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The Accelerator's Guide to Digital Transformation

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Learn from 14 top thinkers about how to embrace digital transformation, with service management as the driver of change.

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The Accelerator's Guide to Digital Transformation

  1. 1. The Accelerator's Guide to Digital Transformation
  2. 2. CONTENTS Prepare to Accelerate Mind the Gap Gain Buy-in Transform Today
  3. 3. INTRODUCTION Business as we know it is constantly changing, as emerging operating models built around multi-cloud management, cognitive automation, artificial intelligence, and the digital workplace take root. Embracing new technology to improve customer engagement, the employee experience, and ultimately survive in this new era of business begins with digital transformation. But to gain a competitive edge and achieve agility fast requires key IT professionals becoming change accelerators within their organizations. Read on to see what 14 leading DevOps, ITSM, and Digital Transformation thought leaders shared with us about how to accelerate change and digitally transform for today’s SME and mid-market companies.
  4. 4. NAYAKI NAYYAR President, Digital Services Manager, BMC Software As mobile, IoT, cloud, and AI become more relevant, technology is what enables midsize organizations to wade through this complexity in order to provide service at the highest speed and the lowest possible cost.” [Click to Tweet]
  5. 5. JASON BLOOMBERG Contributor, Forbes 14 TOP THINKERS WEIGH IN ON HOW TO ACCELERATE DIGITAL TRANSFORMATION WITH SERVICE MANAGEMENT FOR THE MID-MARKET TROY DUMOULIN VP, Research & Development, Pink Elephant IAN MOYSE Sales Director, Natterbox STEVE BUCHANAN Regional Solution Lead, Concurrency ROB ENGLAND Managing Director, Two Hills Ltd. APRIL ALLEN Knowledge management strategist, Knowledge Bird DOUG TEDDER Principal, Tedder Consulting LLC MARLON MOLINA Director, Computerworld University ANDREA KIS Senior Consultant, ISG - Information Services Group EARL BEGLEY IS Project Director - Compliance and Standards, San Francisco Airport ROY ATKINSON Senior Analyst, UBM CLAIRE AGUTTER ITSM professional, Scopism OLLIE O’DONOGHUE Senior Research Analyst, HfS Research PETER YATES CTO & Blogger, Livingthetech.com
  6. 6. PREPARE TO ACCELERATE To start on the road to digital transformation, you’ll need to wrap your head around cultural cues, technical hurdles, and even consider some new IT service models altogether.
  7. 7. Modern service management gives employees a streamlined, user-friendly experience whenever they need help solving a problem. ” JASON BLOOMBERG Contributor, Forbes [Click to Tweet]
  8. 8. TROY DUMOULIN VP, Research & Development, Pink Elephant In order to digitally transform, IT leaders need to optimize the entire end-to-end value chain, including service management.” [Click to Tweet]
  9. 9. IAN MOYSE Sales Director, Natterbox Put a big piece of the puzzle in place for digital transformation by getting service management and CX right.” [Click to Tweet]
  10. 10. STEVE BUCHANAN Regional Solution Lead, Concurrency [Click to Tweet] Organizations can use CloudOps, a combination of DevOPs, and ITSM, to propel digital transformation. ”
  11. 11. ROB ENGLAND Managing Director, Two Hills Ltd. [Click to Tweet] Service management provides the framework to have the conversation about convergence."
  12. 12. APRIL ALLEN Knowledge management strategist, Knowledge Bird [Click to Tweet] Digital transformation turns the role of service management from process ownership to relationship management. ”
  13. 13. MIND THE GAP ITSM technology today is changing at light speed. One of the biggest chasms you must cross in your digital transformation is finding, attracting, and retaining just- right technical talent for your team. But how can you staff up when your technology needs are changing faster than HR can draft that job description?
  14. 14. DOUG TEDDER Principal, Tedder Consulting LLC [Click to Tweet] Digital transformation is all about the customer experience and how a business delivers value to the customer. ”
  15. 15. MARLON MOLINA Director, Computerworld University [Click to Tweet] Third platform technologies offer a competitive advantage, but uncontrolled assets can bring a company to a chaos. ”
  16. 16. ANDREA KIS Senior Consultant, ISG - Information Services Group [Click to Tweet] Service management is a powerful approach, which permeates an organization from the top to bottom, from start to finish. ”
  17. 17. EARL BEGLEY IS Project Director - Compliance and Standards, San Francisco Airport [Click to Tweet] For an IT team to address digital transformation, they must identify its need, change management,and digital optimization.”
  18. 18. ROY ATKINSON Senior Analyst, UBM [Click to Tweet] Key components of digital transformation are the skills and talent to get the work done. ”
  19. 19. GAIN BUY-IN Wondering what the key to success is for gaining executive buy-in with digital transformation? Ensuring IT has a seat at the table and a voice in the conversation as early on in the process as possible.
  20. 20. CLAIRE AGUTTER ITSM professional, Scopism [Click to Tweet] ‘IT’ is no longer just a department, it is an essential business capability supporting innovation and improvement. ”
  21. 21. OLLIE O’DONOGHUE Senior Research Analyst, HfS Research [Click to Tweet] When implementing digital transformation technologies, it’s not always the most exciting flagship solution that fits.”
  22. 22. PETER YATES CTO & Blogger, Livingthetech.com [Click to Tweet] Take the “less is more” approach with Service Management — utilize essential parts to deliver maximum agility and value. ”
  23. 23. TRANSFORM TODAY Accelerate Change Today Make no mistake that going from chaos to complete digital transformation won’t be easy. But closing the gap on your digital transformation and crossing the chasm between past IT woes and future efficiency is much closer than you might believe. To get there fast, key IT professionals must step up to the challenge of becoming accelerators within their organizations. Download our latest ebook to hear everything our 14 leading IT, DevOps and digital thinkers have to say on how to make this change reality.
  24. 24. BMC is a global leader in innovative software solutions that enable businesses to transform into digital enterprises for the ultimate competitive advantage. Our Digital Enterprise Management solutions aredesigned to make digital business fast, seamless, and optimized from mainframe to mobile to cloud and beyond. BMC – Bring IT to Life BMC digital IT transforms 82% of the Fortune 500® . BMC, BMC Software, the BMC logo, and the BMC Software logo, and all other BMC Software product and service names are owned by BMC Software, Inc. and are registered or pending registration in the US Patent and Trademark Office or in the trademark offices of other countries. All other trademarks belong to their respective companies. © Copyright 2016 BMC Software, Inc. About BMC

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