E Service Euroia2008
by Eric Reiss
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Presentation on E-service at EuroIA 2008 in Amsterdam, The Netherlands. It describes what e-service is and why the traditional off-line concepts of service management are relevant in an on-line ...
Presentation on E-service at EuroIA 2008 in Amsterdam, The Netherlands. It describes what e-service is and why the traditional off-line concepts of service management are relevant in an on-line environment
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