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E-Services - Chapter 1: Introduction

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E-Services - Chapter 1: Introduction
Institute:ISI
Author: Abdessattar Ettaieb

Published in: Software
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E-Services - Chapter 1: Introduction

  1. 1. E-Services Chapter 1: Introduction to E-Services Mr. Abdessattar Ettaieb ARS1/2 - 2016-2017
  2. 2. Summary What are E-Services? Benefits Domains E-Business E-Gouvernement E-Learning E-Health Disadvantages and Risks 1
  3. 3. What are E-Services? E-Service : Electronic Service E-services are defined as services that are produced, provided, and/or consumed through the use of ICT-networks such as for example Internet-based systems and mobile solutions [ADASCUPOLA01] E-services Software paradigm enabling peer-to-peer computation in distributed environments based on the concept of “service” as an autonomous piece of code published in the network. [HRPIT01] Services provided to customers through digital. [HREGEE01] 2
  4. 4. E-Service : Characteristics E-Services are:  Open: Independent, as much as possible, of specific platforms and computer paradigms.  Developed not only for intra-organization applications, but also for independent organizations applications, to be assembled and reused in a distributed internet- based cooperative enviornment.  Easily composable: assembling and integrating the e-service in a inter-oraganization application does not require the development of complex adapters. E-service base parts:  Service providor  Service consumer  Networks 3
  5. 5. E-Services : Benefits 1. Accessing a greater customer base 2. Broadening market reach 3. Lowering of entry barrier to new markets and cost of acquiring new customers 4. Alternative communication channel to customers 5. Increasing services to customers 6. Enhancing perceived company image 7. Gaining competitive advantages 8. Potential for increasing customer knowledge 4
  6. 6. E-Services : Domains Business ◦ E-Business Public ◦ E-Government ◦ E-Public Cross sector: ◦ E-Learning ◦ E-Health ◦ … 5
  7. 7. E-Services : Domains E-Business E-business (Electronic business) is the conduct of business processes on the Internet. These electronic business processes include buying and selling products, supplies and services; servicing customers; processing payments; managing production control; collaborating with business partners; sharing information; running automated employee services; recruiting; and more. 6
  8. 8. E-Services : Domains E-Business Categories: ◦ B2B (Business to Business) selling products or services between businesses through the internet via an online sales portal. ◦ B2C (Business to Consumer) is business or transactions conducted directly between a company and consumers who are the end-users of its products or services. ◦ C2C (Consumer to Consumer) is a business model that facilitates an environment, usually online, where customers can trade with each other. Two implementations of C2C markets are auctions and classifieds. C2C marketing has soared in popularity with the arrival of the internet, as companies such as eBay and Craigslist have fostered greater interaction between customers. ◦ B2E (Business to Employee) uses an intrabusiness network which allows companies to provide products and/or services to their 7
  9. 9. E-Services : Domains E-Gouvernement The general description of a way to provide better access to government information and services through electronic means such as the Internet and mobile communications. ◦ G2C : Government to Citizen: Example: Publishes and explains the gouvernement roadmap to citizen. ◦ G2B : Government to Business Example: E-Procurement: Exchange services and goods between the government and the business. ◦ G2G : Government to Government Exchange services and informtion cross government departments. ◦ G2E : Government to Employee Example: Paiement, trainings… 8
  10. 10. E-Services : Domains E-Learning E-learning is a learning environment which uses information and communication technologies (ICT's) as a platform for teaching, training and learning activities. 9
  11. 11. E-Services : Domains E-Health E-Health is the use of information and communication technologies (ICT) for health. Examples include treating patients, conducting research, educating the health workforce, tracking diseases and monitoring public health. 10
  12. 12. E-Services : Disadvantages ◦ Massive amounts of data, i.e. millions of transactions per second can be difficult to handle. High performance processing capacity is needed which is expensive to purchase and maintain. If a server hang out for even a few seconds occurs, transactions get interrupted and business is lost (customers might not try again). ◦ The above counts for temporary or permanent hardware failure as well. ◦ When sensitive customer information and other user data is kept on a database, there always exists a risk that credit card details, email addresses, passwords and like can be hacked. ◦ An electric supply failure and might cause catastrophically problems. Thus, an investing in a dual system with backup by generators is needed. This means higher costs for the platform. 11
  13. 13. References [ADASCUPOLA01] Ada Scupola (Roskilde University, Denmark), Encyclopedia of Information Science and Technology, Second Edition, Second Edition [HRPIT01] Handbook of Research on Public Information Technology, Alex Dunayev (AXI Web Solutions, New Zealand) and John Paynter (AXI Web Solutions, New Zealand) Erlane K. Ghani (Universiti Teknologi MARA, Malaysia), Jamaliah Said (Universiti Teknologi MARA, Malaysia) and Noraini Mohd Nasir (Universiti Teknologi MARA, Malaysia) [HREGEE01] Handbook of Research on E-Government in Emerging Economies: Adoption, E-Participation, and Legal Frameworks 12

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