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ID603: IBM Lotus Notes, IBM Lotus Domino and Collaboration at IBM
1.
2. ID603
IBM Lotus Notes, IBM Lotus Domino &
Collaboration at IBM
Chris Pepin / Senior IT Architect / Southbury, CT
John Beck / Product Management / Westford, MA
ยฎ
3. Agenda
Share IBM internal experience with Lotus Software
๏ด Overview of IBM
๏ด How the development and IBM CIO partnership benefits YOU as well as IBM
๏ด Current and future deployments, infrastructure, usage, business drivers
๎ Topics
๏ด Lotus Notesยฎ, Lotus Dominoยฎ, Lotus Sametimeยฎ, Lotus Quickrยฎ, Wikis, Forums,
Lotus Connectionsยฎ
๏ด Innovation, education and support
4. Overview of IBM
๎ 350,000 employees world-wide in 64 countries
๎ $91.4B in revenue in 2006
๎ 168 countries, conducting business within
๎ 2,041 IBM locations
๎ 40% of employees mobile
5. IBM infrastructure
140,000 + Remote
168 Countries 2,041 Locations 5 Mega Centers
Employees
Mega Data Centers
IBM Locations
Mobile Employees
6. Development and CIO partnership
๎ Goals
๏ด Improve end-user productivity
๏ด Deliver a robust and quality product to market
๎ Technology Adoption Program
๏ด IBM internal program to leverage emerging technology and accelerate our internal
transformation
๏ด Brings together the collaboration community, iterative development and emerging
technologies
๏ด Technology is tested under real-world conditions in a global enterprise
๎ Benefits to customers
๏ด Reduced testing, fewer software defects
๏ด IBM shares its deployment architecture and usage statistics with customers as
proof points
7. The value of e-mail at IBM
๎ E-mail is a core component of the collaboration suite
๎ Connects employees with customers and business partners around
the globe
๎ User decides how and when they will process e-mail
8. Messaging
๎ ~500,000 Lotus Notes IDs
๎ Notes 7 clients; Notes 8 early deployment
๎ 200MB mail quota; 1 year document expiration; local mail file
replica
๎ Alternative access modes
๏ด Push e-mail to mobile devices (Blackberry and Traveler solutions)
๏ด Internet mail โ Domino Web Access
๎ ~386,000 mail databases on Lotus Domino 7.0.2 servers; ~32,000
mail databases on Lotus Domino 8.0 servers; ~96% clustered
๎ ~300 Lotus Domino mail server instances
9. Applications
๎ Over 135,000 Notes and Domino applications
๎ ~80,000 custom Notes applications
๎ ~45,000 TeamRooms
๎ ~10,000 databases built off of standard templates such as
document library, discussion, etc.
๎ TeamRooms and databases can be created instantly via an IBM-
developed tool called Database-O-Matic
๎ ~430 Domino application server instances
10. Notes mail users by geography
North EMEA
America 140,000 Asia
180,000 Pacific
160,000
Latin
America
20,000
11. E-mail users by Domino server platform
zSeries
zSeries (Linux) iSeries
(zOS) (OS/400)
1%
18% 2%
Other
1%
pSeries
(AIX)
78%
12. End user deployment of Notes 7
๎ Early deployment via Technology Adoption Program
๎ World-wide production upgrade driven by management sponsored
communication
๎ Software and template deployment via IBM Standard Software
Installer
๎ Progress is monitored via download as well as client installs via IBM
Standard Asset Management Tool
๎ End users prompted for upgrade with increasing frequency until
the upgrade is mandatory
12
14. Lessons learned deploying Notes and Domino
๎ Deployment in production environment in early adopter phase
๏ด Early discovery of issues reduces initial impact and significantly raises quality of
corporate upgrade
๏ด Alignment with development process accelerates resolution of blocking issues
๎ Stakeholder support prior to global deployment
๏ด Identify and communicate compelling reasons for change
๎ Reduction of mail template modifications speeds deployment
๏ด Significant effort to reduce 90% of modifications to standard mail template
