Day Two Presentation at SharePoint Best Practices Conference in La Jolla, CA March 8, 2011. Great interactive session on looking at "big picture" of formal and informal knowledge capture and transfer and how to scope, architect and project manage realistic solution in complex and highly regulated environment.

1. Best practices in knowledge management SharePoint in DoD Joint Environments Marie-Michelle Strah, PhD

2. Who am i? Marie-Michelle Strah, PhD Twitter: @cyberslate Email: michelle AT lifeincapslock DOT com Work: mstrah AT broadpoint DOT net Blog: http://lifeincapslock.com Linkedin: www.linkedin.com/in/drstrah SharePoint Solutions Architect and Practice Lead, BroadPoint Technologies www.broadpoint.net Women in SharePoint DC www.meetup.com/womeninspdc Women in SharePoint www.womeninsharepoint.org

3. Twitter: #bpc11 Live Blogging: http://womeninsharepoint.org/SitePages/BPC11LiveBlog.aspx

5. Direction: Operationalize effective policy and governance

6. Confidence: Align organizational knowledge needs and IT infrastructure to enable effective “knowledge management”Case Study Format – Longitudinal Perspective Best Practices (3) Worst Practice Tradeoff

7. What is knowledge management? And what does it mean for SharePoint?

8. KM: Beyond the Buzzwords

9. KM is not… “Social Computing” …what is this anyway? Collaboration …what is this anyway? Feature-driven (i.e. Team Sites, MySites) Platform-driven (it’s not a SharePoint “thing”)

10. KM and Strategy

11. KM and SharePoint

12. Case Study Format Defense Centers of Excellence for Psychological Health and Traumatic Brain Injury (DCoE for PH/TBI)

14. New organization with little to no established processes (management)

15. Clinical research

16. Joint services

18. Command adoption (DCoE)

19. Robust knowledge management initative:

20. TMA (Tricare Management Activity) records management

21. Subject matter expertise

23. Information Architecture and Site Taxonomy

24. Social Network Analysis

25. Latent Semantic Analysis

26. Interprofessional Collaboration

27. Taxonomies

28. Folksonomies

30. DoD: KM and Security… LOL

31. Changing Regulatory Environment

32. KM: It’s a Brave New World

33. Best Practice 1: SCOPE Define what KM means for the organization

35. Factor 2: Identify – projects that match a strategic objective

36. Factor 3: Prioritize – score and categorize your projects

38. Command adoption (DCoE)

39. Robust knowledge management initative:

40. TMA (Tricare Management Activity) records management

41. Subject matter expertise

43. Phase II – 3 months - Identification of KM team and strategic planning

44. Phase III – 3 months - Identification of Power Users and training

47. CSF2: Technology

48. CSF2.1: Performance

49. CSF2.2: Reliability

50. CSF2.3: Accessibility

51. CSF3: Governance

52. CSF 3.1 Knowledge Management

53. CSF 3.2 Content Management Strategy

54. CSF4: Leadership Support and Incentivization

55. CSF5: Credibility and RetentionLi, Grimshaw et al. June 2009 Roger January-March 2005 http://www.slideshare.net/cyberslate/tricky-fit-spsdc-may-2010-strah-slide-deck

56. Overarching CSF User adoption Quick wins Look and feel Must facilitate formal and informal collaboration Ease of use

57. BEST PRACTICE 3: Evaluate km ecosystem SharePoint Ecosystem and Composite Applications

59. SharePoint 2003 Site Migration

60. Infrastructure: Server Farm (Army/TMA)

61. Document Management

62. Team Sites

63. Content Management and Publication

64. Announcements

67. 100% adoption within 3 months

68. Integration of 8 directorates and 6 component centers as a unified command within 6 months

70. IPT (Integrated Product Team)

71. Infrastructure and server farm implementation

72. Data architecture

73. Authentication

76. Agile/Scrum Methodologies

77. SharePoint SDLC

78. Executive Support

79. Phased/Iterative Deployments

81. SUMMARY BP1: Scope BP2: Follow critical success factors for knowledge management in healthcare BP3: Effectively evaluate knowledge management ecosystem Worst Practice: Failure to plan or adequately assess infrastructure to support knowledge management Tradeoff: Limited scope for “good enough”

82. Marie-Michelle Strah, PhDTwitter: @cyberslateEmail: michelle AT lifeincapslock DOT comWork: mstrah AT broadpoint DOT netBlog: http://lifeincapslock.comLinkedin: www.linkedin.com/in/drstrah Contact Information and Follow Up See also: Live Blogging: http://womeninsharepoint.org/SitePages/BPC11LiveBlog.aspx

83. THANK YOU! Please be sure to fill out your session evaluation!