2. ID603
IBM Lotus Notes, IBM Lotus Domino &
Collaboration at IBM
Chris Pepin / Senior IT Architect / Southbury, CT
John Beck / Product Management / Westford, MA
®

3. Agenda
Share IBM internal experience with Lotus Software
 Overview of IBM
 How the development and IBM CIO partnership benefits YOU as well as IBM
 Current and future deployments, infrastructure, usage, business drivers
 Topics
 Lotus Notes®, Lotus Domino®, Lotus Sametime®, Lotus Quickr®, Wikis, Forums,
Lotus Connections®
 Innovation, education and support

4. Overview of IBM
 350,000 employees world-wide in 64 countries
 $91.4B in revenue in 2006
 168 countries, conducting business within
 2,041 IBM locations
 40% of employees mobile

5. IBM infrastructure
140,000 + Remote
168 Countries 2,041 Locations 5 Mega Centers
Employees
Mega Data Centers
IBM Locations
Mobile Employees

6. Development and CIO partnership
 Goals
 Improve end-user productivity
 Deliver a robust and quality product to market
 Technology Adoption Program
 IBM internal program to leverage emerging technology and accelerate our internal
transformation
 Brings together the collaboration community, iterative development and emerging
technologies
 Technology is tested under real-world conditions in a global enterprise
 Benefits to customers
 Reduced testing, fewer software defects
 IBM shares its deployment architecture and usage statistics with customers as
proof points

7. The value of e-mail at IBM
 E-mail is a core component of the collaboration suite
 Connects employees with customers and business partners around
the globe
 User decides how and when they will process e-mail

8. Messaging
 ~500,000 Lotus Notes IDs
 Notes 7 clients; Notes 8 early deployment
 200MB mail quota; 1 year document expiration; local mail file
replica
 Alternative access modes
 Push e-mail to mobile devices (Blackberry and Traveler solutions)
 Internet mail – Domino Web Access
 ~386,000 mail databases on Lotus Domino 7.0.2 servers; ~32,000
mail databases on Lotus Domino 8.0 servers; ~96% clustered
 ~300 Lotus Domino mail server instances

9. Applications
 Over 135,000 Notes and Domino applications
 ~80,000 custom Notes applications
 ~45,000 TeamRooms
 ~10,000 databases built off of standard templates such as
document library, discussion, etc.
 TeamRooms and databases can be created instantly via an IBM-
developed tool called Database-O-Matic
 ~430 Domino application server instances

10. Notes mail users by geography
North EMEA
America 140,000 Asia
180,000 Pacific
160,000
Latin
America
20,000

11. E-mail users by Domino server platform
zSeries
zSeries (Linux) iSeries
(zOS) (OS/400)
1%
18% 2%
Other
1%
pSeries
(AIX)
78%

12. End user deployment of Notes 7
 Early deployment via Technology Adoption Program
 World-wide production upgrade driven by management sponsored
communication
 Software and template deployment via IBM Standard Software
Installer
 Progress is monitored via download as well as client installs via IBM
Standard Asset Management Tool
 End users prompted for upgrade with increasing frequency until
the upgrade is mandatory
12

13. IBM Standard Software Installer
13

14. Lessons learned deploying Notes and Domino
 Deployment in production environment in early adopter phase
 Early discovery of issues reduces initial impact and significantly raises quality of
corporate upgrade
 Alignment with development process accelerates resolution of blocking issues
 Stakeholder support prior to global deployment
 Identify and communicate compelling reasons for change
 Reduction of mail template modifications speeds deployment
 Significant effort to reduce 90% of modifications to standard mail template
 Spreading load of users upgrading evenly across infrastructure to
reduce load on back-end services
 Find a big stick
 New IBM internal password rules forced a client upgrade by a specific date
14

15. Notes and Domino 8 early deployment
 Over 40,000 production end user mail files being served by Domino
8 servers
 Over 25,000 production level end users using Notes 8 client code
 Intermediate milestones of 5,000, 10,000 and 15,000 users
 Identified software defects and feature enhancements
15

16. Notes and Domino 8 global deployment
 Targeting first half of 2008 for clients and mail servers; second half
of 2008 for application servers
 Aligns with annual IT funding and schedule demands
 Leveraging early adopter experiences
 Quality code within specific environment
 Delivery and support mechanisms well known prior to deployment
 Planning completed in early adopter phase
 Focus is solely on execution
 Business benefits: enhanced interface, integrated document
editors, extensible open-client platform, improved end-user
productivity
16

