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Online	
  Marke+ng	
  Intensive	
  Course	
  
For	
  Wellbeing	
  Professionals	
  
Perth,	
  Oct	
  23	
  	
  
Barriers	
  to	
  learning	
  
•  “I	
  know	
  this	
  already”	
  
•  “This	
  isn’t	
  relevant	
  to	
  me”	
  
•  “I’ll	
  never	
  get	
  this”	
  
$1	
  billion	
  per	
  year	
  

Sales	
  in	
  the	
  Australian	
  natural	
  
(complementary)	
  healthcare	
  industry	
  
In	
  2006,	
  

6%	
  	
  

were	
  online	
  

In	
  2020,	
  

68%	
  	
  

Will	
  be	
  online	
  

In	
  2010,	
  	
  

23%	
  	
  

Were	
  online	
  
Centralised	
  power	
  
Limited	
  mobility	
  
To	
  own	
  your	
  own	
  
factory	
  nowadays,	
  all	
  
you	
  need	
  is:	
  
	
  
•  A	
  computer	
  
•  Internet	
  
connec+on	
  
•  An	
  ABN	
  
•  Website	
  
•  A	
  bright	
  idea	
  
•  Passion	
  &	
  
persistence	
  
	
  
Content	
  
NewsleUers	
  
Blog	
  posts	
  
Ar+cles	
  
Comments	
  on	
  social	
  media	
  	
  
Comments	
  on	
  blogs	
  and	
  forums	
  
E-­‐Books	
  
E-­‐programs	
  &	
  E-­‐course	
  	
  
White	
  Papers	
  
Videos	
  
Distribu+on	
  
Emails	
  
Social	
  media	
  
Ar+cle	
  directories	
  
Book-­‐marking	
  sites	
  	
  
Discussion/forum/	
  
community	
  sites	
  	
  
RSS	
  feeds	
  
Content	
  can:	
  
• 
• 
• 
• 
• 
• 
• 
• 
• 

Relate	
  to	
  your	
  personal	
  or	
  business	
  story	
  
Your	
  personal	
  or	
  business	
  big	
  picture	
  (your	
  ‘why’)	
  
Be	
  topical	
  (if	
  you’re	
  quick!)	
  
Directly	
  and	
  overtly	
  relate	
  to	
  what	
  you’re	
  selling	
  
Be	
  a	
  case	
  study	
  or	
  personal	
  client	
  story	
  	
  
Be	
  a	
  series	
  leading	
  up	
  to	
  an	
  event	
  
Be	
  entertaining	
  
Be	
  irreverent	
  
Be	
  a	
  love	
  declara+on	
  (more	
  on	
  that	
  later....)	
  
Content	
  MUST	
  be:	
  
	
  

Useful	
  	
  
	
  
Relevant	
  	
  
	
  
Valuable	
  
	
  
(to	
  your	
  ideal	
  clients)	
  
Exercise:	
  Turn	
  to	
  your	
  neighbour	
  
and	
  introduce	
  yourself	
  
o “I’m	
  name.”	
  
o “I	
  help	
  specific	
  person	
  (your	
  ideal	
  client)	
  
to	
  achieve	
  specific	
  benefit/outcome”	
  
o “People	
  who	
  suffer	
  from/have	
  issues	
  with	
  
specific	
  thing	
  tend	
  to	
  realise	
  the	
  most	
  
specific	
  benefit.”	
  
o “I’m	
  currently	
  working	
  on/researching	
  
specific	
  thing.”	
  
o Engage	
  with	
  ques+on	
  (eg:	
  “Have	
  you	
  
heard	
  about	
  it?”)	
  
Exercise:	
  by	
  yourself	
  
Take	
  a	
  few	
  moments	
  to	
  jot	
  down	
  some	
  specific	
  
sales	
  goals	
  for	
  your	
  business	
  
	
  
o  Eg:	
  Average	
  30	
  students	
  per	
  class.	
  
o  Eg:	
  Average	
  6	
  consulta+ons,	
  5	
  days	
  per	
  
o  week.	
  
o  Eg:	
  Fill	
  all	
  15	
  spaces	
  at	
  my	
  luscious	
  retreat	
  in	
  
Bhutan	
  in	
  September	
  next	
  year	
  by	
  August	
  31.	
  
Blogging	
  

Ar+cles	
  

o  Commen+ng	
  
facility	
  
o  Solicit	
  
feedback	
  

•  No	
  facility	
  for	
  
o  No	
  facility	
  for	
  
commen+ng	
  
commen+ng	
  
•  Not	
  necessarily	
  
o  Solicit	
  feedback	
  
solici+ng	
  feedback	
  
by	
  emailing	
  back	
  

•  Integrated	
  with	
  
o  Integrated	
  
social	
  media	
  
with	
  social	
  
media	
  
•  Tend	
  to	
  be	
  in	
  
o  Can	
  be	
  in	
  
depth	
  
depth	
  or	
  brief	
  
o  250+	
  words	
  

•  800+	
  words	
  

NewsleUers	
  

o  Somewhat	
  social	
  
media	
  
integrated	
  	
  
o  Can	
  be	
  in	
  depth,	
  
brief	
  or	
  salesy	
  
o  Varied	
  length	
  
o  Read	
  in	
  an	
  email	
  
program	
  
Why	
  blog?	
  
• 
• 
• 
• 
• 
• 
• 
• 
• 
• 

AUract	
  new	
  leads	
  
Convert	
  prospects	
  into	
  clients	
  
Increase	
  understanding	
  of	
  your	
  goods/services	
  	
  
Strengthen	
  rela+onships	
  with	
  exis+ng	
  clients	
  	
  
Drive	
  people	
  to	
  opt-­‐in	
  to	
  your	
  email	
  list	
  
Rank	
  beUer	
  on	
  Google	
  for	
  your	
  niche/specialty	
  	
  
Differen+ate	
  yourself	
  
AUract	
  more	
  business	
  opportuni+es	
  
Become	
  an	
  industry	
  leader	
  
AUract	
  press.	
  
Recommended	
  blogging	
  tools	
  
Blogging	
  essen+als	
  
Start!	
  
Blog	
  around	
  once	
  a	
  week	
  –	
  blog	
  consistently	
  
Write	
  in	
  batches	
  	
  
Prepare	
  a	
  stockpile	
  of	
  evergreen	
  content	
  
Prepare	
  in	
  advance	
  for	
  new	
  offerings	
  or	
  events	
  
with	
  a	
  series	
  of	
  posts	
  
•  Use	
  ques+ons	
  to	
  provoke	
  responses	
  
•  Promote,	
  promote,	
  promote	
  	
  
•  Ask	
  people	
  to	
  share.	
  
• 
• 
• 
• 
• 
Exercise:	
  Return	
  to	
  your	
  sales	
  goals.	
  