๎ Spreading load of users upgrading evenly across infrastructure to
reduce load on back-end services
๎ Find a big stick
๏ด New IBM internal password rules forced a client upgrade by a specific date
14
15. Notes and Domino 8 early deployment
๎ Over 40,000 production end user mail files being served by Domino
8 servers
๎ Over 25,000 production level end users using Notes 8 client code
๏ด Intermediate milestones of 5,000, 10,000 and 15,000 users
๎ Identified software defects and feature enhancements
15
16. Notes and Domino 8 global deployment
๎ Targeting first half of 2008 for clients and mail servers; second half
of 2008 for application servers
๏ด Aligns with annual IT funding and schedule demands
๎ Leveraging early adopter experiences
๏ด Quality code within specific environment
๏ด Delivery and support mechanisms well known prior to deployment
๏ด Planning completed in early adopter phase
๏ด Focus is solely on execution
๎ Business benefits: enhanced interface, integrated document
editors, extensible open-client platform, improved end-user
productivity
16
17. IBM's experience as it relates to YOU
๎ IBM's broad internal deployment part of the development process
๏ด Improves quality of shipping code by augmenting test lab efforts with real-world
production deployment in a large, complex enterprise
๎ IBM adopting agile development methods
๏ด Opportunity for you to engage directly with development
๏ด Your feedback shapes the product
๏ด Your early deployment validates the product in your environment
๎ Widely adopted code translates to higher quality code for a broader
set of environments
๎ Call to action
๏ด Work with your IBM representatives to become a member of the Design Partner
Program
17
18. Collaboration software at IBM
๎ Virtually brings together centralized and geographically dispersed
individuals and teams
๏ด350,000 IBM employees; 40% mobile
๎ Enables faster, more informed decision-making by bringing people
together
๎ Reduce the need for business travel
๏ดSignificant cost savings
19. Sametime instant messaging
๎ ~400,000 Sametime users
๎ Sametime Connect client, Notes with integrated instant
messaging, Sametime Mobile, Sametime Links, BOTs
๎ Extranet service โ available to IBM employees as well as
external customers and business partners
20. Sametime Connect 7.5 early deployment
๎ Sametime Connect 7.5.x represents a major upgrade of the
product from the previous 7.0 release
๎ Over 100,000 early Sametime Connect 7.5.x early adopters making
it the most popular early deployment programs at IBM
๎ Multiple client releases with incremental improvements based on
end-user feedback
๎ IBM employees have developed 30+ plug-ins to support innovation
๎ Early deployment includes Sametime Mobile, Sametime Advanced
and the Sametime Gateway
๎ Early deployment continues with Sametime Connect 8.0
20
21. Sametime Connect 7.5.1 global deployment
๎ World-wide production upgrade driven by management sponsored
communication completed in December, 2007
๎ Software deployment via IBM Standard Software Installer and
Eclipse update site
๎ Progress is monitored via downloads, client signature via IBM
Standard Asset Management Tool and client usage reports from
the Sametime server
๎ End users prompted for upgrade with increasing frequency until
the upgrade is mandatory
๎ Business benefits: Robust feature set, extensible Eclipse/Lotus
Expeditorยฎ platform, support for multiple client platforms
(Windows, Linux, Mac, mobile)
21
22. Sametime Connect 8.0 global deployment
๎ Currently in early deployment via the Technology Adoption
Program (TAP)
๏ดMultiple client releases with incremental improvements based on
end-user feedback
๎ Targeting first half of 2008 for global deployment (same as Notes
8)
