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Online Social MediaFor HR Professionals:The new way ofcommunicating
is NOT broadcastcommunication
Dialogue between Organisation and Employee
Listen… what are your employeessaying, what are their issues, how      can they contribute?
Reaching audiencesno longersusceptible totraditional methods
employees out in different places
We expect to use the internet differently nowInformation is being searchedfor in different ways:•We expect honest and tran...
SOCIAL MEDIA IS AN UMBRELLATERM THAT DEFINES THE VARIOUSACTIVITIES THAT INTEGRATETECHNOLOGY, SOCIALINTERACTION, AND THECON...
“Social media  is people havingconversations online.”
UK Internet Usage                                                                     Age           71%                   ...
64% of the UK are using an                       online social networkUniversal McCann: Power to the People Social Media T...
“      Social networking is benefiting from     older, wealthier consumers     becoming internet-enabled”.Mintel: Social N...
How many social media websites are there?
What socialmedia tools areavailable?
Share slides and documents
100m Videos       2nd largest search engine         79% have watched           video content onlineUniversal McCann: Power...
70% have uploaded photosUniversal McCann: Power to the People Social Media Tracker, Wave 4http://www.slideshare.net/Olivie...
Social Bookmarks
200,000,000      blogs
Online Social Networks64% of us in the UK have joined
Twitter / Micro-blogging                      We don’t always find                      information using                 ...
Reputation Aggregators
25% of search results for the worlds top 20 largest            brands are links from                    user generated con...
Who influences whom?The organisation?OrThe employee?
The attraction of social mediaPeople trust “a person like me” morethan authority figures or messagesfrom business execs an...
We are seeing acommunication shift
The shift is fromone way communication
Dialogue between organisation and employee
Dialogue between employee and employee
With or without youConversations will happen online with orwithout youChoose to be a part of itEngage and embrace
The stage before making a decision
The employees perspective     Your organisation
Understanding your employee     Choosing the right Social Network(Hang out where your employees hang out)
LinkedIn
Recruitment89% of U.S.Companies willsocial networksfor recruiting
Companies use multiple networks     for social recruiting
Monitoring and subscribing
Monitoring and Subscribing                    Google Reader                    Google alerts                    TweetDeck
Managing employee usage• Social Media Policy  – No social media usage within work hours    • Total ban?    • Can be used w...
Employee rights    • Employees can not be ask to close their      social networking account    • Disciplinary action      ...
Speed of communication    Workers can be     mobilised quickly     for strike action      "   Employers and unions need to...
GettingStarted
What will it takeTop level buy inSomeone who can commitAnd has the desire to engageContent creation budgetTime and patience
Choose your audience•Internal communications•General publicSegment
Set objectivesEmployee listening exerciseEmployee two way communicationIncrease brand awareness andreputation to help with...
Define StrategySet a timeline and focus on reasonableand practical goalsBe consistentAnalyse, measure, and assess frequent...
Choose your toolsIs your target audience already talking toone another?Focus on building long-term relationshipsRemember: ...
Time
Time“The more places you hang out themore time it takes to manage.The more content you create the moretime it takes to cre...
TimeHowever consider…SyndicationMobile applicationsSharing responsibilityScheduled time applicationsSubscribing to and re-...
ROI
“The problem with trying to determine   ROI for social media is you are trying to   put numeric quantities around human   ...
Think ROEReturn on EngagementIncoming traffic from linksNumber of people subscribedTrack backs or linked conversationsComm...
Is this going to satisfythe Finance Director?               Probably not
Measurement and results• Embedded analytic tools on social media sites  e.g.:    – YouTube insights    – facebook insights...
10-steps for successful social media:   1. Listen to/observe what the target audience is doing in social media   2. Create...
10-steps for successful social media:          6. Optimise your content for sharing - particularly via news feeds and     ...
The Future     Year on Year internet users have     dramatically increased their     familiarity and usage with social media
Tomorrows consumersare today’s digitalnatives
The digital native Much like the older generation have trouble with this new technology, they would have trouble living wi...
The digital nativeBy the time today’s 10 year olds are 15, theywill already have some ingrainedpreferences to certain bran...
CloseNot just for teenagersIts just like what you do in real lifeWe can be more efficient with how we communicateWe can ha...