Pick	
  one.	
  
•  Come	
  up	
  with	
  5	
  topics	
  related	
  to	
  your	
  sales	
  
goal	
  (educa+onal	
  or	
  instruc+onal).	
  
•  Come	
  up	
  with	
  5	
  topics	
  related	
  to	
  overcoming	
  
barriers	
  to	
  purchase	
  (avoid	
  the	
  obvious	
  –	
  
+me,	
  convenience	
  and	
  money	
  –	
  unless	
  these	
  
are	
  significant).	
  
Sample	
  schedule	
  
•  Blog	
  once	
  a	
  week	
  
•  Promote	
  your	
  blog	
  posts	
  in	
  the	
  following	
  	
  
24	
  hours	
  on:	
  
•  Facebook	
  (x	
  2),	
  TwiUer	
  (x	
  6).	
  You	
  may	
  also	
  do	
  
so	
  on	
  Google+	
  (x3),	
  Instagram	
  (x1),	
  Pinterest	
  
(x1),	
  LinkedIn	
  (x3).	
  Some	
  of	
  these	
  can	
  be	
  
scheduled	
  through	
  Hootsuite.com	
  
•  Send	
  your	
  email	
  newsleUer	
  (with	
  links	
  to	
  all	
  
blog	
  posts)	
  at	
  least	
  once	
  per	
  month.	
  	
  
9	
  million	
  Australians	
  on	
  Facebook	
  
daily	
  	
  (almost	
  40%	
  of	
  us)	
  
12	
  million	
  Australian	
  monthly	
  	
  
ac+ve	
  users	
  	
  
Aug	
  2013	
  
Decide	
  on	
  your	
  strategy	
  
•  Jan–Mar:	
  increase	
  
fans	
  
•  Apr–Jul:	
  
	
  migrate	
  people	
  
	
  onto	
  email	
  
	
  database	
  
	
  
•  Aug–Nov:	
  
	
  2nd	
  biggest	
  web	
  
	
  traffic	
  referrer	
   	
  	
  
Plan	
  &	
  schedule	
  content	
  
Monday	
  

Tuesday	
  

Wednesday	
  

Thursday	
  

Friday	
  

Promote	
  
week’s	
  events	
  

Wise	
  quote	
  

Post	
  an	
  image	
  

Exercise	
  ar+cle	
   Funny	
  Fridays	
  

Post	
  an	
  image	
  

Nutri+on	
  
ar+cle	
  

My	
  blog	
  
	
  

Post	
  an	
  image	
  

Post	
  an	
  image	
  

ü Don’t	
  forget,	
  you’ve	
  got	
  regular	
  blog	
  posts	
  needing	
  
promo+ng	
  
ü You	
  can	
  go	
  ‘scraping’	
  images	
  off	
  social	
  media	
  and	
  
save	
  these	
  to	
  your	
  computer	
  to	
  save	
  +me.	
  
ü You	
  can	
  use	
  a	
  social	
  media	
  scheduling	
  service	
  such	
  
as	
  Buffer	
  or	
  Hootsuite	
  to	
  save	
  interes+ng	
  content	
  
and	
  then	
  promote	
  it	
  at	
  op+mal	
  +mes.	
  
Include	
  a	
  simple	
  ‘call	
  to	
  ac+on’	
  
Think	
  about	
  the	
  response	
  you	
  
want	
  first	
  (and	
  make	
  it	
  easy)	
  
	
  

•  Ques+on	
  of	
  the	
  day/poll	
  of	
  the	
  day	
  (one-­‐word	
  
answers)	
  	
  
•  Hot	
  +p/quick	
  +p	
  
•  Did	
  you	
  know?	
  
•  Write	
  a	
  cap+on	
  for	
  an	
  image	
  
•  Fill	
  in	
  the	
  blank	
  
Tease	
  people	
  to	
  en+ce	
  them	
  	
  
to	
  click	
  
Know	
  what	
  your	
  audience	
  	
  
finds	
  fun	
  
Ask	
  for	
  feedback	
  on	
  	
  
your	
  business	
  

1. It	
  shows	
  you	
  care	
  
2. It’s	
  invaluable	
  to	
  test	
  changes	
  before	
  you	
  make	
  
them	
  
3. Creates	
  excitement	
  and	
  curiosity	
  
4. It	
  creates	
  ‘buy-­‐in’;	
  people	
  feel	
  part	
  of	
  your	
  
business	
  
Run	
  crea+ve	
  promo+ons	
  
•  Get	
  fans	
  involved	
  in	
  
crea+ng	
  content	
  for	
  
your	
  promo+on	
  
•  Think	
  visual	
  
•  Think	
  about	
  what	
  you’d	
  
like	
  to	
  find	
  out	
  
•  Keep	
  the	
  ask	
  on	
  par	
  
with	
  the	
  prize	
  	
  
Exercise:	
  (alone)	
  	
  
Look	
  at	
  your	
  ideal	
  client	
  
o  List	
  10	
  of	
  your	
  ideal	
  client’s	
  problems,	
  worries,	
  
or	
  frustra+ons.	
  
o  Match	
  each	
  of	
  these	
  10	
  with	
  how	
  your	
  
product/service	
  directly	
  or	
  indirectly	
  solves	
  
these.	
  
Claim	
  your	
  @Hashtag	
  and	
  
brand	
  your	
  channel	
  
Follow	
  with	
  reckless	
  
abandon	
  
Talk	
  and	
  respond	
  	
  
Cull	
  &	
  create	
  lists	
  
Automate	
  and	
  schedule	
  
your	
  content	
  tweets	
  
Retweet	
  others’	
  tweets	
  

(When	
  they’re:	
  
useful,	
  	
  
relevant	
  
and	
  valuable	
  
to	
  your	
  audience)	
  
Hash	
  it	
  up	
  
(but	
  don’t	
  go	
  overboard)	
  

#yoga	
  
#yogalove	
  	
  #yogadork	
  
#inversionarmy	
  
#thesweatlife	
  	
  
#yogachallenge	
  	
  #yogainspira+on	
  
#fit	
  	
  #fitness	
  	
  #fiwam	
  
Exercise:	
  Story	
  topics	
  headlines	
  
o “How	
  to”	
  
o Be	
  funny	
  or	
  outrageous	
  
o Ques+on	
  a	
  common	
  assump+on	
  
o “What	
  ______	
  taught	
  me	
  about	
  ______”	
  
o Lists!	
  (eg:	
  “5	
  ways	
  to	
  get	
  to	
  sleep	
  –	
  fast!”)	
  
o Ask	
  a	
  ques+on	
  your	
  audience	
  is	
  likely	
  to	
  reply	
  ‘yes’	
  
or	
  ‘I	
  don’t	
  know’	
  to.	
  
o Be	
  topical;	
  relate	
  your	
  topic	
  to	
  current	
  affairs	
  
Show	
  people	
  what	
  you	
  do	
  
Launch	
  a	
  promo+on	
  
Educate	
  
Demonstrate	
  or	
  instruct	
  
Entertain	
  (and	
  relate)	
  
Piggyback	
  	
  
Tell	
  a	
  story	
  
Illustrate	
  a	
  story	
  
Google.com	
  &	
  Google.com.au	
  power	
  
93.55%	
  of	
  searches	
  in	
  Australia	
  (Hitwise,	
  Sept	
  2012).	
  
