Product Camp Poland 2017

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Slides from my talk about what UX is and why it is not a new discipline, from Product Camp Poland 2017 in Gdynia, Poland.

Design

A bigger view of UX
(doesn’t need a bigger screen)
Eric Reiss
@elreiss
Product Camp Poland
June 10, 2017
Gdynia, Poland

So what is UX?
UX is the net impression of a customer
journey across a range of touchpoints.
And not just onscreen!

Eric’s 1st Law of UX:
If you define UX as a discipline,
you will always leave someone
out. And they will attack your
definition.

Eric’s 2nd Law of UX:
If a site/app/product/service does
not solve your user’s problems, it
will not solve your company’s either.

Eric’s 3rd Law of UX:
User experience is the sum of
a series of interactions between
people, devices, and events.

Eric’s 4th Law of UX (CARE):
UX design represents the conscious
act of :
• coordinating interactions
we can control
• acknowledging interactions
we cannot control
• reducing negative interactions
• examining the journey
between these interactions

Can influence
Cannot influence
Business
critical
Screw
it

A customer is always a user.
But a user is not always a customer
UX
CX
CX
UX

“Usability isn’t sexy. I can’t sell
usability, but I can sell UX.”

UX is a new discipline…
NO! It has been around
since the dawn of time!
The BIG myth

Well, at least the tools are new...
NO! The tools and techniques
have been around since
the dawn of time, too!
The BIG myth #2

You represent Poland’s future.
You are unique!
You can change the world!
Some of you will…and thank goodness for that!
A few parting words

Eric Reiss can (usually) be found at:
The FatDUX Group ApS
Strandøre 15
2100 Copenhagen
Denmark
Office: (+45) 39 29 07 07
Mobil: (+45) 20 12 88 44
Twitter: @elreiss
info@fatdux.com
www.fatdux.com

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I started working with user experience (UX) long before the term was even known. Over the past 40 years, I’ve encountered many issues that have disturbed me – from creating purposely addictive programs, sites, and apps, to the current zeitgeist for various design trends at the expense of basic usability. I have seen research that is faked, ignored, or twisted by internal company politics and by the cognitive bias of the design team. And I have seen countless dark patterns that suppress accessibility and diversity by promoting false beliefs and false security. Whenever we say, “That’s not my problem,” or, “My company won’t let me do that,” we are handing over our ethical responsibility to someone else – for better or for worse. Do innocent decisions evolve so that they promote racism or gender discrimination through inadvertent cognitive bias or unwitting apathy? Far too often they do. We, as technologists, hold incredible power to shape the things to come. I would like to share my thoughts with you so you can use this power to truly build a better world for those who come after us!

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