Engaging learners

Adult learners retain:
• 20% of what they READ and HEAR
• 40% of what they SEE
• 50% of what they SAY
•...
Some Training Methods
Lectures: monologues, dialogues, discussions, debates…storytelling
– Remember: people only retain 20...
The training program: Content & Management
Content

Management

1. Needs assessment

1. Training delivery by competent
tra...
iCargo Training

What to say

Creating the content

iCargo Training Series:
Guidelines for Training

11

www.i-cargo.eu
“The secret to being a
bore is to tell
everything”

-Voltaire-

iCargo Training Series:
Guidelines for Training

www.i-car...
What

• Objectives: the objectives of the session have to be clear first.
– What is the real purpose of your talk?
– Defin...
What: Preparation tips

1. Start with the end in mind
Define the three (3) things you want the audience will remember

2. ...
What: Preparation tips (II)

5. Outline your content
Use the “analog mode”: scratch the ideas with a pen and paper
Add vis...
What: The script

Use mental maps to cover all aspects, implications, connections of an idea

*Figure from “Death by Power...
What: The script (II)

A. Activity-based script
Tells us what to do at every moment (a table of [Hour]-[Activity]-[Means])...
iCargo Training

How to say

Shaping the message

iCargo Training Series:
Guidelines for Training

18

www.i-cargo.eu
“Things seen are
mightier than things
heard”

-A. Lord Tennyson-

iCargo Training Series:
Guidelines for Training

www.i-c...
How: The importance of the start

Use the start to attract public attention towards your presentation,for example:
A.
B.
C...
How: PowerPoint tips

1. Use the “outline view” first
Develop the presentation content before thinking on the look
Spend t...
How: PowerPoint tips (II)

6. Stop the moving text, limit animations
Listener will get bored quickly with too many effects...
How: How not

Video: Don McMillan: Life After Death by PowerPoint

http://www.youtube.com/watch?v=lpvgfmEU2Ck

iCargo Trai...
iCargo Training

Delivering

Getting through the audience

iCargo Training Series:
Guidelines for Training

24

www.i-carg...
“People only know
what they put into
practice”

-Montesquieu-

iCargo Training Series:
Guidelines for Training

www.i-carg...
Attitude: daring to say

How we get anxious
–
–
–
–

Devaluing our capacity to solve problems
Telling: “I can`t”, “I have ...
Delivering: Getting through the audience
1. Start strong
The audience will give you a few minutes to engage them
Do not ra...
Delivering: Getting through the audience (II)
7.

Voice
Speak clearly and with sufficient volume
Avoid utterances such as ...
Delivering

And relax.
It’s only a presentation.
For better or worse, most of the public will forget it in a
matter of wee...
iCargo Training

Feedback after the event

Toward continuous improvement

iCargo Training Series:
Guidelines for Training
...
“If you can not
measure it,
you can not improve it”

-Lord Kelvin

iCargo Training Series:
Guidelines for Training

www.i-...
After the session: the feedback questionnaire
Q about the speaker
Knowledge about the matter, interest, communication skil...
Some quotations

Quotations
“The secret to being a bore is to tell everything” Voltaire
“He learnt so many things that he ...
Reading recommendations
Effective Training Techniques
Mark A. Hernandez, CHST

Organization & Preparation Tips; Top ten sl...
Reading recommendations
17-errores-y-medio-que-debes-evitar-en-una-presentacion-tecnologica
Gonzalo Alvarea, Chema Alonso ...
Intelligent Cargo in Efficient and Sustainable
Global Logistics Operations

Credits:
Presented by:

Iñaki Etxaniz
Scientis...
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Guidelines for Training - iCargo Training Series

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This presentation introduces basic training techniques and gives some guidelines for constructing and delivering presentations. It is a kind of mini-course to train trainers before the training at iCargo project.

Contents:
1.Training techniques (Blooms Taxonomy; Engaging learners; Training methods)
2.What to say: creating the content (Objectives & content; Preparation tips)
3.How to say it: shaping the message (The start; PowerPoint tips; How not)
4.Delivering the presentation (Attitude; Delivering)
5.Feedback after the event

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Guidelines for Training - iCargo Training Series