Half	
  of	
  all	
  searches	
  are	
  abandoned	
  ayer	
  the	
  first	
  
page	
  of	
  results	
  and	
  80%	
  are	
  abandoned	
  ayer	
  the	
  
second	
  page.	
  
Start	
  with	
  researching	
  
your	
  phrases	
  to	
  op+mise	
  
(And	
  get	
  yourself	
  a	
  Gmail	
  address	
  if	
  you	
  haven’t	
  already)	
  
Then	
  you’ll	
  need	
  a	
  tool	
  	
  
to	
  measure	
  your	
  site	
  visits	
  
If	
  you	
  have	
  a	
  physical	
  premises,	
  
add	
  a	
  Google	
  Maps	
  lis+ng	
  
It’s	
  people	
  (not	
  bots)	
  	
  
you	
  need	
  to	
  en+ce	
  to	
  click	
  
Meta	
  page	
  +tle:	
  
70	
  characters	
  	
  
(including	
  spaces)	
  

Meta	
  page	
  descrip+on:	
  
155	
  characters	
  	
  
(including	
  spaces)	
  
Be	
  strategic,	
  focused	
  and	
  regular	
  
with	
  your	
  blogging	
  
KISS	
  naviga+on	
  
1.  Think	
  about	
  what	
  ac+ons	
  you	
  want	
  people	
  to	
  
take,	
  and	
  work	
  backwards	
  
2.  Different	
  people	
  navigate	
  differently	
  
3.  First	
  impressions	
  count!	
  
	
  a)	
  	
  Professional	
  design	
  
	
   	
  b)	
  	
  Not	
  too	
  crowded	
  
4.  A	
  clear	
  menu	
  is	
  a	
  short	
  menu;	
  priori+se!	
  
5.  Remember	
  you	
  have	
  more	
  than	
  just	
  your	
  main	
  
menu	
  for	
  people	
  to	
  move	
  through	
  your	
  site.	
  
Exercise	
  (by	
  yourself)	
  
•  What	
  are	
  your	
  2	
  most	
  popular	
  web	
  pages?	
  
•  What	
  are	
  the	
  2	
  most	
  important	
  pages	
  that	
  you	
  
want	
  web	
  visitors	
  to	
  see?	
  
•  Do	
  you	
  have	
  at	
  least	
  2	
  ways	
  for	
  people	
  to	
  get	
  
to	
  those	
  2	
  most	
  important	
  pages	
  from	
  your	
  
homepage?	
  
The	
  essen+als	
  of	
  a	
  	
  
good	
  Google	
  ranking	
  
1.  Search	
  engine	
  research	
  to	
  determine	
  target	
  
phrases	
  
2.  Meta	
  informa+on	
  wriUen	
  in	
  line	
  with	
  research	
  
(page	
  +tles,	
  page	
  descrip+ons	
  and	
  alt	
  tags	
  for	
  
images)	
  
3.  Easy	
  to	
  navigate	
  
4.  Regularly	
  updated	
  with	
  quality,	
  relevant	
  content	
  
5.  En+cing	
  and	
  engaging	
  headings,	
  short	
  paragraphs	
  
6.  Links	
  from	
  other	
  websites	
  that	
  rank	
  well	
  for	
  
target	
  search	
  phrases	
  
7.  Reliable	
  hos+ng	
  with	
  pages	
  loading	
  quickly.	
  
The	
  secret	
  of	
  gaining	
  a	
  	
  
good	
  Google	
  ranking?	
  
•  Make	
  your	
  website	
  visitors	
  
happy!	
  
•  Google’s	
  job	
  is	
  to	
  give	
  people	
  
the	
  info	
  they	
  seek	
  –	
  and	
  
quickly.	
  
•  A	
  low	
  bounce	
  rate	
  combined	
  
with	
  high	
  ‘+me	
  on	
  page’	
  tells	
  
Google	
  that	
  your	
  site	
  has	
  
sa+sfied	
  the	
  searcher’s	
  query.	
  
•  Remember,	
  conversion	
  is	
  more	
  
important	
  than	
  volume.	
  
Exercise:	
  what	
  do	
  you	
  want	
  to	
  	
  
be	
  known	
  for?	
  
o Why	
  do	
  you	
  do	
  what	
  you	
  do?	
  (Needs	
  to	
  
be	
  relatable	
  to	
  your	
  ideal	
  client)	
  	
  
o What	
  do	
  people	
  keep	
  asking	
  you	
  about/	
  
o What	
  do	
  you	
  think,	
  believe,	
  or	
  do	
  
differently?	
  
o When	
  people	
  compliment	
  you,	
  what	
  do	
  
they	
  remark	
  on?	
  	
  
“Get	
  very	
  clear	
  on	
  what	
  it	
  is	
  that	
  you	
  are	
  actually	
  
doing	
  for	
  people	
  regardless	
  of	
  what	
  they	
  are	
  
paying	
  you	
  for.	
  	
  
Once	
  you	
  have	
  that	
  in	
  mind	
  and	
  on	
  paper,	
  
change	
  your	
  +tle.	
  Change	
  the	
  name	
  of	
  your	
  
service	
  or	
  the	
  packaging	
  of	
  your	
  product.	
  	
  
Make	
  sure	
  it	
  reflects	
  what	
  you	
  are	
  actually	
  	
  
doing	
  because	
  what	
  you	
  actually	
  do	
  	
  
is	
  worth	
  so	
  much	
  more	
  than	
  what	
  	
  
you	
  think	
  you	
  are	
  doing	
  right	
  now.”	
  	
  
	
  
Tara	
  Gen+le,	
  The	
  Art	
  of	
  Earning	
  	
  
Why	
  business	
  is	
  about	
  love	
  
Businesses:	
  
² Solve	
  problems	
  
² Help	
  people	
  lead	
  
² happier,	
  healthier	
  
² lives	
  
² Are	
  compassionate	
  
² Listen	
  to	
  clients	
  to	
  
² try	
  to	
  understand	
  
how	
  they	
  feel.	
  
Love Declarations
I	
  believe	
  …	
  
“I	
  believe	
  that	
  when	
  wellbeing	
  
professionals	
  can	
  thrive	
  in	
  business,	
  
everyone	
  benefits.”	
  
