This is a start of a process to engage all stakeholders in creating an accountable organisations.

1. James
House
Child and Youth Care
Centre
Our Vision and
Strategy

2. Starting from the foundation
• We are a values-guided organisation
• Our four key values are:
• Integrity
• Respect
• Team-work
• Best-Practice in all we do
• These are the roots that will bear our fruit

4. Our vision is:
To model best-practice
child and youth care interventions
Our Motivation
We are passionate
about the well-being
of at-risk children and youth

6. Our Strategy
• We will purposefully develop ourselves
• Individuals | Teams | Methods | Systems | Relationship Capacities | Resources
• We will improve our effectiveness
• We will diligently measure our outcomes and impact on the community and report honestly
• We will be ruthlessly pragmatic about our failings and eliminate our faults
• We will manage our resources to enable us to sustain ourselves for decades to
come
• Broaden funder spread
• Increase reserves
• Manage the details of spending
• We actively seek to lead the way in providing effective care for at-risk children and
youth
• Bench-marked, Documented Best-Practice Models

9. 5 Key Objectives
• Community Modelled
• To ensure the continued well-being of all at-risk children and youth in Hout Bay
• BEST
• To provide systemic solutions for teens viewed as having very difficult to manage behaviour
• Youth
• To provide youth with the necessary skills and opportunities to realise their potential
• Development
• To develop and package best-practice child and youth care models for replication elsewhere
• Support Services
• To provide professional support services that enable us to realise our vision
• Management, M&E, R&D, Administration and Fundraising

15. What we do
• Our values are our foundation
• Our vision is the distant goal on the horizon
• We have a map that will help us get there – a strategy
• Our strategy is broken down into 5 key objectives
• Community Modelled
• BEST
• Youth
• Development
• Support Services

16. The way we do it
• Two elements make up the HOW of getting things done at James House
• Our CULTURE – The way we do things at James House
• Our BRAND – The way we want to be identified and thought of
• Our CULTURE is based on our values and the actions that accompany and reinforce those values
• Our BRAND is both visual and behavioural. “We are what we do”

18. Our BRAND
• Our identity carries a message. It’s a message we need to communicate clearly.
• We have a logo
• We have a catch-phrase – The home that love built
• But we are mainly known by association to our actions and outcomes. This is the must powerful part of our
branding
• Our “Action Message” is guided by the promises we make to our stakeholders
• James House has four categories of stakeholders – hence we have four promises that all staff
and volunteers MUST keep
• Promise to BENEFICIARIES
• Promise to FUNDERS
• Promise to COMMUNITY MEMBERS
• Promise to PARTNER ORGANISATIONS

20. Our CULTURE
• The James House CULTURE is based on 2 elements:
• what we value as non-negotiable – OUR VALUES
• and what we do to reflect that belief – OUR BEHAVIOUR
• We use the acronym C H I L D R E N to summarise our key behavioural elements
• Children First
• Help the team win
• Invest in yourself
• Love your work
• Deliver on your promises
• Run with purpose
• Engage with stakeholders
• NOW is a good time

29. Measuring Our Behaviour (Bi-Annual Appraisal)
• Children First
• Time spent on child-related issues
• Programme spend per child as a percentage
• Child Protection Outcomes
• Help the team win
• Organisational ratings Increase
• Programme ratings increase
• Team ratings of member
• Invest in yourself
• Personal Accountability to Peers
• Personal Development Plan (PDP)
• Love your work
• Job Satisfaction Scoring
• Absenteeism & Team Retention
• Deliver on your promises
• Line Management Records
• Feedback from Stakeholders & Team
• Run with purpose
• KPA Report ( 5 KPI Scorings)
• Knowledge of Organisational Strategic
Roadmap
• Attainment of PDP goals
• Engage with stakeholders
• Community, Funders, Beneficiary, &
Partners
• NOW is a good time
• Flagged items completed – Line
Management Record
• Time-Keeping