Beyond responsiveness Observations Stories Lessons Eric Reiss @elreiss WebExpo 22 September 2012 Prague, Czech Republic
“There is nothing left to invent…” Charles H. Duell U.S. Patent Commissioner, 1899 (Urban myth)
But there was much reason to believe that this was true…
Could there also be too muchcomplacency in our industry today?
Can we put our work into historical perspective?
First commercial automobile First series-produced Wall St. crash automobiles First assembly line1895 00 05 10 15 20 25 30 19351993 94 95 96 97 98 99 00 2001 First commercial CMS First commercial Dot-bomb websites First commercial web browser
ag·ile adj1 : able to move quickly and easily2 : mentally quick and resourceful
The three Scrum questions1. What did you do yesterday?2. What will you do today3. What is blocking your progress?
Imposing Scrum on Columbus:1. What did you do yesterday? I sailed west.2. What will you do today? Sail back to where I was yesterday.3. What is blocking your progress? These fucking Scrum meetings!
My Favourite Process DWYNTDTGTSD*Do What You Need To Do To Get The Shit Done* pronounced “dwyntdtgtsd”
Eric’s life-lesson #4Don’t become a slave to process.Break the rules. Accept the unexpected.
Bonus lesson! � Don’t sacrifice your users for the benefit of your employer
Count Helmuth von MoltkeNo battle plansurvives contactwith the enemy.
What’s your plan when you visit Amazon? Make Jeff rich? Or buy a book?
Eric’s life-lesson #5Don’t sacrifice your users for thebenefit of your employer.No business plan has eversucceeded without customers.