	
  
“I	
  believe	
  self-­‐love	
  is	
  the	
  most	
  self-­‐	
  
less	
  thing	
  you	
  can	
  do.”	
  
Or,	
  tell	
  me	
  what	
  you	
  no	
  longer	
  
believe	
  (and	
  why	
  ...)	
  
“I	
  no	
  longer	
  believe	
  that	
  the	
  drop-­‐in	
  class	
  model	
  
benefits	
  the	
  student.	
  Sporadic	
  prac+ce	
  will	
  not	
  
give	
  you	
  the	
  results	
  you	
  deserve.	
  A	
  course	
  which	
  
calls	
  for	
  commitment	
  to	
  regular	
  prac+ce,	
  with	
  a	
  
solid	
  founda+on	
  that	
  progressively	
  builds	
  with	
  
each	
  lesson,	
  will	
  give	
  you	
  no+ceable	
  results	
  and	
  
firm	
  progress.”	
  
I	
  want	
  you	
  to	
  have	
  …	
  

What	
  do	
  you	
  want	
  people	
  to	
  
understand,	
  experience	
  or	
  learn?	
  
	
  

	
  
“I	
  want	
  you	
  to	
  magnify	
  your	
  impact,	
  thrive	
  in	
  
business,	
  and	
  elevate	
  natural	
  therapies	
  from	
  the	
  
sidelines.”	
  
	
  
“I	
  want	
  you	
  to	
  sleep	
  deeper,	
  be	
  able	
  to	
  relax	
  on	
  
demand,	
  and	
  appreciate	
  and	
  enjoy	
  your	
  partner	
  
on	
  a	
  whole	
  new	
  level.”	
  
So,	
  I’ve	
  created	
  …	
  
“So,	
  I’ve	
  created	
  this	
  online	
  marke+ng	
  intensive	
  to	
  
encourage	
  you	
  to	
  think	
  big,	
  be	
  bold,	
  embrace	
  your	
  
unique	
  voice,	
  and	
  deliver	
  your	
  pearls	
  to	
  the	
  wider	
  
world.”	
  
	
  
“So	
  I’ve	
  created	
  a	
  week-­‐long	
  yoga	
  immersion	
  in	
  
Bhutan	
  for	
  older	
  women	
  who	
  are	
  star+ng	
  to	
  feel	
  
invisible	
  and	
  have	
  their	
  confidence	
  eroded.	
  We	
  will	
  
hike,	
  eat,	
  do	
  yoga,	
  dance,	
  meet	
  the	
  locals	
  and	
  learn	
  
Buddhist	
  medita+on,	
  while	
  reaffirming	
  ourselves,	
  
witnessed	
  by	
  each	
  other	
  ...	
  and	
  the	
  mountains.”	
  
Right	
  now,	
  I	
  want	
  you	
  to	
  …	
  
(This	
  is	
  your	
  ‘call	
  to	
  ac+on’.	
  	
  
Eg:	
  Register,	
  Click,	
  Buy,	
  Pay	
  now,	
  Book,	
  Share.)	
  
	
  
“Claim	
  your	
  place	
  at	
  one	
  of	
  my	
  (rapidly-­‐	
  filling-­‐
up)	
  2013	
  Intensives.”	
  
	
  
“Book	
  your	
  spot	
  at	
  our	
  retreat.	
  We	
  have	
  just	
  20	
  
spots	
  and	
  half	
  are	
  already	
  taken.”	
  
With	
  all	
  my	
  love	
  …	
  

“Me”	
  
Love	
  declara+on	
  barometer	
  
Write	
  1-­‐to-­‐1.	
  
Before	
  you	
  
‘send’	
  or	
  
‘publish’	
  
anything,	
  first	
  
ask:	
  	
  
“would	
  I	
  send	
  
this	
  to	
  a	
  friend?”	
  
Communica+on	
  is	
  not	
  what	
  you	
  say	
  
It’s	
  what	
  people	
  hear	
  
Exercise:	
  priori+sing	
  your	
  message	
  	
  
What	
  is	
  your	
  most	
  important	
  message?	
  
	
  
What’s	
  your	
  2nd	
  and	
  3rd	
  most	
  important	
  
messages?	
  
	
  
o  These	
  should	
  express	
  your	
  specific,	
  unique	
  value	
  
AND	
  resonate	
  with	
  your	
  ideal	
  client.	
  
o  These	
  should	
  be	
  succinct	
  and	
  easy	
  to	
  understand	
  
(complexi+es	
  come	
  later).	
  
Growing	
  your	
  database	
  
1.  Offer	
  a	
  smart	
  incen+ve	
  (free	
  giy)	
  in	
  return	
  for	
  an	
  email	
  
address	
  
2.  Ensure	
  you	
  E-­‐News	
  sign-­‐up	
  is	
  on	
  every	
  page	
  of	
  your	
  site	
  
(and	
  consider	
  having	
  it	
  in	
  mul+ple	
  places)	
  
3.  Promote	
  your	
  free	
  giy	
  on	
  your	
  Facebook	
  page	
  	
  
4.  Guest	
  blog	
  all	
  about	
  your	
  free	
  giy	
  or	
  include	
  a	
  link	
  to	
  
your	
  free	
  giy	
  (sign-­‐up	
  page)	
  in	
  your	
  bio	
  
5.  Turn	
  your	
  free	
  giy	
  into	
  an	
  ad	
  (linking	
  to	
  your	
  sign-­‐up	
  
page)	
  
6.  Add	
  to	
  your	
  free	
  giy	
  goodie	
  bag	
  over	
  +me	
  (to	
  appeal	
  to	
  
different	
  ideal	
  clients)	
  
7.  Add	
  your	
  free	
  giy	
  incen+ve	
  and	
  link	
  to	
  your	
  sign-­‐up	
  to	
  
your	
  personal	
  email	
  footer	
  and	
  in	
  your	
  E-­‐News	
  itself.	
  
Exercise	
  (in	
  pairs):	
  your	
  email	
  
incen+ve	
  
Introduce	
  your	
  ideal	
  client	
  to	
  your	
  partner.	
  You	
  
may	
  like	
  to	
  also	
  introduce	
  your	
  number	
  1	
  
priority	
  product/service.	
  
	
  
•  Consider:	
  what	
  informa0on-­‐based	
  giy	
  would	
  
be	
  useful,	
  relevant	
  and	
  make	
  life	
  easier	
  for	
  
them	
  that	
  you	
  could	
  give	
  away	
  in	
  exchange	
  for	
  
an	
  email	
  address?	
  
•  Be	
  specific!	
  
