Understanding & AligningTransportation with Quality of LifeIngrid E. Schneider, Ph.D., Tian Guo, M.S.Karla Rains, MnDOTJun...
© 2011 Regents of the University of Minnesota. All rights reserved.Quality of Life (QOL)
© 2011 Regents of the University of Minnesota. All rights reserved.Measures, scores, results, &dashboards…Oh my!
© 2011 Regents of the University of Minnesota. All rights reserved.Purpose: Connect QOL, transportation,performance measures
© 2011 Regents of the University of Minnesota. All rights reserved.3 study methodsLiteraturereviewFocus groups Questionnaire
© 2011 Regents of the University of Minnesota. All rights reserved.Method 1, Literature review QOL
© 2011 Regents of the University of Minnesota. All rights reserved.Method 2, Focus groups(n=29)
© 2011 Regents of the University of Minnesota. All rights reserved.Focus group results: 11 QOL areas
© 2011 Regents of the University of Minnesota. All rights reserved.Purpose: Connect QOL, transportation,performance measures
© 2011 Regents of the University of Minnesota. All rights reserved.Focus group results:7 separate transportation areas• Ac...
© 2011 Regents of the University of Minnesota. All rights reserved.Method 3: Questionnaire45% response rate(mail survey)4,...
© 2011 Regents of the University of Minnesota. All rights reserved.Questionnaire resultspreview
© 2011 Regents of the University of Minnesota. All rights reserved.Minnesotans’ satisfied withQuality of Life
© 2011 Regents of the University of Minnesota. All rights reserved.Importance of QOL areas0% 10% 20% 30% 40% 50% 60% 70% 8...
© 2011 Regents of the University of Minnesota. All rights reserved.Importance of 5 QOL life areas differsignificantly acro...
© 2011 Regents of the University of Minnesota. All rights reserved.Relationship among 11 QOL areasFactor 1 Factor 2 Factor...
© 2011 Regents of the University of Minnesota. All rights reserved.Focus group results: 7 transportation areas• Access• De...
© 2011 Regents of the University of Minnesota. All rights reserved.All transportation areas are important
© 2011 Regents of the University of Minnesota. All rights reserved.8 out of 10 Minnesotans’ satisfiedwith MnDOT services
© 2011 Regents of the University of Minnesota. All rights reserved.7 of 8 areas significant predictors of satisfaction wit...
© 2011 Regents of the University of Minnesota. All rights reserved.Four areasidentified as‘good work’
© 2011 Regents of the University of Minnesota. All rights reserved.Maintenance quotes• “Our snow and ice removal is remark...
© 2011 Regents of the University of Minnesota. All rights reserved.Maintenance: 5 significant predictors statewideKeep roa...
© 2011 Regents of the University of Minnesota. All rights reserved.Maintenance: most important selected items(identified b...
© 2011 Regents of the University of Minnesota. All rights reserved.Important for Minnesota’s future?Short term (5-10 years...
© 2011 Regents of the University of Minnesota. All rights reserved.Performance measureconsiderations
© 2011 Regents of the University of Minnesota. All rights reserved.ExistingMnDOTmeasureCorresponding orrelated items inque...
© 2011 Regents of the University of Minnesota. All rights reserved.Purpose: Connect QOL, transport,performance measures
© 2011 Regents of the University of Minnesota. All rights reserved.Next stop…• Understand– QOL– MnDOT role– Sharing result...
© 2011 Regents of the University of Minnesota. All rights reserved.Incorporating Results– Review of Service Satisfaction: ...
© 2011 Regents of the University of Minnesota. All rights reserved.Questions?– Full reports• www.tourism.umn.edu• Literatu...
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Understanding & Aligning Transportation with Quality of Life

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What does quality of life mean to Minnesotans and how does transportation fit into that description? This research looks at these questions, as well as Minnesotans’ satisfaction with Mn/DOT programs and services and how this research can guide the development of Mn/DOT’s performance measures.

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Understanding & Aligning Transportation with Quality of Life

