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Best Practices in SharePoint for Knowledge Management
Best Practices in SharePoint for Knowledge Management
Best Practices in SharePoint for Knowledge Management
Best Practices in SharePoint for Knowledge Management
Best Practices in SharePoint for Knowledge Management
Best Practices in SharePoint for Knowledge Management
Best Practices in SharePoint for Knowledge Management
Best Practices in SharePoint for Knowledge Management
Best Practices in SharePoint for Knowledge Management
Best Practices in SharePoint for Knowledge Management
Best Practices in SharePoint for Knowledge Management
Best Practices in SharePoint for Knowledge Management
Best Practices in SharePoint for Knowledge Management
Best Practices in SharePoint for Knowledge Management
Best Practices in SharePoint for Knowledge Management
Best Practices in SharePoint for Knowledge Management
Best Practices in SharePoint for Knowledge Management
Best Practices in SharePoint for Knowledge Management
Best Practices in SharePoint for Knowledge Management
Best Practices in SharePoint for Knowledge Management
Best Practices in SharePoint for Knowledge Management
Best Practices in SharePoint for Knowledge Management
Best Practices in SharePoint for Knowledge Management
Best Practices in SharePoint for Knowledge Management
Best Practices in SharePoint for Knowledge Management
Best Practices in SharePoint for Knowledge Management
Best Practices in SharePoint for Knowledge Management
Best Practices in SharePoint for Knowledge Management
Best Practices in SharePoint for Knowledge Management
Best Practices in SharePoint for Knowledge Management
Best Practices in SharePoint for Knowledge Management
Best Practices in SharePoint for Knowledge Management
Best Practices in SharePoint for Knowledge Management
Best Practices in SharePoint for Knowledge Management
Best Practices in SharePoint for Knowledge Management
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Best Practices in SharePoint for Knowledge Management

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Day Two Presentation at SharePoint Best Practices Conference in La Jolla, CA March 8, 2011. …

Day Two Presentation at SharePoint Best Practices Conference in La Jolla, CA March 8, 2011.

Great interactive session on looking at "big picture" of formal and informal knowledge capture and transfer and how to scope, architect and project manage realistic solution in complex and highly regulated environment.