17. IBM's experience as it relates to YOU
 IBM's broad internal deployment part of the development process
 Improves quality of shipping code by augmenting test lab efforts with real-world
production deployment in a large, complex enterprise
 IBM adopting agile development methods
 Opportunity for you to engage directly with development
 Your feedback shapes the product
 Your early deployment validates the product in your environment
 Widely adopted code translates to higher quality code for a broader
set of environments
 Call to action
 Work with your IBM representatives to become a member of the Design Partner
Program
17

18. Collaboration software at IBM
 Virtually brings together centralized and geographically dispersed
individuals and teams
350,000 IBM employees; 40% mobile
 Enables faster, more informed decision-making by bringing people
together
 Reduce the need for business travel
Significant cost savings

19. Sametime instant messaging
 ~400,000 Sametime users
 Sametime Connect client, Notes with integrated instant
messaging, Sametime Mobile, Sametime Links, BOTs
 Extranet service – available to IBM employees as well as
external customers and business partners

20. Sametime Connect 7.5 early deployment
 Sametime Connect 7.5.x represents a major upgrade of the
product from the previous 7.0 release
 Over 100,000 early Sametime Connect 7.5.x early adopters making
it the most popular early deployment programs at IBM
 Multiple client releases with incremental improvements based on
end-user feedback
 IBM employees have developed 30+ plug-ins to support innovation
 Early deployment includes Sametime Mobile, Sametime Advanced
and the Sametime Gateway
 Early deployment continues with Sametime Connect 8.0
20

21. Sametime Connect 7.5.1 global deployment
 World-wide production upgrade driven by management sponsored
communication completed in December, 2007
 Software deployment via IBM Standard Software Installer and
Eclipse update site
 Progress is monitored via downloads, client signature via IBM
Standard Asset Management Tool and client usage reports from
the Sametime server
 End users prompted for upgrade with increasing frequency until
the upgrade is mandatory
 Business benefits: Robust feature set, extensible Eclipse/Lotus
Expeditor® platform, support for multiple client platforms
(Windows, Linux, Mac, mobile)
21

22. Sametime Connect 8.0 global deployment
 Currently in early deployment via the Technology Adoption
Program (TAP)
Multiple client releases with incremental improvements based on
end-user feedback
 Targeting first half of 2008 for global deployment (same as Notes
8)
 Business benefits: improved client performance; improved plug-in
management/packaging; Mac Leopard support
22

23. Sametime web conferencing
 1.3 million participants, ~190,000 meetings
 Browser client, Sametime Web Conferencing Enterprise
Meeting Server (EMS) 7.5 production, 8.0 early deployment
 Extranet service – available to IBM employees as well as
external customers and business partners
 Part of a suite of “e-meeting” services which includes
webcasts, audio conferences, video conferences and
Sametime® Unyte™

24. Sametime web conferencing 7.5 early deployment
 Early deployment via the Technology Adoption Program (TAP)
 Enhanced user interface, improved performance
 Leverage out-of-box as much as possible
 Multiple client releases with incremental improvements based on
end-user feedback
24

25. Web conferencing 7.5 production deployment
 World-wide production upgrade driven by management sponsored
communication
 Server upgrade to 7.5 EMS in May, 2007
Existing 3.1 meetings were migrated to new 7.5 infrastructure
 Browser client - some users needed to upgrade their Java Virtual
Machine (JVM)
 Business benefits: enhanced user experience , improved application
sharing and whiteboard performance and usability
25

26. Lessons learned deploying Sametime at IBM
 Stakeholder support is critical
 Deployment in production environment (IM) with a significant end-
user population
Discover and address key issues prior to production deployment
Overabundance of feedback from users
Difficulty getting users to upgrade to the latest code drop
 Plug-ins support innovation but also increases testing and
deployment complexity
 Migrating from Sametime Web Conferencing EMS 3.1 to Sametime
Web Conferencing EMS 7.5 introduced challenges
 Test environment didn't exactly match production
 Data migration challenges since it wasn't an in-place upgrade
 JVM client requirements
26

27. Quickr & Quickplace
 Production extranet Quickplace
7.0 service with plans to
upgrade to Quickr 8 in 2008
 ~5,000 Places, ~100,000
users, 500GB of data
 Custom PlaceType/Theme with
ibm.com look and feel
 Early deployment Quickr pilot
via Technology Adoption
Program
 Business value: improved
communications and
collaboration, improved team
efficiency, reduced e-mail