๎ Business benefits: improved client performance; improved plug-in
management/packaging; Mac Leopard support
22
23. Sametime web conferencing
๎ 1.3 million participants, ~190,000 meetings
๎ Browser client, Sametime Web Conferencing Enterprise
Meeting Server (EMS) 7.5 production, 8.0 early deployment
๎ Extranet service โ available to IBM employees as well as
external customers and business partners
๎ Part of a suite of โe-meetingโ services which includes
webcasts, audio conferences, video conferences and
Sametimeยฎ Unyteโข
24. Sametime web conferencing 7.5 early deployment
๎ Early deployment via the Technology Adoption Program (TAP)
๎ Enhanced user interface, improved performance
๎ Leverage out-of-box as much as possible
๎ Multiple client releases with incremental improvements based on
end-user feedback
24
25. Web conferencing 7.5 production deployment
๎ World-wide production upgrade driven by management sponsored
communication
๎ Server upgrade to 7.5 EMS in May, 2007
๏ดExisting 3.1 meetings were migrated to new 7.5 infrastructure
๎ Browser client - some users needed to upgrade their Java Virtual
Machine (JVM)
๎ Business benefits: enhanced user experience , improved application
sharing and whiteboard performance and usability
25
26. Lessons learned deploying Sametime at IBM
๎ Stakeholder support is critical
๎ Deployment in production environment (IM) with a significant end-
user population
๏ดDiscover and address key issues prior to production deployment
๏ดOverabundance of feedback from users
๏ดDifficulty getting users to upgrade to the latest code drop
๎ Plug-ins support innovation but also increases testing and
deployment complexity
๎ Migrating from Sametime Web Conferencing EMS 3.1 to Sametime
Web Conferencing EMS 7.5 introduced challenges
๏ด Test environment didn't exactly match production
๏ด Data migration challenges since it wasn't an in-place upgrade
๏ด JVM client requirements
26
27. Quickr & Quickplace
๎ Production extranet Quickplace
7.0 service with plans to
upgrade to Quickr 8 in 2008
๎ ~5,000 Places, ~100,000
users, 500GB of data
๎ Custom PlaceType/Theme with
ibm.com look and feel
๎ Early deployment Quickr pilot
via Technology Adoption
Program
๎ Business value: improved
communications and
collaboration, improved team
efficiency, reduced e-mail
28. Lotus Connections usage at IBM
Profiles - BluePages
Helps employees to quickly find the people they need. A subset of information is
available on ibm.com to allow customers to find IBM employees
Communities
Create, find and join communities of people who share a common interest or
expertise. IBM CommunityMap migration to Lotus Connections
Blogs - BlogCentral
IBM Blog policy published in 2005. Employees have the ability to blog on the
corporate intranet as well as on the web. ~1,500 IBM employees actively blog
Bookmarks - Dogear
Save, organize, share and discover bookmarks. 277,906 bookmarks, 697,356 tags and
5,836 users. One-third of bookmarks are intranet links and only 2.5% are private
Activities
Organize, plan next steps, and collaborate with others to execute on your everyday
deliverables. 20,076 unique activities, 136,664 entries, 48,729 users
29. On Demand Workplace - w3
๎ IBM's corporate intranet
๎ Workforce enablement
๎ Connect with subject matter
experts
๎ Built on IBM's WebSphere
Portal, DB2, Tivoli Access
Manager, Secureway Directory
Server & Omnifind
๎ 8,000 concurrent users, ~115
million page hits per week
30. Forums
๎ Threaded discussions on a
multitude of topics
๎ 115,000 registered users,
202,000 posts, 14,300 unique
authors from 85 countries,
1,200 forums, 35-40 new
forums a month, Web client
authors outnumber NNTP
client authors 2:1
๎ Key component of IBMโs
employee-focused help
initiatives. Reduces help desk
calls and improves customer
satisfaction. Leverages
employees expertise.
