The service management industry has a challenge in deploying, maintaining and extending workflow based environments that consolidate information across all user types, departments and lines of business areas. All too frequently we see an environment today that consists of too many systems, dis-jointed processes and poor collaboration.
View this presentaition to learn how BMC ITSM solutions build concepts, such as, extensibility, automation, and collaboration directly into the technology platform to help companies overcome challenges faced by many service management organisations.