Exercise:	
  Email	
  newsleUer	
  
topics	
  	
  
Jan	
  
Feb	
  
Mar	
  
Apr	
  
May	
  
Jun	
  
Jul	
  
Aug	
  
…etc…	
  

	
  

	
  Write	
  down:	
  

	
  
1. When	
  you	
  plan	
  to	
  
have	
  a	
  holiday	
  break	
  
2. Your	
  busy	
  periods	
  
3. Your	
  quiet	
  periods	
  
4. Events	
  
5. Your	
  high-­‐value	
  items	
  
+ming	
  (if	
  relevant)	
  
Secret	
  email	
  superpowers:	
  	
  
auto-­‐responders	
  

“Your	
  CD	
  has	
  been	
  gently	
  taken	
  from	
  our	
  CD	
  Baby	
  	
  

shelves	
  with	
  sterilized	
  contamina+on-­‐free	
  gloves	
  and	
  placed	
  onto	
  a	
  
sa+n	
  pillow.	
  A	
  team	
  of	
  50	
  employees	
  inspected	
  your	
  CD	
  and	
  polished	
  
it	
  to	
  make	
  sure	
  it	
  was	
  in	
  the	
  best	
  possible	
  condi+on	
  before	
  mailing.	
  	
  
Our	
  packing	
  specialist	
  from	
  Japan	
  lit	
  a	
  candle	
  and	
  a	
  hush	
  fell	
  over	
  the	
  
crowd	
  as	
  he	
  put	
  your	
  CD	
  into	
  the	
  best	
  gold-­‐lined	
  box	
  that	
  money	
  can	
  
buy.	
  We	
  all	
  had	
  a	
  wonderful	
  celebra+on	
  ayerwards	
  and	
  the	
  whole	
  
party	
  marched	
  down	
  the	
  street	
  to	
  the	
  post	
  office	
  where	
  the	
  en+re	
  
town	
  of	
  Portland	
  waved	
  “Bon	
  Voyage!”	
  to	
  your	
  package,	
  on	
  its	
  way	
  
to	
  you,	
  in	
  our	
  private	
  CD	
  Baby	
  jet	
  on	
  this	
  day,	
  Friday,	
  June	
  6th.	
  	
  
I	
  hope	
  you	
  had	
  a	
  wonderful	
  +me	
  shopping	
  at	
  CD	
  Baby.	
  We	
  sure	
  did.	
  
Your	
  picture	
  is	
  on	
  our	
  wall	
  as	
  “Customer	
  of	
  the	
  Year.”	
  We’re	
  all	
  
exhausted	
  but	
  can’t	
  wait	
  for	
  you	
  to	
  come	
  back	
  to	
  CDBABY.COM!!”	
  	
  
	
  
Email	
  superpowers	
  
1.  Intriguing/compelling/curious/thought	
  provoking/
topical	
  subject	
  line	
  	
  
2.  Personalise!	
  ‘Hello	
  Bunny’	
  and	
  write	
  your	
  E-­‐News	
  to	
  
one	
  person	
  only	
  
3.  Target	
  beUer	
  by	
  segmen+ng	
  your	
  list	
  	
  
4.  Host	
  most	
  of	
  your	
  email	
  content	
  on	
  your	
  website	
  and	
  
link	
  each	
  E-­‐News	
  item	
  to	
  your	
  site	
  	
  
5.  Sharpen,	
  experiment	
  with,	
  and	
  deepen	
  your	
  calls	
  to	
  
ac+on	
  (‘book	
  now’,	
  ‘call’,	
  ‘read	
  more’,	
  ‘click	
  here’)	
  	
  
6.  Use	
  an	
  occasional	
  plain	
  text	
  email	
  for	
  love	
  
declara+ons	
  	
  
7.  Don’t	
  be	
  boring	
  
8.  Don’t	
  be	
  boring	
  	
  
Exercise:	
  look	
  at	
  your	
  ideal	
  client	
  
Why	
  wouldn’t	
  they	
  buy	
  from	
  you?	
  
o  Is	
  your	
  modality	
  well	
  understood	
  by	
  your	
  
average	
  Jo(sephine)?	
  
o  Do	
  you	
  have	
  preconcep+ons	
  or	
  
misconcep+ons	
  to	
  correct	
  or	
  overcome?	
  	
  
o  Who	
  is	
  influencing	
  your	
  ideal	
  client	
  before	
  
they	
  reach	
  you?	
  	
  
o  Are	
  you	
  focusing	
  on	
  benefits?	
  Can	
  you	
  qualify	
  
or	
  quan+fy	
  them?	
  	
  
o  Are	
  you	
  dis+nct	
  and	
  different	
  from	
  your	
  
compe+tors?	
  
How	
  will	
  you	
  stay	
  inspired	
  
	
  
To	
  create	
  and	
  curate	
  	
  

Relevant	
  	
  
Useful	
  	
  
Valuable	
  	
  
informa+on	
  for	
  your	
  ideal	
  clients?	
  	
  
	
  
Content	
  cura+on:	
  Google	
  alerts	
  
Content	
  cura+on:	
  Facebook	
  
Content	
  cura+on:	
  TwiUer	
  
Congratula+ons!	
  
	
  
You	
  are	
  no	
  longer	
  just	
  	
  
a	
  small	
  business.	
  	
  
You	
  are	
  a	
  media	
  company.	
  	
  
(Take	
  a	
  long	
  lunch)	
  	
  
Message	
  before	
  the	
  medium	
  
(Transla+on:	
  don’t	
  get	
  hung-­‐up	
  on	
  
technology)	
  

	
  
Keep	
  your	
  ideal	
  client	
  at	
  
the	
  heart	
  of	
  all	
  you	
  do.	
  
	
  
Think	
  “Yes,	
  AND...”	
  and	
  
“Yes,	
  BUT”	
  when	
  seeking	
  to	
  
add	
  to	
  debate.	
  
Remember,	
  what’s	
  the	
  
value	
  at	
  the	
  center	
  of	
  my	
  
business?	
  