Thank you        hello@eskimosoup.co.ukhttp://www.eskimosoup.co.uk/facebook     www.eskimosoup.co.uk/twitter
Online social media for human resource professionals
Online social media for human resource professionals
Online social media for human resource professionals
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Online social media for human resource professionals

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Social Media an overview for Human Resource Professionals. eskimosoup is a marketing company that uses both online and offline marketing to achieve business goals. This presentation was on social media an overview for HR managers. Our team consists of web designers and developers, graphic designers and online marketing - SEO experts. We are based in Hull Yorkshire with an office also in Leeds Yorkshire. www.eskimosoup.co.uk




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  • We are not watching the TV as we used to and we are not listening to the radio as we used to either.
  • Transcript of "Online social media for human resource professionals"

    1. 1. Online Social MediaFor HR Professionals:The new way ofcommunicating
    2. 2. is NOT broadcastcommunication
    3. 3. Dialogue between Organisation and Employee
    4. 4. Listen… what are your employeessaying, what are their issues, how can they contribute?
    5. 5. Reaching audiencesno longersusceptible totraditional methods
    6. 6. employees out in different places
    7. 7. We expect to use the internet differently nowInformation is being searchedfor in different ways:•We expect honest and transparent information (no spin)•We expect to comment and add to content•We expect to read comments, reviews and ratings•We expect to subscribe to information
    8. 8. SOCIAL MEDIA IS AN UMBRELLATERM THAT DEFINES THE VARIOUSACTIVITIES THAT INTEGRATETECHNOLOGY, SOCIALINTERACTION, AND THECONSTRUCTION OF WORDS,PICTURES, VIDEOS AND AUDIO
    9. 9. “Social media is people havingconversations online.”
    10. 10. UK Internet Usage Age 71% 15-24 24-34 85% 83% 35-44 84% 45-54 77% 55-64 72% 65+ 30%Universal McCann: Power to the People Social Media Tracker, Wave 4http://www.slideshare.net/Olivier.mermet/universal-mc-cann-wave4 Mintel: Social Networking Across the Age Gap - UK - February 2009
    11. 11. 64% of the UK are using an online social networkUniversal McCann: Power to the People Social Media Tracker, Wave 4http://www.slideshare.net/Olivier.mermet/universal-mc-cann-wave4
    12. 12. “ Social networking is benefiting from older, wealthier consumers becoming internet-enabled”.Mintel: Social Networking Across the Age Gap - UK - February 2009
    13. 13. How many social media websites are there?
    14. 14. What socialmedia tools areavailable?
    15. 15. Share slides and documents
    16. 16. 100m Videos 2nd largest search engine 79% have watched video content onlineUniversal McCann: Power to the People Social Media Tracker, Wave 4http://www.slideshare.net/Olivier.mermet/universal-mc-cann-wave4
    17. 17. 70% have uploaded photosUniversal McCann: Power to the People Social Media Tracker, Wave 4http://www.slideshare.net/Olivier.mermet/universal-mc-cann-wave4
    18. 18. Social Bookmarks
    19. 19. 200,000,000 blogs
    20. 20. Online Social Networks64% of us in the UK have joined
    21. 21. Twitter / Micro-blogging We don’t always find information using Google
    22. 22. Reputation Aggregators
    23. 23. 25% of search results for the worlds top 20 largest brands are links from user generated contentJune 8, 2009 article from Marketing Vox and Nielsen BuzzMetrics SES Magazine entitled:Turning Blogs and user-Generated Content Into Search Engine Results, Chris Aarons, Andru Edwards and Xavier Lanier
    24. 24. Who influences whom?The organisation?OrThe employee?