31. Wikis
๎ Available on ibm.com
(e.g. DeveloperWorks)
as well as inside the
IBM corporate firewall
(WikiCentral)
๎ Intranet: 179,652
readers, 25,213 unique
authors, 12,182 wiki
instances, 194,472
pages
35. Summary
๎ Share IBM internal experience with Lotus Software
๏ด We don't just sell the software we USE it to run our business
๎ How the development and IBM CIO partnership benefits YOU as
well as IBM
๏ด IBM's broad internal deployment part of the development process
๏ด Improves quality of shipping code by augmenting test lab efforts with real-world
production deployment in a large, complex enterprise
๏ด Opportunity for you to engage directly with development - your feedback shapes
the product
๏ด Your early deployment validates the product in your environment
๏ด Widely adopted code translates to higher quality code for a broader set of
environments
๎ Call to action
๏ด Work with your IBM representatives to become a member of the Design Partner
Program, Global Customer Partnership Council, participate in public betas (forums,
wikis)
36. IBM can assist with YOUR deployment
๎ A pre-integrated suite of base implementation services designed to
accelerate deployment
๎ Services include: installation, integration, training, documentation,
ongoing support
๎ Services are delivered by an experienced team of IBM
professionals, available worldwide
Patti Fiette
IBM Global Technology Services
(919) 363-9184
pattif@us.ibm.com
37. Or, IBM can host YOUR deployment
๎ IBM Applications on Demand (AoD) for Lotus
๎ Service simplifies hosting and management
๏ด Lotus collaboration suite: Domino, Sametime and Quickr
๏ด Alternative to internal implementation and support
๎ Pay-as-you-go application management and hosting services:
๏ด Reduces TCO and up front implementation costs
๏ด Removes operational staffing needs
๏ด Eliminates the complexity of IT and compliance
๏ด Improves budgeting and planning
David Costa
costad@us.ibm.com
Business Partner Sales and Marketing Cafe
Dolphin Pacific Hall C
38. Links
๎ Technology Adoption Program Redbook
๏ด http://www.redbooks.ibm.com/redpieces/abstracts/redp4374.html?Open
๎ Notes and Domino 8 deployment Redbook
๏ด http://www.redbooks.ibm.com/abstracts/sg247506.html
๎ IBM's Blog Policy
๏ด http://www.ibm.com/blogs/zz/en/guidelines.html
๎ IBM's Blog Roll โ list of IBM employees that blog on the web
๏ด http://www.ibm.com/blogs/zz/en/index.html
๏ด My Blog: http://www.chrispepin.com
39. Questions?
Please remember to complete your evaluation forms
Thank you!
cpepin@us.ibm.com
john_beck@us.ibm.com
Chris and John are available this week
Deployments, Performance and Interoperability Lab
located in the Dolphin, Europa 3 & 4
Feel free to drop by!
41. Legal
ยฉ IBM Corporation 2008. All Rights Reserved.
The information contained in this publication is provided for informational purposes only. While efforts were made
to verify the completeness and accuracy of the information contained in this publication, it is provided AS IS
without warranty of any kind, express or implied. In addition, this information is based on IBMโs current product
plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for any
damages arising out of the use of, or otherwise related to, this publication or any other materials. Nothing
contained in this publication is intended to, nor shall have the effect of, creating any warranties or
representations from IBM or its suppliers or licensors, or altering the terms and conditions of the applicable
license agreement governing the use of IBM software
References in this presentation to IBM products, programs, or services do not imply that they will be available in
all countries in which IBM operates. Product release dates and/or capabilities referenced in this presentation may
change at any time at IBMโs sole discretion based on market opportunities or other factors, and are not intended
to be a commitment to future product or feature availability in any way. Nothing contained in these materials is
intended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in any
specific sales, revenue growth or other results.
IBM, the IBM logo, Lotus, Lotus Notes, Notes, Domino, Quickr, Sametime, WebSphere, UC2, PartnerWorld and
Lotusphere are trademarks of International Business Machines Corporation in the United States, other countries,
or both. Unyte is a trademark of WebDialogs, Inc., in the United States, other countries, or both.
Linux is a registered trademark of Linus Torvalds in the United States, other countries, or both.