  1. 1. Intelligent Cargo in Efficient and Sustainable Global Logistics Operations Guidelines for Training --iCargo Training Series 31.10.2013 www.i-cargo.eu
  2. 2. Intelligent Cargo in Efficient and Sustainable Global Logistics Operations iCargo is a large-scale integrating project co-funded by the European Commission within the FP7 Information and Communication Technologies Work Programme. iCargo involves representatives of the main stakeholders in the areas of research and technological development, logistics companies, shippers and public authorities. The 29 partners coming from 13 countries are coordinated by the Research and Innovation Hub of ATOS Spain. iCargo will design and implement a decentralized ICT infrastructure allowing real world objects, new planning services including CO2 calculation capabilities and existing systems to co-exist and efficiently co-operate at an affordable cost for logistics stakeholders. The iCargo project aims at supporting new logistics services that: ₋ Synchronize vehicle movements and logistics operations across various modes and actors to lower CO2 emissions ₋ Adapt to changing conditions through dynamic planning methods involving intelligent cargo, vehicle and infrastructure systems and ₋ Combine services, resources and information from different stakeholders, taking part in an open freight management ecosystem. www.i-cargo.eu
  3. 3. iCargo Training - October 2013, Zaragoza Guidelines for Training Iñaki Etxaniz Research scientist - Tecnalia iCargo Training Series: Guidelines for Training 3 www.i-cargo.eu
  4. 4. Table of Contents 1. Training techniques o o o Blooms taxonomy Engaging learners Training methods 2. What to say: creating the content o o Objectives & content Preparation tips 3. How to say it: shaping the message o o o The start PowerPoint tips How not 4. Delivering the presentation o o Attitude Delivering 5. Feedback after the event iCargo Training Series: Guidelines for Training 4 www.i-cargo.eu
  5. 5. iCargo Training Training techniques The basis iCargo Training Series: Guidelines for Training 5 www.i-cargo.eu
  6. 6. “Learning is not attained by chance, it must be sought for with ardor and attended to with diligence” -Abigail Adams- iCargo Training Series: Guidelines for Training www.i-cargo.eu
  7. 7. Blooms Taxonomy The student can… Creating Evaluating …create new product a point of view …justify a decision Analysing …distinguish between the different parts Applying Understanding …use the information in a new way …explain ideas or concepts …remember the information Remembering iCargo Training Series: Guidelines for Training 7 www.i-cargo.eu
  8. 8. Engaging learners Adult learners retain: • 20% of what they READ and HEAR • 40% of what they SEE • 50% of what they SAY • 60% of what they DO Source: ASSE professional Safety: August 2011 iCargo Training Series: Guidelines for Training 8 www.i-cargo.eu
  9. 9. Some Training Methods Lectures: monologues, dialogues, discussions, debates…storytelling – Remember: people only retain 20% Role playing: based on believable scenario and participants + Allows employees to act out issues that could occur in the workplace + Effective connecting theory and practice Films & Videos: geared towards a specific objective + Effective to stimulate discussion afterwards. – No interaction from the trainees. Group projects: 3/4 groups with same/different scenario and questions + Allows all trainees to discuss issues, ask questions, provide ideas Simulations: hands-on training environment + Imitate real workplace challenges and experience – Some can be expensive Planned readings: pre-stage preparation to more formal methods + Provide a better idea of what the issues are or think of any questions beforehand iCargo Training Series: Guidelines for Training 9 www.i-cargo.eu
  10. 10. The training program: Content & Management Content Management 1. Needs assessment 1. Training delivery by competent trainers Asses the needs of the students 2. Learning objectives have to be clear Person with occupational (not organizational) authority What is the real purpose of your talk? 2. Training evaluation 3. Course content to achieve objectives Pursuing a continuous improvement What are the most important parts of your topic? 4. Resource materials What material and resources will you need? 5. Criteria for course completion what attendees should be able to do after the talk iCargo Training Series: Guidelines for Training 10 www.i-cargo.eu
  11. 11. iCargo Training What to say Creating the content iCargo Training Series: Guidelines for Training 11 www.i-cargo.eu
  12. 12. “The secret to being a bore is to tell everything” -Voltaire- iCargo Training Series: Guidelines for Training www.i-cargo.eu
  13. 13. What • Objectives: the objectives of the session have to be clear first. – What is the real purpose of your talk? – Define what attendees should be able to do after the talk • Content: contents are the means to achieve the objectives. What are the most important parts of your topic? iCargo Training Series: Guidelines for Training 13 www.i-cargo.eu