  1. 1. Understanding & AligningTransportation with Quality of LifeIngrid E. Schneider, Ph.D., Tian Guo, M.S.Karla Rains, MnDOTJune 12, 2013
  2. 2. © 2011 Regents of the University of Minnesota. All rights reserved.Quality of Life (QOL)
  3. 3. © 2011 Regents of the University of Minnesota. All rights reserved.Measures, scores, results, &dashboards…Oh my!
  4. 4. © 2011 Regents of the University of Minnesota. All rights reserved.Purpose: Connect QOL, transportation,performance measures
  5. 5. © 2011 Regents of the University of Minnesota. All rights reserved.3 study methodsLiteraturereviewFocus groups Questionnaire
  6. 6. © 2011 Regents of the University of Minnesota. All rights reserved.Method 1, Literature review QOL
  7. 7. © 2011 Regents of the University of Minnesota. All rights reserved.Method 2, Focus groups(n=29)
  8. 8. © 2011 Regents of the University of Minnesota. All rights reserved.Focus group results: 11 QOL areas
  9. 9. © 2011 Regents of the University of Minnesota. All rights reserved.Purpose: Connect QOL, transportation,performance measures
  10. 10. © 2011 Regents of the University of Minnesota. All rights reserved.Focus group results:7 separate transportation areas• Access• Design• Environment• Maintenance• Mobility• Safety• Transparency (planning & communications)
  11. 11. © 2011 Regents of the University of Minnesota. All rights reserved.Method 3: Questionnaire45% response rate(mail survey)4, 7 point scales +Regression ,importance/performance,& forced choice
  12. 12. © 2011 Regents of the University of Minnesota. All rights reserved.Questionnaire resultspreview
  13. 13. © 2011 Regents of the University of Minnesota. All rights reserved.Minnesotans’ satisfied withQuality of Life
  14. 14. © 2011 Regents of the University of Minnesota. All rights reserved.Importance of QOL areas0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%Rec and entertainmentLocal services and amenitiesTransportationSpirituality faith and serenityEducationEnvironmentEmployment and financesHousingFamily, friends and neighorsSafety and securityHealthVery unimportant Somewhat unimportant Slightly unimportantNeither Slight important Somewhat importantVery important
  15. 15. © 2011 Regents of the University of Minnesota. All rights reserved.Importance of 5 QOL life areas differsignificantly across age groups
  16. 16. © 2011 Regents of the University of Minnesota. All rights reserved.Relationship among 11 QOL areasFactor 1 Factor 2 Factor 3Health Education Local services/amenitiesSpirituality, faith &serenityFamily/friends Environment RecreationSafety/security EmploymentHousingTransportation
  17. 17. © 2011 Regents of the University of Minnesota. All rights reserved.Focus group results: 7 transportation areas• Access• Design• Environment• Maintenance• Mobility• Safety• Transparency (planning &communications)
  18. 18. © 2011 Regents of the University of Minnesota. All rights reserved.All transportation areas are important
  19. 19. © 2011 Regents of the University of Minnesota. All rights reserved.8 out of 10 Minnesotans’ satisfiedwith MnDOT services
  20. 20. © 2011 Regents of the University of Minnesota. All rights reserved.7 of 8 areas significant predictors of satisfaction withMnDOT servicesSatisfactionwith MnDOTservicesAccessibility.13Planning.17Design.13Safety.11Communication.11Mobility.04Maintenance.27
  21. 21. © 2011 Regents of the University of Minnesota. All rights reserved.Four areasidentified as‘good work’
  22. 22. © 2011 Regents of the University of Minnesota. All rights reserved.Maintenance quotes• “Our snow and ice removal is remarkable.”(Minneapolis)• “We could do without potholes” (Willmar)• “Does MnDOT check or compare how long roadslast? They just don’t seem to last as long as theyused to” (Rochester)• “More funding to increase maintenance so fillingsdon’t fall out when driving” (Brainerd)• “How does asphalt compare to concrete?”(Minneapolis)
  23. 23. © 2011 Regents of the University of Minnesota. All rights reserved.Maintenance: 5 significant predictors statewideKeep road surfacesmooth, .48SatisfactionwithmaintenanceRoad/pavementmakings clearlyvisible, .12Visual appeal ofroadsides, .08Clearing roads ofdebris, .07Rest areas forroad trips, .05
  24. 24. © 2011 Regents of the University of Minnesota. All rights reserved.Maintenance: most important selected items(identified by 10%+)765413 11 1101020304050607080Clearing roadsof snow and iceKeeping roadsurfacessmoothClearingsidewalks ofsnow and iceMakingroad/pavementmarkingsclearly visibleMakinghighway signsclearlyreadable%ofrespondentscitedtheitemasmostimportantenvironmentitem
  25. 25. © 2011 Regents of the University of Minnesota. All rights reserved.Important for Minnesota’s future?Short term (5-10 years)• Maintenance• Access• SafetyNext generation…• Access• Maintenance• Safety
  26. 26. © 2011 Regents of the University of Minnesota. All rights reserved.Performance measureconsiderations
  27. 27. © 2011 Regents of the University of Minnesota. All rights reserved.ExistingMnDOTmeasureCorresponding orrelated items inquestionnaireAvailable item thatsignificantly predictssatisfaction with MnDOTservices & identified asimportantTrafficfatalitiesPerceived pedestrian safetyin communityPerceived pedestriansafety in communityPerceived road safetyexcluding other driversPerceived road safety withother driversPerceived road safetyexcluding other driversPerceived railroad crossingsafetyPerceived bike safetyconsidering design
  28. 28. © 2011 Regents of the University of Minnesota. All rights reserved.Purpose: Connect QOL, transport,performance measures
  29. 29. © 2011 Regents of the University of Minnesota. All rights reserved.Next stop…• Understand– QOL– MnDOT role– Sharing results– Performancemeasuresconsiderations &implementation– Applying learningto public outreach
  30. 30. © 2011 Regents of the University of Minnesota. All rights reserved.Incorporating Results– Review of Service Satisfaction: Improvement Needs• Maintenance: Road Smoothness aligns with Investment Strategy– Corridor Investment Management Strategy [CIMS]• Program works at a corridor level with other state agencies alsoaffecting users QOL [DEED, Health, Housing, Education, etc.]– Performance Measurement• Affirmed existing Annual Performance Report customer measures• Added new measures: safety-based [modal fatalities], environment– Education and Outreach• Created public educational materials grounded in QOL learning• Information used to communicate customer-defined value oftransportation [A to B video]
  31. 31. © 2011 Regents of the University of Minnesota. All rights reserved.Questions?– Full reports• www.tourism.umn.edu• Literature review, Focus Groups, Questionnaire,• Final report– Contacts:• ingridss@umn.edu; 612 624 4947• Karla.Rains@state.mn.us; 651 366 3172

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