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RETHINKING EXTENSION
DIGITAL COMMUNICATION AND ENGAGEMENT
FOR THE LAND-GRANT UNIVERSITY SYSTEM

Eli Sagor
@esagor, esagor@umn.edu




                                                                     1
©2011 Regents of the University of Minnesota. All rights reserved.
EXTENSION




            Flickr photo from Oregon
             State University archives


                               2
WORKSHOPS




                                                                     3
©2011 Regents of the University of Minnesota. All rights reserved.
TWO-STEP FLOW MODEL: LIMITED
 ACCESS TO INFORMATION




                                                                     Source: Watts &Dodds 2007,
                                                                     J. Consumer Research



                                                                                                  4
©2011 Regents of the University of Minnesota. All rights reserved.
IT’S A NETWORKED WORLD




                                                                     Source: Watts &Dodds 2007,
                                                                     J. Consumer Research



                                                                                                  5
©2011 Regents of the University of Minnesota. All rights reserved.
NOW…




Flickr: Morbuto(source)

                                                                       6
  ©2011 Regents of the University of Minnesota. All rights reserved.
CRITERIA
 Efficiency
 Impact
 Scalability
 Accessibility




                                                                     7
©2011 Regents of the University of Minnesota. All rights reserved.
CRITERIA
 Efficiency
 Impact
 Scalability
 Accessibility


                                     Excellence
                                                                     8
©2011 Regents of the University of Minnesota. All rights reserved.
TOOLS
 Social media
 Monthly email update
 Discussion board
 Oak wilt status widget
 Google calendar & RSS feeds




                                                                     9
©2011 Regents of the University of Minnesota. All rights reserved.
10
SOCIAL MEDIA OBJECTIVES
 Discoverability: Increase content visibility

 1. Content automatically publishes from site
    to Twitter and Facebook
 2. Live and scheduled tweets about core
    content, events, news, etc.



                                                                     11
©2011 Regents of the University of Minnesota. All rights reserved.
EMAIL UPDATE OBJECTIVES
 Awareness

 Adding value to other offerings:
  Webinars
  Workshops




                                                                     12
©2011 Regents of the University of Minnesota. All rights reserved.
MONTHLY EMAIL
 UPDATE




                                                                     13
©2011 Regents of the University of Minnesota. All rights reserved.
14
DISCUSSION BOARD OBJECTIVES
 Easy point of contact

 Reply takes about as long as an email, but
  viewed by hundreds.

 Anonymous, accessible.


                                                                     15
©2011 Regents of the University of Minnesota. All rights reserved.
OAK WILT “WIDGET”
                                                                     Embeddable anywhere
                                                                     Automatically updates
                                                                     Links to our oak wilt page




                                                                                             16
©2011 Regents of the University of Minnesota. All rights reserved.
WHEN THEY NEED
INFORMATION, WIL
L THEY KNOW WE
EXIST?




         Creative Commons licensed
         Flickr photo byC.K. Hartman




                                                                      17
 ©2011 Regents of the University of Minnesota. All rights reserved.
MAKING CONTENT DISCOVERABLE




                                                                     18
©2011 Regents of the University of Minnesota. All rights reserved.
DISCOVERABLE: OAK WILT
                 WIDGET ON DNR




                                                                     19
©2011 Regents of the University of Minnesota. All rights reserved.
THE BIG PICTURE

 Unique approaches

 Incremental changes: Working smarter

 Focus on adding value to other offerings




                                                                     20
©2011 Regents of the University of Minnesota. All rights reserved.
WORKSHOPS




                                                                     Peter Smallidge, Cornell
                                                                      Cooperative Extension

                                                                              21
©2011 Regents of the University of Minnesota. All rights reserved.
MMW POSTER



http://z.umn.edu/KSU


                                                                     22
©2011 Regents of the University of Minnesota. All rights reserved.

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Rethinking Extension: Digital communication adn engagement for the Land Grant University system

  • 1. RETHINKING EXTENSION DIGITAL COMMUNICATION AND ENGAGEMENT FOR THE LAND-GRANT UNIVERSITY SYSTEM Eli Sagor @esagor, esagor@umn.edu 1 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 2. EXTENSION Flickr photo from Oregon State University archives 2
  • 3. WORKSHOPS 3 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 4. TWO-STEP FLOW MODEL: LIMITED ACCESS TO INFORMATION Source: Watts &Dodds 2007, J. Consumer Research 4 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 5. IT’S A NETWORKED WORLD Source: Watts &Dodds 2007, J. Consumer Research 5 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 6. NOW… Flickr: Morbuto(source) 6 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 7. CRITERIA Efficiency Impact Scalability Accessibility 7 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 8. CRITERIA Efficiency Impact Scalability Accessibility Excellence 8 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 9. TOOLS Social media Monthly email update Discussion board Oak wilt status widget Google calendar & RSS feeds 9 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 10. 10
  • 11. SOCIAL MEDIA OBJECTIVES Discoverability: Increase content visibility 1. Content automatically publishes from site to Twitter and Facebook 2. Live and scheduled tweets about core content, events, news, etc. 11 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 12. EMAIL UPDATE OBJECTIVES Awareness Adding value to other offerings: Webinars Workshops 12 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 13. MONTHLY EMAIL UPDATE 13 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 14. 14
  • 15. DISCUSSION BOARD OBJECTIVES Easy point of contact Reply takes about as long as an email, but viewed by hundreds. Anonymous, accessible. 15 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 16. OAK WILT “WIDGET” Embeddable anywhere Automatically updates Links to our oak wilt page 16 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 17. WHEN THEY NEED INFORMATION, WIL L THEY KNOW WE EXIST? Creative Commons licensed Flickr photo byC.K. Hartman 17 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 18. MAKING CONTENT DISCOVERABLE 18 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 19. DISCOVERABLE: OAK WILT WIDGET ON DNR 19 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 20. THE BIG PICTURE Unique approaches Incremental changes: Working smarter Focus on adding value to other offerings 20 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 21. WORKSHOPS Peter Smallidge, Cornell Cooperative Extension 21 ©2011 Regents of the University of Minnesota. All rights reserved.
  • 22. MMW POSTER http://z.umn.edu/KSU 22 ©2011 Regents of the University of Minnesota. All rights reserved.

Editor's Notes

  1. Collaborative learning: New opportunities
  2. Jim Langcuster talks about people seeking to “confirm a hunch” rather than seeing the answer. Interpretation and critical thinking to aid in customized application of an idea, not THE ANSWER.
  3. Increasing expectations and declining resources leave us with our hands full at times. We need to help learners squeeze every ounce of value out of the work we put in.
  4. It’s not about social media! It’s about service and value.