  14. 14. What: Preparation tips 1. Start with the end in mind Define the three (3) things you want the audience will remember 2. Know your audience What are their backgrounds? Do they want more concepts and theory or practical information? 3. Content, content, content Great content is a necessary condition Do not fall in a “data dump”: too many information is as bad as too few. 4. Keep it simple Simple can be hard for the presenter, but appreciated by the audience Edit aggressively (“less is more”) iCargo Training Series: Guidelines for Training 14 www.i-cargo.eu
  15. 15. What: Preparation tips (II) 5. Outline your content Use the “analog mode”: scratch the ideas with a pen and paper Add visual ideas: charts, photos, diagrams PowerPoint comes later. 6. Have a clear structure Introduction: Goal, Problem to solve, Plan, Terminology Development: Major ideas (don’t tell everything), little technical Conclusion: Results, Summary, Future actions 7. Tell a story Spoken language is much older that writing Stories are easy to remember for the audience Best presenters illustrate their point with stories and examples. 8. Handouts and slides are two different things Slides are designed to be the skeleton that prompt the spoken word. Handouts require more detail and supporting data. iCargo Training Series: Guidelines for Training 15 www.i-cargo.eu
  16. 16. What: The script Use mental maps to cover all aspects, implications, connections of an idea *Figure from “Death by Power Point” by Alexei Kapterev iCargo Training Series: Guidelines for Training 16 www.i-cargo.eu
  17. 17. What: The script (II) A. Activity-based script Tells us what to do at every moment (a table of [Hour]-[Activity]-[Means]) B. Objective-based script Refers to the objective of the session. Should be memorable, scalable Topic 1 Reason 1 Reason 2 Reason 3 Topic 2 Reason 1 Reason 2 Reason 3 Topic 3 Reason 1 iCargo Training Series: Guidelines for Training 17 www.i-cargo.eu
  18. 18. iCargo Training How to say Shaping the message iCargo Training Series: Guidelines for Training 18 www.i-cargo.eu
  19. 19. “Things seen are mightier than things heard” -A. Lord Tennyson- iCargo Training Series: Guidelines for Training www.i-cargo.eu
  20. 20. How: The importance of the start Use the start to attract public attention towards your presentation,for example: A. B. C. D. E. Reveal one surprising fact Ask a rhetoric (or real) question Start with some humoristic story Cite examples related with the matter Cite an expert opinion or publication iCargo Training Series: Guidelines for Training 20 www.i-cargo.eu
  21. 21. How: PowerPoint tips 1. Use the “outline view” first Develop the presentation content before thinking on the look Spend time in the “slide sorter view” to sort, group or break up slides 2. Keep it simple Slides support the speaker and supplement the presentation Leave plenty of “white space” or “negative space” 3. Use contrasting color schemes Check how the colors look when projected 4. Choose your fonts well Use no more that two complementary fonts San-serif fonts (Arial, Tahoma, Verdana) are better for screen and presentations Use a big enough font so that the audience can read it 5. Use (high-quality) graphics and images But only when they have some significance iCargo Training Series: Guidelines for Training 21 www.i-cargo.eu
  22. 22. How: PowerPoint tips (II) 6. Stop the moving text, limit animations Listener will get bored quickly with too many effects 7. Use simple slide transitions The same transition effect for the whole presentation 8. Use appropriate charts Pie charts: to show percentages Vertical bars: to show changes in quantity over time Horizontal bars: to compare quantities Line charts: to demonstrate trends 9. Use the spell checker, with care Spelling faults can ruin a presentation iCargo Training Series: Guidelines for Training 22 www.i-cargo.eu
  23. 23. How: How not Video: Don McMillan: Life After Death by PowerPoint http://www.youtube.com/watch?v=lpvgfmEU2Ck iCargo Training Series: Guidelines for Training 23 www.i-cargo.eu
  24. 24. iCargo Training Delivering Getting through the audience iCargo Training Series: Guidelines for Training 24 www.i-cargo.eu
  25. 25. “People only know what they put into practice” -Montesquieu- iCargo Training Series: Guidelines for Training www.i-cargo.eu
  26. 26. Attitude: daring to say How we get anxious – – – – Devaluing our capacity to solve problems Telling: “I can`t”, “I have made a mistake” Thinking about a stressful episode in the past Stopping mi breath How to avoid it – – – – – Preparing the what and how Rehearsing Visualizing the session Organizing things: grooming , dressing, knowing the room and stage Have a sense of humor Fears To avoid: lack of preparation, negative experiences To maintain: responsibility, bore the audience, forget to say the main things. iCargo Training Series: Guidelines for Training 26 www.i-cargo.eu