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  • 1. Best practices in knowledge management
    SharePoint in DoD Joint Environments
    Marie-Michelle Strah, PhD
  • 2. Who am i?
    Marie-Michelle Strah, PhD
    Twitter: @cyberslate
    Email: michelle AT lifeincapslock DOT com
    Work: mstrah AT broadpoint DOT net
    Blog: http://lifeincapslock.com
    Linkedin: www.linkedin.com/in/drstrah
    SharePoint Solutions Architect and Practice Lead, BroadPoint Technologies www.broadpoint.net
    Women in SharePoint DC
    www.meetup.com/womeninspdc
    Women in SharePoint
    www.womeninsharepoint.org
  • 3. Twitter: #bpc11
    Live Blogging:
    http://womeninsharepoint.org/SitePages/BPC11LiveBlog.aspx
  • 4. Overview
    Introduction
    Objectives
    • Clarity: What is Knowledge Management?
    • 5. Direction: Operationalize effective policy and governance
    • 6. Confidence: Align organizational knowledge needs and IT infrastructure to enable effective “knowledge management”
    Case Study Format – Longitudinal Perspective
    Best Practices (3)
    Worst Practice
    Tradeoff
  • 7. What is knowledge management?
    And what does it mean for SharePoint?
  • 8. KM: Beyond the Buzzwords
  • 9. KM is not…
    “Social Computing” …what is this anyway?
    Collaboration …what is this anyway?
    Feature-driven (i.e. Team Sites, MySites)
    Platform-driven (it’s not a SharePoint “thing”)
  • 10. KM and Strategy
  • 11. KM and SharePoint
  • 12. Case Study Format
    Defense Centers of Excellence for Psychological Health and Traumatic Brain Injury (DCoE for PH/TBI)
  • 13. Defense Centers of Excellence for Psychological Health and Traumatic Brain Injury 2009-2010
    • Pain Points
    • 14. New organization with little to no established processes (management)
    • 15. Clinical research
    • 16. Joint services
    • 17. Integration with existing civilian agencies (including VA/NIH)
  • Defense Centers of Excellence for Psychological Health and Traumatic Brain Injury 2009-2010
    • Processes
    • 18. Command adoption (DCoE)
    • 19. Robust knowledge management initative:
    • 20. TMA (Tricare Management Activity) records management
    • 21. Subject matter expertise
    • 22. Champion: Chief of Staff
  • Define the Scope
    • CoP: Communities of Practice
    • 23. Information Architecture and Site Taxonomy
    • 24. Social Network Analysis
    • 25. Latent Semantic Analysis
    • 26. Interprofessional Collaboration
    • 27. Taxonomies
    • 28. Folksonomies
    • 29. Behavioral Sciences
  • User-Generated Content: KM and Boundaries…
  • 30. DoD: KM and Security… LOL
  • 31. Changing Regulatory Environment
  • 32. KM: It’s a Brave New World
  • 33. Best Practice 1: SCOPE
    Define what KM means for the organization
  • 34. Portfolio Management and CoP
    • Factor 1: Gather - do a project inventory
    • 35. Factor 2: Identify – projects that match a strategic objective
    • 36. Factor 3: Prioritize – score and categorize your projects
    • 37. Factor 4: Manage – actively manage the portfolio
  • Defense Centers of Excellence for Psychological Health and Traumatic Brain Injury 2009-2010
    • Processes
    • 38. Command adoption (DCoE)
    • 39. Robust knowledge management initative:
    • 40. TMA (Tricare Management Activity) records management
    • 41. Subject matter expertise
    • 42. Champion: Chief of Staff
  • Solutions for Collaboration
    Solution Timeline:
    • Phase I – continuous - Branding – SharePoint 2007 portal
    • 43. Phase II – 3 months - Identification of KM team and strategic planning
    • 44. Phase III – 3 months - Identification of Power Users and training
    • 45. Phase IV – 3 months and ongoing – Content Migration and Integration with civilian agencies (SharePoint 2003 and 2007)
  • BEST PRACTICE 2: Critical success factors for Cop in healthcare
    5 Key Critical Success Factors
  • 46. Solutions for Collaboration
    Critical Success Factors for CoP in Healthcare:
    • CSF1: Cohesion and Levels of Trust
    • 47. CSF2: Technology
    • 48. CSF2.1: Performance
    • 49. CSF2.2: Reliability
    • 50. CSF2.3: Accessibility
    • 51. CSF3: Governance
    • 52. CSF 3.1 Knowledge Management
    • 53. CSF 3.2 Content Management Strategy
    • 54. CSF4: Leadership Support and Incentivization
    • 55. CSF5: Credibility and Retention
    Li, Grimshaw et al. June 2009
    Roger January-March 2005
    http://www.slideshare.net/cyberslate/tricky-fit-spsdc-may-2010-strah-slide-deck
  • 56. Overarching CSF
    User adoption
    Quick wins
    Look and feel
    Must facilitate formal and informal collaboration
    Ease of use
  • 57. BEST PRACTICE 3: Evaluate km ecosystem
    SharePoint Ecosystem and Composite Applications
  • 58. Solutions for Collaboration
    SharePoint 2007 Quick Wins:
    • TMA Records Management and Content Migration (“file share”)
    • 59. SharePoint 2003 Site Migration
    • 60. Infrastructure: Server Farm (Army/TMA)
    • 61. Document Management
    • 62. Team Sites
    • 63. Content Management and Publication
    • 64. Announcements
    • 65. Calendaring and events management
  • Transforming Toolkit – SharePoint and Composite Solutions
    http://www.buckleyplanet.com/2011/03/sharepoints-social-computing-scorecard.html
  • 66. Solutions for Collaboration
    • Results:
    • 67. 100% adoption within 3 months
    • 68. Integration of 8 directorates and 6 component centers as a unified command within 6 months
    • 69. Groundbreaking at NICoE (National Intrepid Center of Excellence) 2010
  • Lessons Learned
    After Action Report
    Challenges:
    • Staffing
    • 70. IPT (Integrated Product Team)
    • 71. Infrastructure and server farm implementation
    • 72. Data architecture
    • 73. Authentication
    • 74. Project Planning: Make or Buy and Business Case Analysis
  • WORST PRACTICE
    Failure to evaluate infrastructure
    Fractured enterprise architecture
    Fractured contracting environment
  • 75. Lessons Learned (2)
    After Action Report
    Enablers:
    • Staffing
    • 76. Agile/Scrum Methodologies
    • 77. SharePoint SDLC
    • 78. Executive Support
    • 79. Phased/Iterative Deployments
    • 80. Flexibility/Adaptability
  • TRADEOFF
    Quick Wins
    The “good enough” solution
    The “good enough” solution for “right now”
  • 81. SUMMARY
    BP1: Scope
    BP2: Follow critical success factors for knowledge management in healthcare
    BP3: Effectively evaluate knowledge management ecosystem
    Worst Practice: Failure to plan or adequately assess infrastructure to support knowledge management
    Tradeoff: Limited scope for “good enough”
  • 82. Marie-Michelle Strah, PhDTwitter: @cyberslateEmail: michelle AT lifeincapslock DOT comWork: mstrah AT broadpoint DOT netBlog: http://lifeincapslock.comLinkedin: www.linkedin.com/in/drstrah
    Contact Information and Follow Up
    See also: Live Blogging:
    http://womeninsharepoint.org/SitePages/BPC11LiveBlog.aspx
  • 83. THANK YOU!
    Please be sure to fill out your session evaluation!

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