28. Lotus Connections usage at IBM
Profiles - BluePages
Helps employees to quickly find the people they need. A subset of information is
available on ibm.com to allow customers to find IBM employees
Communities
Create, find and join communities of people who share a common interest or
expertise. IBM CommunityMap migration to Lotus Connections
Blogs - BlogCentral
IBM Blog policy published in 2005. Employees have the ability to blog on the
corporate intranet as well as on the web. ~1,500 IBM employees actively blog
Bookmarks - Dogear
Save, organize, share and discover bookmarks. 277,906 bookmarks, 697,356 tags and
5,836 users. One-third of bookmarks are intranet links and only 2.5% are private
Activities
Organize, plan next steps, and collaborate with others to execute on your everyday
deliverables. 20,076 unique activities, 136,664 entries, 48,729 users

29. On Demand Workplace - w3
 IBM's corporate intranet
 Workforce enablement
 Connect with subject matter
experts
 Built on IBM's WebSphere
Portal, DB2, Tivoli Access
Manager, Secureway Directory
Server & Omnifind
 8,000 concurrent users, ~115
million page hits per week

30. Forums
 Threaded discussions on a
multitude of topics
 115,000 registered users,
202,000 posts, 14,300 unique
authors from 85 countries,
1,200 forums, 35-40 new
forums a month, Web client
authors outnumber NNTP
client authors 2:1
 Key component of IBM’s
employee-focused help
initiatives. Reduces help desk
calls and improves customer
satisfaction. Leverages
employees expertise.

31. Wikis
 Available on ibm.com
(e.g. DeveloperWorks)
as well as inside the
IBM corporate firewall
(WikiCentral)
 Intranet: 179,652
readers, 25,213 unique
authors, 12,182 wiki
instances, 194,472
pages

32. Collaboration Central

33. Collaboration advisor

34. IBM IT Help Central

35. Summary
 Share IBM internal experience with Lotus Software
 We don't just sell the software we USE it to run our business
 How the development and IBM CIO partnership benefits YOU as
well as IBM
 IBM's broad internal deployment part of the development process
 Improves quality of shipping code by augmenting test lab efforts with real-world
production deployment in a large, complex enterprise
 Opportunity for you to engage directly with development - your feedback shapes
the product
 Your early deployment validates the product in your environment
 Widely adopted code translates to higher quality code for a broader set of
environments
 Call to action
 Work with your IBM representatives to become a member of the Design Partner
Program, Global Customer Partnership Council, participate in public betas (forums,
wikis)

36. IBM can assist with YOUR deployment
 A pre-integrated suite of base implementation services designed to
accelerate deployment
 Services include: installation, integration, training, documentation,
ongoing support
 Services are delivered by an experienced team of IBM
professionals, available worldwide
Patti Fiette
IBM Global Technology Services
(919) 363-9184
pattif@us.ibm.com

37. Or, IBM can host YOUR deployment
 IBM Applications on Demand (AoD) for Lotus
 Service simplifies hosting and management
 Lotus collaboration suite: Domino, Sametime and Quickr
 Alternative to internal implementation and support
 Pay-as-you-go application management and hosting services:
 Reduces TCO and up front implementation costs
 Removes operational staffing needs
 Eliminates the complexity of IT and compliance
 Improves budgeting and planning
David Costa
costad@us.ibm.com
Business Partner Sales and Marketing Cafe
Dolphin Pacific Hall C

38. Links
 Technology Adoption Program Redbook
 http://www.redbooks.ibm.com/redpieces/abstracts/redp4374.html?Open
 Notes and Domino 8 deployment Redbook
 http://www.redbooks.ibm.com/abstracts/sg247506.html
 IBM's Blog Policy
 http://www.ibm.com/blogs/zz/en/guidelines.html
 IBM's Blog Roll – list of IBM employees that blog on the web
 http://www.ibm.com/blogs/zz/en/index.html
 My Blog: http://www.chrispepin.com

39. Questions?
Please remember to complete your evaluation forms
Thank you!
cpepin@us.ibm.com
john_beck@us.ibm.com
Chris and John are available this week
Deployments, Performance and Interoperability Lab
located in the Dolphin, Europa 3 & 4
Feel free to drop by!

40. Where is the lab?

41. Legal
© IBM Corporation 2008. All Rights Reserved.
The information contained in this publication is provided for informational purposes only. While efforts were made
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