  27. 27. Delivering: Getting through the audience 1. Start strong The audience will give you a few minutes to engage them Do not ramble about YOU and your personal/professional background 2. Show your passion Convey enthusiasm. Believe in what you are doing. Use your emotions 3. Keep it short Plan to talk in lees than the time you were assigned Use 10 minutes chunks to maintain public attention 4. Converse, don’t perform Don’t turn your back on them. Talk to each of them, maintain eye contact, and smile 5. Movement Step out into the open space to remove physical barriers between you and the audience Don’t remain rooted in one spot, but avoid excessive roaming 6. Hands Use your hands to emphasize your speech iCargo Training Series: Guidelines for Training 27 www.i-cargo.eu
  28. 28. Delivering: Getting through the audience (II) 7. Voice Speak clearly and with sufficient volume Avoid utterances such as “Umm, ah, err” 8. Draw on the screen / Blank the screen Draw to illustrate a particular point or item (Ctrl+P to display a pen; Ctrl+E to erase) Blank screen if you need to digress, or want the attention be placed on you (Ctrl+B/Ctrl+W) 9. Practice, practice, practice rehearsal Not just mentally, but verbally. At least twice. Better if you record and then watch yourself. Rehearsal -> you don’t stumble over your words -> you get meaning across 10. Question time Listen carefully. If needed, ask for clarification Be polite, thank for the input (even for selfish or malicious questions) Avoid the conflict. Offer to discuss it afterwards. Do not be afraid to say “I don`t know” sometimes iCargo Training Series: Guidelines for Training 28 www.i-cargo.eu
  29. 29. Delivering And relax. It’s only a presentation. For better or worse, most of the public will forget it in a matter of weeks …or days. iCargo Training Series: Guidelines for Training 29 www.i-cargo.eu
  30. 30. iCargo Training Feedback after the event Toward continuous improvement iCargo Training Series: Guidelines for Training 30 www.i-cargo.eu
  31. 31. “If you can not measure it, you can not improve it” -Lord Kelvin iCargo Training Series: Guidelines for Training www.i-cargo.eu
  32. 32. After the session: the feedback questionnaire Q about the speaker Knowledge about the matter, interest, communication skills, time control… Q about the venue Room, comfort, temperature, light, stage, screen size, audio… Q about the organization Event publicity, ease of registration, information to the attendees, incidents and failures Q about the topic Was the topic interesting? Was it well explained? Was it enough detailed? Is it useful for you/your company? Would you like to know more about? Would you recommend the talk? Deliver it afterwards to the public in a nice report, together with additional material, such as videos of the talks. iCargo Training Series: Guidelines for Training 32 www.i-cargo.eu
  33. 33. Some quotations Quotations “The secret to being a bore is to tell everything” Voltaire “He learnt so many things that he had not time to think of any” Antonio Machado "Everything should be made as simple as possible, but not simpler" Albert Einstein “What orators lack in depth they make up to you in length” Montesquieu “Things seen are mightier than things heard” A. Lord Tennyson “People only know what they put into practice” Montesquieu "If you can not measure it, you can not improve it“ Lord Kelvin iCargo Training Series: Guidelines for Training 33 www.i-cargo.eu
  34. 34. Reading recommendations Effective Training Techniques Mark A. Hernandez, CHST Organization & Preparation Tips; Top ten slide tips; Top ten delivery tips Garr Reynolds (www.garreynolds.com) It’s the story, stupid Doc Searls (www.searls.com) The 10/20/30 Rule of PowerPoint Guy Kawasaki (http://blog.guykawasaki.com/2005/12/the_102030_rule.html) 10 presentation techniques you can (and should) copy from Apple's WWDC keynote Carmine Gallo (http://www.forbes.com/sites/carminegallo/2013/06/11/ten-presentation-techniques-you-can-and-should-copy-from-appleswwdc-keynote/) Ten Secrets for using PowerPoint effectively Dave Paradi (www.thinkoutsidetheslide.com) 4 Tips: How to prepare a convincing PowerPoint Presentation Oliver Adria (www.rethinkpresentations.com) Death by PowerPoint Alexei Kapterev (www.slideshare.net/correojev/death-by-power-point-alexei-kapterev) How to present a paper: A speaker’s guide Bob Spillman (Millipore Corp.), Ian Parberry (University of North Texas) 101 Inside tips for more successful presentations Jim Endicott, Dave Zielinski (www.presentationexpert.com) iCargo Training Series: Guidelines for Training 34 www.i-cargo.eu
  35. 35. Reading recommendations 17-errores-y-medio-que-debes-evitar-en-una-presentacion-tecnologica Gonzalo Alvarea, Chema Alonso (www.elartedepresentar.com) Muerte por Power Point Raúl Tabarés (http://www.innpulsos.com/2013/10/02/muerte-por-power-point) iCargo Training Series: Guidelines for Training 35 www.i-cargo.eu
  36. 36. Intelligent Cargo in Efficient and Sustainable Global Logistics Operations Credits: Presented by: Iñaki Etxaniz Scientist Researcher, Tecnalia inaki.etxaniz@tecnalia.com Material: Iñaki Etxaniz Scientist Researcher, Tecnalia inaki.etxaniz@tecnalia.com www.i-cargo.eu/training www.i-cargo.eu

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