    25. 25. The attraction of social mediaPeople trust “a person like me” morethan authority figures or messagesfrom business execs and the mediaSeeking ongoing dialogue, not aone way broadcastTrust, Transparency, openness,honesty
    26. 26. We are seeing acommunication shift
    27. 27. The shift is fromone way communication
    28. 28. Dialogue between organisation and employee
    29. 29. Dialogue between employee and employee
    30. 30. With or without youConversations will happen online with orwithout youChoose to be a part of itEngage and embrace
    31. 31. The stage before making a decision
    32. 32. The employees perspective Your organisation
    33. 33. Understanding your employee Choosing the right Social Network(Hang out where your employees hang out)
    34. 34. LinkedIn
    35. 35. Recruitment89% of U.S.Companies willsocial networksfor recruiting
    36. 36. Companies use multiple networks for social recruiting
    37. 37. Monitoring and subscribing
    38. 38. Monitoring and Subscribing Google Reader Google alerts TweetDeck
    39. 39. Managing employee usage• Social Media Policy – No social media usage within work hours • Total ban? • Can be used within clearly defined breaks – You can monitor activity at work – Covert monitoring is not allowed
    40. 40. Employee rights • Employees can not be ask to close their social networking account • Disciplinary action – Using during work time – Conduct on-line has caused detriment • Commercial confidentiality • Bringing the organisation into disreputehttp://www.worksmart.org.uk/rights/socialnetworking
    41. 41. Speed of communication Workers can be mobilised quickly for strike action " Employers and unions need to understand the role of new technology and not just leave it to their IT departments."http://www.acas.org.uk/index.aspx?articleid=3199
    42. 42. GettingStarted
    43. 43. What will it takeTop level buy inSomeone who can commitAnd has the desire to engageContent creation budgetTime and patience
    44. 44. Choose your audience•Internal communications•General publicSegment
    45. 45. Set objectivesEmployee listening exerciseEmployee two way communicationIncrease brand awareness andreputation to help with…RecruitmentDrive traffic to website/blog/facebook
    46. 46. Define StrategySet a timeline and focus on reasonableand practical goalsBe consistentAnalyse, measure, and assess frequentlyAdapt!
    47. 47. Choose your toolsIs your target audience already talking toone another?Focus on building long-term relationshipsRemember: People meet in different online spaces They comment share and influence They want to tell THEIR story - let them
    48. 48. Time
    49. 49. Time“The more places you hang out themore time it takes to manage.The more content you create the moretime it takes to create it”.
    50. 50. TimeHowever consider…SyndicationMobile applicationsSharing responsibilityScheduled time applicationsSubscribing to and re-publishing content
    51. 51. ROI
    52. 52. “The problem with trying to determine ROI for social media is you are trying to put numeric quantities around human interactions and conversations which are not quantifiable” Jason Falls, Director of social media for Doe Andersonhttp://www.socialmediaexplorer.com/2008/10/28/what-is-the-roi-for-social-media/
    53. 53. Think ROEReturn on EngagementIncoming traffic from linksNumber of people subscribedTrack backs or linked conversationsComments
    54. 54. Is this going to satisfythe Finance Director? Probably not
    55. 55. Measurement and results• Embedded analytic tools on social media sites e.g.: – YouTube insights – facebook insights• New recruits• Track with 0800 / 0845 numbers• Questionnaires• Website analytics (Google analytics)• Video views• Subscribers• Quality blog comments and subscribers
    56. 56. 10-steps for successful social media: 1. Listen to/observe what the target audience is doing in social media 2. Create a “social object” that is relevant to the brand and of genuine interest* 3. Segment the target. Give them something they can join. 4. Allow them to engage via their preferred platform of choice – create multiple interfaces to your community 5. Make the experience better when shared* http://www.kyle.mathews2000.com/node/60
    57. 57. 10-steps for successful social media: 6. Optimise your content for sharing - particularly via news feeds and Twitter 7. Use paid-for media to get the ball rolling 8. Take advantage of extreme targeting offered by social networks 9 . Make sure you have the resources to manage your community management and refresh the content. 10. Track the results and optimise where necessaryUniversal McCann: Power to the People Social Media Tracker, Wave 4http://www.slideshare.net/Olivier.mermet/universal-mc-cann-wave4
    58. 58. The Future Year on Year internet users have dramatically increased their familiarity and usage with social media
    59. 59. Tomorrows consumersare today’s digitalnatives
    60. 60. The digital native Much like the older generation have trouble with this new technology, they would have trouble living without it.
    61. 61. The digital nativeBy the time today’s 10 year olds are 15, theywill already have some ingrainedpreferences to certain brands because ofthat companies online communication
    62. 62. CloseNot just for teenagersIts just like what you do in real lifeWe can be more efficient with how we communicateWe can hang out were our employees now hang out
    63. 63. Thank you hello@eskimosoup.co.ukhttp://www.eskimosoup.co.uk/facebook www.eskimosoup.co.uk/twitter
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