Don’t	
  get	
  stuck	
  on	
  one	
  channel	
  
Cater	
  your	
  key	
  messages	
  and	
  
stories	
  to	
  different	
  mediums	
  
Batch	
  tasks	
  (especially	
  separate	
  
mundane	
  from	
  crea+ve)	
  
 
	
  

Review	
  &	
  Analyse	
  	
  

Every	
  fortnight	
  	
  ~	
  	
  Every	
  month	
  	
  
Every	
  3	
  months	
  	
  ~	
  	
  Every	
  6	
  months	
  	
  
Every	
  year	
  	
  
	
  
	
  
	
  
	
  
	
  
If	
  it’s	
  not	
  scheduled,	
  it	
  doesn’t	
  happen	
  	
  
	
  
Start	
  
Keep	
  going	
  
YogaReach.com.au	
  
Facebook.com/YogaReach	
  
TwiUer.com/YogaReach	
  
YouTube.com/YogaReach	
  

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Yoga Reach Online Marketing Intensive

  • 1. Online  Marke+ng  Intensive  Course   For  Wellbeing  Professionals   Perth,  Oct  23    
  • 2. Barriers  to  learning   •  “I  know  this  already”   •  “This  isn’t  relevant  to  me”   •  “I’ll  never  get  this”  
  • 3. $1  billion  per  year   Sales  in  the  Australian  natural   (complementary)  healthcare  industry  
  • 4. In  2006,   6%     were  online   In  2020,   68%     Will  be  online   In  2010,     23%     Were  online  
  • 6. To  own  your  own   factory  nowadays,  all   you  need  is:     •  A  computer   •  Internet   connec+on   •  An  ABN   •  Website   •  A  bright  idea   •  Passion  &   persistence    
  • 7. Content   NewsleUers   Blog  posts   Ar+cles   Comments  on  social  media     Comments  on  blogs  and  forums   E-­‐Books   E-­‐programs  &  E-­‐course     White  Papers   Videos  
  • 8. Distribu+on   Emails   Social  media   Ar+cle  directories   Book-­‐marking  sites     Discussion/forum/   community  sites     RSS  feeds  
  • 9. Content  can:   •  •  •  •  •  •  •  •  •  Relate  to  your  personal  or  business  story   Your  personal  or  business  big  picture  (your  ‘why’)   Be  topical  (if  you’re  quick!)   Directly  and  overtly  relate  to  what  you’re  selling   Be  a  case  study  or  personal  client  story     Be  a  series  leading  up  to  an  event   Be  entertaining   Be  irreverent   Be  a  love  declara+on  (more  on  that  later....)  
  • 10. Content  MUST  be:     Useful       Relevant       Valuable     (to  your  ideal  clients)  
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17. Exercise:  Turn  to  your  neighbour   and  introduce  yourself   o “I’m  name.”   o “I  help  specific  person  (your  ideal  client)   to  achieve  specific  benefit/outcome”   o “People  who  suffer  from/have  issues  with   specific  thing  tend  to  realise  the  most   specific  benefit.”   o “I’m  currently  working  on/researching   specific  thing.”   o Engage  with  ques+on  (eg:  “Have  you   heard  about  it?”)  
  • 18.
  • 19.
  • 20. Exercise:  by  yourself   Take  a  few  moments  to  jot  down  some  specific   sales  goals  for  your  business     o  Eg:  Average  30  students  per  class.   o  Eg:  Average  6  consulta+ons,  5  days  per   o  week.   o  Eg:  Fill  all  15  spaces  at  my  luscious  retreat  in   Bhutan  in  September  next  year  by  August  31.  
  • 21. Blogging   Ar+cles   o  Commen+ng   facility   o  Solicit   feedback   •  No  facility  for   o  No  facility  for   commen+ng   commen+ng   •  Not  necessarily   o  Solicit  feedback   solici+ng  feedback   by  emailing  back   •  Integrated  with   o  Integrated   social  media   with  social   media   •  Tend  to  be  in   o  Can  be  in   depth   depth  or  brief   o  250+  words   •  800+  words   NewsleUers   o  Somewhat  social   media   integrated     o  Can  be  in  depth,   brief  or  salesy   o  Varied  length   o  Read  in  an  email   program  
  • 22. Why  blog?   •  •  •  •  •  •  •  •  •  •  AUract  new  leads   Convert  prospects  into  clients   Increase  understanding  of  your  goods/services     Strengthen  rela+onships  with  exis+ng  clients     Drive  people  to  opt-­‐in  to  your  email  list   Rank  beUer  on  Google  for  your  niche/specialty     Differen+ate  yourself   AUract  more  business  opportuni+es   Become  an  industry  leader   AUract  press.  
  • 24. Blogging  essen+als   Start!   Blog  around  once  a  week  –  blog  consistently   Write  in  batches     Prepare  a  stockpile  of  evergreen  content   Prepare  in  advance  for  new  offerings  or  events   with  a  series  of  posts   •  Use  ques+ons  to  provoke  responses   •  Promote,  promote,  promote     •  Ask  people  to  share.   •  •  •  •  • 
  • 25. Exercise:  Return  to  your  sales  goals.   Pick  one.   •  Come  up  with  5  topics  related  to  your  sales   goal  (educa+onal  or  instruc+onal).   •  Come  up  with  5  topics  related  to  overcoming   barriers  to  purchase  (avoid  the  obvious  –   +me,  convenience  and  money  –  unless  these   are  significant).  
  • 26. Sample  schedule   •  Blog  once  a  week   •  Promote  your  blog  posts  in  the  following     24  hours  on:   •  Facebook  (x  2),  TwiUer  (x  6).  You  may  also  do   so  on  Google+  (x3),  Instagram  (x1),  Pinterest   (x1),  LinkedIn  (x3).  Some  of  these  can  be   scheduled  through  Hootsuite.com   •  Send  your  email  newsleUer  (with  links  to  all   blog  posts)  at  least  once  per  month.    
  • 27.
  • 28. 9  million  Australians  on  Facebook   daily    (almost  40%  of  us)   12  million  Australian  monthly     ac+ve  users     Aug  2013  
  • 29.
  • 30. Decide  on  your  strategy   •  Jan–Mar:  increase   fans   •  Apr–Jul:    migrate  people    onto  email    database     •  Aug–Nov:    2nd  biggest  web    traffic  referrer      
  • 31. Plan  &  schedule  content   Monday   Tuesday   Wednesday   Thursday   Friday   Promote   week’s  events   Wise  quote   Post  an  image   Exercise  ar+cle   Funny  Fridays   Post  an  image   Nutri+on   ar+cle   My  blog     Post  an  image   Post  an  image   ü Don’t  forget,  you’ve  got  regular  blog  posts  needing   promo+ng   ü You  can  go  ‘scraping’  images  off  social  media  and   save  these  to  your  computer  to  save  +me.   ü You  can  use  a  social  media  scheduling  service  such   as  Buffer  or  Hootsuite  to  save  interes+ng  content   and  then  promote  it  at  op+mal  +mes.  
  • 32. Include  a  simple  ‘call  to  ac+on’  
  • 33. Think  about  the  response  you   want  first  (and  make  it  easy)     •  Ques+on  of  the  day/poll  of  the  day  (one-­‐word   answers)     •  Hot  +p/quick  +p   •  Did  you  know?   •  Write  a  cap+on  for  an  image   •  Fill  in  the  blank  
  • 34. Tease  people  to  en+ce  them     to  click  
  • 35. Know  what  your  audience     finds  fun  
  • 36. Ask  for  feedback  on     your  business   1. It  shows  you  care   2. It’s  invaluable  to  test  changes  before  you  make   them   3. Creates  excitement  and  curiosity   4. It  creates  ‘buy-­‐in’;  people  feel  part  of  your   business  
  • 37. Run  crea+ve  promo+ons   •  Get  fans  involved  in   crea+ng  content  for   your  promo+on   •  Think  visual   •  Think  about  what  you’d   like  to  find  out   •  Keep  the  ask  on  par   with  the  prize    
  • 38. Exercise:  (alone)     Look  at  your  ideal  client   o  List  10  of  your  ideal  client’s  problems,  worries,   or  frustra+ons.   o  Match  each  of  these  10  with  how  your   product/service  directly  or  indirectly  solves   these.  
  • 39.
  • 40. Claim  your  @Hashtag  and   brand  your  channel  
  • 41. Follow  with  reckless   abandon  
  • 42. Talk  and  respond     Cull  &  create  lists  
  • 43. Automate  and  schedule   your  content  tweets  
  • 44. Retweet  others’  tweets   (When  they’re:   useful,     relevant   and  valuable   to  your  audience)  
  • 45. Hash  it  up   (but  don’t  go  overboard)   #yoga   #yogalove    #yogadork   #inversionarmy   #thesweatlife     #yogachallenge    #yogainspira+on   #fit    #fitness    #fiwam  
  • 46. Exercise:  Story  topics  headlines   o “How  to”   o Be  funny  or  outrageous   o Ques+on  a  common  assump+on   o “What  ______  taught  me  about  ______”   o Lists!  (eg:  “5  ways  to  get  to  sleep  –  fast!”)   o Ask  a  ques+on  your  audience  is  likely  to  reply  ‘yes’   or  ‘I  don’t  know’  to.   o Be  topical;  relate  your  topic  to  current  affairs  
  • 47.
  • 48. Show  people  what  you  do  
  • 56.
  • 57.
  • 58. Google.com  &  Google.com.au  power   93.55%  of  searches  in  Australia  (Hitwise,  Sept  2012).   Half  of  all  searches  are  abandoned  ayer  the  first   page  of  results  and  80%  are  abandoned  ayer  the   second  page.  
  • 59. Start  with  researching   your  phrases  to  op+mise   (And  get  yourself  a  Gmail  address  if  you  haven’t  already)  
  • 60. Then  you’ll  need  a  tool     to  measure  your  site  visits  
  • 61. If  you  have  a  physical  premises,   add  a  Google  Maps  lis+ng  
  • 62. It’s  people  (not  bots)     you  need  to  en+ce  to  click   Meta  page  +tle:   70  characters     (including  spaces)   Meta  page  descrip+on:   155  characters     (including  spaces)  
  • 63. Be  strategic,  focused  and  regular   with  your  blogging  
  • 64. KISS  naviga+on   1.  Think  about  what  ac+ons  you  want  people  to   take,  and  work  backwards   2.  Different  people  navigate  differently   3.  First  impressions  count!    a)    Professional  design      b)    Not  too  crowded   4.  A  clear  menu  is  a  short  menu;  priori+se!   5.  Remember  you  have  more  than  just  your  main   menu  for  people  to  move  through  your  site.  
  • 65. Exercise  (by  yourself)   •  What  are  your  2  most  popular  web  pages?   •  What  are  the  2  most  important  pages  that  you   want  web  visitors  to  see?   •  Do  you  have  at  least  2  ways  for  people  to  get   to  those  2  most  important  pages  from  your   homepage?  
  • 66. The  essen+als  of  a     good  Google  ranking   1.  Search  engine  research  to  determine  target   phrases   2.  Meta  informa+on  wriUen  in  line  with  research   (page  +tles,  page  descrip+ons  and  alt  tags  for   images)   3.  Easy  to  navigate   4.  Regularly  updated  with  quality,  relevant  content   5.  En+cing  and  engaging  headings,  short  paragraphs   6.  Links  from  other  websites  that  rank  well  for   target  search  phrases   7.  Reliable  hos+ng  with  pages  loading  quickly.  
  • 67. The  secret  of  gaining  a     good  Google  ranking?   •  Make  your  website  visitors   happy!   •  Google’s  job  is  to  give  people   the  info  they  seek  –  and   quickly.   •  A  low  bounce  rate  combined   with  high  ‘+me  on  page’  tells   Google  that  your  site  has   sa+sfied  the  searcher’s  query.   •  Remember,  conversion  is  more   important  than  volume.  
  • 68. Exercise:  what  do  you  want  to     be  known  for?   o Why  do  you  do  what  you  do?  (Needs  to   be  relatable  to  your  ideal  client)     o What  do  people  keep  asking  you  about/   o What  do  you  think,  believe,  or  do   differently?   o When  people  compliment  you,  what  do   they  remark  on?    
  • 69. “Get  very  clear  on  what  it  is  that  you  are  actually   doing  for  people  regardless  of  what  they  are   paying  you  for.     Once  you  have  that  in  mind  and  on  paper,   change  your  +tle.  Change  the  name  of  your   service  or  the  packaging  of  your  product.     Make  sure  it  reflects  what  you  are  actually     doing  because  what  you  actually  do     is  worth  so  much  more  than  what     you  think  you  are  doing  right  now.”       Tara  Gen+le,  The  Art  of  Earning    
  • 70. Why  business  is  about  love   Businesses:   ² Solve  problems   ² Help  people  lead   ² happier,  healthier   ² lives   ² Are  compassionate   ² Listen  to  clients  to   ² try  to  understand   how  they  feel.  
  • 72. I  believe  …   “I  believe  that  when  wellbeing   professionals  can  thrive  in  business,   everyone  benefits.”     “I  believe  self-­‐love  is  the  most  self-­‐   less  thing  you  can  do.”  
  • 73. Or,  tell  me  what  you  no  longer   believe  (and  why  ...)   “I  no  longer  believe  that  the  drop-­‐in  class  model   benefits  the  student.  Sporadic  prac+ce  will  not   give  you  the  results  you  deserve.  A  course  which   calls  for  commitment  to  regular  prac+ce,  with  a   solid  founda+on  that  progressively  builds  with   each  lesson,  will  give  you  no+ceable  results  and   firm  progress.”  
  • 74. I  want  you  to  have  …   What  do  you  want  people  to   understand,  experience  or  learn?       “I  want  you  to  magnify  your  impact,  thrive  in   business,  and  elevate  natural  therapies  from  the   sidelines.”     “I  want  you  to  sleep  deeper,  be  able  to  relax  on   demand,  and  appreciate  and  enjoy  your  partner   on  a  whole  new  level.”  
  • 75. So,  I’ve  created  …   “So,  I’ve  created  this  online  marke+ng  intensive  to   encourage  you  to  think  big,  be  bold,  embrace  your   unique  voice,  and  deliver  your  pearls  to  the  wider   world.”     “So  I’ve  created  a  week-­‐long  yoga  immersion  in   Bhutan  for  older  women  who  are  star+ng  to  feel   invisible  and  have  their  confidence  eroded.  We  will   hike,  eat,  do  yoga,  dance,  meet  the  locals  and  learn   Buddhist  medita+on,  while  reaffirming  ourselves,   witnessed  by  each  other  ...  and  the  mountains.”  
  • 76. Right  now,  I  want  you  to  …   (This  is  your  ‘call  to  ac+on’.     Eg:  Register,  Click,  Buy,  Pay  now,  Book,  Share.)     “Claim  your  place  at  one  of  my  (rapidly-­‐  filling-­‐ up)  2013  Intensives.”     “Book  your  spot  at  our  retreat.  We  have  just  20   spots  and  half  are  already  taken.”  
  • 77. With  all  my  love  …   “Me”  
  • 78. Love  declara+on  barometer   Write  1-­‐to-­‐1.   Before  you   ‘send’  or   ‘publish’   anything,  first   ask:     “would  I  send   this  to  a  friend?”  
  • 79. Communica+on  is  not  what  you  say   It’s  what  people  hear  
  • 80. Exercise:  priori+sing  your  message     What  is  your  most  important  message?     What’s  your  2nd  and  3rd  most  important   messages?     o  These  should  express  your  specific,  unique  value   AND  resonate  with  your  ideal  client.   o  These  should  be  succinct  and  easy  to  understand   (complexi+es  come  later).  
  • 81.
  • 82.
  • 83.
  • 84.
  • 85. Growing  your  database   1.  Offer  a  smart  incen+ve  (free  giy)  in  return  for  an  email   address   2.  Ensure  you  E-­‐News  sign-­‐up  is  on  every  page  of  your  site   (and  consider  having  it  in  mul+ple  places)   3.  Promote  your  free  giy  on  your  Facebook  page     4.  Guest  blog  all  about  your  free  giy  or  include  a  link  to   your  free  giy  (sign-­‐up  page)  in  your  bio   5.  Turn  your  free  giy  into  an  ad  (linking  to  your  sign-­‐up   page)   6.  Add  to  your  free  giy  goodie  bag  over  +me  (to  appeal  to   different  ideal  clients)   7.  Add  your  free  giy  incen+ve  and  link  to  your  sign-­‐up  to   your  personal  email  footer  and  in  your  E-­‐News  itself.  
  • 86. Exercise  (in  pairs):  your  email   incen+ve   Introduce  your  ideal  client  to  your  partner.  You   may  like  to  also  introduce  your  number  1   priority  product/service.     •  Consider:  what  informa0on-­‐based  giy  would   be  useful,  relevant  and  make  life  easier  for   them  that  you  could  give  away  in  exchange  for   an  email  address?   •  Be  specific!  
  • 87. Exercise:  Email  newsleUer   topics     Jan   Feb   Mar   Apr   May   Jun   Jul   Aug   …etc…      Write  down:     1. When  you  plan  to   have  a  holiday  break   2. Your  busy  periods   3. Your  quiet  periods   4. Events   5. Your  high-­‐value  items   +ming  (if  relevant)  
  • 88. Secret  email  superpowers:     auto-­‐responders   “Your  CD  has  been  gently  taken  from  our  CD  Baby     shelves  with  sterilized  contamina+on-­‐free  gloves  and  placed  onto  a   sa+n  pillow.  A  team  of  50  employees  inspected  your  CD  and  polished   it  to  make  sure  it  was  in  the  best  possible  condi+on  before  mailing.     Our  packing  specialist  from  Japan  lit  a  candle  and  a  hush  fell  over  the   crowd  as  he  put  your  CD  into  the  best  gold-­‐lined  box  that  money  can   buy.  We  all  had  a  wonderful  celebra+on  ayerwards  and  the  whole   party  marched  down  the  street  to  the  post  office  where  the  en+re   town  of  Portland  waved  “Bon  Voyage!”  to  your  package,  on  its  way   to  you,  in  our  private  CD  Baby  jet  on  this  day,  Friday,  June  6th.     I  hope  you  had  a  wonderful  +me  shopping  at  CD  Baby.  We  sure  did.   Your  picture  is  on  our  wall  as  “Customer  of  the  Year.”  We’re  all   exhausted  but  can’t  wait  for  you  to  come  back  to  CDBABY.COM!!”      
  • 89. Email  superpowers   1.  Intriguing/compelling/curious/thought  provoking/ topical  subject  line     2.  Personalise!  ‘Hello  Bunny’  and  write  your  E-­‐News  to   one  person  only   3.  Target  beUer  by  segmen+ng  your  list     4.  Host  most  of  your  email  content  on  your  website  and   link  each  E-­‐News  item  to  your  site     5.  Sharpen,  experiment  with,  and  deepen  your  calls  to   ac+on  (‘book  now’,  ‘call’,  ‘read  more’,  ‘click  here’)     6.  Use  an  occasional  plain  text  email  for  love   declara+ons     7.  Don’t  be  boring   8.  Don’t  be  boring    
  • 90. Exercise:  look  at  your  ideal  client   Why  wouldn’t  they  buy  from  you?   o  Is  your  modality  well  understood  by  your   average  Jo(sephine)?   o  Do  you  have  preconcep+ons  or   misconcep+ons  to  correct  or  overcome?     o  Who  is  influencing  your  ideal  client  before   they  reach  you?     o  Are  you  focusing  on  benefits?  Can  you  qualify   or  quan+fy  them?     o  Are  you  dis+nct  and  different  from  your   compe+tors?  
  • 91. How  will  you  stay  inspired     To  create  and  curate     Relevant     Useful     Valuable     informa+on  for  your  ideal  clients?      
  • 95. Congratula+ons!     You  are  no  longer  just     a  small  business.     You  are  a  media  company.     (Take  a  long  lunch)    
  • 96. Message  before  the  medium   (Transla+on:  don’t  get  hung-­‐up  on   technology)     Keep  your  ideal  client  at   the  heart  of  all  you  do.     Think  “Yes,  AND...”  and   “Yes,  BUT”  when  seeking  to   add  to  debate.   Remember,  what’s  the   value  at  the  center  of  my   business?  
  • 97. Don’t  get  stuck  on  one  channel   Cater  your  key  messages  and   stories  to  different  mediums  
  • 98. Batch  tasks  (especially  separate   mundane  from  crea+ve)  
  • 99.     Review  &  Analyse     Every  fortnight    ~    Every  month     Every  3  months    ~    Every  6  months     Every  year               If  it’s  not  scheduled,  it  doesn’t  happen